Meeting facility

Reviews of InterContinental New Orleans, an IHG Hotel

4 out of 5
InterContinental New Orleans, an IHG Hotel
444 St Charles Ave New Orleans Louisiana, New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 626 out of 1075 reviews" "
Rating 8 - Good. 249 out of 1075 reviews" "
Rating 6 - Okay. 101 out of 1075 reviews" "
Rating 4 - Poor. 53 out of 1075 reviews" "
Rating 2 - Terrible. 46 out of 1075 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Amenities, property conditions & facilities
Was a perfect location in NOLA
Stayed 3 nights in Apr 2024
Response from Justin on Apr 19, 2024
Dear Leslie,Thank you for taking the time to leave us a review. We're delighted to hear that you found our location perfect for your stay in New Orleans!We strive to provide our guests with a convenient and comfortable experience, and we're thrilled that we could meet your expectations. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Mary

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, our stay at the InterContinental during French Quarter Fest was good. Two annoyances about our hotel room - there was no privacy/light filtering curtain in our room, only a blackout curtain. Our room stared at an office building across the street with workers in it all day during the week. So we had to keep the blackout curtains closed, making the room very dark during the day. The second complaint is that our room was on the 14th floor directly below the gym facility. We were awoken every morning between 5:45 AM and 6:30 AM from people working out and dropping weights. Very poor hotel design to put the gym above guest rooms.
Stayed 4 nights in Apr 2024
Response from Cindy on Apr 16, 2024
Thank you for sharing your feedback. We're glad to hear you had a good stay overall, but we apologize for the inconveniences you experienced with the curtains and noise from the gym. Your comments are valuable, and we'll use them to improve our services. We hope for the chance to provide a better experience during your next visit.

10/10 Excellent

Theodis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Cindy on Apr 16, 2024
Thank you for the kind words! We're thrilled you found our staff friendly and efficient. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff
Stayed 3 nights in Apr 2024
Response from Cindy on Apr 16, 2024
Thank you for mentioning our friendly staff! We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Kent

Travelled with partner
Liked: Amenities, property conditions & facilities
Great room set up. Quiet retreat outside the French quarter but easy walk to all attractions
Stayed 3 nights in Apr 2024
Response from Cindy on Apr 16, 2024
We're delighted to hear that you enjoyed the room setup and found our location to be a quiet retreat just outside the French Quarter while still being within easy walking distance of all the attractions. Providing a peaceful and convenient stay is what we aim for, and we're thrilled that you experienced just that.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out wonderful experience staff very helpful and the hotel is so close to where you want to go in New Orleans
Stayed 2 nights in Apr 2024
Response from Cindy on Apr 15, 2024
Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to New Orleans.

6/10 Okay

Eldon

Travelled with family
Liked: Cleanliness, staff & service
The hotel was ordinary however the cost to stay was notably higher than expected plus all the extras on top of that. e.g. no breakfast included, extra costs for the snacks and alcohol in the room at exorbitant prices.
Stayed 5 nights in Mar 2024
Response from Cindy on Apr 14, 2024
Thank you for sharing your feedback. We apologize for any disappointment regarding the pricing and additional costs during your stay. Your concerns about breakfast and in-room amenities have been noted, and we will review our pricing to ensure transparency and value for our guests. We hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities
Liked the gym and pool. Room cleaning great. Beds excellent.Happy hour great value . Tired & torn armchair let the room down. Big disappointment was the surprise extra $50 US per day that they take from your card upon arrival, and refund up to ten days after you leave
Stayed 7 nights in Mar 2024
Response from Justin on Apr 10, 2024
Thank you for your feedback, Mark.We're glad to hear that you enjoyed our property and the excellent service from our team.Regarding the incidental hold, we apologize for any inconvenience this may have caused. We do mention this policy during the booking process and on our website, but we understand your concern. Your feedback is valuable, and we'll make sure to review our communication around this matter to ensure it's clearer for our guests in the future.

10/10 Excellent

Neil, Nanoose Bay

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Matt on Apr 9, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

10/10 Excellent

bridgett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel. I ended up staying an extra day here. Room was clean and was close distance to where I needed to go. Restaurant at hotel was amazing and the staff was super helpful and nice.
Stayed 1 night in Mar 2024
Response from Cindy on Apr 8, 2024
Thank you for the fantastic review! We strive to provide the best service to each and every one of our guest. We can't wait to welcome you back soon.

