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Reviews of Broadway Hotel&hostel-private and Shared Bath

2 out of 5

Reviews

6.8
Rating 10 - Excellent. 178 out of 997 reviews" "
Rating 8 - Good. 356 out of 997 reviews" "
Rating 6 - Okay. 236 out of 997 reviews" "
Rating 4 - Poor. 107 out of 997 reviews" "
Rating 2 - Terrible. 120 out of 997 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 12 nights in Feb 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 5 nights in Apr 2020
Response from broadway hotel on Aug 28, 2020
thanks.

2/10 Terrible

Verified traveller

Stayed 3 nights in Apr 2020

2/10 Terrible

Gregory

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
There's rats in their trash alley. You can hear them rummaging through the trash. It's common in NY though but they should get better traps and an exterminator.
Stayed 1 night in Mar 2020

6/10 Okay

Madeline

Travelled with group
Liked: Staff & service
Stayed 4 nights in Mar 2020

10/10 Excellent

Fernanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to experience new york with love
It was really good.
Stayed 3 nights in Mar 2020

2/10 Terrible

Naquisha

Disliked: Staff & service
Horrible
Front desk was extremely unprofessional. Attitudes from greeting, to leaving.
Stayed 1 night in Mar 2020

10/10 Excellent

Emma, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price. Room clean and cosy and perfect for what we needed. Bathrooms were also good
Stayed 1 night in Feb 2020

10/10 Excellent

Glenda .C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay here again just have to find somewhere to park on the street other than that it’s a smooth stay
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nah!
Did not honor reservation. In no way compromised or accommodating.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the service from the hotel they were great
Stayed 4 nights in Jan 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Louis, Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. I was able to see the city in a weekend this place is cheap, clean and amazing. The location for that price is really nice is near a train station and the area is nice so i feel safe. I hope they keep the prices lol.
Stayed 2 nights in Jan 2020
Response from CL on Jan 21, 2020
Thank you for booking with Broadway Hotel and Hostel. We appreciate your feedback on your stay and hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very nice Location in great Price is great Rooms we stayed just needs a little updating and sound proofing We could hear everything from the hallway in our room clearly so I’m sure the hallway could hear from our room Other than that staff were superb Location 2 streets away from subway Bars, diners, atms, grocery store, Starbucks right around hotel Will definitely use again
Stayed 4 nights in Dec 2019
Response from CL on Jan 5, 2020
Thank you for booking with Broadway Hotel and Hostel! We are happy to hear of your stay and will work on your concerns.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Front Desk on Jan 3, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was filty. Satined rugs in room and hallways We used aan infrared light to reveal urine stains throughout. Because the room and halls are so underline this was not observable when I first booked the room and inspected it before my daughter arrived. The room int he photo is entirely different from the dark, underlighted room i was assigned.
Stayed 5 nights in Dec 2019
Response from Front Desk on Jan 3, 2020
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Liked: Staff & service
The room was spacious, with two queen beds, and accurately represented in the photo. While we have no complaints with the room itself, when we returned one evening, there was what appeared to be a cockroach crawling on the wall. The atmosphere on the floor we were (third) was also quite strange, with an unpleasant smell in the corridor.
Stayed 2 nights in Dec 2019
Response from CL on Dec 27, 2019
Thank you for booking with Broadway Hotel and Hostel We will keep your concerns in mind.

8/10 Good

Mayra, Bogotá, Colombia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is Located at a perfect place, the Price was Good, I’ll recomended
Stayed 7 nights in Dec 2019
Response from CL on Dec 24, 2019
Thank you for booking with Broadway Hotel and Hostel!

