In-room safe, desk, iron/ironing board, free WiFi

Reviews of Suburban Extended Stay LaPlace

2 out of 5
Suburban Extended Stay LaPlace
111 Jean Street, LaPlace, LA

Reviews

7.4

Good

Rating 10 - Excellent. 91 out of 270 reviews" "
Rating 8 - Good. 78 out of 270 reviews" "
Rating 6 - Okay. 42 out of 270 reviews" "
Rating 4 - Poor. 23 out of 270 reviews" "
Rating 2 - Terrible. 36 out of 270 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Evette

Disliked: Cleanliness, property conditions & facilities, room comfort
The first room had a odor and the shower curtain had mold on it. The second room air conditioner was not working properly
Stayed 1 night in Aug 2021
Response from Manager on duty on Aug 25, 2021
Dear valued guest, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely, Management

4/10 Poor

Joshua

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Manager on duty on Aug 10, 2021
Dear Joshua, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

2/10 Terrible

Gary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dilapidated
This place is cheap and conveniently located right off the highway. It is in terrible disrepair. Needs a major renovation, and a working elevator. The need was comfortable, the staff was nice, otherwise an unpleasant stay
Stayed 1 night in Jul 2021
Response from Manager on duty on Aug 4, 2021
Dear Gary, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

10/10 Excellent

Joyia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property staff is very helpful and friendly... they are always smiling and very good witn communicating with the guest to help provide them with the best services needed for their current stay
Stayed 1 night in Jul 2021
Response from Sincerely management on Sep 16, 2021
Thank you for taking the time to share this five star experience with our management, staff, and future guests. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again!

6/10 Okay

Verified traveller

Travelled with family
Due to Covid there was no maid service. The elevator was out service the whole time. The pool was close.
Stayed 4 nights in Jul 2021
Response from Manager on duty on Jul 30, 2021
Dear valued guest, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely, Management

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant said i didn't anything about the hotel this isn't my first time staying at this location.... With that being said i really enjoy the friendly and enthusiastic staff the were very professional and polite with big smiles onvtheir faces...
Stayed 1 night in Jul 2021
Response from Manager on duty on Jul 25, 2021
Dear valued guest, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Suburban Extended Stay LaPlace. Sincerely, Management

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
No hot water and had yo move to new room. Elevator was broken and staff member was stuck on there. Just a mess
Stayed 3 nights in Jul 2021
Response from Manager on duty on Jul 7, 2021
Dear valued guest, Thank you for taking the time to complete this review. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable
Stayed 1 night in Jul 2021
Response from Manager on duty on Jul 4, 2021
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was closed until further notice.
Stayed 2 nights in Jun 2021
Response from Manager on duty on Jun 9, 2021
Dear valued guest, Thank you for taking the time to complete this survey. We apologize for not being able to provide you with an overall perfect stay. Your fair and honest feedback will help us to continue to improve our overall operations. Thanks for letting me know. On behalf of our entire staff we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

8/10 Good

Nahria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY PLEASED
STAFF ON DUTY ON 5/25 WAS VERY FRIENDLY ROOM WAS CLEAN AND COMFORTABLE WILL.. VISIT AGAIN
Stayed 1 night in May 2021
Response from Manager on duty on May 27, 2021
Dear Nahria, Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies. Sincerely, Management Suburban Extended Stay LaPlace

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Manager on duty on May 27, 2021
Dear valued guest, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely, Management

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very disappointed with this stay. The room was not cleaned well. Filthy. Cigarette smoking is allowed, and the smell was pungent. Shower curtain had obvious traces of black mold at the bottom. Not as important, but I requested a King size bed and received two full sized beds.
Stayed 1 night in May 2021
Response from Manager on duty on May 9, 2021
Dear valued guest, Thank you for taking the time to share your experience. I am shocked to hear about the situations you encountered and would like to deeply apologize. I also would like to ensure you that comments like yours are not taken lightly and will be addressed immediately with our entire team. The description of your stay is highly unusual and does not represent the level of high standards we all aim to achieve. We do hope you allow us another opportunity on a future stay to show you, how we used your overall comments to improve. Sincerely, Management

6/10 Okay

Dominique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from Manager on duty on Apr 20, 2021
Dear Dominique, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible i will never be doing business with them ever in life agaain
Stayed 1 night in Apr 2021
Response from Guest Relations on Apr 21, 2021
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Guest Relations

10/10 Excellent

Arriyone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Manager on duty on Apr 18, 2021
Dear Arriyone, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Suburban Extended Stay LaPlace. Sincerely, Management

10/10 Excellent

Antrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Manager on duty on Apr 16, 2021
Dear Antrina, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Suburban Extended Stay LaPlace. Sincerely, Management

6/10 Okay

Ankia

Stayed 1 night in Apr 2021
Response from Manager on duty on Apr 21, 2021
Dear Anika, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Country Inn & Suites by Radisson, Port Orange / Daytona FL, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

2/10 Terrible

Kori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Had to wait for a room for both of the nights I stayed the room has no AC maid just walks in doesn’t knock to many parties there I didn’t get any sleep I’ll never book here again I deserve a refund
Stayed 1 night in Apr 2021
Response from Manager on duty on Apr 11, 2021
Dear Kori, thank you for taking the time to tell us about your experience. Please accept our sincere apologies for not providing an overall perfect experience. It is our goal to ensure each and every guests leaves our hotel completely satisfied. Based on your comments we did not achieve this with you. Please allow us another opportunity if your travel plans bring you back to the area. We will show you how we used your feedback to improve our overall operations. Sincerely, Management

