Ratings based on 91 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Just OK

Posted 10-Aug-2015
hosted our annual girls weekend here. Hotel staff was less than pleasant at check in, the pool was overrun with the staffs children and the bed linens were stained. We had a king deluxe suite which was very spacious. Overall I would recommend a different hotel.
5 out of 5
for Business Travellers
by A verified traveller from Ciudad de México

Excelente hotel en medio de la ciudad!

Posted 5-Aug-2015
Pros: Internet gratuito. Atención personalizada. Comodidad y amplitud de las habitaciones. Terraza con vista a Park Avenue. Localización del hotel. Rooftop!
Cons: Tal vez ofrecer algunas amenidades por estancias largas. Pienso en descuentos en el restaurante y bar, desayuno incluido, etc.
Location: Muy conveniente para negocios, estudios, turismo y hasta compras. Muchos servicios alrededor para llegar caminando. Cerca del metro.
Estuve en NY por 15 días debido a estudios. Este hotel estaba a tres cuadras de la universidad, lo cual lo hacía muy conveniente. Se puede caminar a todos lados, hay supermercados, farmacias, restaurantes y demás servicios prácticamente en todas direcciones. El hotel resultó excelente! servicio impecable, atención de primera y además de muy "chick", la atención por demás personalizada. Debido a lo extenso de mi estancia, compré varias cosas en el supermercado (fruta, agua, snacks, etc.) y con una nota el día de mi llegada, pedí que me pudieran facilitar un contenedor donde poder colocar los alimentos que requerían enfriamiento. Para mi sorpresa, me colocaron un minibar de dos niveles, sin cargo alguno! Evidentemente no es un hotel barato (es NYC!) pero la comodidad, conveniencia y la localización bien valieron la inversión.
4 out of 5
for Everyone
by A verified traveller from Boston

Good Stay all around

Posted 3-Aug-2015
Solid stay money well spent looking forward to our next stay there. Great staff, clean and the rooms are a great size for NY.
4 out of 5
for Everyone
by A verified traveller from Dallas, TX

Nice hotel with amazing staff

Posted 3-Aug-2015
Pros: Rooftop bar, service
Stayed for my bachelorette party... great hotel! We prefer the Chelsea/MPD area so it was not super convenient, but it's still a great location!
2 out of 5
by A verified traveller from Hamden, CT

Horrible! Totally disappointed!

Posted 3-Aug-2015
Pros: The views.
Cons: Everything from hospitality to room cleanliness.
Upon arriving, I waited at the front desk for about 5 mins. before someone actually greeted me while there was someone standing there doing nothing! He obviously saw me waiting but didn't care to ask if I needed help.We were originally told the rooftop would be closed for a private party from 6-8pm. We were assured that was the only thing going on b/c my husband specifically asked them in order to ensure that we could get up there later on. After a long day, we decided to eat at the WIndsor located in our hotel only to be told that it was closed and under renovation! NO WHERE did it state that on the website. When we arrived at Avellina, we waited 20 minutes for a server to come to our table, to the point where I had to get up and tell the hostess that we had been sitting and all we received was water. After dinner we proceeded to the rooftop only to be told that it was closed for a private event until 1am!!!! The WHOLE reason we booked this hotel was because of the rooftop bar. We decided to have a drink in the lounge area. There was another sitting area outside with little stools but when we finally made our way out there we were rudely told by a bouncer with a hand gesture to GET OUT Is this what $400 a night pays for?? When I picked up my car from the valet my lock button for my window was missing! How do you pop off a window lock button? When we told the front desk, she apologized and said someone would email me about it, but never did! I will NEVER go there again!!!
5 out of 5
for Couples
by A verified traveller from Virginia Beach

Great location close to metro, eats and shopping.

Posted 18-Jul-2015
Pros: Free WIFI. Free use of business center with printer. Super comfortable beds!
Location: Shop (Macy's about 6-7 blocks), eat (Starbucks right across the street as well as numerous restaurants, ie Les Halles) and Metro right out front door.
Staff was extremely helpful and courteous. . Concierge was on point and included maps for walking or Metro to all destinations you booked. Overall great experience and will be staying here when in NY again!
5 out of 5
for Everyone
by A verified traveller from NY

Nice hotel and ambient

Posted 7-Jul-2015
Would def stay @ this hotel again. Good and friendly staff. Good location
5 out of 5
for Couples
by A verified traveller from DC

Very cool rooftop bars and pool.

Posted 6-Jul-2015
Pros: Location was awesome, and room was larger than most in NYC.
We stayed 3 nights and it was an excellent experience!! The rooftop pool was excellent. The views for the rooftop bars were also great. We will be back for sure!
5 out of 5
for Couples
by A verified traveller from NC

Fun hotel in Midtown

Posted 3-Jul-2015
The room we had was great, roomy for NY standards! We were on one of the top floors, and once in the room we didn't hear the noise from the bar/club above. Speaking of, definitely recommend hitting that up. It was not quite warm enough for a swim, and why go to NY just to sit around the pool? But the bar made delicious drinks and fabulous views. Location was great. Juice bar at street level was awesome! You will not be disappointed
5 out of 5
for Everyone
by A verified traveller from Atlanta

Perfect, Except Room Service

Posted 23-Jun-2015
Pros: It is stylish but not exclusive feeling. The rooms are fabulous and offer all the comforts you need.
Cons: The food that was delivered when we ordered room service on a rainy morning was terrible. Cold, burnt, and not what we ordered!
Location: Walking distance to Flat Iron district for shopping, the Highline, Madison Park, and Herald Square. Fabulous location!
Beautiful room, comfortable bed, loved the roof top bar and the very hospitable staff. Great location for restaurants, shopping, exploring the best of NYC.