Club Wyndham La Belle Maison

The stay was excellent but the check-in person Ashley F was not very friendly. The other employees we came in contact with very informative and courteous. Kat, Delores, T’mara and Cortez are an asset to your organization. We will be back.

Everything was perfect and nothing needed to be change at all. No concerns!

This is my third stay at the property, two of which were for Mardi Gras. The staff is wonderful. However, when I spoke to the manager I had about a concern instead of listening she made several excuses. I don't like the inconsistency with security checking for wristbands. I was returning to my room with a friend. I had my room key in hand, showed my wristband and greeted the security guard because I had just had a conversation with him the prior night. Here's what's upsetting and embarrassing. He asked my guest for a wristband and then said you can't go in because he didn't have one. I'm sorry I paid almost $1700 for a 3 night stay and I can bring whoever I please in my room. When I complained to the manager about it she said well we do that because of Mardi Gras, if we didn't our bathrooms would be destroyed. I said I understood however if the guest is accompanied with a guest of the hotel they shouldn't be harassed. She then said well some people let people in to use the lobby bathrooms. I said well if we're going to my room and not using property amenities why is it an issue. Then she said it's for your safety to make sure your room isn't above occupancy. I brag about the Wyndham La Belle Maison but after speaking with the manager I think I will find a new property for my New Orleans trips.