8/10 Good

Arriyone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
I slept really comfortable the room is really set up like a home away from home an that’s a plus for me ! I highly recommend
Stayed 1 night in Apr 2021
Response from Manager on duty on Apr 5, 2021
Dear Arriyone, Wow, we can't thank you enough for your amazing review! Here at Suburban Extended Stay LaPlace, we care deeply about each and every guest, and we're thrilled to see that you enjoyed your stay. We're so grateful to learn about your unforgettable experience with us; please come back soon for another pleasant visit. Sincerely, Management

10/10 Excellent

Ankia

Stayed 1 night in Mar 2021
Response from Manager on duty on Apr 12, 2021
Dear Ankia, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay at the Suburban Extended Stay LaPlace. Sincerely, Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Manager on duty on Apr 5, 2021
Dear valued guest, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

10/10 Excellent

Kip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Manager on duty on Mar 19, 2021
Dear Kip, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

6/10 Okay

Nadia

Stayed 1 night in Mar 2021
Response from Manager on duty on Mar 5, 2021
Dear Nadia, We thank you for taking the time to post this score. We apologize for not providing a perfect 5 Star experience. Our team always greatly appreciates guest feedback, and we would truly love to hear what we could have done to improve your experience. Please feel free to give us a call at anytime. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

10/10 Excellent

Kiefer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Manager on duty on Feb 28, 2021
Dear Kiefer, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely,

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Manager on duty on Jan 23, 2021
Dear Gabrielle, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

10/10 Excellent

Roosevelt

Stayed 1 night in Dec 2020
Response from Manager on duty on Jan 4, 2021
Dear Roosevelt, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay a Suburban Extended Stay LaPlace.

2/10 Terrible

Natasha

Disliked: Cleanliness, property conditions & facilities, room comfort
very disappointed
In town for a funeral. Room was not clean. Very dusty with spider webs. Booked a non smoking room and room was full of smoke. Could hardly sleep. Cigarette burns on carpet. Will not be returning
Stayed 2 nights in Dec 2020
Response from Manager on duty on Dec 8, 2020
Dear Natasha, We appreciate you taking the time to post this review as we are always looking for ways to grow and improve as a hotel. We apologize for the issues you encountered during your stay. Please know that the description of your experience is highly unusual and does not represent the high standards that we aim to achieve. I will be sure to inform the entire team of your feedback to ensure we are able to prevent issues like this from happening again. Thank you for choosing us, and we hope to have another opportunity to better serve you in the future. Sincerely, Management

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room has everything you need and clean
Stayed 1 night in Nov 2020
Response from Manager on duty on Nov 22, 2020
Dear Mark, Thank you for staying at Suburban Extended Stay LaPlace. We are delighted you loved our well-appointed accommodations. It is always a joy to hear our guests are excited about returning; we are looking forward to it! Thank you again and safe travels. Yours in hospitality, Management

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Manager on duty on Sep 11, 2020
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Manager on duty on Sep 4, 2020
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

8/10 Good

Iriel

Disliked: Property conditions & facilities
mmm
The stove did not work the door handle on the bathroom was broke and we got the room for the stove and still nothing worked .
Stayed 2 nights in Jul 2020
Response from Manager on duty on Aug 1, 2020
Dear valued guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We have addressed your comments with the appropriate departments to ensure we use your feedback to improve our operations. We hope you allow us another opportunity to exceed your expectations on your next trip to the area. Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Manager on duty on Jul 23, 2020
Dear valued guest, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Manager on duty on Jul 23, 2020
Dear Danielle, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Manager on duty on Jul 8, 2020
Dear Dianna, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

4/10 Poor

Alexis, LaPlace,La

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A/C was blowing well, carpet had burn holes, beds were “queen” but was small but the staff was very pleasant
Stayed 1 night in Jun 2020
Response from Manager on duty on Jun 30, 2020
Dear Alexis, Thank you for taking the time to post this review. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The pool was dirty and not very appropriate. The employees were friendly
Stayed 2 nights in Jun 2020
Response from Manager on duty on Jun 16, 2020
Dear valued guest, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We have addressed your comments with the appropriate departments to ensure we use your feedback to improve our operations. We hope you allow us another opportunity to exceed your expectations on your next trip to the area. Sincerely, Management

8/10 Good

John

Business traveller
Stayed 3 nights in Jun 2020
Response from Manager on duty on Jun 15, 2020
Dear John, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel. On behalf of our entire staff at Suburban Extended Stay LaPlace, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Management

8/10 Good

Tierre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Manager on duty on Jun 4, 2020
Dear Tierre, Thank you for taking the time to post this score. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay as we are always looking for ways to grow and improve. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a perfect score! Sincerely, Management

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Affordable & Convenient
Very convenient to I-10.... straight shot to new Orleans.... asked for non smoking room but think the whole hotel is smokey.... otherwise great location.....
Stayed 3 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like mold and my son and husband has bad allergies ,rips in carpet bedding didn’t look like it was changed but the lady at desk was really nice
Stayed 2 nights in Sep 2019

10/10 Excellent

Gayla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome.
Stayed 1 night in Sep 2019

6/10 Okay

Baron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few lingering people outside most of the nights.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

10/10 Excellent

Donna, Carthage Missouri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for an extended stay. Rooms are clean. Staff is friendly.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Tommie

Disliked: Cleanliness, staff & service, room comfort
Nasty
Room had blood on the certain and in the bathroom on the wall.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Waiting at front desk for staff to wait on you. Always in the back talking with someone an laughing
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Plenty of restaurants and stores close by. Close to our family.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2019