Ratings based on 2,418 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveller

Posted 24-May-2017
Cons: Bigger rooms. Even with upgrade our room was very small. I also would have like a fridge and coffee maker in the room.
Location: There are many sights to see and shopping within walking distance.
The hotel was nice. It is undergoing renovations but they did not hinder our stay at all.
4 out of 5
for Everyone
by A verified traveller from NYC

The room was nice, but very tiny.

Posted 20-May-2017
The tile work in the bathroom was superb. The hotel staff were very, very helpful in finding a place to eat dinner. The location was near a lot of fun action. My only disappointment was that my room was so tiny. I felt that I was already in Paris with the size of the room.
2 out of 5
by A verified traveller

Don't stay here

Posted 30-Apr-2017
They are currently under construction and you can tell. We were put in a "newly renovated room" and it was missing everything. We had no wash cloths, cups, no ice machine, dirty shower curtain and this biggest thing NO AC! We called down two times to get the AC fixed and the second time the engineer told us it never gets below 68! Well we were on 74 and 68 sounded good to us! There are so many nice hotels in NYC don't bother staying at this one.
2 out of 5
by A verified traveller

Under Construction

Posted 28-Mar-2017
Hotel is undergoing rennovation, so I was woken up by jack hammers every morning. It's NYC, so I expect to hear jack hammers, just not inside the hotel. They've tried to update the rooms, but everything has a problem. The desk was chipped up, the decorative pillows were threadbare, the valance above the TV was broken and askew, the mini fridge cabinet was broken and crooked, etc etc etc. There was a little something wrong with everything. There were weird noises in the night. The heating and cooling in my room made a loud bang when it shut off, which woke me up a few times in the night. Staff was super nice and friendly. I didn't see any rats or bed bugs.
1 out of 5
by A verified traveller from San Francisco Bay Area

Poor quality, smelly furniture

Posted 6-Mar-2017
Pros: The location is great.
The hotel is in a very convenient location and has high ratings on Expedia. What could go wrong with this? The problem is that the interior of the hotel is very outdated. You can see that from the reception area, from the cracked fake leather panels, to the very dirty carpet in the hotel's hallways, and the faded mirrors in elevators. Worse however was the furniture in our hotel room. The couch and armchairs had a persistent smell, and looked really dirty. Every time I wanted to sit I'd cringe and put a towel under me. Even so I got some rashes on my skin, likely caused by the dirty couch or the armchairs. They are supposedly renovating the hotel, and as a result they didn't serve breakfast. No biggie since you're in NYC and there are plenty of good places to eat around. Still, very inconvenient, especially in the middle of the winter when you need to bundle up before you go for breakfast. The room however didn't have a coffee maker or anything else really besides the very expensive snacks and drinks. I've stayed in a lot of places around the world, in rooms ranging from inexpensive to very expensive ones. For the price you pay you can do a lot better. Even inexpensive ones offered better conditions and accommodations than this hotel.
3 out of 5
by A verified traveller from Cincinnati

Good location

Posted 27-Feb-2017
Pros: Location - have family that lives in Brooklyn... short walk to Union Square to catch the L Line.
Cons: Update bathrooms / water pressure, etc.
The hotel is located in a nice location... unfortunately during our stay it was under construction. Nothing on Expedia indicated that at reservation... no bar area, fitness, or restaurant available. Rooms was just okay... it is clean but bathrooms need updated. Probably worth spending extra money and upgrading to an alternate location.
3 out of 5
by A verified traveller from New York

Way too loud, no amenities

Posted 26-Feb-2017
It sounded like I was sleeping directly outside on Madison Avenue, the windows were so thin and I had to get earplugs to get through any of the nights. Also, the gym, bar and restaurant were all closed, and there was no breakfast, just a small coffee machine near the entrance. For the price, I've stayed at many nicer places with more to offer and quiet rooms.
3 out of 5
by R Allen

Major construction & a few rooms=Greed

Posted 20-Feb-2017 on Hotels
The Carlton has been a nice enough place to stay, however, this time, it is being renovated, and the floors above 6 or 7 are being gutted. Sometimes the elevators did not work, the heat in the room would not go abobe 70, the construction noise during the day prevented any resting. The most surprisiong was the day that i took a ride to the loby in the service elevator. I was let out in a hard hat area, that was very disorienting. When i ask a worker for the exit, he pointed to a ladder. Luckily, after some time, i found a door out. The Crunch gym that we were sent to was tired, no steam or sauna (as is advertised) and dirty. One shower stall was full of old, dirty mop equipment and buckets etc. In the past, i have enjoyed my stay, hoerver, if thi is the best they can do, they should coral their greed, and close the remaining little bit of the hotel.
2 out of 5
by Terrence

Posted 16-Feb-2017 on Hotels
Great location. Friendly staff. Hotel under major construction. Noisy to the point of impossible to sleep. 3rd floor room. Somewhat dated
1 out of 5
by Eileen

I was asked not to book it ever again

Posted 15-Feb-2017 on Hotels
The email I received from my boss after booking her for a one-night stay: "This is a very bad hotel. It is under renovation, everything is old and broken in the room, the bed is small and mattress very old, and there is no food, no breakfast or restaurant during renovations. The windows are not sound proof, the noise from the streets is tremendous. It is one of the worst hotels I have been to."