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Reviews of The Eliza Jane, in The Unbound Collection by Hyatt

4 out of 5
The Eliza Jane, in The Unbound Collection by Hyatt
315 Magazine St, New Orleans, LA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1001 reviews" "
Rating 8 - Good. 150 out of 1001 reviews" "
Rating 6 - Okay. 45 out of 1001 reviews" "
Rating 4 - Poor. 16 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

MARIJO

Liked: Staff & service
Disliked: Amenities
Staff was friendly, there were nice touches like a water station and free drink upon arrival.
Stayed 4 nights in May 2024
Response from charles on May 24, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from charles on May 22, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

ANNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Very kind and professional. Hotel has a nice ambiance right when you walk in.
Stayed 5 nights in May 2024
Response from charles on May 15, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Emoly, Cooper City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac could be cooler, front desk do not tell you the safe is in the bottom drawer. I felt safe outside if the hotel, just needs lots of updates. Steet & sidewalks.
Stayed 4 nights in Apr 2024
Response from charles on May 15, 2024
Thank you for your comments we look forward to your next visit.

4/10 Poor

noelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel would have received a better score because the hotel itself was nice and the location was good. It was far enough away from bourbon street that it was quiet but close enough to walk everywhere. The reason the score isn’t good is because of the lack of communication. I noticed after I checked out that my room was billed for I’m assuming room service, however I never ordered anything nor charged anything to my room. I’ve called and left messages with accounting multiple times and send multiple emails. It’s been about 2 weeks and I have yet to hear anything back from them nor have I been refunded for the charge. Along the same lines of lack of communication, when we checked in the front desk person gave us tokens and said we could get a free cocktail with them whenever we wanted at the bar. We decided to go to the bar one night and get a few cocktails. As we were getting ready to settle up we mentioned the tokens and the bartender told us that the front desk was supposed to be more clear about the tokens, they weren’t for any cocktail, they were only good for a specific punch. That’s definitely not it was explained as we checked in.
Stayed 4 nights in Apr 2024
Response from charles on May 11, 2024
Thank you for your comments we will work hard to improve.

10/10 Excellent

Lindsay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fun, clean and had everything we needed for our trip. We would def stay again next time we’re in the area.
Stayed 3 nights in Apr 2024
Response from charles on Apr 27, 2024
Thank you for your comments we look forward to your next visit.

6/10 Okay

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms small, shower low water pressure, old building
Stayed 3 nights in Apr 2024
Response from charles on Apr 26, 2024
Thank you for your comments we will work hard to improve.

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from charles on Apr 26, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Walter

It is a beautiful hotel, the staff were very accommodating.
Stayed 3 nights in Apr 2024
Response from charles on Apr 25, 2024
Thank you for your comments we look forward to your next visit.

6/10 Okay

Gary W.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very "proud" of their prices. Very lovely property. Room was quite small. Cost of parking car was high. We learned not to stay in a hotel just for the location.
Stayed 3 nights in Apr 2024
Response from charles on Apr 24, 2024
Thank you for your comments we will work hard to improve.

6/10 Okay

Ilse

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Our stay was overall a positive experience, but a few areas fell short for us. First off, we loved the hotel’s style, decor, cleanliness and convenient location. Lunch at the hotel restaurant was a hit too—the food and service were top-notch! However, we did run into some discomfort with our room. The bed was surprisingly uncomfortable, with a big dip in the middle that really affected our sleep during our five-night stay. Also, the shower pressure was weak, which made getting ready a bit of a hassle, and one of the elevators closest to our room was out of service one day. Our biggest complaint is with the customer service at the front desk specifically. When we checked in, we were told that the hotel does not charge any property fees, despite of me asking but we ended up getting extra charges on our last day. Checking out didn’t smooth things over either. They promised to send our invoice via email, but it never came through. Despite following up by email and through Expedia, we still haven’t received it almost 3 weeks later, leaving us in the dark about what exactly we were charged for. For future guests, I’d suggest asking for a printed bill when you check out to avoid any surprises. There’s a lot to like about this Hyatt, but our experience was definitely a mixed bag.
Stayed 5 nights in Apr 2024
Response from charles on May 2, 2024
Thank you for your comments we will work hard to improve. Please send an email address and we will send the invoice.

8/10 Good

Charles

Liked: Cleanliness
Disliked: Amenities
Property licated a short walk from French Quarter (on the quiett side of Canal St). My first time in New Orleans and having visited I doubt i would ever recommend anyone stay in the French Quarter itself. For me, the Eliza Jane was close enough to the action to enjoy the restaurants but far enough that there was quiet
Stayed 5 nights in Mar 2024
Response from charles on Apr 24, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

David

Stayed 2 nights in Mar 2024
Response from charles on May 11, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very beautiful hotel building. Shopping was close by. The concierge was very helpful in setting up a swamp tour for us.
Stayed 1 night in Apr 2024
Response from charles on Apr 18, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Douglas, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of comfortable lobby space for hanging between excursions. Our room was very well laid out and could be made super dark for before dinner naps. An easy walk to most places we wanted to go. We’ll be back!
Stayed 5 nights in Apr 2024
Response from charles on Apr 17, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything on the property was great
Stayed 4 nights in Apr 2024
Response from charles on Apr 13, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby areas and courtyard provided many inviting places to sit and hang out while having a drink or snack.
Stayed 5 nights in Mar 2024
Response from charles on Apr 1, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Howard

