Title: InTown Suites Extended Stay New Orleans - Metairie - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # InTown Suites Extended Stay New Orleans - Metairie Hotel in Metairie with free parking ![Exterior detail](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/a0f8728f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Fridge, microwave, stovetop, freezer](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/192de1d4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, stovetop, freezer](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/8f450695.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, free internet, bed sheets](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/e6488b26.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, free internet, bed sheets](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/14f18539.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies InTown Suites Extended Stay Metairie offers a practical base in New Orleans' business district. Travelers appreciate in-room WiFi for work and on-site laundry facilities to avoid packing extra clothes. Former guests consistently praise the comfortable accommodations. 5.0 ## Popular amenities - Kitchen - Laundry - Air conditioning - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 28 - Nov. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=892973&PinnedHotelID=892973&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=892973&PinnedHotelID=892973&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 29 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=892973&PinnedHotelID=892973&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=892973&PinnedHotelID=892973&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=892973&PinnedHotelID=892973&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=892973&PinnedHotelID=892973&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=892973&PinnedHotelID=892973&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=892973&PinnedHotelID=892973&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Traditional Room, 1 Queen Bed, Non Smoking](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/18d744c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 1 Queen Bed, Non Smoking ### Highlights Separate sitting area Air conditioning Heating Kitchen Refrigerator Flat-screen TV Private bathroom Hydromassage showerhead - Sleeps 2 - 1 Queen Bed ![Desk, free internet, bed sheets](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/299664c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 2 Double Beds, Non Smoking ### Highlights Separate sitting area Air conditioning Heating Kitchen Refrigerator Flat-screen TV Private bathroom Hydromassage showerhead - Sleeps 4 - 2 Double Beds ![Traditional Room, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/ee9c60eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 1 King Bed, Non Smoking ### Highlights Separate sitting area Air conditioning Heating Kitchen Refrigerator Flat-screen TV Private bathroom Hydromassage showerhead - Sleeps 2 - 1 King Bed ![Desk, free internet, bed sheets](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/299664c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Room, 2 Double Beds, Accessible ### Highlights Separate sitting area Air conditioning Heating Kitchen Refrigerator Flat-screen TV Private bathroom Hydromassage showerhead - Sleeps 4 - 2 Double Beds ![Desk, free internet, bed sheets](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/13441982.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed ### Highlights Separate sitting area Air conditioning Heating Kitchen Refrigerator Flat-screen TV Private bathroom Hydromassage showerhead - Sleeps 3 - 1 King Bed ![Premium Room, 1 Queen Bed](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/d2479772.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Queen Bed ### Highlights Separate sitting area Air conditioning Heating Kitchen Refrigerator Flat-screen TV Private bathroom Hydromassage showerhead - Sleeps 2 - 1 Queen Bed ![Premium Room, 2 Double Beds](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/0cfb5e39.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 2 Double Beds ### Highlights Separate sitting area Air conditioning Heating Kitchen Refrigerator Flat-screen TV Private bathroom Hydromassage showerhead - Sleeps 4 - 2 Double Beds ![Desk, free internet, bed sheets](https://images.trvl-media.com/lodging/1000000/900000/893000/892973/13441982.