8/10 Good

Loretta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean lobby need new furniture. Couches look old and dingy.
Stayed 4 nights in Mar 2024
Response from Cindy on Apr 8, 2024
Thank you for taking the time to share your feedback and for choosing our hotel for your stay. We're glad to hear that you had an overall positive experience. Your comments regarding the furniture have been noted, and we'll be addressed in our future renovation. We hope to welcome you back the next time you are in New Orleans.

4/10 Poor

Dmitry

Stayed 5 nights in Mar 2024
Response from Cindy on Apr 8, 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you did not have a 10 our of 10 experience. I hope you will give us a second chance in the future.

6/10 Okay

Susan

Travelled with partner
Liked: Amenities
The hotel is very unique. Our room had torn sheers which made to room look old and tired. The ottoman was also old and peeling. The pillows were for a twin which didn't fit a king size bed. A few things to fit and overall a decent place to stay.
Stayed 6 nights in Mar 2024
Response from Cindy on Apr 8, 2024
Thank you for your feedback. We're glad you found our hotel unique. We apologize for the issues you encountered during your stay. Your comments have been shared with our team for immediate attention. We hope to welcome you back for an improved experience.

10/10 Excellent

Shaun

Travelled with partner
Liked: Staff & service
Loved the hotel and would stay over and over again!
Stayed 3 nights in Mar 2024
Response from Cindy on Apr 5, 2024
Thank you for your feedback! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 Poor

Nick

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool was disgusting and filled with dead bugs, the room had broken/loose tiles in the shower and the shower head was not working properly. There were a lot of tiny details that were wrong, like damaged power outlets and a tiny TV too far from the bed to be watchable. The TV system was very outdated and didn't allow Netflix or similar smart apps. Pillows were all cheap and thin and not very comfortable. The larger pillows were just the small pillows mashed together in large pillowcases and just felt lumpy and hard. Probably the worst pillows of any hotel I've ever been in. Our room was facing an adjacent parking structure with bright lights all night, and even on the upper floors, the street noises were bothersome, especially the streetcar on St-Charles Avenue. The soundproofing could have been a lot better. The housekeeping service was good however, and we were given extra pillows upon request for all the good that did us. The whole hotel had an unpleasantly outdated and unmaintained vibe that doesn't match what's expected of a 4-star hotel. It was a shoddy imitation of a good hotel. Even the main entrance was just a single pane of sliding door that bottlenecked people going in or out. I do not recommend staying there for any duration.
Stayed 4 nights in Mar 2024
Response from Cindy on Apr 5, 2024
We want to extend our sincere apologies for the disappointing experience you had during your recent stay. Your feedback is important to us, and we're actively addressing the issues you raised. While we're glad to hear that you found our housekeeping service satisfactory, we understand that it did not fully compensate for the other shortcomings you experienced. Please rest assured that the pool is cleaned daily, and we'll share your concerns with management as we plan for renovations. We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Lacoshiavon

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was the only thing I didn’t care for
Stayed 1 night in Mar 2024
Response from cindy on Apr 4, 2024
We appreciate your feedback. We're thrilled to hear you enjoyed your overall experience with us. We apologize for any inconvenience you may have faced with parking. Due to the high demand and limited availability of parking in our area, this may reflect in our pricing. Please know that we are constantly reviewing our pricing structure to ensure it remains competitive. We hope to welcome you back soon for an even better stay.

2/10 Terrible

Maurleda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room carpet dirty, luke warm water from the shower, shower stopper doesn’t work so you’re standing in luke warm water while you shower. Said something about it they have someone come in the room that doesn’t fix anything, but says we used their mini bar stuff when we didn’t. Valet attendant just leaves post vacant (short girl with blonde locs) for 20 minutes to go get food then tells us it will be 5 minutes for car takes another 15 minutes. I wouldn’t let my dog stay in the POS 0/10 will never recommend!!!!
Stayed 3 nights in Mar 2024
Response from Matthew on Apr 3, 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you didn't enjoy your time here with us. We typically receive great reviews about guest experiences. I will share this with the other departments of the hotel and see what we can learn. If you would like to share any other information, please don't hesitate to reach out directly and ask for Matthew.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Matt on Apr 3, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

8/10 Good

Soo, Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Cindy on Apr 2, 2024
Thank you for taking the time to share feedback about your stay. I'm sorry to see you had a less than perfect experience while visiting with us. If you would like to leave more feedback, please don't hesitate to call the hotel. Hope you will give us a second chance in the future

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Great
Stayed 2 nights in Mar 2024
Response from Justin on Apr 2, 2024
Thank you for taking the time to share your positive feedback. We are delighted to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to The InterContinental New Orleans.

