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Reviews of Hotel Indigo BROOKLYN, an IHG Hotel

3 out of 5
Hotel Indigo BROOKLYN, an IHG Hotel
229 Duffield St, Brooklyn, NY

Reviews

7.2

Good

Rating 10 - Excellent. 278 out of 1000 reviews" "
Rating 8 - Good. 342 out of 1000 reviews" "
Rating 6 - Okay. 168 out of 1000 reviews" "
Rating 4 - Poor. 97 out of 1000 reviews" "
Rating 2 - Terrible. 115 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Alexander

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor experience from both the hotel and Hotels.com
Awful experience. Hotel renovations were overrunning when I arrived, so hotel was closed. Rudely and without proper explanation was forced to move to a completely different brand hotel, late at night without assistance. Zero compassion from the hotel, zero attempt to apologise, and zero compensation. A huge thumbs down from both the hotel itself, and Hotels.com, who didn't seem to understand or care about the situation either
Stayed 3 nights in Sep 2022

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

2/10 Terrible

Lorena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is a disaster. They are currently under construction, everything is dusty. The lobby is a mess. When checking in we were told to go across the street to another hotel. When checking out they wanted to charge my credit card for a second time.
Stayed 2 nights in Apr 2022

2/10 Terrible

Laurie, Howell

Travelled with family
Disliked: Staff & service, property conditions & facilities
We booked our stay over a month ago. We arrived to check in and were told they had no rooms and sent us across the road to the Sheraton. I booked a room with 2 queen beds at this hotel but was given a room with two double beds without any compensation. And I was not notified of the move to a different hotel.
Stayed 2 nights in Apr 2022

4/10 Poor

Mark

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in took about 40 min We started the stay with a fire alarm based on someone overheating a coffee pot. Staff was in chaos and not working together as well as not helping customers with what was happening. We finally were helped and no one could see if rooms were cleaned or ready? (It’s 6pm). They had to go check the rooms to find one for us. Keys could not be made for the room. Someone let us in the room and told they should have the key maker fixed when we returned from dinner. They did. Noise from the bar went on until 4am and sounded like in was in our room. We were 15 floors up. Morning coffee was non existent, but waking across the street to the Sheridan was the place for coffee. Next stay will be Across the street at the Sheridan
Stayed 3 nights in Apr 2022

6/10 Okay

Christina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
dirty floors, in room safe did not work, light fixture did not work, could smell cigarette smoke thru the ventilation, asked for a receipt to be emailed and never received it.
Stayed 2 nights in Apr 2022

2/10 Terrible

Kent

Stayed 2 nights in Apr 2022

2/10 Terrible

Chesnee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Unfortunately when I arrived, the room was very dirty. Stains on the floor, hair (dog hair, people hair), and the room had a different type of order. Honestly I could go on and on but those were the main issues.
Stayed 3 nights in Mar 2022

4/10 Poor

Junwei, Lincoln

Room too small
Stayed 3 nights in Mar 2022

6/10 Okay

Richard

Stayed 3 nights in Mar 2022

2/10 Terrible

Ada

Stayed 2 nights in Mar 2022

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book a room in this hotel. It is absolutely disgusting, unsanitary, has broken down equipment in and out of the room and has absolutely no service. It operates like a run down, seedy, dirty motel.
Stayed 2 nights in Mar 2022

2/10 Terrible

Giovanna

Disliked: Cleanliness, amenities, property conditions & facilities
Awful
Stayed 1 night in Feb 2022

4/10 Poor

GUADALUPE

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had no cable service TV wasn’t working lightbulbs were burned out the staff had no idea what to do you never saw housekeeping the keys to get into the room we’re not working
Stayed 2 nights in Feb 2022

2/10 Terrible

Jennifer J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like death and was super cold. The room was super tiny and located on a horrible location. I could not stay until the morning due to the tro being cold and not able to control the heat as the panel was turned off. The golfed smell like a nursing home where ppl have died and are lingering. Worst hotel ever! I could not sleep there over night due to the smell and the cold.
Stayed 1 night in Feb 2022

2/10 Terrible

Phippman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Arturo

Liked: Staff & service
Disliked: Cleanliness
The front desk personnel was really sweet and accommodating. Unfortunately, my stay was very uncomfortable as lighting fixtures were broken, the ac/heating was not working, and there were empty cans and trash under my bed.
Stayed 3 nights in Feb 2022

6/10 Okay

Exequiel

Business traveller
Disliked: Property conditions & facilities, room comfort
So so
Room needs uodating, cable didnt work, bathroom shower leaked water into room, no creamer for coffee, very cold..
Stayed 1 night in Feb 2022