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 King Bed, Accessible ### Highlights Separate sitting area Air conditioning Heating Kitchen Refrigerator Flat-screen TV Private bathroom Hydromassage showerhead - Sleeps 3 - 1 King Bed ## You may also like Ad ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/20000/19500/19423/870da50c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Omni Royal Orleans Hotel French Quarter - Pool - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 1,909 reviews CA $190 CA $224 total includes taxes & fees Dec 16 - Dec 17 [](https://www.expedia.ca/New-Orleans-Hotels-Omni-Royal-Orleans-Hotel.h19423.Hotel-Information?chkin=2025-12-16&chkout=2025-12-17&rm1=a2®ionId=178292&destination=New Orleans (and vicinity)&destType=MARKET&latLong=29.952364,-90.07007&searchId=fc5912c9-0025-422f-bf2b-2b28d8c0e2a7&top_cur=CAD) Ad ![Front of property](https://images.trvl-media.com/lodging/1000000/30000/26000/25999/e8f2bef5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Windsor Court New Orleans Central Business District - Pool - Spa - Pet-friendly - Free WiFi 9.8 Exceptional 1,006 reviews CA $548 CA $642 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/New-Orleans-Hotels-The-Windsor-Court.h25999.Hotel-Information?chkin=2025-11-30&chkout=2025-12-1&rm1=a2®ionId=178292&destination=New Orleans (and vicinity)&destType=MARKET&latLong=29.952364,-90.07007&searchId=fc5912c9-0025-422f-bf2b-2b28d8c0e2a7&top_cur=CAD) Ad ![Hypo-allergenic bedding, in-room safe, desk, blackout drapes](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/460000/454900/454892/2356dd68_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott New Orleans French Quarter/Iberville French Quarter - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-Orleans-Hotels-InTown-Suites-Extended-Stay-New-Orleans-Metairie.h892973.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-Orleans-Hotels-InTown-Suites-Extended-Stay-New-Orleans-Metairie.h892973.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C29.99702%2C-90.18030&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=A5tnB8qGe2K824sWhf8uC8u33KY=) 4409 Hearst Street, Metairie, LA, 70001 #### What's nearby - Tulane Lakeside Hospital for Women and Children - 6 min walk - 0.6 km - Clearview Mall - 13 min walk - 1.1 km - Metairie Business District - 19 min walk - 1.6 km - Lakeside Shopping Center - 2 min drive - 3.6 km - East Jefferson General Hospital - 2 min drive - 1.9 km #### Getting around - Cemeteries Transit Terminal - 8 min drive - New Orleans Union Passenger Terminal - 11 min drive - Louis Armstrong New Orleans Intl. Airport (MSY) - 11 min drive #### Restaurants - ‪AMC Macguffins - ‬2 min drive - ‪Burger King - ‬10 min walk - ‪Danny & Clyde's - ‬7 min walk - ‪Walk-On's Sports Bistreaux - ‬2 min drive - ‪Piccadilly Cafeteria - ‬9 min walk ## About this property ### InTown Suites Extended Stay New Orleans - Metairie Hotel in the business district InTown Suites Extended Stay New Orleans - Metairie provides laundry facilities and more. Additional perks include: - Free self parking - A vending machine and smoke-free premises Room features All 132 rooms feature comforts such as air conditioning and separate sitting areas, as well as perks like free internet access. Other amenities include: - Bathrooms with hydromassage showers and shower/tub combinations - 49-inch flat-screen TVs with satellite channels - Wardrobes/closets, separate sitting areas, and kitchens ## Similar properties ![Fridge, microwave, stovetop, freezer](https://images.trvl-media.com/lodging/1000000/900000/893000/892974/6f222fb3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### InTown Suites Extended Stay Select New Orleans LA - Harvey Harvey - Parking included - Air conditioning - Laundry - Microwave 5.2 1,004 reviews CA $98 CA $112 total includes taxes & fees Dec 11 - Dec 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=892974&PinnedHotelID=892974&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/120000/119300/119245/d37f4932.