Interior

Reviews of Holiday Inn Express Staten Island West, an IHG Hotel

3 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 221 out of 695 reviews" "
Rating 8 - Good. 239 out of 695 reviews" "
Rating 6 - Okay. 121 out of 695 reviews" "
Rating 4 - Poor. 63 out of 695 reviews" "
Rating 2 - Terrible. 51 out of 695 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Oleksandr

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have booked stay using reward night from hotels.com, came to hotel at 2 am to find out that hotel is under renovation and overbooked. Hotels.com was not able to give full amount of reservation back and hotel was not able to find room for us. Ended up sleeping with kids in the car.
Stayed 1 night in Oct 2022

2/10 Terrible

Shaju

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

4/10 Poor

Kelly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not happy
It was not a good experience. Rooms are dirty, sheets will hair and toenails on it.
Stayed 1 night in Sep 2022
Response from wz on Sep 26, 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Staten Island. I would like to start by apologizing to you for the inconveniences you faced during your stay. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location away from the hustle and bustle of NYC but yet close enough. Staff was very pleasant and accommodating.
Stayed 1 night in Sep 2022
Response from wz on Sep 26, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Stephen

Travelled with group
Liked: Staff & service
Rugs seemed soiled. Shampoo bottles in shower were completely empty
Stayed 2 nights in Sep 2022

4/10 Poor

Rosa

Travelled with family
Disliked: Cleanliness
When we arrived went to use the bathroom there were pee stains on the toilet hair on the floor of the bathroom. It didn’t smell clean it just looked Like they made the bed. The front desk manager charged our room. Also, When we arrived late from the wedding we went to, there was only one parking spot in the back of another hotel.
Stayed 1 night in Sep 2022
Response from wz on Sep 12, 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Staten Island. We would like to start by apologizing to you for the inconveniences you faced during your stay regarding the bathroom and parking issue you face during your stay. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from wz on Sep 12, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express Staten Island West.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities
Property was ok only had 1 elevator and carpet was really dirty. Shower water pressure came out really low. Breakfast was really good though! I would only stay here for short term 1 or 2 nights if that not longer!
Stayed 4 nights in Aug 2022

4/10 Poor

Justin

Disliked: Staff & service, property conditions & facilities, room comfort
Far to noisy.
I stayed here for two nights, I have previously had good experiences with holiday Inn hotels, so I thought it would be a safe bet. The rooms are mostly clean, the problem is the noise here. People are in and out of the hotel ALL night. The doors open and close very loudly. On the second night I finally decided to go out of my room to investigate/confront the people opening and closing the doors constantly.....only to discover it was the hotel staff. Hotel security was checking ALL of the rooms, AT 1am. We could not sleep because the STAFF was making so much noise. Its also worth mentioning that after I asked them what was going on, they did not return to my floor that night. The pervious night however they were opening and close all the doors all night long. Definitely dont stay here if you plan on sleeping.
Stayed 2 nights in Aug 2022
Response from wz on Aug 31, 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Staten Island. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our security team in order to provide a better experience in the future.

6/10 Okay

John

Disliked: Cleanliness, property conditions & facilities
Terrible stay
The room was musty, the TV did not work, The Iron for clothes was dirty, No chairs or benches to sit outside. Carpet was not cleaned properly. MOST IMPORTANT, THE TUB DID NOT HAVE ANTI-SLIP FEATURES and I slipped and hit my head.
Stayed 2 nights in Aug 2022
Response from wz on Aug 25, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Alicia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Overall bad stench to the area. Multiple ambulance arrivals to neighboring hotels. Deadbolt latch to the room interior was hanging off the screws and staff was being threatened resulting in police arrival after check in and heading up to my room. Staff was friendly and always attentive. They’re doing the best with what they have but they deserve a better work environment.
Stayed 2 nights in Aug 2022
Response from wz on Aug 16, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There's a delay in the check in time but overall a pleasant stay. The rooms were clean.
Stayed 1 night in Jul 2022
Response from wz on Aug 16, 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express STATEN ISLAND WEST. We would like to start by apologizing to you for the inconveniences you faced during your stay. We hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Nicholas

Meh
Average room. Sheets felt dirty. Pillows were uncomfortable.
Stayed 1 night in Jul 2022
Response from wz on Aug 16, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from wz on Aug 16, 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express STATEN ISLAND WEST. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities, room comfort
I hated my stay
Hated it, there were very disturbing individuals heavily smoking marihuana right in front of entrance and parking lot. The lobby looked like a correctional intake facility as weee the rooms. The breakfast offering was empty and all the juices were dispensed very hot. We were told the machine was broken.
Stayed 2 nights in Jul 2022
Response from wz on Aug 16, 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express STATEN ISLAND WEST. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 Excellent