6/10 Okay

Tammy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The peolpe were amazing always helpful and friendly. The room was extra small, dirty and the coffee pot did not work advertised a brewery attached to hotel. But was told its been closed for 2 yea rs. Under the bed was nasty there was a ponytail tholder. Pack of tissue, empty 2 liter bottle, and a used condom wrapper between bed snd windows
Stayed 3 nights in Jan 2022

4/10 Poor

Judy

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First the staff was NOT FRIENDLY. No greeting , they could not provide any information. I asked about the gym and amenities & no one knew if it was actually open. Finally someone opened it and it was 40degree inside. Sheets had spots. Of course no house keeping on site. The window in my room was broken and no one came to fix it. The pillows were 2 SMALL and flat (old) the showers had mold in the grout line. Just a nasty bad hotel. The outside is normal for NY. Also the restaurant closed due to covid issues but all restaurants near by are open.
Stayed 3 nights in Jan 2022

6/10 Okay

Naeemah, Brooklyn

Liked: Staff & service
Disliked: Cleanliness
It’s ok. Wouldn’t go back.
Stayed 1 night in Jan 2022

8/10 Good

santiago

Stayed 2 nights in Jan 2022

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel smelled. Check in was unnecessarily difficult. Then charged our debit card 3 times for the deposit. Bedspread and curtains were filthy, light wind TV broken.
Stayed 1 night in Jan 2022

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked a king suite. 2 outlets did not work. None of the windows were able to close all the way. No refrigerator, as advertised in room description. No microwave. 2 lights did not work, making the room very dim and dangerous in the shower/bathroom. Lamp had 1 of 2 necessary light bulbs. That didn’t matter because the lamp itself did not turn on at all. Construction right outside window. Scaffolding next to window was swinging and banging against building every night. I was never made aware of the construction being done on the hotel during my stay. I found out at 7 AM when the construction workers began to work very loudly. Not only were there sounds of tools, banging, drilling, and sawing, but extremely loud music and yelling between the workers. Overall, the “King Suite” was not worth the price. I will never return to this hotel.
Stayed 4 nights in Dec 2021

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

2/10 Terrible

Douglas, BRUNSWICK

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Broken light fixture over bed in first room. Light in bathroom burned out in two rooms.Trash and used cindom wrapper found under bed in second room. Stained bedding in first room. Security latches removed from doors allowing inadvertently double booked person to walk in on me and my 11 y.o. daughter. Engineer visited 2 days after initial request for repairs - looked at burned out ceiling lamp in bathroom and left never to be seen again. Will be terminating IHG hotel membership.
Stayed 7 nights in Dec 2021

4/10 Poor

Marilee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I liked that they didn't charge a 'resort fee.' The property is shabby (toilet tank leaked, grime in elevators, crud on shower door; scaffolding covers the facade of the building).
Stayed 4 nights in Dec 2021

4/10 Poor

Subramanian

Disliked: Cleanliness, staff & service
House cleaning was not there
Stayed 3 nights in Dec 2021

4/10 Poor

Bernadette

Stayed 1 night in Dec 2021

2/10 Terrible

Louis, brooklyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to like about this hotel which is more like a motel for all that price.
Stayed 1 night in Dec 2021

6/10 Okay

Iza

Disliked: Property conditions & facilities
Nothing to say. The only good part was the location.
Stayed 6 nights in Dec 2021

6/10 Okay

savannah

Travelled with partner
Liked: Staff & service
The location was perfect but the hotel itself seems old and used . bedding looked like it needed replaced and some things were broken or didn’t work. Though the location made up for it all and the safe was quick to fix any issues.
Stayed 3 nights in Dec 2021

2/10 Terrible

Guillermo, Chandler

Disliked: Cleanliness, amenities, property conditions & facilities
Bad experience the first night. Requested a refund.
Stayed 4 nights in Dec 2021

2/10 Terrible

stanley

Travelled with family
Disliked: Property conditions & facilities, room comfort
Bad Hotel Experience
The room/bathroom was very small. There was enough room to move around at all. The bed was hard and heard noise and sounds all night. Tv remote rarely worked, the room had cup in there that wasn’t enclosed in plastic. This is the worst hotel I ever stayed in. At check out they wasn’t able to give me a receipt. I will never stay in an Hotel IndI go again. This hotel should be rated a 1 star and not it’s current rating. As a military member I have been subject to some bad accommodations but this situation was bad.
Stayed 3 nights in Dec 2021