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Extended Stay America Suites New Orleans Metairie Metairie - Breakfast included - Pet-friendly - Parking included - Free WiFi 6.2 961 reviews CA $142 CA $160 total includes taxes & fees Dec 1 - 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Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=3506327&PinnedHotelID=3506327&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/30000/24600/24516/baa456bb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada by Wyndham Metairie New Orleans Airport Metairie - Pool - Parking included - Free WiFi - Restaurant 7.8 Good 1,008 reviews CA $106 CA $122 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=24516&PinnedHotelID=24516&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free internet ### Parking and transportation - Free self parking on site - Wheelchair-accessible parking available ### Family friendly - In-room kitchen - In-room microwave - In-room refrigerator - Laundry facilities ### Conveniences - Laundry facilities - Vending machine ### Guest services - Housekeeping (weekly) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Braille/raised signage - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking ### More - 3 floors - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hydromassage showerhead - Private bathroom - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 49-inch flat-screen TV with satellite channels ### Food and drink - Freezer - Kitchen - Microwave - Refrigerator - Stovetop ### More - Air conditioning - Desk - Free local calls - Free long-distance calls - Heating - Phone - Separate sitting area ## Policies ### Check-in Check-in start time: 11:00 AM; Check-in end time: 7:00 PM Minimum check-in age: 21 ### Check-out Check-out before 11:00 AM ### Special check-in instructions The front desk is open Monday - Saturday (11:00 AM - 7:00 PM) Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 50 per accommodation, per stay We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system ### We should mention This property does not have elevators ### Property is also known as Sun Suites InTown Suites Hotel Metairie Sun Suites Hotel Metairie Sun Suites Metairie Sun Hotel Metairie Sun Suites Metairie/New Orleans West Hotel Metairie Sun Suites Metairie Hotel InTown Suites Metairie Sun Suites Of Metairie InTown Suites Metairie Hotel InTown Suites InTown Suites Metairie InTown Suites Extended Stay New Orleans Metairie InTown Suites Extended Stay New Orleans - Metairie Hotel InTown Suites Extended Stay New Orleans - Metairie Metairie ## Frequently asked questions ### Is InTown Suites Extended Stay New Orleans - Metairie pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at InTown Suites Extended Stay New Orleans - Metairie? > Check-in start time: 11:00 AM; Check-in end time: 7:00 PM. After-hours check-in is not available. ### What time is check-out at InTown Suites Extended Stay New Orleans - Metairie? > Check-out is at 11:00 AM. ### Where is InTown Suites Extended Stay New Orleans - Metairie located? > Situated in the business district, this hotel is within 1 mi (2 km) of Clearview Mall and Metairie Business District. East Jefferson General Hospital and Lakeside Shopping Center are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## InTown Suites Extended Stay New Orleans - Metairie Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 92 8 - Good 162 6 - Okay 190 4 - Poor 177 2 - Terrible 382 ### 5.2/10 Cleanliness ### 5.6/10 Staff & service ### 3.4/10 Amenities ### 4.8/10 Property conditions & facilities ### 4.4/10 Eco-friendliness ### 10/10 Excellent #### Jason Aug 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Food and fun nearby ##### Jason Stayed 14 nights in Aug 2025 ### 2/10 Terrible #### Megan Jul 9, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Room had bugs and blood in it and they make you sign a no refund clause to check in ##### Megan Stayed 7 nights in Jul 2025 ### 6/10 Okay #### Miguel Nov 2, 2023 Disliked: Cleanliness Good hotel. Huge fridge. But Stayed 15 days and on average we killed 8 roaches a day. ##### Miguel Stayed 16 nights in Oct 2023 ### 6/10 Okay #### Renee Feb 13, 2025 Disliked: Cleanliness, property conditions & facilities #### Last resort hotel Ok for not having any where else to stay while i worked SBLIX. Room was not clean, pillow smelled used,smelled old when ac came on. This hotel was more set up for apartment living not short time stays. They gave you 1 set of towles and toilet paper after that you have provide it. ##### Renee Stayed 9 nights in Feb 2025 ### 6/10 Okay #### David