Exterior

Reviews of Radisson Hotel New York Wall Street

4 out of 5
Radisson Hotel New York Wall Street
52 William St, New York, NY

Reviews

7.8

Good

Rating 10 - Excellent. 378 out of 1001 reviews" "
Rating 8 - Good. 344 out of 1001 reviews" "
Rating 6 - Okay. 134 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a studio suite at the Radisson Wall Street. I chose this hotel because it is located near the Staten Island Ferry and wanted to walk there the next morning at 5:00 am to take the ferry to the NYC Marathon. When I arrived at the Radisson the front desk told me that my booking was transferred to the Holiday Inn Lower East Side approximately 5 trains stops away. I was very upset that no notice was ever provided to me and in fact had received a reminder email of my Radisson booking only a few days prior. Needing a place to stay for the night, I took a train to the Holiday Inn. I was charged the full price at the Holiday Inn despite the fact that there was no suite available. Overall, horrible experience. I was treated with disrespect by both hotel chains.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Hello Eduardo,We sincerely apologize for the inconvenience and frustration you experienced regarding your booking at our hotel. The situation you've described is genuinely regrettable, and we deeply empathize with the challenges you faced due to the unexpected transfer and lack of notice.We're currently addressing a transition period, whereby reservations have been redirected to alternative accommodations. While we've strived to communicate these changes effectively, we recognize that, in some cases, this information may not have reached all our valued guests in a timely manner, causing unexpected disruptions to your travel plans.We understand your disappointment in not receiving the suite you booked and for the inconvenience of being relocated to a different hotel without prior notice. Your dissatisfaction is entirely warranted, and we apologize for the inconveniences you encountered upon your arrival.We're working diligently to rectify these issues and ensure better communication and service in the future. Please accept our apologies for the disappointing experience you encountered. We value your feedback and will utilize it to improve our operations and prevent similar situations from happening again.

8/10 Good

Linnette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Customer Service on Apr 28, 2023
We appreciate your lovely rating, Linnette!The satisfaction of our guests is important to us so we can't wait to see you back again at Radisson Hotel New York Wall Street soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Jenny

Liked: Staff & service
Stayed 7 nights in Apr 2023
Response from Customer Service on May 8, 2023
Thank you for the 4-star rating, Jenny!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Radisson Hotel New York Wall Street. Thank you again for sharing!

4/10 Poor

Aryeh

Stayed 4 nights in Jan 2023
Response from Customer Service on Jan 18, 2023
We appreciate the feedback, Aryeh.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Poor

Vignesh

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities

4/10 Poor

Kayo

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Need to improve customer service via phone
Response from Customer Service on Jan 17, 2023
We appreciate you taking the time to reach out to us, Kayo.We are deeply disappointed to hear that you were not satisfied with your stay. We pride ourselves on our welcoming, kind staff, so it is upsetting to hear about this kind of service. We will let our management team know about your experience and see what we can to ensure this won't happen again in the future. If there is anything we can do to accommodate a future stay with us, please let us know.We'd love another opportunity to show you how amazing we are so we look forward to hosting you again soon.

2/10 Terrible

PAUL

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room did not have a thermostat and heat was on high. Had to open window for cool air. There were no irons or ironing boards
Stayed 2 nights in Jan 2023
Response from Customer Service on Jan 15, 2023
We appreciate the feedback, Paul.It's unfortunate you had such challenges during your stay with us. We're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable during their time with us. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We hope you allow us the chance to host you again soon for a more positive experience.

10/10 Excellent

Jetesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, clean rooms, amazing location.
Response from Customer Service on Jan 11, 2023
Thanks for sharing the excellent review with us, Jetesha!We're so glad that you had an exceptional experience at Radisson Hotel New York Wall Street from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. It's great you found your room to be well refreshed. Our prime location is in the heart of the city. We look forward to welcoming you back again soon!Thank you again for taking the time to leave your feedback!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Based on the other reviews, I was surprised to find this hotel in decent shape and very clean. Check-in was super easy and the parking garage is right around the corner. The rooms are very basic (they don't have coffee machines or irons etc..) but it was absolutely perfect for a one-night stay. The heater wasn't loud, as other reviews mentioned, and the room's temperature was easily changed. I'll definitely consider going back here the next time I visit NYC.
Response from Customer Service on Jan 10, 2023
Thanks for the excellent review, Mark!We're delighted your time at Radisson Hotel New York Wall Street was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and efficient check-in process as well as our ample parking. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely DISGUSTED with Radisson. My wife and I returned to our room from a holiday party around 2 AM. Shortly after returning, a man barges into our locked room! My wife is completely undressed, we’re both in shock, and after a brief confrontation the man leaves. We find out shortly after that it was a hotel employee!! He was on probation, left completely unsupervised (no mgmt. on staff), and given unbridled access to hotel systems. We also learned that he is not someone who would otherwise have room access, like a maintenance or cleaning employee would - he specifically created a key for OUR room! I believe he had bad intentions… we are traumatized by this incident. A complete failure in hotel security and negligent hiring. After an initial phone call, hotel management has disappeared. Stay away from this hotel at all costs.
Response from Customer Service on Jan 9, 2023
We appreciate the feedback, Joseph.We deeply regret the challenges you had during your time with us. The security and safety of our guests is of the utmost importance so we're disheartened that you had such problems. We hold ourselves to a much higher standard of service so we'll be sure to address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

