Exterior

Reviews of Conrad New York Downtown

5 out of 5
Conrad New York Downtown
102 North End Avenue, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 830 out of 1007 reviews" "
Rating 8 - Good. 107 out of 1007 reviews" "
Rating 6 - Okay. 33 out of 1007 reviews" "
Rating 4 - Poor. 16 out of 1007 reviews" "
Rating 2 - Terrible. 21 out of 1007 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandros

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top!
Stayed 4 nights in Mar 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location to explore the west side and downtown NYC. Would highly recommend.
Stayed 3 nights in Mar 2024

10/10 Excellent

OSVALDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Randolph

Expected more fabulous room at this price
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Mr. Randolph,We appreciate you taking the time to write a review. We were glad to receive a high rating but are disappointed to learn that you were not entirely pleased. Guest satisfaction is important to us, and we would be grateful for the opportunity to serve you again and show you all that we have to offer. We hope to improve upon your experience next time with a five-star stay.

10/10 Excellent

carola, PORTOLA VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvaro

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the suite
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Mr. Alvaro, We appreciate you taking the time to write a review. We are so happy you were comfortable in your suite, and we appreciate the five-star rating. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

John Frederick

Travelled with family
Extremely nice staff, beautiful hotel in outstanding part of the city….safe area very accessible to all parts of the city…
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Mr. John,Thank you for taking the time to rate our hotel. We are so happy to know that everything about your visit impressed you, from our amazing team members to our prime location. We hope to welcome you back the next time you visit New York.

10/10 Excellent

FABIO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been in this property before and it just so nice to be treated like a human. People there makes you feel good. Very clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Mr. Fabio,Thank you for taking the time to write a review.Our friendly team is delighted to hear that we could deliver service reflective of our high standards in hospitality. We also appreciate your highlight of our dedication to cleanliness, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Rishi Arvind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Rishi,Thank you for taking the time to rate our hotel. We are so happy to know that you had an excellent time with us overall, and we trust that everything was in order for your stay. We hope to welcome you back the next time you visit New York.

10/10 Excellent

margaret ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica, brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a wonderful hotel. Extremely clean property. Rooms are extremely spacious and the atmosphere is quiet. Fabulous location, with tons of shopping, dining, and movie theater in the building. This is my favorite hotel in the city and I can’t wait to go back.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Ms. Jessica,We appreciate you taking the time to rate our hotel. Thank you for spotlighting our clean, spacious suites, peaceful atmosphere, and all the comfort and amenities we provide. It was our pleasure to host your stay, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Tabatha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing and the area was beyond perfect.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Ms. Tabatha,Thank you for taking the time to write a review! Our central location is one benefit of staying with us, but our hardworking staff puts our accommodations a step above the rest. We truly appreciate you recognizing their service and look forward to passing your praise. We hope to welcome you back the next time you visit New York!

10/10 Excellent

Musa, HAYWARD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Checkin
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Musa,Thank you for taking the time to rate your recent visit to Conrad New York Downtown. With so many options to choose from in the city, it was an honor to be your choice for your accommodations. It is especially wonderful to see that your check-in experience was seamless. We appreciate the five-star rating, and should you travel back to NYC in the future, please keep us in mind. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

KIT YING

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great. very close to PATH station and ferry to Jersey.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Kit,We appreciate you taking the time to rate our hotel, and it is an honor to receive your perfect rating and compliments on our location. It is our hope that we helped make your visit to NYC more convenient. Thank you for choosing Conrad New York Downtown, and we hope to welcome you back the next time you visit New York.

10/10 Excellent

Kathleen

Stayed 3 nights in Jan 2024

10/10 Excellent

Melissa, Towson

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly location. Water pressure for showers was best I’ve had in any hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Ms.Melissa,Thank you for taking the time to rate our hotel. We are so happy to know that our amazing location and fantastic shower were the highlights of your visit! We hope to welcome you back the next time you visit New York.

10/10 Excellent

Annette, New Hope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kassandra, Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Aside from the early morning wake up from having air in the pipes, the stay was nice.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Ms. Kassandra,We appreciate you taking the time to write a review. Seeing that you enjoyed your overall experience is wonderful. However, we apologize if your morning was interrupted by an unexpected noise. We value your feedback. Our team is dedicated to earning a perfect rating from our guests, and we hope to improve upon your experience next time with a five-star stay.

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Ms. Jeanne,Thank you for taking the time to write a review. We are honored to receive your five-star rating, and we trust you thoroughly enjoyed our comfortable accommodations, fantastic service, and outstanding amenities. We hope to welcome you back the next time you visit New York.