Feb 11, 2024 Disliked: Staff & service Bed and bathroom are very clean. Rooms are a bit beaten. Staff is very nice. Otherwise a comfortable stay. ##### David Stayed 14 nights in Jan 2024 ### 10/10 Excellent #### Jessica May 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Everything ##### Jessica Stayed 7 nights in Apr 2024 ### 2/10 Terrible #### Letiscia May 4, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The best part was the staff. Very friendly, professional and inviting. However there was insect/bug issues which I ABSOLUTELY CANNOT do! ##### Letiscia Stayed 7 nights in Apr 2023 ### 2/10 Terrible #### Jeff Feb 10, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities All of the above ##### Jeff Stayed 7 nights in Feb 2024 ### 2/10 Terrible #### Oleg Nov 18, 2023 Disliked: Cleanliness, property conditions & facilities Filthy. Dirty. Unsanitary. ##### Oleg Stayed 10 nights in Nov 2023 ### 2/10 Terrible #### Joseph Feb 26, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This property was advertised as extended stay, but there was NO utensil pots or pans no silverware or glasses plus ROACHES ##### Joseph Stayed 11 nights in Feb 2023 ### 2/10 Terrible #### Micheal May 10, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Waisted my time ##### Micheal Stayed 7 nights in May 2023 ### 2/10 Terrible #### Gracie Feb 15, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The front desk lady was very nice. Other than that, floor was dirty, I had to use my own fumigations. I killed over 25 roaches in my room. Some roaches fell from the ceiling. Had to always check my surroundings when entering the room. Slept with the lights on. Made sure all items stayed in luggage or in bags. Never again. Believe me when I say there are roaches. I took. the other comments for granted. I figured how bad could it be. Trust me it’s bad. Expedia, you need to take them off your list. Makes you look bad Photos are not what they really seem to be, all fake ##### Gracie Stayed 8 nights in Feb 2025 ### 2/10 Terrible #### Roland Feb 25, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They canceled my reservation the day i was ariving and then they charged me for a day when they told me they was not going to ##### Roland Stayed 7 nights in Feb 2023 ### 2/10 Terrible #### Deana Jul 6, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort I reserved this room a few days prior. Arrived at location and was told they had no reservation for me and even if they did they couldn’t give it to us because the room had no power. No communication whatsoever. ##### Deana Stayed 22 nights in Jun 2022 ### 2/10 Terrible #### Hailey Mar 12, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities called 2 hours before our reservation to tell us it was cancelled due to over booking. was suppose to find us a replacement but was never called back. terrible staff and terrible experience ##### Hailey Stayed 7 nights in Mar 2023 ### 2/10 Terrible #### Gary Aug 31, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities THE WORST PLACE I HAVE EVER LODGED DEAD ANIMALS IN ROOM ALONG WITH POUND OF SOOT ON FLOOR UNDER MATTED RUG ROOM KEY EXPIRES LEAVE YOU LOCKED OUT ROOM W/ NO STAFF ATTENDANT ON SITE OFFICE CLOSES 7PM. NEVER HEARD OF FROM BUSINESS SUPPOSED TO OPERATE 24/7 HAD TO GO & GET A ROOM FROM DIFFERENT HOTEL OVERNIGHT BECAUSE NO ONE ANSWERS EMERGENCY # GIVEN BY HOTEL & REFUSE TO REIMBURSE AFTER INCONVENIENT FACILITY BREAKDOWN & MANY MORE UNACCEPTABLE DISHEVELED AREAS OF THE PROPERTY WORST PLACE I HAVE EVER LODGED AND AM NEVER GOING BACK ##### Gary Stayed 26 nights in Jun 2024 ### 2/10 Terrible #### Ana Sep 30, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities DO NOT stay at this property location. I’m originally from Fresno, Ca. I never thought there would be anywhere else worse than some of the conditions I’ve experienced Westside Fresno. I am not one to complain, I hated every day I was booked. Dealt with my decision & that I paid for everything already at a cheap rate. I got what I paid for!!! So, I am going to put this out to save anyone else from making the same mistake! ##### Ana Stayed 10 nights in Sep 2023 ### 2/10 Terrible #### terry Jul 31, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort I booked 2 rooms at this location for 2 weeks, I received a call from the hotel about an hour before check in for them to tell