Ratings based on 1,875 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel in great location!

Posted 31-Aug-2015
Lovely room and view of Empire State, clean and comfortable, would definitely stay again!
2 out of 5
by A verified traveller from C... brescia italia

Buona posizione centrale

Posted 30-Aug-2015
Posizione centrale Camera piccolissima e Molto rumorosa Ho chiesto di poterla cambiare ma la seconda era peggio della prima camera... Arredi proprio vecchi !
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego, CA

Great stay!

Posted 27-Aug-2015
Pros: Don't laugh, but the air conditioning was fabulous!!
Cons: Possibly, change the shower curtain to a sliding shower door.
Location: The location is very centralized. We ate at "Marta", "ilili" and "Les Halles"...they were all very good. Also, very close to Empire State Bldg.
I was very comfortable and felt very welcomed. The staff is very nice and we liked the great location.
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Superb, safe location

Posted 27-Aug-2015
Mother and daughter shopping and site seeing trip. This hotel is in a safe, clean area. Easy walking to shops, restaurants and attractions. We walked everywhere, felt safe, even at night. Hotel was welcoming and friendly. The staff couldn't do enough for us. All areas of the hotel were spotless. Our room was bigger than I'd expected, a standard double. Quiet at night, I never once heard any noise. We were on the 6th floor. Never did I have to queue for coffee or the desk and the hotel was full. I would most definitely stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to Rockerfeller Centre

Posted 27-Aug-2015
Staff couldn't be more helpful, very kind. The hotel room was lovely with everything you might need including nice bathrobes. The hotel was in a very nice neighbourhood close to 5 th Avenue. Easy access to Rockerfeller Centre, shops and other attractions. My first visit to New York couldn't have started in a nicer venue, I felt safe travelling on my own and the concierge was very helpful with directions. Overall an excellent hotel.
5 out of 5
Recommended
for Couples
by A verified traveller from Alberta, Canada

Excellent Hotel Experience

Posted 26-Aug-2015
Pros: The staff was amazing, the room was always clean without feeling invasive and the bar was delicious.
Cons: The rooms were on the small side, but hey, its New York!
Everybody from the door staff to the bartenders made this stay magical. Everyone was extremely friendly, talking to us about baseball, how to best hail cabs and must see sites. The room was a tad small, but you don't go to New York to stay in your room, thus it was perfect for our needs. The bar downstairs in delcious-- although it is a tad overpriced. We loved the hotel so much that our last night in the city we decided to retire early to enjoy some wine in our bathrobes in bed. Perfect for a traveling couple! Thanks to everyone at Carlton for making our first experience at Carlton so memorable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in convenient location.

Posted 26-Aug-2015
Very nice staff and very acceptable accommodations.
5 out of 5
Recommended
for Everyone
by A verified traveller

great for family, work

Posted 26-Aug-2015
awesome hotel! muito gostoso, toda equipe é otima!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location with the perfect room

Posted 25-Aug-2015
The hotel itself is very clean. The rooms are small but perfect for two people. The cleaning staff were a bit loud in the morning slamming doors and the windows do not hold out the sound very well but we were so tired from walking everywhere that it wasn't very bothersome. The location is great for waking to shops, Empire State Building and Eataly. Cabs and ubers are lol over there too. The restaurant/bar in the hotel is always dead so I wouldn't plan a night of hanging out there, but I would definitely stay in this hotel again!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location. Comfortable hotel and staff.

Posted 25-Aug-2015
Pros: The old world style.
Cons: If you have a stroller or wheel chair- there is a very convoluted way to have to get to the hotel rooms, 2 elevators and you have to walk through bar.
We stayed in the corner suite with empire state view. The room was spacious at 625 sq ft and had room for a crib. The crib was maybe 40 years old : ) but it served its purpose. Loved the Molton Brown toiletries. It was difficult to enter the hotel and get to the room with a stroller. You must take 2 elevators and walk thru the bar area to get to the rooms. Additionally, all but one of the elevators had a broken slot where you enter your room key to make the elevator work - so no real security there - anyone can go up to the rooms and the halls are very dark. The hotel itself was very charming with history and art deco style. Staff was accomodating and friendly I thought. I'd say overall about 4 of 5 stars.