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Reviews of Hyatt Grand Central New York

4 out of 5
Hyatt Grand Central New York
109 East 42nd Street, at Grand Central Terminal, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 1461 out of 3273 reviews" "
Rating 8 - Good. 799 out of 3273 reviews" "
Rating 6 - Okay. 499 out of 3273 reviews" "
Rating 4 - Poor. 291 out of 3273 reviews" "
Rating 2 - Terrible. 223 out of 3273 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Staff & service
Great location. Family of 4 (2 kids 11 & 9y/o) loved being able to walk to lots of nearby attractions and having the metro station right next door was super convenient for transport and quick food options. Housekeeping was great at providing additional items requested and checking in with us in the mornings to make sure we had what we needed.
Stayed 5 nights in Apr 2024

10/10 Excellent

Cesar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service where amazing
Stayed 2 nights in Apr 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Rooms were great, was concern at first when read some reviews but not sure if they stayed at the same place I did. Because we found nothing wrong. Except for one night with night construction but we were moved asap to a different location.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ryan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
2 star hotel
Stayed 7 nights in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Grand Central Station so great for transport further afield and market. Walkable to many attractions - Vanderbilt One is next door, Bryant Park and good food options to suit all budgets.
Stayed 6 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the hotel conveniently located to everything we wanted to visit.
Stayed 1 night in Apr 2024

10/10 Excellent

Prarthana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Hyatt on a 2 bedroom suite with my family.
Stayed 3 nights in Apr 2024

2/10 Terrible

Salman

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I even start, this hotel is like forgotten child of Hyatt empire. - The staff hates their job. - they aren’t welcoming at all, rather snobby. They need to go learn the business of hospitality. - I didn’t get room cleaned for 2 days and when I called the house cleaning manager said she can’t send anyone and she won’t do it herself. So I have to wait. Which was 24 hrs later. I decided to just not used their house cleaning at all. - there are NO AMENITIES. Nothing.. a poor man’s gym. - NO ROOM SERVICE. - They charge a $40 a day destination/resort fee for NOTHING. - you CANT SLEEP. It’s noisy. Not just outside noise but noise from all the hallway. - THE LITTLE CONVENIENCE STORE, that store is a scam because they give you $15 credit every day from your destination fee but a bottle of one dollar WATER cost six dollars and everything else is also overpriced. Ridiculous. It’s a SCAM All in all, this isn’t a luxurious stay you would think of when you think of HYATT. definitely NOT GRAND
Stayed 5 nights in Apr 2024

4/10 Poor

ARTEM

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff and dirty rooms and hallways, the bathroom vanity and the bedroom cabinets were falling apart and smelled so bad.
Stayed 5 nights in Apr 2024

2/10 Terrible

Tev

Disliked: Cleanliness, staff & service
This property is trash
Stayed 2 nights in Apr 2024

10/10 Excellent

Jose

Stayed 2 nights in Apr 2024

8/10 Good

Miguel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel overall. Especially for the price and location. Room was a little dirty and outdated. Hotel was nice, would stay again
Stayed 3 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly. Room was great. Highly recommend.
Stayed 5 nights in Apr 2024

8/10 Good

Bradley David

Liked: Property conditions & facilities
Disliked: Staff & service
Upon arrival checking in was a chore. Our credit card was flagged for fraud they were not budging almost didn't let us check into the hotel. Super uncomfortable feeling when you've flown about 5 hours to visit the city doesn't leave a good impression
Stayed 5 nights in Apr 2024

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very friendly staff, amazing location. Good if you want to be in the middle of the city
Stayed 3 nights in Apr 2024

10/10 Excellent

Martinita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito Hotel, El desayuno muy rico, y el personal muy agradable cerca de cualquier lugar y al lado del Subway… qué más se puede pedir me encantó!!
Stayed 3 nights in Apr 2024

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Did not enjoy being accosted by security every time we entered, even when we showed our room key multiple times to the same person. Our room air conditioning sounded like a fog horn when turning on. Very annoying when it turns on every half hour in the middle of the night. We asked for maintenence to either fix it, or for a new room, and were blown off by front desk staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back
Stayed 5 nights in Apr 2024

