Outdoor pool, sun loungers, lifeguards on site

Reviews of Royalton Park Avenue

5 out of 5
Royalton Park Avenue
420 Park Avenue South, 29th Street, New York, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 551 out of 1009 reviews" "
Rating 8 - Good. 238 out of 1009 reviews" "
Rating 6 - Okay. 111 out of 1009 reviews" "
Rating 4 - Poor. 59 out of 1009 reviews" "
Rating 2 - Terrible. 50 out of 1009 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erica

Liked: Cleanliness, staff & service
We had a great stay. Very walkable and helpful staff.
Stayed 4 nights in Mar 2024

6/10 Okay

Cristina

Travelled with family
Liked: Cleanliness, amenities
we went for the pool. the pool was closed when we arrived at 4:00 and was only open in the mornings. that did not work out for our schedule and was totally closed the last day we could have used it. I upgraded room to what I thought was balcony and was not...what they consider balcony is not a balcony.
Stayed 3 nights in Mar 2024
Response from Royalton Park avenue Front office on Mar 17, 2024
Dear Cristina,I'm truly sorry for the inconveniences you faced during your recent stay. The unexpected pool closure and room upgrade misunderstanding were certainly not up to our standards.We're taking immediate steps to address these issues and prevent them from happening again. We hope you'll give us another chance to exceed your expectations.Warm regards,

6/10 Okay

Robert, Glenmont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Royalton Park avenue Front office on Mar 16, 2024
Thank you for choosing to stay with us at The Royalton Park Avenue. We appreciate your patronage and hope you had a fantastic experience.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, excellent service and food was really good
Stayed 4 nights in Feb 2024
Response from Royalton Park avenue Front office on Mar 16, 2024
Thank you for your kind words about your recent stay at The Royalton Park Avenue. We appreciate your positive feedback and look forward to welcoming you back soon!

10/10 Excellent

Patricia, Bridgehampton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go-to hotel in NYC. Spacious rooms with soaking tubs and loads of closet space. Friendly service, great food, convenient neighborhood.
Stayed 1 night in Feb 2024
Response from Royalton Park avenue Front office on Mar 16, 2024
Thank you for your kind words about your recent stay at The Royalton Park Avenue. We appreciate your positive feedback and look forward to welcoming you back soon!

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from kw on Feb 27, 2024
Thank you Nicole!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Ressie, Louisville

Travelled with family
Liked: Cleanliness, staff & service
Loved this hotel staff was amazing! Lobby needs a face lift
Stayed 4 nights in Feb 2024

8/10 Good

Minhajul

Stayed 2 nights in Feb 2024
Response from Royalton Park avenue Front office on Mar 23, 2024
Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact me directly if there is anything I can assist you with.Thank you for choosing Royalton Park Avenue!!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Royalton Park avenue Front office on Feb 25, 2024
Thank you for the great score! Hope you choose us again on your next trip to NYC!

8/10 Good

Tiffany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

James Lewis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place and nice people, good size rooms for NYC
Stayed 3 nights in Feb 2024

10/10 Excellent

Patricia, Bridgehampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, soaking tubs, plenty of closet space, great service, great food.
Stayed 1 night in Feb 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia, Bridgehampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go-to hotel in NYC. Spacious rooms, great food, great service, great neighborhood.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia, Bridgehampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Park Avenue is our go to hotel in NYC. This past week, we splurged a bit and spent two nights in a Park Avenue Suite. Spacious, comfortable and well priced. There was a wedding going on and so the hotel was a quite busy. The result is that Room Service was so tied up that they basically just never called us back when we tried to order brunch, so we had to do take out from Sarabeths instead. That has never happened to us before at the Royalton. I am giving it five stars anyway because we had such a pleasant stay other than that.
Stayed 2 nights in Feb 2024

8/10 Good

todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was amazing, upgraded room - room was in need of renovation tho- drapes torn, upholstery stained, art odd
Stayed 2 nights in Jan 2024

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
The design and colors of the room.
Stayed 1 night in Feb 2024