8/10 Good

Chaim

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good value for the price
The hotel is at upper West near Central Park and arriving to the city center is very easy since a subway station is 200 meters from the hotel. The hotel crew was very kind. The hotel is very clean and organized. The problem for me was the small size of the room and the minimal clothes which left very little space in the room, specially when this is a common room. But at last - the hotel has good value to the price with great location.
Stayed 9 nights in Dec 2019
Response from Front Desk on Dec 18, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall decent. The room was in good condition, and clean and put together. I would keep in mind this is a hostel-it has shared bathrooms, and not many frills. My room had two beds, a sink, a wardrobe with shelves for towels and a rack for clothes, and I think a desk. The separate wardrobe with towels right there was nice, and the sink right in the room too. If other rooms have this sink I don’t know. Overall a nice stay. I would let housekeeping know that the bathroom didn’t have a bath mat on the floor.
Stayed 1 night in Dec 2019
Response from CL on Dec 17, 2019
Thank you for booking with Broadway Hotel and Hostel! We will keep your concerns in mind.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a scam hotel and I will never recommend someone to go there very horrible.
Stayed 2 nights in Dec 2019
Response from CL on Dec 16, 2019
We apologize for your inconveniences and will keep your concerns! Thank you for booking with Broadway Hotel and Hostel.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Central location, clean place, 6 minutes from a subway station, and 15 minutes from Central park. It was very noisy at night. The windows face Broadway and there is no good window panel but rather thin AC plastic cover. Bring ear plugs to sleep at night.
Stayed 2 nights in Dec 2019
Response from CL on Dec 10, 2019
We apologize for your inconveniences and will keep your concerns in mind. Thank you for concerns in mind Thank you for booking with Broadway Hotel and Hostel.

8/10 Good

Dorothy Johnson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was good as usual. When I first arrived the doorman greeted me and was pleasant. The front check-in staff was friendly and offered me certain free services and offered to show me to my room, however I told her that I had been there before. My stay was brief, (one night). The atmosphere of the hotel was comfortable. The elevator and the heat was working, that was nice. Check out was just as easy as check in. Overall easy assess to subway at 103rd street on the #1.
Stayed 1 night in Dec 2019
Response from Chelsea on Dec 6, 2019
We are glad you have returned and enjoyed your stay once more. Thank you for booking with Broadway Hotel and Hostel.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets and pillow cases were full of stains and the blankets were covered with hair! Bad customer service at the front desk as well. Avoid staying here if you have any other options.
Stayed 3 nights in Nov 2019
Response from Chelsea on Dec 3, 2019
We apologize for all inconveniences, and will keep your concerns in mind. Thank you for booking with Broadway Hotel and Hostel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient place and convenient understanding the customer well
Stayed 1 night in Nov 2019
Response from Chelsea on Nov 19, 2019
Thank you for booking at Broadway Hotel and Hostel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Unique location with close mta friendly and helpful staff. Consistent quality for a great price. Always fascinating roommates for this single traveler.
Stayed 2 nights in Nov 2019
Response from Front desk on Nov 14, 2019
Hello, thank you for your feedback, we're glad to hear that you enjoyed your stay with us. Hope to see you again.

8/10 Good

Ivana, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there is a sink in each room. I didn't like that there is nothing but a ned in tje room. Maybe a chair and table would work. I've benn in other hostels that have tv
Stayed 1 night in Nov 2019
Response from Front Desk on Nov 12, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

unhappy, southern California

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The Wifi did NOT work, Wifi access should be a major service by all hotels. The TV only had a few Spanish language channels and two obscure English language channels -- what happened to the other channels? the bed mattress was old and a bit lumpy. No cups or bottled water were provided, I had to go downstairs in the ancient slow elevator to get plastic cups -- why aren't they just provided in the room so we can at least drink tap water?
Stayed 1 night in Nov 2019
Response from Front Desk on Nov 12, 2019
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from Front Desk on Nov 12, 2019
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No water glasses in room. No extra blankets. Bed had just one very light cotton blanket. Nowhere to hang anything like a hook or a hanger
Stayed 1 night in Nov 2019
Response from Front Desk on Nov 5, 2019
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

