Dream Midtown

I spent my 40th birthday weekend at Dream. I’d recommend this hotel as it’s in a prime location, beautiful, modern, smells great, and has unique features. First, there were some disappointments during our stay. My headboard’s lights were broken, as well as the side table light. When I asked for the bulbs to be replaced, I was told engineering is outsourced & no one on premise was capable of illuminating the room for my stay. The manager did not offer to switch our room to one w/working lights. Second, my birthday landed on a Saturday. I had called 6 hotels prior to booking for the perfect 1 to celebrate my bday. When we attempted to access the bar via elevator, I was greeted with a firm, “No. No. No. This bar is a PRIVATE event/party every Friday. Guests of the hotel may only enter Friday.” We had to change our plans last minute & it was very disappointing & an expensive inconvenience. Third, I requested housekeeping bring a clean set of bathroom towels & remove the old ones; however, the pile of disheveled towels was left on the refrigerator cabinet. Used towels were not removed as I requested. New towels were not placed in the bathroom where they belong. There was no floor mat brought to my room. There is no shower door & the room gets SOAKED!!! A clean robe was never brought to me. Staff didn’t communicate w/each other. Rooftop drinks are $22 each & filled w/mostly ice. 1500 characters is the max so I am unable to write further & I had some good points to make, sorry