Ratings based on 2,265 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromHartford

Quality hotel in Manhattan on Madison Ave.

Posted 18-Jul-2016
The room was smaller than I expected. However, it was modern with a nice flat screen. The staff provided excellent customer service and was also helpful when I needed directions.
2out of 5
by A verified traveller fromny

I've been staying here for over 10-15 years.

Posted 16-Jul-2016
The hotel has not changed in all this time. Wires with no smoke alarm hanging from ceiling. Wall paper peeling off walls, wood work in room and halls banged up, carpet stained. Staff is casual. Bellmen not dressed in uniform. Front door men having conversations with friends, taking time out for a moment to open the door for you. Used to be classy. Bills it self as a boutique hotel. I've stayed in chains & boutiques in NY for 26 years. This hotel is on the down side of the hill. Needs a physical make over with new management DESPARATELY
Comment from Hotel Management
20-Jul-2016 by M Sooklal, Hotel Management
Dear Chris, thanks for your review. I will share your comments with our doorman team as this is something that is very disappointing to read. The hotel will undergo a full renovation later this year which will address the conditional issues your mentioned. Hopefully we will welcome you back once completed.
4out of 5
by A verified traveller

Posted 16-Jul-2016
Hotel staff very nice and accommodating. For the price in NYC it was defintely worth it. Rooms clean and up to date and good size room
4out of 5
by A verified traveller fromnew york

Bon séjour

Posted 10-Jun-2016
Nous avons passé un bon moment, la chambre était agréable et jolie. Seul bémol les fenêtres sont mal insonorisées! La dernière nuit le réveil était brutal avec une alarme incendie et des hauts parleurs à fond on a faillit faire une crise cardiaque ! Le personnel n'est pas super sympathique mais ça va ! Le breakfast compris aurait été cool pour une chambre a 200€ la nuit ....
4out of 5
by A verified traveller

Hotel agréable, situation idéale

Posted 19-May-2016
Pros: la localisation
Nous avons séjournées dans cet hôtel 5 nuits. L'emplacement est ideal , proche de tout. La chambre est grande pour Manhattan, propre et confortable. La literie est excellente Nous étions au 8eme étage, donc loin des bruits de la rue. Le personnel est sympatique, attentif et efficace. Il y a beaucoup de cafés et restaurant autour pour le petit-déjeuner. Le WIFI fonctionne parfaitement dans tout l'hôtel. Bref, séjour impeccable.
4out of 5
by A verified traveller

Nice hotel.

Posted 12-May-2016
Pros: Comfortable
Room was on the 4th floor and, unfortunately, we could hear people talking on the street below and traffic quite clearly. The bed was extremely firm.
4out of 5
by A verified traveller fromNorwalk CT

Posted 10-May-2016
Excellent location for the Miami Convention Center as you can walk there. Lovely hotel, pool and beachside service. Very nice staff. Only improvement would be to have check in earlier 2:20-3pm instead of 4pm.
5out of 5
by Meredith

This traveller left a rating score only Posted 1-May-2016 on Hotels
4out of 5
by soojin

This traveller left a rating score only Posted 26-Apr-2016 on Hotels
4out of 5
by A verified traveller

Business Trip

Posted 22-Apr-2016 on Hotels
Got to the hotel after 11pm, and had to wait to check in due to a line. Front desk apologized and upgraded me to a suite which was much appreciated. The lobby is beautiful and well kept. My only complaint is that the room needed some tlc. A coat of paint on the closet doors would do a world of good as well as updating the furniture. Otherwise, it was clean and comfortable.