All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Huone oli tilava ja siisti.
Äänet kadulta kuuluivat selvästi ja kovaa.
Tuula Helena
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Tuula, kiitos arvostelustasi. On ilo kuulla, että arvostit huoneemme tilavuutta ja siisteyttä. Pahoittelemme, että kadun äänet saattoivat vaikuttaa kokemukseesi. Olemme täällä tulevaisuudessa auttaaksemme sinua valitsemaan huoneen, joka parhaiten sopii tarpeisiisi ja tarjoaa sinulle miellyttävimmän loman. Toivomme ystävällisesti, että annat meille mahdollisuuden palvella sinua uudelleen.
Thank you for sharing, Shylice!At The Fifty Sonesta Select New York, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 Excellent
Nairobi
Apr 16, 2024
Nairobi
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Nairobi, it's great to hear that you had such a positive experience at The Fifty Sonesta Select New York. We appreciate your terrific rating and sincerely look forward to welcoming you back in the future!
6/10 Okay
sang, la canada
Apr 16, 2024
Compare with pictures actual lobby size small and hallway very narrow
sang
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Sang, thank you for taking the time to share your thoughts. It seems like the size of certain areas of the hotel didn't quite meet your expectations. We strive to accurately represent our compact and convenient design, and we will certainly take your feedback on board. We hope to have another chance in the future to better meet your expectations.
10/10 Excellent
Akena, Arlington
Apr 15, 2024
Liked: Amenities
Great place to stay.
Akena
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Akena, it's wonderful to hear that you found The Fifty Sonesta Select New York to be a great place to stay. Thank you very much for sharing your positive experience. We hope to welcome you back in the future!
Staff members are excellent. The room is spacious, but not top notch (esp bathroom). However, I will return bc of the friendly atmosphere the staff creates.
Soobin
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Soobin, it's amazing to hear you appreciated our caring team members at The Fifty Sonesta Select New York. We are glad your stay was comfortable with our room's expansive space. Regarding your comment about the bathroom, we are continuously working on enhancing our guest experience and your input will help guide those improvements. We are delighted to know you're planning to return because of the warm and friendly environment. We can't wait to welcome you back!
Always a wonderful stay at the Fifty Sonesta hotel. This hotel is my number one choice when visiting New York. Fantastic service from the front desk team throughout , they are always super friendly and welcoming. The doorman, Sammy , Marco and Romeo are fantastic so polite and attentive to your needs.The rooms are spotless again the housekeeping staff are lovely. Super close walking distance to all the main attractions such as Fifth Avenue and Central Park plus great restaurants in the area. Will definitely be back.
Alexandra
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Alexandra, thank you for considering The Fifty Sonesta Select New York as your number one choice. We're thrilled to hear about your wonderful experiences with our front desk team and our doormen, Sammy, Marco, and Romeo. We pride ourselves on maintaining immaculately clean rooms and having a friendly housekeeping team. Your praise for our fantastic location near iconic attractions and delightful eateries is gratifying. We're eager to welcome you back soon.
Ivan, thank you for sharing your positive experience at The Fifty Sonesta Select New York. We're delighted to hear you found our location and service excellent. Your positive feedback is truly appreciated, and we look forward to welcoming you again on your next visit to NYC. Safe travels until then.
I enjoyed the overall vibe and aesthetic of the property. The room was really nice and clean and the bed was comfortable. I also appreciate that they upgraded me for free.
Serina
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Serina, it's wonderful to hear that you savored the ambience of The Fifty Sonesta Select New York, and found your room to be pristine and inviting. We're glad to know that our comfy beds and complimentary upgrade were highlights of your stay. Your kind words are much appreciated, and we hope to have the pleasure of welcoming you back in the future.
Thank you for sharing your feedback, Edy.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
Glenn, thank you for the wonderful review. It brings us great joy to hear that The Fifty Sonesta Select New York lived up to your expectations. We eagerly anticipate your return and promise to continue delivering outstanding service during your future stays with us.