8/10 Good

Dwight

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I had a pleasant stay at the hotel. The location was perfect in downtown Brooklyn. Near all subway lines. And a lot of places to eat. I hope I can find a deal with the price on my next visit to NY.
Stayed 6 nights in Dec 2021

8/10 Good

Rebecca

Travelled with partner
Liked: Staff & service
This property got really mixed reviews on the internet so I was a little worried. The bottom line is that this is a no frills place to stay, with friendly staff, comfy beds and a great location. Was the room spotless? No. But the bed and bathroom looked cleaned. There is construction going on around the building so there is scaffolding but pretty much all of New York has scaffolding so… My only complaint is that there is a nightclub that operates on the weekends right across the street, the music kept me up but that’s not the hotels fault. I would recommend this place if you want a simple room with a great location.
Stayed 4 nights in Dec 2021

6/10 Okay

David

Stayed 3 nights in Dec 2021

2/10 Terrible

Alberto

Travelled with family
Disliked: Staff & service, property conditions & facilities
There was a urine leak from THE CEILING. When i went to the lobby to get help they told me “ what do you want me to do” i have never been treated this poorly at a hotel EVER. they never cleaned my room for a whole week. Horrible place. They don't care about their customers. I had to use the bathroom in mcdonalds and i traveled with my kid. Worst hotel I have stayed in my life.
Stayed 7 nights in Nov 2021

4/10 Poor

Meri

Disliked: Property conditions & facilities
Dirty, smells
Stayed 1 night in Dec 2021

4/10 Poor

FUJIO

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2021

4/10 Poor

Tamara Rasbury

Business traveller
Disliked: Cleanliness, property conditions & facilities
Could be better
We checked in quite late due to our plane (severe delay). When we checked in, the front personnel (young female) was extremely rude when explaining about the security deposit. I stayed two nights and expected them to clean my room, but they did not. My TV also had an issue and was unable to use. I asked the front desk personnel (male) to send someone to fix it. He stated he will send someone to fix it, but not sure if they did or not. This hotel is in the middle of Brooklyn and was hoping that the hotel experience would be great. May have to consider other hotels.
Stayed 2 nights in Dec 2021

6/10 Okay

Latasha Love

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The location was was great for shopping, my room was not clean, to ask for face towels and construction was going on.
Stayed 3 nights in Dec 2021

2/10 Terrible

ERIC

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this property. If you do, you'll be like me and stare wistfully at the Sheraton and Aloft hotels directly across the street. The $50 difference in rate is worth it for your sanity. The hotel is not deserving of the Hotel Indigo brand. The rooms look tired and have bad lighting. The laminate strips on the furniture and cabinets are peeling off, and the windows do a poor job of muffling the loud sounds from the street. The rooftop bar, Kimoto, across the street is the source of a lot of loud partygoers hanging out on the sidewalk until 4am. The front desk staff was not friendly and obviously gave off the impression they'd rather be someplace else. They *did* accommodate or move to another room when the heat in our original room didn't work. I was hoping for a slight upgrade, but the next room was exactly the same disheveled mess but with working heat. If you're expecting the bar and restaurant featured on the website to be open, forget about that because it's permanently closed due to Covid. As for other amenities like the workout room, I didn't even bother, but if you have a Planet Fitness membership, there's a location next door. Parking is relatively easy at the Icon garage one street over behind the Sheraton. Be prepared to get lost in the one-way streets around downtown Brooklyn and MetroTech. If you don't know the area, getting to the hotel and subsequently, the parking garage, can be incredibly difficult without GPS. Only stay here at half rate.
Stayed 3 nights in Dec 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucks
Awful! No water, no amenities or food as promised. No manager on site. AC not working properly.
Stayed 5 nights in Dec 2021

8/10 Good

Duan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean but small
Hotel was clean, staff is friendly however my room was very small. The rules are made for a single person only
Stayed 2 nights in Nov 2021

2/10 Terrible

min kyoung

Travelled with family
Disliked: Staff & service, property conditions & facilities
The Worst hotel in my life.
I booked a more expensive room with breakfast. However, hotel staff said the restaurant was closed after the pandemic. They told me that I didn't pay for breakfast and breakfast is free, but this is a lie. Hotels still sell more expensive rooms that include breakfast. I want to sue them.
Stayed 1 night in Nov 2021

2/10 Terrible

KENTA

Stayed 8 nights in Nov 2021

2/10 Terrible

Leonard

Travelled with family
went to check in and was told no room was available. They transferred us elsewhere.
Stayed 1 night in Nov 2021

2/10 Terrible

Maria

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

2/10 Terrible

Danny

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing! It was a homeless shelter.
Stayed 4 nights in Nov 2021