4/10 Poor

Charissa

Disliked: Amenities, property conditions & facilities

10/10 Excellent

Roberto

Stayed 3 nights in Dec 2022

6/10 Okay

Paris

2/10 Terrible

Luiza

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights and my experience wasn’t pleasant at all. The reception lady was rude and not welcoming from the beginning, the room was dirty and in the morning I revealed cow roach climbing out the bed, it was disgusting. When I went down to the reception, lady did not seem to be surprised and she told she sent someone to the room, but 2 hours later my room still was the same and no one came. If you are looking for a hotel in this area, there are multiple nice options and even cheaper. It’s very disappointing to have such experience for this big brand!
Response from Customer Service on Dec 20, 2022
Thank you for taking the time to submit this feedback, Luiza.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our management team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

4/10 Poor

Neal

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location is excellent, a short walk from Stock Exchange and WTC. Apart from that though it doesnt have a lot more; it feels run down and neglected with closed bar and next to no communal areas. Lifts are in a poor state, especially the controls; ice machines in corridors dont work. Upside, it was clean
Response from Customer Service on Dec 20, 2022
We appreciate the time you’ve taken to share your feedback, Neal.Although we’re delighted to hear that you enjoyed our clean accommodations and ideal location, it’s disappointing to hear that you weren't completely satisfied with our elevator service and condition of our rooms. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that your concerns will be addressed to the appropriate members of our management team moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 Poor

Matthew

Stayed 1 night in Dec 2022
Response from Customer Service on Dec 20, 2022
Thank you for sharing your feedback, Matthew.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Good

Verified traveller

6/10 Okay

Meghan

Travelled with family
Liked: Cleanliness
Great area with lots to do within walking distance. The first room I was given did not have working heat and it was unbearably cold. Thankfully, the staff was great and relocated me super fast. The next room was warmer, but I still couldn’t adjust the temperature. The property is pretty outdated as well. For the price and location, I’d stay here again
Response from Customer Service on Dec 19, 2022
Thank you for taking the time to share your feedback, Meghan.It's great you had a pleasant stay with us. We're happy you enjoyed our ideal location and kind staff. However, we're disappointed your time with us was less than ideal and that you had such challenges with our room temperature controls. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team moving forward.We look forward to hosting you again soon for a more positive experience.

2/10 Terrible

Mario

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
This place needs a major upgrade, the elevators look dirty, the bathrooms are so uncomfortable.
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 14, 2022
We appreciate that you took the time to share your feedback, Mario.We're disappointed that your stay in our hotel didn't exceed your expectations. We also regret that you weren't entirely satisfied with the quality and condition of our furnishings and accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope for the opportunity to host you again soon for a more positive experience.

4/10 Poor

Kimberly

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, I want to say the staff was very helpful and kind, trying to fix the problems that they could control. It was a decent location; close to the subway. The property, however, was pretty awful. There was no thermostat in our room, so we walked in and it was super stuffy and hot. A staff member came up to adjust our temperature manually, but said the only options were full-blast AC or opening the window; we had him crack the window but then got bugs and noise from Wall Street all night. The room was not clean; there were used tissues and trash beside the bed. I chose the 14th floor because they said the wifi would reach to that floor (my other option being the 19th floor), but the wifi didn't work on the 14th anyway. Wouldn't recommend this hotel.
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 9, 2022
Thank you for sharing your review, Kimberly.It's pleasing to hear you enjoyed our friendly and kind staff. We truly value your feedback regarding our temperature control system, soundproofing, cleanliness and internet access. We'll take this into consideration as we move forward to improve for the future.We look forward to hosting you again next time you're in town.