Mary, thank you for choosing The Fifty Sonesta Select New York and leaving a rating. We hope your stay was enjoyable and look forward to welcoming you back in the future.
6/10 Okay
George
Travelled with family
Apr 8, 2024
Disliked: Staff & service
The hotel room is next to a busy street. Very noisy
George
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
George, we appreciate your feedback concerning the noise level you encountered. While our location offers convenience, it can sometimes contribute to the ambient sounds of the city. For future stays, we recommend you request a room facing away from the street, which typically provides a quieter experience. Thank you for choosing to stay with us.
I loved staying at The Fifty Sonesta. They have a lounge on the second floor that was awesome. We were there almost everyday. So much rrom to sit and play card games. The staff was also kind; I felt like royalty.
Seta
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 9, 2024
Seta, it warms our hearts to hear how much you enjoyed staying at The Fifty Sonesta Select New York. We're delighted to know that you appreciated our second floor lounge and found it a great place to relax and enjoy some card games. Our dedicated team members endeavor to provide a welcoming environment and we're thrilled that they made you feel like royalty. We can't wait to welcome you again for another outstanding experience.
Over priced and raggedy. Carpet is dirty, stinks and not worth it. Definitely doesn’t look like the pictures
Timara y
Response from Customer Service on Apr 7, 2024
Timara, it is disappointing to read that your experience did not meet your expectations. We strive to maintain high standards of cleanliness and comfort, and it is clear we fell short in this instance. We assure you the images represent our spaces accurately and regret any perceived discrepancy. We're continually working on improvements and hope for an opportunity to give you a better stay in the future.
Great location, hotel is practical and staff are friendly.
Ali
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 6, 2024
Ali, it's wonderful to hear you appreciated The Fifty Sonesta Select New York's prime location and found our hotel to be functional for your needs. We're also delighted that our team members were able to provide you with friendly service. Thank you for choosing us and for leaving this positive review. We hope to welcome you back soon!
6/10 Okay
Diego
Apr 4, 2024
I didnt like the room I was given with no window and smaller than it should had been , was traveling with kids, I have stayed here before in much larger rooms
Diego
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Diego, it's disappointing to hear that your most recent stay didn't meet your expectations due to the room allocation. We understand how essential room size and features can be, especially when traveling with family. Your feedback will indeed help us to enhance our guest experience. We hope that you'll give us another opportunity to let you experience the same comfort you've previously had.
The front desk staff needs urgent training ,rude,lack compassion and has limited attention span.There was addional charge on check out, scheme alert.
Amar
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Amar, we are sorry you had a less than satisfactory experience, especially concerning interactions with certain team members and the additional charge at check out. We will look into these concerns right away in order to improve for future guests. Thank you for your feedback.
6/10 Okay
Aron
Travelled with family and small children
Apr 2, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was great (walking distance to Times Square, Broadway). The staff was friendly and helpful. The room (suite) was large but very run-down. The pictures are NOT accurate. However, the room was clean and bed comfortable. We got charged for the pantry items even though they say they are included in the Resort Fee.
Aron
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Aron, it's encouraging to hear you appreciated our desirable location and found our team members both accommodating and warm. We're pleased the room cleanliness and comfort met your expectations. Regarding your remarks on the room's condition and charges, we strive to depict our accommodations accurately and are looking into your commentary. Further, we ensure all amenity charges are clearly communicated. If discrepancies arise, we encourage guests to reach out to the front desk for clarification. Thank you for sharing your insights, we will use them to improve our future guests' experiences.
6/10 Okay
Risa
Travelled with family
Apr 2, 2024
Liked: Cleanliness, staff & service
Wasn't impressed.....bathroom and kitchen has been updated but the main living area and TV's can use some updating as well. Carpets in the hallways are dirty and could definitely be replaced.The photos on the website look a lot better than real life.