Athanasius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
It was fabulous, we will stay there again. The staff were very professional, and helpful.
Stayed 1 night in Jun 2022
Response from wz on Jun 29, 2022
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express STATEN ISLAND WEST. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

louis

Liked: Cleanliness, room comfort
Service never came in to clean room when we were out no tissues no new towels did not make bed trash can not cleaned out
Stayed 2 nights in Jun 2022
Response from wz on Jun 29, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express Staten Island West. I would like to start by apologizing to you for not meeting your expectations. We will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are great! The hotel is very clean. The only issue that I didn't like was the door to the stairs, on each end of the hallway, slams shut when people use them. For health reasons or a dislike of elevators, some people use the stairs instead, as I often do. The downside was the noise of the slamming doors. It was constant throughout the day and annoying to those in their room watching TV, reading, or sleeping. I'm surprised the hotel staff hadn't already rectified this problem.
Stayed 2 nights in Jun 2022
Response from wz on Jun 29, 2022
Thank you for taking your time to leave us a review. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. The room was very clean, the staff very friendly and the breakfast was delicious
Stayed 3 nights in Jun 2022
Response from wz on Jun 29, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Thank you for your kind words toward our hotel staffs. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Spencer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Denice

Travelled with family
Liked: Cleanliness, staff & service
Go out for breakfast
It was a basic hotel. Rooms were very small, for the price I expected more. Breakfast was awful.
Stayed 5 nights in Jun 2022
Response from wz on Jun 24, 2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 Poor

Geraldine

Travelled with family
Disliked: Staff & service, room comfort
Not A handicap room
I reserved ak handicap room with a king size bed, we got a room with a queen size bed and it was so small that we cauld hardly move. When I went to the desk to ask about the king size bed I was told that was all they had with a roll in shower. I dont know how they can consider that a handi cap room when there is no room to move around with a wheelchair.
Stayed 1 night in Jun 2022
Response from wz on Jun 24, 2022
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

2/10 Terrible

Azizul

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was dirty!
Stayed 1 night in Jun 2022
Response from wz on Jun 24, 2022
We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.

8/10 Good

Patricia naria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok for the price
Stayed 1 night in May 2022
Response from wz on Jun 29, 2022
Thank you for taking your time to leave us an review for Holiday Inn Express Staten Island. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Nicole

Stayed 1 night in May 2022

10/10 Excellent

Bonnie

Stayed 1 night in Apr 2022
Response from wz on Jun 29, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. We are glad you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Maygen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Me and my wife stayed here for a wedding she was bitten by a bed bug the first nighttt they switched our rooms but this was unacceptable I’m still waiting for compensation a week after terrible stay the worst we have ever experienced trash
Stayed 2 nights in Apr 2022

8/10 Good

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Apr 2022
Response from w.z on Apr 7, 2022
Thank you for taking your time sharing your feedback with us. We hope to serve you again in the future.

10/10 Excellent

Rudolph

Travelled with partner
Liked: Cleanliness, staff & service
Very good
Stayed 1 night in Apr 2022
Response from w.z on Apr 7, 2022
Thank you for taking your time to share your experiences with us. We hope to serve you again in the future.

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from w.z on Apr 21, 2022
Thank you for taking your time to share your feedback with us. We are glad you enjoy your stayed with us. We hope to serve you again in the future.

8/10 Good

Elizabeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the staff was excellent upon check in. The rooms were clean except for the tub had some mold in the corners. It was a very busy weekend with lots of travelers so the hallways were noisy while sleeping. Our room was closest to the stairwell so we kept hearing the door slam all night long when people were going up and down the stairs.
Stayed 1 night in Mar 2022
Response from w.z on Apr 7, 2022
Thank you for taking your time to share your experiences with us. We will take your feedback and forward to our maintenances department so we can provide a better experiences for our guests. Please let us know next time to provide you a room that is away from the stairways. This way we can minimize the door slamming noise for you. We hope to serve you again in the future.

10/10 Excellent

Mark

Excellent staff
Stayed 1 night in Feb 2022
Response from HIE Guest Services on Feb 21, 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at the hotel. Sincerely, Guest Services Front Desk

2/10 Terrible

Steven

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
this property had bed bugs
Stayed 1 night in Jan 2022
Response from Drew on Jan 28, 2022
Hello, We would like to say that this is completely false and we had our pest control company come in to perform a full inspection and absolutely nothing was found to support this claim.