6/10 Okay

Antonia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

Erica

Business traveller
Disliked: Staff & service, property conditions & facilities
No more than 3 stars
Very mediocre hotel. Rooms are large and clean but bedding included only a top sheet and a thin piece of material as a cover - no blanket, comforter, or duvet. You cannot control the temperature of your room and HVAC unit cycles and comes on (very loudly) every 10-15 minutes 24 hrs a day. No Wi-Fi on upper hotel floors, unimpressive lobby. Online pictures are deceiving.
Stayed 1 night in Dec 2022
Response from Customer Service on Dec 8, 2022
We appreciate you taking the time to share your feedback, Erica.While we're glad you enjoyed our spacious and clean rooms, it's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our bedding and temperature control system didn't meet your expectations. We also regret that our lobby area and internet access was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

4/10 Poor

Gerardo, New York

Disliked: Staff & service, amenities, property conditions & facilities
Old property lacking the basics like in-room temperature controls. Wonder why Radisson would brand this place.
Response from Customer Service on Dec 5, 2022
We appreciate your feedback, Gerardo.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service and comfort we are so accustomed to giving, and we will bring this information to our management team. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

6/10 Okay

Shantanu

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was not friendly, they are very rude and not replying to any questions. Location of property is very good.
Response from Customer Service on Nov 29, 2022
Thank you for taking the time to share your feedback, Shantanu.We're happy you enjoyed our prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our front desk staff. We care about the satisfaction of our guests so we'll be sure to address your concerns with our management team moving forward.We look forward to hosting you again soon for a more positive experience.

8/10 Good

peng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

6/10 Okay

Roderick

Stayed 1 night in Nov 2022

4/10 Poor

Amanda

Stayed 2 nights in Nov 2022

8/10 Good

G Ken

Stayed 2 nights in Nov 2022

2/10 Terrible

Val

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I rarely write negative reviews. However, other visitors have to be informed just as I would like to be for future travel decisions. The elevators are dirty and worn out. Card censors are broken and management didn't care to fix them. The room is old and misses necessary features like the safe, working fridge, and decent mattress. But what surprised me is that they don't have normal heaters. They use AC to warm up the air in the room, which is very bad as it blows warm air and it's very unhealthy. You can't adjust it and it's very loud making you constantly wake up at night. The hotel's management should really fix this property before travelers can be allowed to visit. Simple replies to negative remarks by other visitors are unacceptable.
Stayed 6 nights in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible.
This was the worst hotel experience I’ve had. There was no heat in the room and maintenance confirmed that the compressor was broken and they will let the going desk know we needed another room. We waited and didn’t hear from them, so we went to the lobby. They stared at us and only said, “sorry, we can’t do anything.” After pressing the matter, they eventually said they will give us a refund. I am still waiting for the refund and they will not give it me/hotels.com customer service and are repeating the same line to us “we cannot help you.” We are still trying to reach them. I do not recommend this hotel.
Stayed 1 night in Nov 2022
Response from Customer Service on Nov 23, 2022
We appreciate you taking the time to share your feedback.Your experience is not up to the quality and standard we usually provide for our guests. It's unfortunate you had such challenges with our accommodations and that our service failed to exceed your expectations. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward.We do hope you allow us another opportunity to share a more positive experience with you soon.

4/10 Poor

Karen

Travelled with family
Liked: Cleanliness, staff & service
I wanted a coat dry cleaned and took it to the desk well before the 8:30 am deadline but when I went to pick it up that evening after 7 pm I found it had not even been picked up. Since i was checking out the next morning the only way I could have had it done was to pay extra for overnight and I wasn't confident I'd get it back in time even if I did try overnight. The water in the shower took so long to get warm I almost gave up on hot water before it finally got warm. I took a shower at different times and it didn't seem to matter the time. I put the "do not disturb" placard on the door since I didn't need housekeeping but a chair in the room had been moved while we were out so someone came in the room anyway.
Stayed 3 nights in Nov 2022
Response from Customer Service on Nov 21, 2022
We appreciate the feedback, Karen.It's unfortunate your time with us was less than perfect. We're always looking into feedback to continue to grow our establishment. We'll be sure to address your concerns with the appropriate members of our team moving forward to help us to improve for the future.We do hope you allow us the opportunity to share a more positive experience with you soon.

4/10 Poor

Demetrius, Middletown

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The heating system could not be regulated from the room, and an "engineer" had to called, which meant that either you slept with a noisy heating unit or the room was extremely cold. Staff not the friendliest. Elevator card reader broken with exposed wires. Carpet dirty in room. On the plus, pretty cheap for NY, decent location and good size room.
Stayed 1 night in Nov 2022
Response from Customer Service on Nov 21, 2022
Thank you for sharing your feedback, Demetrius.We're glad to hear you enjoyed our prime location and spacious rooms. We truly value your feedback and we'll address your concerns with our soundproofing, temperature control system and front desk staff with the appropriate members of our management team so we may improve for the future. We look forward to hosting you again next time you're in town.

6/10 Okay

Feldman

Business traveller
Disliked: Amenities, property conditions & facilities
Old, gym equipment broken, no hot water first day, loud in hallways
Stayed 2 nights in Nov 2022
Response from Customer Service on Nov 21, 2022
We appreciate you taking the time to share your feedback, Feldman.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our water temperature and the condition of our rooms and amenities didn't meet your expectations. We also regret that our soundproofing was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.

