Ratings based on 2,242 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Hotel agréable, situation idéale

Posted 19-May-2016
Pros: la localisation
Nous avons séjournées dans cet hôtel 5 nuits. L'emplacement est ideal , proche de tout. La chambre est grande pour Manhattan, propre et confortable. La literie est excellente Nous étions au 8eme étage, donc loin des bruits de la rue. Le personnel est sympatique, attentif et efficace. Il y a beaucoup de cafés et restaurant autour pour le petit-déjeuner. Le WIFI fonctionne parfaitement dans tout l'hôtel. Bref, séjour impeccable.
4 out of 5
by A verified traveller

Nice hotel.

Posted 12-May-2016
Pros: Comfortable
Room was on the 4th floor and, unfortunately, we could hear people talking on the street below and traffic quite clearly. The bed was extremely firm.
4 out of 5
by A verified traveller from Norwalk CT

Posted 10-May-2016
Excellent location for the Miami Convention Center as you can walk there. Lovely hotel, pool and beachside service. Very nice staff. Only improvement would be to have check in earlier 2:20-3pm instead of 4pm.
4 out of 5
by A verified traveller from leicester uk

Great location and super family room

Posted 6-Apr-2016
Pros: Room, location, room tidy service, free coffee machine.
Cons: Bar staff and ambience
Location: roccos steakhouse next block amazing. Napolis 2 blocks N great for pizza. Essen amazing for breakfast/lunch. Plenty of good curries on Lexington ave.
Very plush hotel in an excellent location on Madison Avenue. The room (exec double) was generously proportioned for NYC, certainly comfortable for a family of 4. The room service was fast and efficient, and the room tidy service was fantastic. Came home every day to a room like new! Well done to the maids. Extras as always in NY were expensive (breakfast, drinks etc) although there were good touches like free coffee machine and boarding pass printing service in the business lounge and prompt delivery of ice to the room. Spent a fair bit of time in the bar each day while the kids were asleep, and found the bar staff inexplicably poor. With one of two exceptions, seemed wrapped up in their own conversations with colleagues rather than serving. My advice would be enjoy the excellent room, but eat and drink at one of the myriad excellent bars, steakhouses or breakfast/lunch stops in easy walking distance.
4 out of 5
by A verified traveller from Texas

NY Experience

Posted 6-Apr-2016
Pros: Very convenient and overall a very nice hotel.
Cons: The door jam in our room's bathroom was worn extremely bad. It was very hard to shut the door in order to keep the door from swing open while in it.
Location: Brooklyn Bridge, 911 Memorial Museum, Eatily, art galleries, museums, lots of places to eat.
Visiting NY and Brooklyn is always a thrilling experience. We walk or take subway while basing our stay out of the Carlton Hotel. It is convenient and we typically extend are area from Central Park down to the shoreline opposite of Jersey, cross the Brooklyn Bridge into Gumbo and always visit the 911 Memorial Museum area.
5 out of 5
by A verified traveller


Posted 28-Mar-2016
From the moment you walk in the door you know you've walked into something special. The warmth of the hotel and its staff over take you as you feel like you step back in time with the lovely renovated elegance. Our room was lovely and afforded a beautiful view of the Empire State Building. The concierge and staff couldn't have been more helpful with all of our needs.
2 out of 5
by A verified traveller from Toronto

Not a good experience.

Posted 18-Mar-2016
Room access cards didn't work twice. They finally had to change the lock tumbler and give me an actual key to access room. Lamps missing lightbulbs. Bathroom was dirty with cleaning liquid a over the toilet seat. Pedestal sinker with no counter area so had to keep toe tried in the bedroom on the desk. Access card to use elevator worked sporadically. Not a good experience overall.
4 out of 5
by A verified traveller


Posted 9-Mar-2016
Pros: 清潔感とロケーション
4 out of 5
by A verified traveller

Otima Localização! Equipe atenciosa.

Posted 1-Mar-2016
Pros: Limpeza, conforto e privacidade
Cons: Cortinas bem velhas e as roupas de cama ficam muito tempo no corredor do andar.
Location: Boa, bons restaurantes e de fácil acesso.
Experiência boa. Lugar com bons restaurantes e lanchonetes e um bom serviço de taxi e de concierge. Tivemos um boa impressão do hall do hotel, do atendimento da equipe. So observamos que as cortinas estão velhas e puídas e carecem troca. Ao limparem os quartos, as roupas ficam muito tempo nos corredores dos andares a qualquer hora do dia e da noite, o que provoca uma impressão largada.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 24-Feb-2016 on Hotels