10/10 Excellent

Liliam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. The Bartenders are amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Apr 2024

6/10 Okay

Paolo

Travelled with family
Liked: Staff & service
Good hotel in average condition in great area. Worth it if you get a good rack rate.
Stayed 3 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Sophia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff at Hyatt was amazing! The outside tended to gather people that were not staying at the Hyatt.
Stayed 3 nights in Apr 2024

4/10 Poor

Nada

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location but very disappointed with the standard of room. Brand Hyatt is poorly represented by this hotel. Room was a large corner suite but this was very tired and dated with a view directly into office building opposite making this a very dark room with little natural light. The expectation of a corner suite was that the windows would have a better view but in fact the bathroom and a large walk in wardrobe took up this space. Chipped dark brown furniture needs replacing. Bathroom dated and shower wasn't particularly clean. Underwear from previous guests were located on shelf in bathroom when we checked in so had to call housekeeping to remove. Never enough towels for the 3 guests in the room - only ever 2 towels. Upon arrival i requested an extra towel and each day this third towel was never replaced so i had to contact housekeeping constantly for an extra towel. Once face towels were used they were never replaced. No shower gel just a hand soap bar which was very oily and shampoo. $4 per any size bag (plus tip!) if you want to store it after check out which is ridiculous and with 3 hand luggage and 3 back packs this becomes quite pricey. Guests are given $15 each day to spend in their market to compensate for ridiculous resort fee - i would rather not pay the resort fee! $15 got us 2 small bottles of water and nothing else as a small chocolate bar was $4.50! Anything over the $15 by even a cent this will be charged to your room. Would not stay again.
Stayed 5 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 5 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for your rating!

2/10 Terrible

Ravinder kaur

Travelled with family
Disliked: Amenities, property conditions & facilities
one of the worst stays I ever had. The rooms are so dirty very old and they never mop the floor I think It's dust everywhere. Washroom tub is broken no power out let work in washroom. rooms are so tight there is no proper window that it looks like I am in jail. I am As a person with major depression disability, I have been having many anxiety attacks since last night. I request guests plz give honest reviews as it's very dangerous for a person like me to stay. I am here till 12 April I don't know how will I survive till that day if any mangar is reading this plz help if you can room 3208 I am so frustrated didn't sleep at all that fire check announcement so irritated me also housekeeping knocked on the door so early I am the person with the sleeping pill once I heard any sound I couldn't fall asleep again now my head is killing me and guys rooms are not soundproof you will hear every single sound from outside so disappointed 🙁
Stayed 4 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 Good

Fuad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024
Response from Anette on Apr 15, 2024
Thank you for your rating!

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will be back
Stayed 4 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for sharing your experience. We hope to see you again one day!

2/10 Terrible

Atimanas

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Horrible experience. Didn’t even have a bottle of water as complementary to drink. They were selling a 500ml bottle for $5.5. Even for the hot water we were charged. There was no coffee maker. Couldn’t play YouTube in the TV or other OTT channel. The TV sucked. Everything had to be purchased on demand.
Stayed 4 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 Good

Kazumi

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I liked the location of the property. Staff were courteous. Room was specious enough for two bedding room. Room amenity was minimal. I requested a kettle, coffee maker and slippers and bathrobes at check in. Slipper was out of stock. Only one bathrobe delivered next day. Coffee maker and a kettle were not delivered for two days. I have to ask at the front desk again on third day. These amenities are standard for Hyatt in a past. Hyatt policy changed? We are given $15 per day credit at the Market Place (for paying resort fee?). Worst thing was wash basin design. We can not wash our face using wash basin because the shelf is too low. Everytime tried to wash face I and my sister banged our head to the shelf. I requested moisturizer but never delivered. Instead more shampoo and conditioner left. Did the hotel run out Moisturizer? Container of shampoo, conditioner and moisturiser were too hard and very difficult to squeeze out contents especially for old people like us. 3 star hotel give much better amenities. No pen or note pad. Very poor room amenities.
Stayed 6 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Isachy

Liked: Staff & service, property conditions & facilities
Our bathroom wasn’t the cleanest, but overall we had a great stay, the place is very convenient and walking distance from everything.
Stayed 3 nights in Mar 2024
Response from Anette on Apr 15, 2024
Thank you for sharing your experience and feedback. We hope to see you again one day!