Nice conference center, business center and work out facility....lobby can use some updating too.
Risa
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 4, 2024
Risa, it is valuable to receive your feedback. We appreciate your thoughts on improvements to the main living spaces, televisions, and overall cleanliness levels, having taken note for future enhancements. We are glad you found our conference and business center, along with the workout facility to our standard. Your comments regarding a possible rejuvenation of our lobby area have also been noted. We aspire to meet all our guest's expectations and your feedback will help us strive towards that goal.
Very comfortable beds. Pretty close to subway stop
Eli
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Eli, it's fantastic to hear you found the beds at The Fifty Sonesta Select New York to be very comfortable. We're equally thrilled you appreciated our close proximity to public transportation. We thank you for sharing your positive experience and look forward to your return visit.
The staff here was beyond amazing! Romeo, one of the doormen, is such a kind hearted human! The hotel itself was very enjoyable. My only complaint would be the sirens all night long. Although, I later found out the president was only a block away, so that could be the reasoning. Would absolutely stay here again
Kristen
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Kristen, we're thrilled to hear you had a wonderful experience at The Fifty Sonesta Select New York. We're especially glad to know Romeo made a positive impact on your stay. It's delightful that you found the hotel enjoyable. As for the noise, we understand how important a good night's sleep is and it can sometimes be challenging in the heart of a bustling city like ours. We're already looking forward to welcoming you back in the future.
Great area we had a great time walking and I never walked as much as I did before but I loved it thank you for having us!
Sanaya
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Sanaya, thank you for sharing your delightful experience. We're thrilled that The Fifty Sonesta Select New York's location contributed to the enjoyment of your stay, and that you had an incredible time exploring the surrounding area. We truly appreciate your kind words and are looking forward to welcoming you back for more memorable times!
4/10 Poor
Theresa
Business traveller
Mar 29, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
I checked in at about 10:00 at night, so not a time I could have switched hotels. My room was on the second floor, with open staircase access to the ground floor (no security between floors), down a dark little corridor and with a window that is about a foot above my height (looking out on an air shaft). Also did not appreciate the surprise $44/night extra charge because I used Expedia!
Theresa
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Theresa, we take notice of your concerns regarding the location of your room and the extra charge associated with your booking. While our hotel does have various security measures in place for the safety of our guests, we're sorry if you felt uncomfortable. As for additional charges from external booking platforms, we encourage guests to book directly with us for the most transparent pricing. Please feel free to communicate your preference for room location during your future visits, so our team members can accommodate you better. We hope you'll give us another chance to exceed your expectations.
I found it strange that the hotel didn't have any courtesy umbrellas on hand for guests and they were out of some essentials at the hotel market area.
Andy
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Andy, it's pleasing to know your stay was largely favorable at The Fifty Sonesta Select New York. Your feedback regarding the availability of courtesy umbrellas and certain essentials at our market area has been noted. We're committed to improving our services based on guest feedback. We're looking forward to welcoming you back.
The staff was rude and the hall way smelled liked weed never recommended
zeshma
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
We appreciate the feedback, Zeshma.It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
10/10 Excellent
Aristides
Mar 28, 2024
Aristides
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Aristides, it's wonderful to hear about your perfect score for The Fifty Sonesta Select New York. It sounds like your stay was memorable, and we hope to welcome you back in the future. Safe travels until then!
8/10 Good
Harald
Mar 27, 2024
Harald
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 17, 2024
Harald, The Fifty Sonesta Select New York truly appreciates your 4-star rating on Expedia. Your support means a lot to us and we hope to continue to provide the same level of satisfaction during your future stays. See you soon!
