We have stayed at Arlo in Soho many times and have generally really enjoyed our stays. However, the first night we went to the bar at the restaurant, Lindens, and were relaxing and having an appetizer. The drinks and the food were fine, but there were two women seated less than ten feet away who made the experience unbearable. They were talking loudly, which was okay, but then they would suddenly erupt with screaming laughter or shouting and it was literally jarring. This happened many, many times throughout the entire time we were there. This was early in the evening and the bar wasn't even crowded. We complained to one manager who immediately spoke to one of the women and asked her to tone it down. However, they continued to be as loud as before. After continuing to suffer, I found a manager, Matt, and spoke to him. I explained the situation and said that we were trying to relax and enjoy ourselves and these two women were making it impossible. He responded that they were "trying to enjoy themselves as well." I couldn't believe his response. If you look at the menu of Lindens, it appears they are trying to be more high-end and with that one would expect a better ambiance. For him to basically insult me after making a reasonable complaint was really unacceptable. We then spoke with a director, Anthony, who was more conciliatory and apologized, but nothing changed. We didn't go again to the restaurant or bar for the duration of our stay, and it really left a bad impression.