May 18, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book this property. Hotel 21 Nyc is no longer a hotel as it has become an immigrant house. I arrived at the hotel and figured I could not check-in. There was no hotel personnel, and Expedia was not helpful. It was a nightmare not knowing where to stay that night. Expedia sent me this email. "Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply, and a refund can't be granted."
Stayed 2 nights in May 2023