10/10 Excellent
erin
Travelled with family, Travelled with family and small children
I took days to book a hotel given I had my children with me for their first time visiting New York. I needed something large, reasonably priced and conveniently located. This hotel did not disappoint. First and foremost the staff are amazing, beyond amazing! Everyone was so kind and so helpful. Our room was huge and just perfect for a family stay. The location was great and did I mention the staff were exceptional! Don’t hesitate to stay here!
erin
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Erin, it warms our hearts to know that The Fifty Sonesta Select New York could provide a memorable and pleasant experience for you and your family. We're thrilled that our team members lived up to their reputation of being beyond amazing, and that your spacious room was ideal for your family's needs. It's wonderful that our strategic location contributed positively to your stay. We appreciate your endorsement and it was our pleasure to host you. We can't wait to welcome your family for another visit in the future!
The place is clean, convenient and staff was great, especially the bellhops
Stephanie
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Stephanie, it's wonderful to hear that you found The Fifty Sonesta Select New York to be spotless and well-located. We're pleased that our team members, particularly our bellhops, left a lasting positive impression on you. We truly appreciate your excellent review and look forward to welcoming you back on your next visit.
Kat, it's wonderful to know that your stay at The Fifty Sonesta Select New York was exceptional. We wholeheartedly appreciate your top rating on Expedia and are eager to provide you with another memorable experience in the future. Thank you for choosing us.
Super bummed this time around after several stays. Plumbing issues - unapologetic staff, just didn’t feel like a valued guest and sadly may not return. Really want to like this place!
Jean
Response from Customer Service on Mar 24, 2024
Jean, we're sincerely troubled to hear about the discomfort you've experienced during your recent stay with us due to plumbing issues and a perceived lack of empathy. It is most disheartening when a loyal guest such as yourself feels less appreciated. We strive to make every guest feel welcomed - and measures will be taken to ensure our team members reflect this commitment in all situations. Your desire to hold our establishment in high regard is noted, and we genuinely hope you reconsider and give us an opportunity to provide a better experience in the future.
6/10 Okay
Craig
Mar 22, 2024
Craig
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Craig, it seems your stay didn't fully meet your expectations. We value feedback, which is instrumental in improving our guest's experience. Please feel free to share any specific concerns you had. We strive to make every guest's stay memorable and your input would definitely help.
8/10 Good
Rick
Mar 19, 2024
Liked: Cleanliness, staff & service
Rick
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Rick, thank you for choosing The Fifty Sonesta Select New York and rating your stay. We're pleased to see that you had a pleasant experience. We hope your travels bring you back our way soon.
Olena, it's wonderful to know that you had a satisfactory stay at The Fifty Sonesta Select New York. We hope you'll return soon for even more memorable experiences.
Room very spacious and the price is quite reasonable for a big apartment near Time Square.
Martin
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Martin, thank you for sharing your lovely feedback about The Fifty Sonesta Select New York. We're thrilled to hear that you found our room to be generously sized and our pricing reasonable. We take pride in offering an excellent value for our guests in such a prime location close to Time Square. We hope to welcome you back for another enjoyable stay in the future.
Thank you for the 4/5 rating, Elpidia!We are excited to see that you had an enjoyable experience at The Fifty Sonesta Select New York. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
I enjoyed the location to everything. The hotel was very nice.
maria
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Maria, thank you for your pleasant comments regarding your stay at The Fifty Sonesta Select New York. We're elated you benefitted from our prime location and found our property to your liking. We look forward to seeing you again on your next visit.
10/10 Excellent
Dustin
Mar 2, 2024
Dustin
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thanks for the perfect rating, Dustin!We're pleased to hear that you have fully enjoyed your stay at The Fifty Sonesta Select New York, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
Zero shower water pressure
Shower curtain missing
Lukewarm water shower water on a cold day
Hotel never refunded $100 deposit
Hidden $50 “facility fee”
Traci
Response from Customer Service on Mar 1, 2024
Traci, we regret to hear about your experiences regarding the condition of the shower and elicited fees. At the hotel, we strive to ensure the comfort and satisfaction of our guests, and it seems we fell short in your case. Concerning the matter of the refund and additional fees, we encourage you to connect with our customer relations team as they are well-equipped to handle such matters effectively. Rest assured, we are looking into your comments to help make improvements for future stays. Thank you for your feedback.