10/10 Excellent

LeTerricka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 2 nights in Mar 2024
Response from Cindy on Apr 8, 2024
We appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Matt on Apr 2, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We hope to welcome you back again in the future.

10/10 Excellent

Iryna A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in Mar 2024
Response from Matt on Apr 1, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Jeffery

Very nice room! Good room service. Excellent restaurant! Walking distance to French Quarter, Market, Canal St, Casino and River Walk.
Stayed 4 nights in Mar 2024
Response from Matt on Apr 1, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Sheyona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was amazing!
Stayed 2 nights in Mar 2024
Response from Matt on Apr 1, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an easy 10-15 minute walk to many sites like Bourbon Street and Jackson Square. Close to Canal Street and many restaurants. The area was safe, even when walking at night. The staff were friendly. The room was clean, however it was dark. My king room on the 14th floor faced someone else’s balcony and a building next door. No sunlight got into the room. Also the pillows were very hard, but the staff did bring me some softer pillows after the first night. The onsite restaurant was good and there are many other restaurants in short walking distance. It was overall a good value for the price we paid.
Stayed 3 nights in Mar 2024
Response from Matt on Apr 1, 2024
Thank you for taking the time to share feedback about your stay. happy to see you enjoyed your overall experience. I will make sure to share all your comments with the team so we can work on our efforts to further improve. Hope you will join us again in the future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you like to walk. Everything is in walking distance. The only downside is that you cannot use your Firestick.
Stayed 3 nights in Mar 2024
Response from Justin on Mar 30, 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location. Our team is constantly working to enhance our guest experience, and we appreciate your feedback.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
This is in a quieter area of the city but close to Canal Street and the French Quarter. The St Charles Streetcar has a stop right across the street. We were disappointed because the pool wasn’t open yet. (The hotel does tell you it’s open seasonally but we thought since it was in the 70s and it was filled and clean that we would be able to experience it and we were wrong.) We would recommend it to family and friends and/or stay here again.
Stayed 4 nights in Mar 2024
Response from Justin on Mar 30, 2024
Thank you for your feedback! We apologize for any disappointment regarding the pool's availability. We appreciate your recommendation and hope to welcome you back for another stay in the future!

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Assistant Front Office Manager on Apr 18, 2024
Thank you for your feedback. We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back to New Orleans in the future.

10/10 Excellent

Jonathan, Cobham

Travelled with family
Liked: Cleanliness, staff & service
Well situated for shopping, French Quarter, etc.
Stayed 4 nights in Mar 2024
Response from Matt on Mar 28, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I couldn't agree more, we are in a prime location for local attractions! Hope to welcome you back again in the future.

8/10 Good

Ian, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Between the casino and the french quarter - good location.
Stayed 3 nights in Mar 2024
Response from Matt on Mar 28, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I couldn't agree more, we are in a prime location for local attractions! Hope to welcome you back again in the future.

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a nice property and the staff was A1
Stayed 1 night in Mar 2024
Response from Matt on Mar 28, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team!

10/10 Excellent

JAYNEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could write a book on this property but I will keep it short and sweet…. From the hospitality to the shower experience this property deserves more than 5 stars! We hope to return soon!
Stayed 1 night in Mar 2024
Response from Matt on Mar 28, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the staff. Hope to welcome you back again in the future.

10/10 Excellent

James, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was parking for $50 a day is over the top
Stayed 2 nights in Mar 2024
Response from Matt on Mar 28, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will share your comments about parking with the team. We do our best to stay flat to the market. Hope to welcome you back again in the future.

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - close to the French Quarter and the WWII Museum.
Stayed 1 night in Mar 2024
Response from Cindy on Mar 27, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. We look forward to welcoming you back and providing you with another excellent experience during your next stay

10/10 Excellent

Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was very smooth. We arrived before checkin as we had to go to the theater before checkin. They stored our luggage and called when our room was ready. The next morning, as we were going out for breakfast, our checkin clerk asked us how the theater was. What an amazing memory! Checkout was quick and efficient.
Stayed 1 night in Mar 2024
Response from Matt on Mar 26, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team. Hope to welcome you back again in the future.

