4/5 Good
Ashley
Travelled with family
May 15, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Reservation was canceled 30 mins before I arrived. I did arrive late but I called 2 separate times to alert the hotel directly and both personnel said they noted they reservation and it would not be an issue. I called a week early and they day of. Still canceled, they corrected it but not before having to go back and forth about it. She should have read the notes. Took 30 mins to finally agree to rebook my room. She was professional about it but nonetheless it was frustrating after being on a 4 hour flight.
At 8 am Monday morning they started remodeling the 3 rooms next to ours. It was so loud and so much vibration the mirror and tvs were shaking. The entire 16th floor were the room was, was under remodeling. There was no reason to put us on that floor knowing it was next door. ZERO warning. Being on vacation and waking up to the sounds of the closet being torn off and hammering and drilling is not okay.
Now they did move us after asking but there should of been a warning or never put is on that floor/room.
Staff was nice, the room they moved us into was already renovated and very nice. Gave us flowers on mother’s day. Overall exp was nice just some frustrations.
Stayed 4 nights in May 2022