Ratings based on 2,112 Verified Reviews

4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Los angeles

Great hotel

Posted 5-Jun-2017
Very nice and clean room. Walking distance to time square, subway, restaurants, attractions.
Comment from Hotel Management
6-Jun-2017 by Derek S, Hotel Management
Thanks for the great review!
5 out of 5
Recommended
for Everyone
by A verified traveller from South Florida

Great hotel, great staff!

Posted 2-Jun-2017
Pros: The staff, location, and room cleanliness!
Cons: Nothing worth mentioning.
Location: The location was perfect for us! It was just steps away from the subway! We came to see a show and many of the theaters were within walking distance!
My review is limited as I only stayed at this hotel for one night. However, in that short time, I was incredibly impressed by the hotel staff. My friend and I flew into the city early. A room wasn't available yet to allow for an early check-in but the staff offered to hold our luggage. We were so grateful! The last thing anyone wants is to roam the city with your luggage in tow. When it was time to finally check-in, we met Jonathan - who I believe is the assistant front desk manager. Jonathan was so accommodating and friendly! Without asking, he gave us a room with two beds and a better view. The room was clean and modern. The beds were comfortable. I had such an amazing stay, I would definitely come back again!
Comment from Hotel Management
6-Jun-2017 by Derek S, Hotel Management
Thanks for the great review, Charm! We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to Time Square

Posted 19-May-2017
Friendly staff and good location Room relatively clean Restaurant not open or serving when we inquired.
Comment from Hotel Management
23-May-2017 by Front Desk, Hotel Management
We are happy to hear that you enjoyed our staff and location! See you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotlans

Nice hotel, perfect location.

Posted 23-Apr-2017
Nice hotel, helpful staff. At first it may appear the location is off the main track but a short walk and you are in the heart of Times Square. Very clean and up to date with handy USB points eliminating the need for lots of plug adaptors. Would recommend to family and friends and would definitely book again in the future.
Comment from Hotel Management
12-May-2017 by Derek S, Hotel Management
Thanks for staying with us Kelsey! Great to see that you enjoyed the little details we provide to try to make your travels a little bit easier. Safe travels.
3 out of 5
Recommended
for Everyone
by A verified traveller from Charlotte, NC

This hotel is like an nice, but aging lady

Posted 19-Apr-2017
This hotel is like an nice, but aging lady with lots of makeup that doesn't cover her age spots. We were in room 1001 . . . a very small room. No luggage rack and no chair other than the desk chair. It's not that there wasn't room for a chair. The chair just wasn't there. The bed was very comfortable, the room very clean and quiet, (Well, quiet for New York anyway), and the bathroom while tiny, was adequate. What makes the hotel special is its reasonable price (again for New York, that is), it's proximity to the theater district and its absolutely fantastic staff. Yes, we will stay here again. Sheraton can thank the staff for that.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Hotel 1/2 block from subway, clean and convenient

Posted 4-Apr-2017
Pros: Great location. Close to subway and restaurants. Close to Times Square. Room is small but clean. Staff is friendly.
Cons: More hooks/storage space in the bathroom.
Location: Times Square; Big bug tour; restaurants; close to subway and hence, other places are easily accessible.
Overall, the stay was good. Staff is friendly and helpful. Room is a bit small but that's what we expected in a location close to times square. It is only 1/2 block from Hell's kitchen, therefore lots of restaurants. Close to the airporter stop. Location is excellent. The hotel is under renovation and I believe our room is done. The hotel management should consider adding some hooks in the bathroom. Right now, there is nothing to hang the clothes when taking a shower.
Comment from Hotel Management
10-Apr-2017 by Derek S, Hotel Management
SH- Thanks for the review! I am glad to hear that you enjoyed the service of our staff and I appreciate the feedback on our rooms. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2017
The beds were super comfortable. Everything was very clean and the staff were all very helpful. The hotel is in a decent area and felt really safe.
Comment from Hotel Management
10-Apr-2017 by Derek S, Hotel Management
Thank you! Thank you! We try to perfect the basics- clean, comfortable, and great service. I am glad to hear that we succeeded!
3 out of 5
by A verified traveller

Posted 27-Mar-2017 on Hotels
The room was nice for the most part... I picked this hotel mainly because of the Sheraton name! I've stayed in Sheraton hotels numerous times, but clearly this wasn't the same. The room was ok. The location was a little off putting and there was construction going on. I tried to open the door when I first got there and the door wouldn't open. I was standing outside the door for a few minutes until finally it budged. The shower door was also stuck and wouldn't open without some force. And finally, one of the light fixtures next to the bed fell off the wall. Will I stay here again? Probably not!
Comment from Hotel Management
10-Apr-2017
Thanks for the feedback. I am sorry to hear about the issues in your room; our intention is to have every guest leaving happy! As a reference, the Four Points brand is a sub-division of Sheraton that focuses on less frills than a full service Sheraton. This may help you in deciding your future accommodations.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 26-Mar-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Tennessee

Posted 22-Mar-2017
Great location, great hotel. Helpful staff. Would definitely stay here again.