1/5 Terrible
Verified traveller
Travelled with family and small children
8 Mar. 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When booking the hotel the website said that there would be a restaurant and bar, city view, as well as housekeeping, room service, breakfast included and top quality cleanliness. The sheet had stains on them, there was mold in the bathrooms and food containers hidden around the room as well as a Nerf gun bullet and dirty cotton balls. The garbage containers were very small and there was no garbage pick up so we had to place the garbage outside in the hallway with dirty towels and they were never picked up for our entire stay which means no staff visited our floor for the entire weekend. There was leftover beer bottles and one of the rooms and dirty water in the ice bins.We booked two rooms and for six of us we had minimal towels and if we needed more we had to go downstairs and get them ourselves. The heat did not work properly the only way that it kicked on to be warm was when we put it on 80° or max. Our check out was for 12 noon and we wanted to continue to sightsee the city. I called the front desk in an operator answered and I asked if they were to hold our luggage for us for the day. I was told of course we will do that for you. When we got down to the front desk all of the staff was Arguing about who we talk to and saying that I never spoke to any of them and they don’t do that because of Covid. I completely understand that standard but if I’m told one thing and it’s actually another it’s kind of upsetting and disappointing.
Stayed 2 nights in Mar 2021