8/10 Good

Sabine

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Location was great, staff were great, cleanliness was not that great but fine for New York I guess. Older hotel so it wasn’t bad but not what I would normally prefer.
Stayed 3 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

John Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anette on Apr 15, 2024
Thank you for your rating!

4/10 Poor

Kevin

Stayed 2 nights in Apr 2024
Response from Anette on Apr 15, 2024
We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

2/10 Terrible

Harshdeep

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had 3 rooms booked for 3 families. They could not provide us required 2 double beds for one of the rooms and asked us extra money to give a rollaway bed with extra king bed where we had booked room with 2 beds. We wasted more than 2 hours arguing and finally got an extra bed
Stayed 2 nights in Mar 2024
Response from Anette on Apr 9, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 Okay

John

Liked: Cleanliness, staff & service
The safe in our room didn’t work and couldn’t be fixed. We asked to change rooms but were told that wasn’t possible. Also the state of some of the furniture in the room was a little tired. Overall ok but a bit disappointing
Stayed 4 nights in Apr 2024
Response from Anette on Apr 9, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

Kieran

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent place to stay
Stayed 3 nights in Apr 2024
Response from Anette on Apr 9, 2024
Thank you for your rating! We truly appreciate it!

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am giving this hotel 5 stars because of its location and convenience, which were awesome. It was clean and staff were friendly. My bed was not super comfortable, but it was totally manageable and I would stay here again.
Stayed 2 nights in Apr 2024
Response from Anette on Apr 9, 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Julian

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I did not like how I was charged an extra $250 of fees when I arrived and was not notified of this beforehand.
Stayed 5 nights in Apr 2024
Response from Anette on Apr 9, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 Good

Robert Llewelyn

Liked: Staff & service, property conditions & facilities
Great position
Stayed 5 nights in Apr 2024
Response from Anette on Apr 9, 2024
Thank you for your rating! We truly appreciate it!

8/10 Good

Vlado, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to many landmarks.
Stayed 3 nights in Apr 2024
Response from Anette on Apr 9, 2024
Thank you for sharing your experience. We hope to see you again one day!

6/10 Okay

Tracy

Travelled with family
Very noisy, breakfast buffet not worth $45 per person.
Stayed 5 nights in Apr 2024
Response from Anette on Apr 9, 2024
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anette on Apr 9, 2024
Thank you for your rating! We truly appreciate it!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay!
Stayed 5 nights in Mar 2024
Response from Anette on Apr 9, 2024
Thank you for your rating! We truly appreciate it!

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Anette on Apr 9, 2024
Thank you for your rating! We truly appreciate it!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very helpful, professional and engaging. The fronts desk agent/ gentleman shannon was awesome and checked us in quickly. Thanks to all the house keeping staff and doormen as well. Everyone was amazing.
Stayed 3 nights in Mar 2024
Response from Anette on Apr 9, 2024
Thank you for sharing your experience. We hope to see you again one day!

10/10 Excellent

Josephine

Stayed 1 night in Mar 2024
Response from Anette on Apr 9, 2024
Thank you for your rating! We truly appreciate it!

4/10 Poor

Leslie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They placed us in room 3043. Which is across from the cleaning staff department. We would hear loud talking outside our room every morning at 7am until about 8:30am. Also basic stuff like towels we not refresh everyday. We had to keep calling, there was also a destination fee that you have to pay daily. For the price we paid the hotel is not worth it. I don’t recommend, we won’t be coming back.
Stayed 5 nights in Mar 2024
Response from Anette on Apr 9, 2024
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 Excellent

AsyaMarie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to all NYC destinations!
Stayed 3 nights in Mar 2024
Response from Anette on Apr 2, 2024
Thank you for sharing your experience. We hope to see you again one day!

8/10 Good

Gabriele

Stayed 5 nights in Mar 2024

10/10 Excellent

Sean, NARBERTH

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Anette on Apr 2, 2024
Thank you for sharing your experience. We hope to see you again one day!