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the cleanliness of the hotel. I love the texts I received daily from the staff asking me how my stay was going and if I needed anything. They were very responsive when I needed something. They also upgraded me from a queen bed to a king bed when they found out my sister was staying with me. They gave me a room with a view of the Empire State Building. It’s across the street from a Starbucks and in close proximity to Whole Foods, nice restaurants and shopping. I loved my stay at the Royalton Park Hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Kathleen

10/10 Excellent

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding all around- especially the friendly staff
Stayed 1 night in Jan 2024

4/10 Poor

Andrea

Stayed 1 night in Jan 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Steven, Northport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Stayed 3 nights in Jan 2024

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Spacious room, great food and entertainment at the Ivy Rooftop, and extended checkout. They even had a steamer that I could use, since my clothes were packed for business travel.
Stayed 2 nights in Jan 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with exceptional service and really nice vibe. Rooftop lounge is very nice
Stayed 3 nights in Jan 2024

8/10 Good

Jasjeet

Travelled with family
Liked: Cleanliness, staff & service
We had booked for 3 adults ( including our visually impaired daughter)..the sofa bed was not prepared or configured prior to our arrival..( Intially the sofabed couldn't be used at all)..housekeeping had to move the sofabed around ( reconfiger the room)..to make it work..After a long flight its the last thing you need. A couple of small observations- the lighting in the lifts need to be better as you have to strain to see the floor buttons A mirror in the room itself would be great. Finally booked a taxi through the hotel..price was agreed to include all taxes to JFK..only to be told by the taxi deiver..taxes were additional to the agreed fare..disappointing. Overall the property was central and walkable to most midtown attractions..good location.
Stayed 8 nights in Dec 2023

8/10 Good

Adrian, Aberdeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Stela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and near a subway- lots of dining options nearby and rooftop bar was great. Big rooms especially for New York hotel rooms.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gerard

Stayed 1 night in Dec 2023

8/10 Good

Ann-Tene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were so flat, soft and uncomfortable. I stacked all 4 pillows (taking my husband’s pillow) and they still felt like I was sleeping on paper. I also disliked not being able to drink the wine purchased from the hotel, for my birthday, in the Ivy Room without being charged a corkage fee. The restaurant manager came out and explained the same thing the waiter did and in the end offered 2 glasses of Prosecco, as a gesture. That was kind but me being an Assistant Manager at a hotel, knows that rules can be bent especially if the wine was purchased by the hotel and I was celebrating my 30th birthday! Due to this, we ate dinner, took our bottle of wine and left promptly with no desire to linger. Nonetheless, I will return to the property due its cleanliness and the staff friendliness.
Stayed 2 nights in Dec 2023
Response from Dave on Feb 24, 2024
Thank you for your feedback and we look forward to welcoming you back to the property in the near future.

8/10 Good

Alberto

Stayed 2 nights in Dec 2023

10/10 Excellent

Mauricio

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was nice and the service was excellent. Cleanliness left a lot to be desired.
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia, Bridgehampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Park Avenue is our go-to hotel in NYC. The rooms are large, there is lots of closet space, soaking tubs in the bathroom, and very good service. The rooftop bar and restaurant are also wonderful amenities. I highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service
Great staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most stunning hotels I’ve ever stayed at! So worth the money, I’ll be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Lakhvinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
802
Room was not what i excepted pics r not accurate to what they r showing
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jacob

Stayed 1 night in Dec 2023

4/10 Poor

Gary, Stephenville

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was absolutely horrible. Was told they were working on my room now and they’d text me when my rooms were ready. Walked around for 2 hours, no text, so decided to stop by the hotel. 1 room was ready and hey we’re working on the other one and they’d text when it was ready. Waited another hour and was told I had to wait for a text. That was the process. So I asked for the key to the room that was ready. Finally at 6:00 I go back downstairs after no text message and am told my other room was given to someone else.
Stayed 2 nights in Dec 2023

10/10 Excellent

Abbe

Stayed 1 night in Dec 2023

10/10 Excellent

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities