Ratings based on 2,312 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller fromUS

Hotel with decent location, not great staff

Posted 25-Oct-2016
Was woken by the maid knocking at 8:30 am and the only thing that prevented her from barging into our room was the extra lock.
4out of 5
by A verified traveller fromUK

Good Location

Posted 21-Oct-2016
Pros: Most of the staff i.e. the bar and restaurant staff, the concierge and the cleaning staff were helpful, friendly and efficient.
Cons: On the second day of our 4 night stay, the bar restaurant and kitchen closed for refurbishment! We had no notice of this at all from anyone.
Location: The location is good. Walking distance to shops, theatres and the Empire State Building.
This hotel is in a good location for sightseeing, we walked to Time Square and to fifth avenue for shopping. We had an Empire Suite which was spacious and had a fantastic view of the Empire State Building. The room was kept very clean, the beds were comfortable and as we were on the 10th floor it was not too noisy for New York. I found a couple of the front desk staff very unhelpful and quite rude.
5out of 5
by A verified traveller

Posted 11-Oct-2016
Great location, spacious room for NYC and helpful staff! Highly recommend!
1out of 5
by A verified traveller

Old, decrepit hotel. Would not go back. Dirty

Posted 7-Oct-2016
Pros: Location is the only thing that this hotel has going for it.
Cons: Old, decrepit hotel. Dirty. Staff not helpful. This is a very old style hotel with tiny awful rooms
3out of 5
by A verified traveller

Posted 24-Sep-2016
Room was a dump. There are bigger showers on boats. Room is tiny. Poor value for the price.
4out of 5
by A verified traveller fromBeijing

Convenient location

Posted 14-Sep-2016
Convenient located closed to Washington square and union square. Good for visit to NYU. Restaurant basic, rooms are big and comfortable. A historic building. Services are fine.
3out of 5
by A verified traveller fromh

nice hotel friendly staff

Posted 6-Sep-2016
Decor was tired chipped paintwork broken skirting damaged wall worn headboard Bed was an absolute joy very comfortable Only one coffee machine (not in room) for whole hotel
4out of 5
by A verified traveller frompalm springs california

Stylish hotel in an excellent location.

Posted 1-Sep-2016
Very nice hotel with excellent and friendly staff. The rooms and public space although beautifully designed are showing some wear and tear. The staff was very helpful and nice.
2out of 5
by A verified traveller

Don't opt for the Breakfast Included room rate!

Posted 28-Aug-2016
Pros: Location.
Cons: Better customer service. Add drapes to room windows. Be up front about what "breakfast included" really means for $30 upcharge.
I was surprised that my experience differed so much from other reviewers. Door to the room did not shut tightly so every time the elevator chimed it disturbed my sleep. There was no drapes to cover the windows and the light blocking shades allowed some light to spill into the room so impossible to get it really dark. No ironing board in the closet - just an iron. Apparently I have to ring down for the board (who has time for that in the morning?). The bathroom door only opened half way because then it hit the edge of the towel bowl. Final straw was breakfast. Turns out my $30 more expensive "breakfast included" room rate offered either a sub-par continental buffet or $10 off the breakfast a la carte menu. Hotel front desk was less than sympathetic when I expressed disappointment that I was charged $30 for a $10 credit. I won't be coming back here again.
2out of 5
by A verified traveller fromKøbenhavn

Dårligt familie værelse og uacceptabel morgenmad

Posted 9-Aug-2016
Et familie værelse til en familie på fire kan absolut ikke anbefales. Værelserne er ganske enkelt for små og i øvrigt nedslidte og dårligt placeret på hotellet (op af elevatorerne eller i den fjerneste og mørkeste del af hotellet). Værelset var booket inklusiv morgenmaden og var dermed en del af prisen, men det skal man undlade, idet morgenmaden har et uacceptabelt lavt niveau. Så spis i stedet morgenmad ude i byen. Fandt halvspist ulækker gammel pizza i køleskabet på værelset.
Comment from Hotel Management
10-Aug-2016 by M Sooklal, Hotel Management
Dear Nils, apologies for the pizza in the fridge. We do offer a larger suite which would accommodate a family of four better. Thanks for your review.