2/10 Terrible
JEANNETTE
Travelled with family
May 10, 2024
Disliked: Cleanliness, staff & service, amenities
Hotel did not provided drinking water to customer that they were not honor gold customers Staff was rude and unable to treat customers. Local hotel manners dedicated to its surrounding local residents and making us feel unwelcoming and unworthy of service we were paying for. This treatments began the first moment we were checking in. Cleaning staff that did not clean the room leaving dirtying sheets , towels etc even stains were on the sheets they covered on hitting them. We asked for an investigation. Horrible place to be called Hilton. We never have this kind of treatment. My daughter and I manage to stay 6-5nights without doing anything in the hotel, but sleep. We are sending a better and longer explanation to Hilton Corporation for they to know how badly and deprimente they are represented al the Hilton hotel at Staten Island. Very disappointed!
JEANNETTE
Stayed 5 nights in Apr 2024