10/10 Excellent

America

Stayed 2 nights in Nov 2022

4/10 Poor

Richard

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Maintenance and renovation needed
On the second of two mornings during my stay it took about 10 minutes for the shower wster to get warm. The bathroom faucet was loose and its rod for the stopper was bent and did not close the stopper. General condition of the hotel was run down and in need of renovation.
Stayed 2 nights in Nov 2022
Response from Customer Service on Nov 21, 2022
We appreciate your feedback, Richard.We're deeply disappointed to hear about your experience with us. We apologize that you did not receive the high level of service we are so accustomed to giving, and we will bring this information to our management team. We strive to provide our guests with warm hospitality and efficient service, which is why this is so upsetting to hear. We'd love another chance to rectify the visit.We'd look forward to a second opportunity so we demonstrate the high-caliber service we're capable of providing.

4/10 Poor

Monique

Stayed 3 nights in Nov 2022

6/10 Okay

Laura

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022
Response from Customer Service on Nov 16, 2022
Thank you for sharing your feedback, Laura!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Nathalie

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Cheia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Customer Service on Nov 15, 2022
Thank you for sharing your feedback, Cheia.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 Terrible

gladimyr

Travelled with partner
Disliked: Staff & service
I didn't like the customer services i received from the front desk. Unprofessional could have been and should have been better and more welcoming.
Stayed 1 night in Nov 2022
Response from Customer Service on Nov 14, 2022
We appreciate the feedback, gladimyr.We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't meet your expectations. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward.We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

8/10 Good

Karene

Stayed 1 night in Nov 2022
Response from Customer Service on Nov 12, 2022
Thanks for the rating, Karene!We're thrilled you enjoyed your time at Radisson Hotel New York Wall Street so much! We look forward to sharing an even better experience with you soon.

2/10 Terrible

Xiao Hui

Disliked: Staff & service, amenities, property conditions & facilities
AC is too loud, hallway lights flickering, WiFi constantly disrupted and unable to connect.
Stayed 1 night in Nov 2022
Response from Customer Service on Nov 7, 2022
We appreciate your feedback, Xiao.We're disheartened that your time with us was less than ideal. We regret that our air conditioning system and WiFi failed to meet your expectations. We will be sure to alert the appropriate members of our team to rectify these issues. We care deeply about our guests and want to provide the best service possible. Thank you for bringing these concerns to our attention.We hope you give us another chance to host you soon so we can share a more positive experience.

10/10 Excellent

Eduardo, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Tuyen

Stayed 1 night in Nov 2022

6/10 Okay

Anthony

Stayed 1 night in Nov 2022

8/10 Good

Jordan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Only had top sheets, which was fine for me, but had to get a blanket for my friend. It was quiet, was able to sleep well. Chair lift was broken, which is terrible for folks that need that amenity. Area was safe to be outside alone.
Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 31, 2022
Jordan, Thank you for the positive review and for choosing the Radisson Hotel New York Wall Street for your NYC travels. We hope to welcome you back again soon.

4/10 Poor

Laurence, Wallingford

Business traveller
Disliked: Amenities, property conditions & facilities
While the location is great, the property is fairly run down. The room was hot, musty & stuffy. It triggered my allergies. Would not recommend.
Stayed 3 nights in Oct 2022
Response from Front Desk Team on Oct 31, 2022
Laurence, Thank you for taking the time to review our Wall Street hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements going forward.

2/10 Terrible

Daniel

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Restaurant bar closed. In-room HVAC was nonoperational. Polyester sheets that were too hot no HVAC control. Wifi is slow, constantly disconnects, and doesn't work on all floors. Checkout was easy though.
Stayed 2 nights in Oct 2022
Response from Front Desk Team on Oct 27, 2022
Daniel, Thank you for taking the time to review our Wall Street hotel and for being our valued guest. We apologize for the inconveniences you experienced. We hope to have the opportunity to welcome you back again soon.

8/10 Good

Kenneth Heggestad

Stayed 1 night in Oct 2022
Response from Front Desk Team on Oct 25, 2022
Kenneth, Thank you for the positive review and for being our valued guest at the Radisson New York Wall Street. We hope to welcome you back again soon.

2/10 Terrible

richard

Business traveller
Disliked: Amenities, property conditions & facilities
The place is in total disrepair. Paint peeling off the wall in my room; WiFi wasn’t working (they claim on upper floors only but it wasn’t working in the gym on 3, and two of the front desk staff I encountered were incredibly defensive and argumentative. I would rather sleep at my desk in WTC4 than here.
Stayed 3 nights in Oct 2022
Response from Front Desk Team on Oct 25, 2022
Richard, Thank you for taking the time to review our Wall Street hotel and for being our valued guest. We greatly appreciate your feedback and have shared it with our management team to ensure we make improvements going forward. We hope to have the opportunity to win back your business in the future.