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4.6
Wonderful
Rating 5 - Excellent. 1278 out of 1700 reviews
5 - Excellent 75%
Rating 4 - Good. 304 out of 1700 reviews
4 - Good 18%
Rating 3 - Okay. 63 out of 1700 reviews
3 - Okay 4%
Rating 2 - Poor. 32 out of 1700 reviews
2 - Poor 2%
Rating 1 - Terrible. 23 out of 1700 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be the friendliest hotel in NYC! The staff members were invariably friendly and helpful and went above and beyond to make their guests feel welcome. Also, the location can’t be beat. I loved my stay at CitizenM Times Square West.
Stayed 5 nights in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations. Everything was clean and the staff were extremely kind and knowledgeable. The rooms are perfect for couples!
Stayed 2 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jun 2021