The pool was disgusting and filled with dead bugs, the room had broken/loose tiles in the shower and the shower head was not working properly. There were a lot of tiny details that were wrong, like damaged power outlets and a tiny TV too far from the bed to be watchable. The TV system was very outdated and didn't allow Netflix or similar smart apps. Pillows were all cheap and thin and not very comfortable. The larger pillows were just the small pillows mashed together in large pillowcases and just felt lumpy and hard. Probably the worst pillows of any hotel I've ever been in.
Our room was facing an adjacent parking structure with bright lights all night, and even on the upper floors, the street noises were bothersome, especially the streetcar on St-Charles Avenue. The soundproofing could have been a lot better.
The housekeeping service was good however, and we were given extra pillows upon request for all the good that did us.
The whole hotel had an unpleasantly outdated and unmaintained vibe that doesn't match what's expected of a 4-star hotel. It was a shoddy imitation of a good hotel. Even the main entrance was just a single pane of sliding door that bottlenecked people going in or out. I do not recommend staying there for any duration.