Great location... But that's all
Overall bad experience. Staff was typically abrasive and acted as if they had better things to do than show up for work, they also blatantly lie about things. One of my biggest frustrations was the valet service, I checked in on a Sunday afternoon and out on Monday. We weren't leaving until after our 24 hour time for the valet so I understood full and well I would be charged a full two days. My issue is I wanted to wait to valet the car around 10pm (the time we were leaving on Monday, making it 24 hours on the dot so I'd only be charged one day) so I asked the front desk if I could street park on Sundays. They told me if I parked my car without valet my car would 100% be towed or booted. Come to find out parking is FREE on the street on Sundays, meaning they lied their way into an extra night fee.
The room was below average, outdated in many regards and lacking some basic amenities (hair dryer, fully functional TV, etc.). With there only being one ice machine for the entire building (which if you're looking for its at the end of a maze in the basement past a bunch of the staff rooms that are wide open and gross for customers to walk past) it would be nice for mini fridges, but I understand that omission more than others.
Location was AMAZING! Just a few blocks from the majority of the typical Times Square activities as well as a couple blocks from the Port Authority and the Lincoln Tunnel. If anything look at the sister property next door.