C&W, Vermont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very pleasing stay. But take note, if you have a newer apple device like iPad or MacBook you will not be able to log onto their WiFi network, so if you have anything you need to accomplish on one of these devices, you may get very frustrated. Besides that, it was great! Simple amenities, clean room, clean shared bathroom, very helpful and pleasant staff. They put cinnamon in the coffee but there’s a cafe on the corner of broadway and 101st
Stayed 2 nights in Oct 2019
Response from Front Desk on Nov 5, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly, dormitory was clean and quiet. Dont need much else!
Stayed 1 night in Oct 2019
Response from Front Desk on Nov 5, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Wilda

Travelled with group
Liked: Staff & service
Stayed 2 nights in Oct 2019
Response from Front Desk on Nov 5, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ian

Stayed 4 nights in Oct 2019

2/10 Terrible

Jack

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms felt like we went back to the 80s, beds were so bad we woke up every 20 minutes, like sleeping on the rocks. Room had no bathroom in it, just 2 small beds and 1 tv that had like 5 channels. I would not recommend.
Stayed 1 night in Oct 2019
Response from Front Desk on Nov 5, 2019
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Oct 2019
Response from Front Desk on Nov 5, 2019
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Simon

Stayed 5 nights in Oct 2019
Response from C on Jan 31, 2020
Thank you for booking with Broadway Hotel and Hostel.

4/10 Poor

Kacie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Service Decent, Room Bad
I stayed in the double bed hostel room, absolutely terrible, paint was chipping off the ceiling fan was loose and shaking, room was barely big enough to fit the bunk bed so no room to move and outlets were over by the window so hard to access from the beds. Paper thin walls you could hear everything including people in the shower. Elevator was barely big enough for one person and was mostly inaccessible because it was being used for maintenance freight. Beds were uncomfortable and they give you a sheet and a very thin blanket. Also no way to secure your locker in the room. Service wise there was always someone there to open the door and help with your bags, one or two receptionists were very kind but the others were rude. Would not stay here again. Ever.
Stayed 1 night in Oct 2019
Response from Front Desk on Nov 5, 2019
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Rooms are very small which is fine for the price just keep in mind. Staff were very sweet and helpful. My only suggestion is please put paper towels in the washrooms - raise the nightly price by a few dollars to cover the cost.
Stayed 3 nights in Sep 2019
Response from Front Desk on Oct 2, 2019
Greetings, Our apologies for any inconveniences, you had! We are trying to do our best. Best wishes, Broadway Hotel

8/10 Good

Deeznutz, Nuttyville

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Enjoyed the staff, enjoyed the snacks available at the libby desk. Enjoyed the lounge area and lobby areas as well as location.
Stayed 3 nights in Sep 2019
Response from Front Desk on Oct 2, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good as a stop-off place to sleep while exploring New York. The room itself was quite dark al the time, as the view was not a brick wall across a narrow alley (!), so not a room to mooch in for long periods of time. But the bed was comfy, and the shared bathrooms kept really clean, with fresh towels daily. Wifi was occasionally blipy. Recommended as a starting point for New York trips!
Stayed 5 nights in Sep 2019
Response from Front Desk on Oct 2, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Khawaja nadeem

Liked: Staff & service, room comfort
Money valued
It was hectic but overall comfortable. Keep it up. Improve the breakfast items.
Stayed 3 nights in Sep 2019
Response from Front Desk on Oct 2, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
i liked that everything is near walking distance very clean friendly didnt like that only the deadbolt licked the door knob doesnt sk kinda dont feel too secure
Stayed 4 nights in Sep 2019
Response from front desk on Sep 27, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Juan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from front desk on Sep 27, 2019
Greetings, Our apologies for any inconveniences, you had! We are trying to do our best. Best wishes, Broadway Hotel

8/10 Good

Sem, canada

Liked: Cleanliness, staff & service, amenities
Good place to stay for several nights. Has a kitchen.
Stayed 3 nights in Sep 2019
Response from front desk on Sep 27, 2019
Thanks for staying with us. We appreciate your feedback!