Thank you for the perfect rating, Michelle!We are very pleased to hear that you had a wonderful stay at The Fifty Sonesta Select New York. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
Will, we're thrilled to know your stay at The Fifty Sonesta Select New York met your expectations. Our team is always happy to provide a top-notch experience for our valued guests. We hope to welcome you back in the future for another memorable stay.
10/10 Excellent
Sarah
Feb 24, 2024
Liked: Property conditions & facilities
Amazing location and hotel!
Sarah
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Sarah, thank you for sharing your enjoyable experience at The Fifty Sonesta Select New York. We're thrilled to hear that you appreciated our prime location. Hoping to see you again in the future for another remarkable stay.
We really liked it for quick one stop in NYC. Modern, new and clean hotel
Dariusz
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Dariusz, it's wonderful to hear about your favorable experience at The Fifty Sonesta Select New York. We're thrilled you appreciated the contemporary design and cleanliness of our hotel. We look forward to your future stays, making your New York City trips always comfortable and enjoyable.
8/10 Good
Dafna
Travelled with family
Feb 24, 2024
Liked: Staff & service
Rooms were a good size.
Dafna
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Dafna, thank you for recognizing the spacious rooms at The Fifty Sonesta Select New York. We hope you found this contributed to a comfortable stay. We're looking forward to welcoming you back soon.
One of the biggest hotel rooms I’ve had the pleasure of staying in and certainly palatial by NY standards. Well appointed and comfortable amenities. Staff was very helpful and welcoming, particularly front desk (Dave). Thank you - we enjoyed our stay very much!
Toni
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Toni, it's great to hear about your positive experience at The Fifty Sonesta Select New York. We're glad you found the room ample and well-furnished, exceeding typical city expectations. We're always proud to hear about our team members such as Dave providing a warm and accommodating welcome. Your satisfaction is our success. We eagerly anticipate your return!
Room was clean and very spacious for New York City. The doorman Romeo was very friendly and engaging and offered suggestions for places to get breakfast. Location was good, it was an easy walk f from grand central station. Would stay here again.
Jean
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Jean, thank you for highlighting your positive experience at The Fifty Sonesta Select New York. We're thrilled to hear that you appreciated our spacious rooms and enjoyed our prime location. Our friendly colleague, Romeo, will be glad to know his recommendations added to your comfort. We can't wait to welcome you back in the future.
Amazing experience with kind staff and reliable service for wifi, fitness and privacy!
Tiffany
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Tiffany, thank you for sharing your experience at The Fifty Sonesta Select New York. We are thrilled to hear you found our team members kind and our services, including the WiFi and fitness facilities, reliable. We're especially pleased to know you enjoyed the level of privacy offered. We look forward to welcoming you back on your next visit to New York.
The huge room with a balcony was gorgeous.We were happy with the area, a little far from Time Square thou. Romeo made our days incredibly happy, he is a celebrity. David at the front desk also very nice. We were missing a restaurant and a Gym but we will be back soon.
Gema
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Gema, it's wonderful to hear that your room at The Fifty Sonesta Select New York met the mark in terms of size and views. We're glad to know that Romeo and David contributed to make your stay an enjoyable one. We have taken note of your feedback about a restaurant and gym, as we continuously aim to improve our guest experience. Your interest in returning is the best compliment we could hope for. We're looking forward to welcoming you back soon.
My room was upgraded to one that didnt have a small outside area with a view
Rodney
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Rodney, it's uplifting to hear that you appreciated the upgrade to a room with an improved view at The Fifty Sonesta Select New York. We always aim to exceed our guests' expectations, and your positive feedback certainly indicates that we were able to do so in your case. We look forward to hosting you once more on your next journey to New York.