2/10 Terrible

angela

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
When I got into my room- it was 52 degrees. The AC unit was sticking out of the wall- with no insulation and I could see outside- I stuck a towel in the crack to try and stop the draft. The thermostat on the wall was not actually operative so the unit just ran nonstop and it was clearly left on cold for hours. It took almost 2 hours for my room to reach 70 degrees and the heat seemed to never reach the bathroom. I kept the door propped open- but the bathroom never warmed up and was positively frigid. The water in the shower was lukewarm at best- in a freezing cold room. The thermostat had no shut off. So the room was either 82 degrees or in the 50s. Impossible to sleep due to inconsistent temperature control , and the constant talking in the hallway as people walked in and out at all hours of the night.
Stayed 1 night in Jan 2022
Response from HIE Guest Services on Jan 21, 2022
Dear Angela: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. We hope that in the future should you have any issues regarding your room or your experience with us you will call down to our guest service agent to promptly address your concerns. We are so very sorry to hear of the complications of your last stay and hope that we have the chance to serve you in the future and make up for it! Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services Front Desk

10/10 Excellent

Michael

Stayed 1 night in Jan 2022

10/10 Excellent

Pinky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2022
Response from HIE Guest Services on Jan 8, 2022
Dear Michael Guidice: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at our location. Sincerely, Guest Services Front Desk

10/10 Excellent

Emna, Staten island

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2021
Response from HIE Guest Services on Jan 8, 2022
Dear Emna Smaoui, Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at our location! Sincerely, Guest Services Front Desk

4/10 Poor

Jorge

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I reserved the room its cost “included breakfast”. I never expected that the breakfast offered was in a small table with oatmeal packs and a coffee machine. I felt cheated.
Stayed 3 nights in Nov 2021
Response from HIE Guest Services on Jan 21, 2022
Dear Jorge: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. We are working on bringing back our famous continental breakfast for your enjoyment, but for the time being we are doing our best to ensure your and our safety. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services Front Desk

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021
Response from HIE Guest Services on Jan 21, 2022
Dear James: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services Front Desk

10/10 Excellent

brendalee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
The service at holiday inn is always outstanding. Staff friendly. Atmosphere clean and nice.
Stayed 1 night in Nov 2021
Response from HIE Guest Services on Jan 21, 2022
Dear Brenda: Thank you for taking the time to tell us about your experience at Holiday Inn Express STATEN ISLAND WEST. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future and make sure your next stay is most enjoyable. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services Front Desk

6/10 Okay

Dana

Stayed 2 nights in Oct 2021

10/10 Excellent

James

Stayed 1 night in Nov 2021

10/10 Excellent

Deanna, Staten Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 3 nights in Nov 2021

2/10 Terrible

Susanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The handle in the elevator is hanging on by a thread as well as the shower curtain pipe hanging and is going to fall off the wall. Room is laughably small. In general I would just say for $138, it certainly was not worth that!! Breakfast was an oatmeal packet and styro-bowl, or a yogurt and fruit. Corporate needs to send a mystery person to go there and see for themselves how atrocious this place is, and consider tearing down their brand off the building. We have stayed at many Holiday Inn Express' and have been VERY satisfied. Which is why we chose them in the first place. However we are now forewarned to ask to see the rooms and amenities before we commit. We were in NY to bury my Moms ashes with Dad, and did not need this aggravation. We do NOT recommend this particular Holiday Inn Express.
Stayed 2 nights in Oct 2021

4/10 Poor

Ida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down hotel. Not well maintained. Limited parking.
Stayed 5 nights in Oct 2021

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and new. Clean. Staff was friendly. Area is run down, though. Parking lot was like the lunar surface.
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ASSAULTED IN HOTEL
My boyfriend and I were physically assaulted in the elevator of the hotel. We left the hotel in a ambulance. The manager has not contacted us at all after the incident. There is suppose to be security in lobby and there was none. Hotel manager will not contact us after incident. General manager was contacted multiple times and was told by front desk staff that I will no be recieving a refunded. Now finding out area is getting terrible. Do not stay here.
Stayed 2 nights in Oct 2021

10/10 Excellent

Megan

Stayed 2 nights in Sep 2021

2/10 Terrible

Daniela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms and hallway smelled like mold. Bathroom smelled like urine. Rooms very small. Outside smelled like garbage. There was no breakfast. They had a brown doggie bag in morning with oatmeal pouch , granola bar, little orange juice.
Stayed 3 nights in Sep 2021

6/10 Okay

Larry

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refrigerator had dirty used food container inside and no TV remote
Stayed 1 night in Sep 2021