10/10 Excellent

Shaterrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel everything was nice besides the fire alarm went off
Stayed 1 night in Mar 2024
Response from Justin on Mar 23, 2024
Thank you for taking the time to leave us a review. We are delighted to hear that you found our hotel beautiful and enjoyed your overall experience. Your feedback is valuable to us, and we appreciate your kind words.

8/10 Good

Brigitte, Sequim

Stayed 6 nights in Mar 2024
Response from Matt on Apr 10, 2024
Thank you for taking the time to share feedback about your stay. We are happy to see you enjoyed your time here with us. Hope we have the chance to welcome you back again in the future.

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super central. I have no complaints!
Stayed 2 nights in Feb 2024
Response from Cindy on Mar 19, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. I will make sure to share your kind words with the team! Hope to welcome you back again in the future.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cindy on Mar 19, 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. If you have any comments regarding what we may improve on, please do not hesitate to reach out to us directly. We hope to welcome you back in the future.

10/10 Excellent

TeAron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!
Stayed 2 nights in Mar 2024
Response from Matt on Mar 18, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time with us. Hope to welcome you back again in the future!

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful & friendly. Rooms well-appointed.
Response from Justin on Mar 17, 2024
Thank you for choosing to stay with us and for taking the time to share your experience! We are thrilled to hear that you found our staff helpful and friendly. Your kind words are greatly appreciated and motivate us to continue providing excellent service to all our guests.

2/10 Terrible

Timmy

Stayed 1 night in Mar 2024
Response from Matt on Apr 8, 2024
Thank you for taking the time to share feedback about your stay. Sorry to see you didn't enjoy your time here with us. We'd love to hear more about any issues you encountered if you would like to share.

10/10 Excellent

Wing Hong, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Close to french quarter. Walking distance
Stayed 3 nights in Mar 2024
Response from Cindy on Mar 16, 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our location and found our property beautiful. We hope to welcome you back again soon for another wonderful experience!

6/10 Okay

Mike

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First of all, the hotel does not have a green area for a pets. Secondly, the shower was very old and dirty and the shower knob was so tight it took everything I had to turn it on. Very sad for the amount of money I paid.
Stayed 3 nights in Mar 2024
Response from Justin on Mar 14, 2024
Dear Mike,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay.Regarding the green area for pets, we understand the importance of providing such facilities and are actively working on improving our pet-friendly amenities.We apologize for the condition of the shower in your room. Rest assured, we have taken note of your concerns and will address them promptly to ensure a more comfortable experience for our guests.We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on Mar 14, 2024
Thank you for taking the time to share feedback about your stay. Happy to see you enjoyed your time here with us. Hope to welcome you back again in the future.

2/10 Terrible

George H.

Stayed 2 nights in Mar 2024
Response from Matt on Apr 2, 2024
Thank you for taking the time to share feedback about your stay. It seems you did not enjoy your experience here. If you would like to share more feedback, please call the hotel and ask for Matthew. I'd love to know more of what happened during your stay.

10/10 Excellent

Gabrielle

Stayed 3 nights in Mar 2024
Response from Justin on Apr 2, 2024
Thank you so much for choosing to stay with us. We are thrilled to hear that you had a wonderful experience during your time at our hotel. If there is anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

4/10 Poor

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This would’ve easily been a 5/5, but the fire alarm went off two nights in a row. I get it, it happens. But the staff in the building did not evacuate or seem to care it was going off. All of the guests were in the lobby confused and tired as it went off in the middle of the night. The staff didn’t react or make any announcements about a potential false alarm. This may just be something that happens at this hotel, nightly fire alarm tests, given the lack of any sort of response from the employees. A very odd experience.
Stayed 3 nights in Mar 2024
Response from Justin on Mar 13, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the fire alarm going off during your stay. Your experience is certainly not reflective of the high standards of service we aim to provide.Rest assured, we will review our procedures and address any shortcomings to ensure a better experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Nicole

Stayed 3 nights in Mar 2024
Response from Matt on Mar 13, 2024
Thank you for taking the time to share feedback about your stay. Sorry to see you didn't have a perfect 5 out of 5 experience. I hope you will consider giving you a second chance in the future.