Ratings based on 381 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jan-2016
Excellent room. Accommodating staff. Initially booked the wrong Gansevoort. Staff at Gansevoort meatpacking not helpful. Uptown was very understanding and gave me a wonderful suite.
5 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Nice Hotel

Posted 19-Jan-2016
Pros: I liked the overall decor of the hotel, the comfortable bedding and the cleanness of everything.
Cons: In my opinion, nothing can really be improved; this place is great!
Location: The location is pretty good, there are plenty of little restaurants to go to around the area and the place itself even has a rooftop bar.
Overall, this hotel is lovely! The staff members are very nice, the rooms and hotel in general are very clean as well. The lobby area is very nice and chic and has a lovely fireplace going that just makes everything elegant and cozy. The bed is extremely comfortable and the hotel offers a variety of drinks and snacks in each room (that you have to pay for obviously). The view from the rooftop is beautiful and that atmosphere is great! I would definitely go there again and recommend this hotel for anyone.
1 out of 5
by A verified traveller

UMMM never again

Posted 18-Jan-2016
Ok so I walk into my room with my husband to find 2 double beds lol I called down to the front desk and took them over a half hr to find me a king size room then we go down to our appt in the spa and the staff was horrible they just said ok go sit on the bench and wait they gave no direction on where to change they didn't show us around at all but the message was really good so that was a plus and we also received 25$ off each service because we were staying in the hotel so that was a plus the next day we checked out only to find that the valet or parking garage scratched our car then I looked over my bill and they charged us 2 times for our room that I already paid to exepeida I often stay In the city and never had an experience like that needless to say we won't be staying there again 😟
5 out of 5
Recommended
for Everyone
by A verified traveller from Rotterdam

Heel fijn hotel met goede ligging

Posted 9-Jan-2016
Ruim opgezet en vriendelijk personeel. Wij hadden kamer die gehorig was (ajoining room met deur dicht). We kregen op verzoek een rustigere kamer. Netjes geregeld!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 22-Dec-2015
The hotel was wonderful. The staff is extremely friendly and the room looked great. The rooftop bar during the day is great to have an afternoon drink or a quick bite to eat. Only complaint was during the night when the rooftop bar was playing music you can hear it from the hallways. Luckily our room was at the end and we didn't hear it from the room. I'm sure if the room was closer we would have heard the music. Overall, great hotel and we will definitely stay there again.
1 out of 5
by A verified traveller

Horrible experience.

Posted 17-Dec-2015
Cons: start over with the staff. clean slate.
We booked a suite for the hotel on Expedia, and when we arrived, they told us they didn't have the information. It was 11pm and they made us wait in the lobby for over an hour, while the security guard kept trying to throw us out. They eventually resolved the issue, but didn't offer any concessions, amenities, or anything beyond a very unempathetic "sorry" - would never stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very welcoming staff.

Posted 8-Dec-2015
Great hotel. Quiet location and wonderful staff. Very helpful. Would stay again for sure.
5 out of 5
Recommended
for Families
by A verified traveller from Royston

Thanksgiving

Posted 7-Dec-2015
Pros: The rooftop bar and pool are a real bonus!
Cons: No
Location: Great location off Park Avenue, quiet location but close to Empire State Building and all the other attractions
We arrived the night before Thanksgiving to a warm welcome from Reception and congratulated us on our Anniversary which we were celebrating while we were there. Our room was very spacious for NYC standards and we had a bottle of Prosecco waiting for us with the Hotel's compliments. We used the spa, we made bookings before our stay and this was very good. The rooftop bar and pool are great with an excellent view of the Empire State Building. I would definitely recommend this hotel!
3 out of 5
by A verified traveller

Not what it once was...

Posted 3-Dec-2015
Pros: Not enough to return unless I have to.
Cons: Staff training, refurbishing property and room size.
Rooms are small (superior is a joke) and property is showing wear. Staff is uneven, some say they will take care of things (room, late check-out, talk to General Manager) and never follow-up as promised. No chair in front of the desk, no outlets at the desk. Only asset they had for this trip was proximity to where we were meeting with our clients. Otherwise I would try another property. Perhaps larger rooms and suites are much better. Some staffers are great others do not measure up to the standards for this property. Or at least the standards they once had. Do not like arrogant, those who do not listen and the hard liners. Asked for a courtesy upgrade upon check-in and was offered a suite for more money. Pure greed and he was not listening.
3 out of 5
by A verified traveller

Posted 2-Dec-2015
Pros: Yes
Cons: Front desk staff.
Horrible front desk staff. They were not friendly or welcome at all. Very disappointing. Everything else about this hotel is just great.