Stayed 4 nights in Mar 2024
Response from charles on Apr 19, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from charles on Mar 28, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and very helpful.
Stayed 5 nights in Feb 2024
Response from charles on Mar 27, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Xavier Shemar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from charles on Mar 22, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

harold lee, La Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great common sitting areas with couches/chairs/tables and outdoor comfortable sitting area. great bar/cocktails, excellent restaurant on premises.
Stayed 4 nights in Mar 2024
Response from charles on Mar 20, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Dawn, Oakville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel, very well managed, friendly staff. Great location walkable to all areas from Canal street to Bourbon street Riverwalk all the top stops in New Orleans. Would definitely recommend and would stay here again
Stayed 4 nights in Mar 2024
Response from charles on Mar 20, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Sidney

Stayed 1 night in Mar 2024
Response from charles on Mar 20, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property.
Stayed 1 night in Mar 2024
Response from charles on Mar 20, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean and unique. Awesome staff.
Stayed 4 nights in Feb 2024
Response from charles on Mar 17, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Frank

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Loved loved loved the hotel furnishings, details, bar and restaurant. Used the bikes and loved the area to walk to local attractions.
Stayed 4 nights in Mar 2024
Response from charles on Mar 17, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Cameron M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a really inviting vibe and everything was clean.
Stayed 3 nights in Mar 2024
Response from charles on Mar 13, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from charles on Mar 13, 2024
Thank you for your comments we look forward to your next visit.

6/10 Okay

THierry

Stayed 2 nights in Mar 2024
Response from charles on Mar 31, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for our first trip to New Orleans. We walked all over and took the cable car to explore the city. Eliza Jane was great because it was an easy walk to most places we wanted to go but allowed us to retreat to a quiet cozy room when we had finished our sightseeing for the day. Food was good. Bar was nice (we are not big drinkers). Really enjoyed the jazz ensemble in the evenings on the weekend.
Stayed 7 nights in Mar 2024
Response from charles on Mar 10, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Jacalyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great boutique hotel. Walking distance to main attraction, bars and restaurants. Will definitely stay here again when we return to New Orleans.
Stayed 2 nights in Mar 2024
Response from charles on Mar 7, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Mystique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! It was a boutique hotel that was walkable to the French quarters and close enough to anything you needed really! The room was nice and cozy and I loved the bike riding option that they provided. We used the bikes to ride to the French quarters. I’ll definitely return here
Stayed 2 nights in Feb 2024
Response from charles on Mar 6, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from charles on Mar 6, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Yulia

Liked: Cleanliness, staff & service, property conditions & facilities
Chic and modern, amazing courtyard!
Stayed 1 night in Feb 2024
Response from charles on Feb 29, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed here for a week while exhibiting at the convention center. The place looks great and is a neat stay. The major drawback in my room was there was not a desk or place to work. This was significant as I needed space to layout my laptop and paperwork.
Stayed 5 nights in Feb 2024
Response from charles on Feb 28, 2024
Thank you for comments we look forward to your next visit.

10/10 Excellent

Jerry, Somerville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, professional staff, solid amenities.
Stayed 3 nights in Feb 2024
Response from charles on Feb 28, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Real

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a BEAUTIFUL hotel with really excellent lounge and bar area and vibe! Live music in the evenings (maybe just weekends?) which created great ambiance without overwhelming!
Stayed 4 nights in Feb 2024
Response from charles on Feb 28, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel was clean and very walkable to dining, shopping, and museums. Our room was cleaned everyday.
Stayed 4 nights in Feb 2024
Response from charles on Feb 25, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from charles on Feb 21, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe, the elegance the classy & welcoming bartenders and amazing food ! Did not like the added charges of $30 a night because I booked through Expedia that was very dissapointing. However, I absolutely loved my stay and will book directly through hotel for next visit.
Stayed 3 nights in Feb 2024
Response from charles on Feb 21, 2024
Thank you for your comments we look forward to your next visit.

10/10 Excellent

Ermalinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Housekeeping was great. The Concierge was helpful and polite. The front desk service was excellent. Would recommend this hotel.
Stayed 4 nights in Feb 2024
Response from charles on Feb 18, 2024
Thank you for your comments we look forward to your next visit.

2/10 Terrible

Bella

Stayed 2 nights in Feb 2024
Response from charles on Mar 21, 2024
Thank you for your comments we look forward to your next visit. We will work hard to improve.

4/10 Poor

Reece

Stayed 4 nights in Jan 2024
Response from charles on Feb 14, 2024
Thank you for your comments we will work hard to improve.

10/10 Excellent

Amy

Stayed 2 nights in Feb 2024
Response from charles on Mar 21, 2024
Thank you for your comments we look forward to your next visit.

8/10 Good

Ronald Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a nice and stylish place to stay. Restaurant staff needs training on timeliness and problem solving
Stayed 2 nights in Feb 2024
Response from charles on Feb 14, 2024
Thank you for your comments we will work hard to improve.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Patrick on Feb 7, 2024
Good Afternoon Natalie,Thank you for your feedback. We will share this with our leadership team and staff.

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great app
Stayed 4 nights in Jan 2024
Response from Patrick on Feb 5, 2024
Dear Natalia,Thank you for your feedback and positive review.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great and the hotel was in the perfect location. Will absolutely be staying here our next visit!
Stayed 3 nights in Jan 2024
Response from Patrick on Feb 5, 2024
Dear Samantha,Thank you very much for your positive review. We have shared your review with the leadership team and staff. We are excited to host you next time you visit New Orleans.

10/10 Excellent

J Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at several places in New Orleans and The Eliza Jane is the best. Great staff. Cool place, with an amazing lobby bar and outside patio. But quiet and spacious rooms, good gym, and literally a 2 minute walk to the French Quarter,
Stayed 4 nights in Jan 2024
Response from Patrick on Feb 5, 2024
Dear J Paul,Thank you for your positive feedback and letting us know about your stay. We are glad that you enjoyed the amenities we offer on property as well as some of the local attractions New Orleans has to offer. We hope to host you again next time you visit the area.