me the rooms were no longer availible. I booked the rooms a week in advance but still had to find a new hotel. I was also charged a night a piece for each room even though I was told I wouldnt be charged at all. I have reached ou to the hotel multiple times to get everything straight but the employees put me on hold and never pick the phone back up. I will be reporting this to the BBB. ##### terry Stayed 12 nights in Jul 2023 ### 6/10 Okay #### Jorge Oct 15, 2023 Disliked: Cleanliness, property conditions & facilities When I first got there the room I had reserved was unavailable so of course the only rooms were the more expensive "premium" rooms. The room had red splatter on the wall looked like some type of juice or Kool aid and a gash in the drywall and door handle for the bathroom was falling off. They had maintenance come tighten the handle and smear plaster on the wall. By the first night the big problem became apparent since every time the light was turned on you could see the roaches scatter. We were told housekeeping would be by on Thursday and the 7 days we were there they never showed up. ##### Jorge Stayed 7 nights in Oct 2023 ### 2/10 Terrible #### Lior Feb 12, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities STAY AWAY STAY AWAY STAY AWAY! They rip off. I booked 7 nights with them they took my money and canceled the entire reservation. They are going to be sued!!!! On the check in day the property called at 6:15 PM to see if I'm still coming. I replied yes and informed the lady over the phone that I'm 2 hrs away and should be there around 9:00 pm. The girl and the manager told me that check in is until 7:00 pm. Since their check in hours are not standard I would exoect them and expedia to make a note that check in hours are limited and not like other properties. I asked them to wait for me or help me to check in over the phone but they refused and hang up on me. They didn't make any considerations to wait for me or check me in over the phone. If they have certain hours that they check in and don't have late or over the phone check in that is a rip off and misleading. They left me without a room to stay so I had to book a room in Baton Rouge LA that messed up my work schedules on the next day. On the next day I showed up at the property to check in for the rest of the reservation (remember ? I booked 7 nights) and the girl over the counter told me for the first time that they cancelled the entire reservation. They didn't tell me that on the previous night when they called me. This is bad customer service, rip off and misleading the customer. STAY AWAY STAY AWAY STAY AWAY! ##### Lior Stayed 7 nights in Feb 2025 ### 4/10 Poor #### Anbalagan Jun 16, 2024 Disliked: Amenities, property conditions & facilities The staff stated that they would only give one set of towels for the entire duration of the stay. I stayed for seven days. Hence, I had to wash the towels by myself, and what made it worse was that the washing machine was broken. I had to find a laundromat that was close to me to wash the towel's towel. If the toilet paper ran out, I had to buy it myself. The management office is open from 11 a.m. to 5 p.m. only. Even if you call the number, no one picks it up. When I went to the office during their office hours, the staff member behind the counter saw me coming, and she continued her conversation on her personal phone without acknowledging me. She went into another room and continued the conversation with whomever she was having the conversation with. I waited more than 5 minutes to get her attention to my request. They should be trained there and have a sense of good customer service. Overall, I was not satisfied with their service. However, one staff member who was courteous was the person who worked on Friday, 6/7/2024. She was respectful and went out of her way to even get me an iron box. I wish I knew her name. ##### Anbalagan Stayed 7 nights in Jun 2024 ### 2/10 Terrible #### Lynessa Apr 24, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They cancelled my reservation with no notice when i was on my way to check in . Whats the point of making a reservation at that point ##### Lynessa Stayed 7 nights in Apr 2022 ### 6/10 Okay #### Larry Apr 13, 2022 Liked: Staff & service Disliked: Amenities, property conditions & facilities Nothing ##### Larry Stayed 7 nights in Mar 2022 ### 2/10 