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Reviews of Best Western JFK Airport Hotel

2.5 out of 5
Best Western JFK Airport Hotel
14425 153rd Ln, Jamaica, NY

Reviews

7.4

Good

Rating 10 - Excellent. 259 out of 1000 reviews" "
Rating 8 - Good. 380 out of 1000 reviews" "
Rating 6 - Okay. 205 out of 1000 reviews" "
Rating 4 - Poor. 82 out of 1000 reviews" "
Rating 2 - Terrible. 74 out of 1000 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Norman

Stayed 1 night in Jun 2021

2/10 Terrible

Justin

Travelled with partner
Disliked: Cleanliness, amenities
Not only was the water from the shower head going in ever direction because it was so gross from lack of cleaning, but there were 2 cockroaches found in the bathroom. The beds were comfortable, but since the bathroom was not clean I would have to question the cleanliness of the beds. I'm just glad this was a one night layover or I would have sought another place to sleep! I can't say too much for the staff as we only spoke with the front desk girl who was nice enough. Seriously, I'm not sure why this hotel has not be condemned. I have never stayed anywhere where there were bugs! Lesson learned, don't stay, even for one night, at another Best Western!
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was in shape. The room was cleaing over all it look
Stayed 1 night in Jul 2021

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Keyla

Liked: Staff & service, amenities
Stayed 1 night in Jul 2021

8/10 Good

Guy Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Liked proximity to JFK airport. Would have liked two chairs instead of only one in room. Did not receive wake-up call as requested for 3:45 a.m.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills...just a place to sleep
It's a room. Nothing more. Nothing less. Definitely not worth what I paid for. If it's a bed, a bathroom, a desk and a tv you want...then this is your place. Not a lot of food options to choose from either. Like I said, it's a room.
Stayed 1 night in Jul 2021

4/10 Poor

Ayobami

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Disliked: Amenities
I reserved a room with jacuzzi tub but was informed it was not available upon check-in.
Stayed 1 night in Jul 2021

6/10 Okay

Scott

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Marypaz

Stayed 1 night in Jul 2021

10/10 Excellent

Victoria

Stayed 1 night in Jul 2021

4/10 Poor

John H

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Christine

Disliked: Staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
sketchy hood
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
it is unsafe i went out for breakfast and was folloed by an individual . I needed to run to escape from him. He wanted my purse.
Stayed 1 night in Jul 2021

10/10 Excellent

Carl J

Stayed 1 night in Jul 2021

10/10 Excellent

Carl J

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The area around the hotel is awful — literally right next to public sanitation facility! I didn’t feel comfortable leaving hotel to get food or anything. Inside is nicely decorated, the room was as shown online, the bed and sheets were comfy. The pillows were way to big. The shower was sparkling clean. It’s a fine stop if you just need to wait for your next flight but not a place to stay for vaca Tt ion in my opinion
Stayed 1 night in Jul 2021

4/10 Poor

Daniel

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 17, 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 17, 2021
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Clean rooms and updated forniture
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 17, 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to JFK
Good location next to airport . So we wouldn’t have to get up as early if we drove ourselves. Service was good.
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 15, 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and kind
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 15, 2021
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Room was clean. Hotel small. No parking unless pay. Service desk not friendly
Stayed 1 night in Jul 2021
Response from Alan on Jul 15, 2021
Hi: We apologize for any inconvenience you may have encountered. We hope that you allow us the opportunity to serve you again to show you what the hotel truly has to offer. Thank you and have a great day

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021

8/10 Good

Jayashree

Stayed 1 night in Jul 2021
Response from Alan on Jul 15, 2021
Thank you for the review

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 14, 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

2/10 Terrible

Vishal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 13, 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location near the JFK Airport, confortable bed and the hotel was very clean. The only bad thing was the water preassure on the shower.
Stayed 1 night in Jul 2021
Response from Savi Singh on Jul 9, 2021
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
A foul smell in the corridor and room
Stayed 1 night in Jul 2021
Response from Savi Singh on Jul 9, 2021
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to JFK airport
What a great hotel. Definitely no frills but very clean, comfortable and friendly!! Very close to the airport and convenient hotel shuttle service.
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 6, 2021
Good Evening Thank you for stay with us. we will try to make your stay next time more better.

10/10 Excellent

Laura

Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 4, 2021
Good Morning Thank you for staying with us. we are happy you enjoy your stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from BWJFK Team on Jul 14, 2021
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom door handle was dirty and dusty. Even bathroom door was sticky with fingerprints.. in corona times! Full breakfast cancelled even though in the price. Replacement breakfast bag was worthless, coffee in ‘lobby’ disgusting, coffee in room tasteless. Return shuttle 1xhour. Very good bed!
Stayed 1 night in Jul 2021
Response from BWJFK Team on Jul 3, 2021
Good Morning Thank You for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2021
Response from BWJFK Team on Jul 13, 2021
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
No wash clothes in the room and was giving only one set for 2 people and the cable went out in the room in the middle of the night no one never came to fix it and they didn't change the room so i didn't have no tv the whole time so i left in the morning the Manager said she was taking off the parking and she never did as well i will like a refund please and thank you
Stayed 1 night in Jun 2021
Response from BWJFK Team on Jul 4, 2021
Good Morning Thank you for staying with us. we are happy you enjoy your stay.

10/10 Excellent

Jose

Stayed 1 night in Jun 2021
Response from BW JFK Team on Jun 29, 2021
Thank you for staying at Best Western!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Savi Singh on Jul 9, 2021
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I found out after I got settled in, And almost ran over by a woman in a walker, Who did not even say excuse me and kept going that a part of the hotel was being used as a shelter. I had to pay for my own cab service at the airport when I was told that the shuttle runs 24 hours every hour on the half hour. Not very transparent and I felt unsafe
Stayed 1 night in Jun 2021
Response from BWJFK Team on Jun 27, 2021
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Fairly clean, air worked well, smells stale, no services, breakfast in a bag, overpriced room, expensive extra parking fee which was undisclosed until you get there. Parking spaces were tiny for SUV
Stayed 1 night in Jun 2021
Response from Savi Singh on Jun 24, 2021
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They canceled my reservation without telling me. When I went there they were telling me my reservation canceled and they are booked out.
Stayed 1 night in Jun 2021
Response from Savi Singh on Jun 24, 2021
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
i didnt like how i asked about parking my vehicle and was charged an extra 25 dollars for one night.
Stayed 1 night in Jun 2021
Response from BWJFK Team on Jun 22, 2021
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from BWJFK Team on Jul 4, 2021
Good Morning Thank you for staying with us. we are happy you enjoy your stay.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from BWJFK Team on Jul 4, 2021
Good Morning Thank you for staying with us. we are happy you enjoy your stay.