10/10 Excellent

DANIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love and will definitely stay again.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Ms. Daniela,We appreciate you taking the time to rate our hotel, and we are honored to receive a perfect five-star rating. It was a pleasure to welcome you as our guest. Thank you for adding your positive review to our ever-growing list of satisfied guests. It would be a delight to have you stay with us again, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

antonina

Stayed 1 night in Jan 2024

10/10 Excellent

Natalia

Liked: Cleanliness
Stayed 9 nights in Dec 2023

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Ms. Martina,Thank you for taking the time to rate our hotel! We are so happy you had a five-star experience at Conrad New York Downtown, and overall, we hope you had a great time in the city. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Jessica, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mitchelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! My stay here was amazingly comfortable and everyone I came in contact with was so pleasant to talk to. I will definitely be back and choosing this hotel to stay for all future visits!
Stayed 6 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Mr. Mitchelle,We appreciate you taking the time to rate our hotel! Your comfort is our pleasure, and we are so happy you had a great experience. Being your hotel of choice in the city would be an honor. We look forward to welcoming you back to our hotel soon!

10/10 Excellent

EUNJI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wad a great experience.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Eunji,We appreciate you taking the time to write a review! Our team is thrilled you had a five-star experience at Conrad New York Downtown. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Uchenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ROZY LAHLOUH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023

10/10 Excellent

eli

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Arman

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near the 911 Memorial and One World Trade Center. Lots to do in the area. Great shopping a short walk from the hotel. Staff were attentive and nice from the moment we arrived. They could have easy valet the car and charged me a $120/ night for parking, instead they tell me where the parking they use is around the corner and save me a ton. The next day, when I went to use the gym, I was pleasantly surprised to see 3 pelotons in addition to multiple treadmills, ellipticals and rowers. I returned to my clean room and found that they had brought a doggie bed and toy for the little guy. Everyone was super helpful and our stay couldn’t have been better.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Arman, We appreciate you taking the time to write a review! Our location is perfect for those who want to make the most of their time in the city, and we hope you had a great time out and about. It was also our pleasure to provide you with a more convenient parking option as well as some goodies for your pup. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

NADIA

Stayed 1 night in Dec 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent property. It is well managed.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Mr. James,Thank you for taking the time to write a review. It's a delight knowing that you enjoyed our property, and we'll be sure to pass your compliments along to the Conrad New York Downtown team.We hope to welcome you back the next time you visit New York.

10/10 Excellent

LeRoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An incredible Christmas🎄🎄🎄
The Conrad Downtown is our home away from home. We spent our Christmas in New York where we had no doubt we would have an amazing Christmas Holiday. An on This Christmas we had an awesome stay at out home away from home The Conrad Downtown🎄🎄🎄
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Mr. LeRoy,Thank you for taking the time to write a review. We are thrilled that we could provide you with a wonderful Christmas experience in the city. It is our goal to provide a home away from home, and we are glad that we could do that for you. Having you be with us this holiday was a pleasure, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Best hotel experience. Wonderful staff. Clean and comfortable!
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you for taking the time to rate our hotel. We are glad you enjoyed our dedicated staff, attention to cleanliness, and had the overall comfortable stay we are known for. We look forward to welcoming you back to our hotel soon.

8/10 Good

Reza, Setauket

Stayed 2 nights in Dec 2023

10/10 Excellent

AJ

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

kerrie

Stayed 2 nights in Dec 2023

10/10 Excellent

Zachary

Stayed 4 nights in Dec 2023

10/10 Excellent

Beayna

Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping was complete in every way, twice a day. Excellent restaurant food and service.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Mr. Michael,Thank you for taking the time to rate our hotel. We are so happy to know that our amazing service was the highlight of your visit and that you had a wonderful time overall. We hope to welcome you back the next time you visit New York.

6/10 Okay

Michelle

Stayed 2 nights in Dec 2023

10/10 Excellent

Alyson

Stayed 3 nights in Dec 2023

10/10 Excellent

Roshan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything at the hotel was amazing
Stayed 1 night in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Mr. Roshan,Thank you for taking the time to rate our hotel. Your kind words and perfect rating keep us going strong, and we trust you had the relaxing, comfortable experience we strive to provide.We hope to welcome you back the next time you visit New York.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities
We have stayed at Conrad before and it was still very nice and clean with Nice size rooms
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 8, 2023
Dear Mr. Christopher, Thank you for taking the time to write a review! We are so happy you came back to see us for another comfortable stay in the city. Our accommodations are the perfect home base for adventure! All the best, and we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 8, 2023
Dear Mary,Thank you for staying with us at Placemakr Music Row, Nashville. It is great to hear that you liked our well-appointed accommodations, and we are sorry to hear you were unaware of our parking fees. They are comparable to other properties in the area. Nonetheless, we apologize for any disappointment you felt. We wish you pleasant future travels.

10/10 Excellent

Shannon

Stayed 3 nights in Nov 2023