Thank you so kindly for your review and comment- we do appreciate you taking time to review us. Take care, and have a wonderful week.

Paula- i am thrilled to know you adored your room. It was so nice to have met you and visited our City. Take care and safe travels.

Thank you David- we do strive to make our guests feel welcome and comfortable. Most respectful and responsible hotel provides Security. Not only for the safety of our guests, but also our staff. If you stay in a hotel in the suburbs, you may not see as much emphasis on hotel security, but within City limits of a major metropolitan city such as New Orleans, it’s a typical sight. I am glad you enjoyed your stay in New Orleans and we do hope to see you again!

Thank you Patricia! It was our absolute pleasure having you stay with us I enjoyed meeting you and sharing your Gluten Free foodie adventures throughout New Orleans. Take care , and stay well! Au Beintot, I remain In best regards.

Thank you Michael for your review. We appreciate the feedback, but I must say, if breakfast was put together by a 6 year old as you claim, I applaud their efforts as it is quite extensive, and set up in an orderly fashion. As to hot water running out, that is something we never have had a problem with as we have 2 rapid recovery commercial hot water tanks that hold 500 gallons each, plus a recycle booster throughout the property. I will certainly look into this. Perhaps the hot and cold water shower valves in the room you occupied needs to be inspected inside the mechanism. Possibly more cold water was coming in than hot . Again, I thanks you for the feedback.

Dear Thomas, I am him looking by your review. Thank you ! We do read these to ensure we are doing our best for our guests. I am thrilled to know we met and possibly exceeded your expectations. Have a wonderful year! I remain in best regards,

Dear Robert, I apologize for the "fine print" details on where to register.that is shown on the Confirmation letter you rece'd from the 3rd party you booked with. we have no control over their content placement. I hope the free upgrade to a King room was a pleasant surprise as the reservation came over for a Queen room, as we were oversold on Queen so I chose you to upgrade.. The rates were elevated because of a City Wide medical convention dicatated demand. Perhaps, you can come back another time when it is not such a busy weekend and experience a different room in the Mansion, we have 12 rooms, all different.. Have a wonderful holiday season, and stay well. I remain, in best regards,

Dear Michael, I am glad you found the room clean and staff friendly. That is very important to any hotel. As to your bad items, I am sorry for details you may have overlooked when making the reservation. Certainly it was not misleading from the website you booked from clearly states registration and parking details. It also states we serve a expanded continental breakfast. Std continental is coffee/juice and breakfast pastries. We serve quite a bit more than the industry standard. We serve the standard plus 2 cold cereals, 2 hot cereals, yogurt varieties, fruit cup varieties. It is a ample selection for the get up and go breakfast. We never stated we serve a full breakfast fare. As to the keys demagnetized issue, that can happen with any hotel when key card is not carried in the protection envelope that is issued at check in. Electronic locks digital keys are sensitive to cell phones. So when placed in your pocket with the phone, key cards can and do demagnetize. Low water pressure is a problem with New Orleans currently as the City is struggling with infrastructure repairs to correct 200 year old pipes. Lumpy mattress, we can certainly look into replacing it, ; we were unaware of this as prior guests in that room did not complain. All light bulbs are checked prior to new check ins. Bulbs do burn out without notice, just like in your own home. It was replaced immediately once you advised. Perhaps you missed the fine print on the website and the confirmation letter your booking site sent you. And the price was slightly elevated due to the City Wide Special Event while you were a guest. But in comparison to other small boutique hotels in our area, we were less than most if not the same rate.

I am so sorry for the 2 cobwebs. It was an oversight when we deep cleaned the rooms. We came up to take care it it the next morning since you checked in after housekeeping had left for the day. We also adjusted and tighten the toilet handle. The mechanism was loose inside the tank. As our marketing pictures show, all the rooms in the Queen Anne face the street as the mansion is on a corner, and once was a private home. Your rooms was on the 3rd floor which should have lessened the noise level a great deal. Breakfast is served is the courtyard of our sister property. Most guests enjoy sitting outside as it is not often that one can do that in their own hometowns this time of the year. We serve an expanded continental fare. We never state we serve a full breakfast. Continental is typically coffee juice and breakfast breads. We include 2 cold cereals, 2 hot be it grits and oatmeal, we serve yogurt varieties, fruit cup varieties, english muffins with jams/jellies and butter., along with a honey nut granola to add to any of the above. Again, I do apologize for the spider webs.

Dear Lisa, we will be doing “ freshening up” projects this year as revenue stream returns. Not having revenue for nearly 2 years has certainly put any capital improvements on hold. I do apologize for the cob webs. It was an oversight when we deep cleaned the room. Our hotel office is where you registered, 1 block down, less than a 2 minute walk and is noted on the website and confirmation letter you received from your booking site online . Perhaps you overlooked it in the fine print. We can’t control how online sites format and show our details. I am glad to know you enjoyed your stay otherwise. I was the staff member who registered you upon arrival.

Thank you! We are thrilled to know you thoroughly enjoyed your stay. Take care and we do hope to see you again in the future. Happy Holidays

Thank you for your review. Yes, the sidewalks need repair. 98% of the sidewalks in New Orleans need repairs, as most of our streets do too. Because we are below sea level, there is a great deal of sinking among the sidewalks and streets. Then with the huge live oak trees that line the sidewalks, root systems growing underground push sidewalks and streets upwards. Between the 2 issues, it does cause some a wee bit of difficulty in walking most anywhere in the City. I will check out the Ice machine to see if there’s a mechanism that needs adjustment. I appreciate you advising. Take care

Thank you Anastasia! We look forward and will be our pleasure to have you stay with us should your travels bring you back to New Orleans.

Thank you Albert for your comments. We do read these to ensure we are meeting expectations. We wish you a wonderful rest of the Fall season. Take care

It was our absolute pleasure having you stay with us. We throughly enjoyed meeting you both and visiting in getting to know you. Fondly,

Thank you for taking a moment to write a review. We greatly appreciate it. It was our pleasure to have you as our guest, and pray you remain healthy. Hope to see you again if your travels bring you back to New Orleans.

Dear Guest, Thank you for writing. I do apologize for any breakfast issues. Our breakfast attendant has been on vacation. I am glad you enjoyed the rest of your stay. We appreciate the feedback.

Well Mr Anonymous, I am so sorry you feel this way and there is no reason to hide behind anonymity. I know exactly who you are based upon your last sentence. The issue stems more from you not reading the confirmation letter. The Expedia site you booked from and the confirmation letter you received from them advises registration is at a different address as you chose to book at this property than at the main hotel . You booked a room as part of a collection of 3 hotels in the 1 block. The staff is all centralized at the main hotel. Your last comment is completely based upon your frustration and anger for not reading your confirmation letter when it was pointed out to you when you checked in with my Front Desk .