Terrible #### Verified traveller Feb 14, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort horrible unclean place. ##### Verified traveller Stayed 9 nights in Jan 2022 ### 4/10 Poor #### Rebecca Jan 18, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not like the photos The beds had one pillow each. The cook-top in the room did not work. I had to provide my own toilet paper for my room & the towels were more like hand towels than actual towels. Also, I saw bugs in the lobby and the hotel was undergoing renovations during my stay. The room definitely did not look like the pictures on the website. ![](https://a.travel-assets.com/ugc/hotel-reviews/0623D87F1E905F7F9D8F7C817179365DBC9E6FEC1642520235878.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rebecca Stayed 7 nights in Jan 2022 ## Expedia's Latest Trends ### Hotels > [Marriott's Grand Chateau](https://www.expedia.ca/Las-Vegas-Hotels-Marriotts-Grand-Chateau.h1217263.Hotel-Information) > > [Fairmont Mayakoba](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Fairmont-Mayakoba.h1273486.Hotel-Information) > > [Hotels in Moncton](https://www.expedia.ca/Moncton-Hotels.d4051.Travel-Guide-Hotels) > > [Hotels in Invermere](https://www.expedia.ca/Invermere-Hotels.d10773.Travel-Guide-Hotels) > > [Hotels in Ottawa](https://www.expedia.ca/Ottawa-Hotels.d178296.Travel-Guide-Hotels) > > [Hotel Riu Plaza New York Times Square](https://www.expedia.ca/New-York-Hotels-Hotel-Riu-Plaza-New-York-Times-Square.h11677770.Hotel-Information) > > [Hyatt Place Atlanta Centennial Park](https://www.expedia.ca/Atlanta-Hotels-Hyatt-Place-Atlanta-Centennial-Park.h38357574.Hotel-Information) > > [Family Hotels in Canada](https://www.expedia.ca/Destinations-In-Canada-Family-Hotel.0-0-d31-tFamilyHotel.Hotel-Filter-Destinations) > > [Hotels in Victoria](https://www.expedia.ca/Victoria-Hotels.d4138.Travel-Guide-Hotels) > > [Olissippo Saldanha](https://www.expedia.ca/Lisbon-District-Hotels-Olissippo-Saldanha.h6004117.Hotel-Information) > > [Hotels in London](https://www.expedia.ca/London-Hotels.d178279.Travel-Guide-Hotels) > > [Quality Hotel Fallsview Cascade](https://www.expedia.ca/Niagara-Falls-Hotels-Quality-Hotel-Fallsview-Cascade.h521822.Hotel-Information) > > [Bahia Principe Grand Bavaro - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Bahia-Principe-Grand-Bavaro-All-Inclusive.h3024206.Hotel-Information) > > [Park Place Lodge](https://www.expedia.ca/Cranbrook-Hotels-Park-Place-Lodge.h888438.Hotel-Information) > > [Condo Rentals Bucerías](https://www.expedia.ca/Bucerias-Condos.d6051566-aaCondos.Travel-Guide-Accommodation) > > [Courtyard by Marriott Halifax Dartmouth](https://www.expedia.ca/Halifax-Hotels-Courtyard-By-Marriott-Halifax-Dartmouth.h27486693.Hotel-Information) > > [Clearwater Beach Sheraton Resort on Sand Key](https://www.expedia.ca/St-Petersburg-Clearwater-Hotels-Sheraton-Sand-Key-Resort.h9173.Hotel-Information) > > [All Inclusive Resorts and Hotels in Maroma](https://www.expedia.ca/Maroma-Playa-Del-Carmen-Hotels-All-Inclusive-Hotel.0-n6050867-0-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Kingston (KIN) to Buffalo (BUF)](https://www.expedia.ca/lp/flights/kin/buf/kingston-to-buffalo) > > [Flights from Saskatoon (YXE) to Bengaluru (BLR)](https://www.expedia.ca/lp/flights/yxe/blr/saskatoon-to-bengaluru) > > [Overland Airways](https://www.expedia.ca/Overland-Airways-Flights.cOF.Travel-Guide-Airlines) > > [Flights from Narita (NRT) to Incheon (ICN)](https://www.expedia.ca/lp/flights/nrt/icn/tokyo-to-seoul) > > [Flights from San Salvador (SAL) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/sal/yyz/san-salvador-to-toronto) > > [Flights from Los Angeles (LAX) to Phoenix (PHX)](https://www.expedia.ca/lp/flights/lax/phx/los-angeles-to-phoenix) > > [Flights from Toronto (YYZ) to Reno (RNO)](https://www.expedia.ca/lp/flights/yyz/rno/toronto-to-reno) ### Cars > [Car rentals in Dublin](https://www.expedia.ca/Car-Rentals-In-Dublin.d178256.Car-Rental-Guide) ### Cruise > [Holland Cruises](https://www.expedia.ca/Holland-America-Line.cHA.Cruise-Line-Info) ### Packages > [Fallsview Casino](https://www.expedia.ca/Fallsview-Casino-Fallsview.d6072507.Vacation-Attraction) > > [Blue Mountain Beach](https://www.expedia.ca/Blue-Mountain-Beach-The-Blue-Mountains.d6216116.Vacation-Attraction) ### General > [Visit Montmartre](https://www.expedia.ca/Paris-Montmartre.dx178676)