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Overview of Hilton New Orleans/St. Charles Avenue

Photo gallery

Exterior
47-inch flat-screen TV with satellite channels, Smart TV
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Hilton New Orleans/St. Charles Avenue

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pet Friendly
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationCanal Street3 min walk
    Popular LocationHenry Clay Statue3 min walk
    Popular LocationHarrah's New Orleans Casino7 min walk
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)22 min drive

Choose dates to view prices

Room, 2 Double Beds, Accessible (Hearing)

4/5 guest room rating
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Non Smoking

4.6/5 guest room rating
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Corner

4.2/5 guest room rating
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Non Smoking

4.3/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Double Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Double Beds

Room, Accessible, Bathtub

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Bathtub

4.4/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

4.3/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Executive Room, Non Smoking, Business Lounge Access

  • Sleeps 2
  • 1 Double Bed

Suite, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

Executive Room, Non Smoking, Business Lounge Access

3.9/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Hearing)

4.8/5 guest room rating
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Double Beds, Accessible, Jetted Tub

  • Sleeps 4
  • 2 Double Beds

Executive Room, Non Smoking, Business Lounge Access

  • Sleeps 4
  • 2 Double Beds

About this area

New Orleans

Located in New Orleans's Central Business District neighborhood, Hilton New Orleans/St. Charles Avenue is in the city center and near a train station. Bourbon Street and Jackson Square are notable landmarks, and the area's natural beauty can be seen at Audubon Park and City Park. Looking to enjoy an event or a game while in town? See what's going on at Mercedes-Benz Superdome. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Canal Street - 3 min walk
  • Henry Clay Statue - 3 min walk
  • Harrah's New Orleans Casino - 7 min walk
  • French Quarter Visitor Center - 11 min walk
  • Audubon Aquarium of the Americas - 11 min walk

Getting around

  • New Orleans Union Passenger Terminal - 16 min walk
  • AirportLouis Armstrong New Orleans Intl. Airport (MSY) - 22 min drive

Restaurants

  • Red Gravy — 4 min walk
  • Herbsaint — 5 min walk
  • The Ruby Slipper Cafe — 5 min walk
  • Marcello's Restaurant & Wine Bar — 5 min walk
  • Bon Ton Cafe — 5 min walk
View in a map

About this property

Hilton New Orleans/St. Charles Avenue

4-star New Orleans hotel in Central Business District, walk to Bourbon Street
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Additionally, a coffee shop/café, a snack bar/deli, and a 24-hour business center are onsite. All 252 rooms offer WiFi, room service, and Smart TVs with satellite channels. For a bit of entertainment, flat-screen TVs come with first-run movies, and guests will also find wired Internet and hair dryers.
Hilton New Orleans/St. Charles Avenue offers 252 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. 47-inch Smart televisions come with premium satellite channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of CleanStay (Hilton)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 for 24 hours), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 12.95 per day), Wired Internet (surcharge)

Parking and transportation

  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 7 AM–10 AM: USD 20-30 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center

Family friendly

  • Dry cleaning service
  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space (10000 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • 47-inch Smart TV
  • First-run movies
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3 PM - 5 AM
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay, plus a deposit of USD 100.00 per stay
Dogs and cats only

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 20.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 (for 24 hours, rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 12.95 (rates may vary)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hilton Charles
Hilton Charles Hotel
Hilton Charles Hotel New Avenue Orleans/St.
Hilton New Orleans/St. Charles Avenue
Hilton New Orleans/St. Charles Avenue Hotel
Hilton Orleans/St. Charles Avenue Hotel
Hilton Orleans/St. Charles Avenue
Hilton New Orleans / St Charles Ave Hotel New Orleans
Hilton New Orleans/St. Charles Avenue Hotel
Hilton New Orleans/St. Charles Avenue New Orleans
Hilton New Orleans/St. Charles Avenue Hotel New Orleans

Frequently asked questions

Can I cancel my reservation for free at Hilton New Orleans/St. Charles Avenue and receive a full refund?
Yes, Hilton New Orleans/St. Charles Avenue offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton New Orleans/St. Charles Avenue cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hilton New Orleans/St. Charles Avenue?
As of Jan 21, 2021, prices found for a 1-night stay for 2 adults at Hilton New Orleans/St. Charles Avenue on Jan 29, 2021 start from CA $117, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hilton New Orleans/St. Charles Avenue pet-friendly?
Yes, cats and dogs are allowed at this property. There's a deposit of USD 100.00 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees.
How much is parking at Hilton New Orleans/St. Charles Avenue?
Valet parking is available for USD 45 per night.
What time is check-in at Hilton New Orleans/St. Charles Avenue?
Check-in is from 3 PM - 5 AM.
What time is check-out at Hilton New Orleans/St. Charles Avenue?
Check-out is at 11 AM. Late check-out is available for USD 100 (subject to availability).
Where is Hilton New Orleans/St. Charles Avenue located?
Located in Central Business District, this hotel is within a 15-minute walk of Bourbon Street, National World War II Museum, and Jackson Square. Mercedes-Benz Superdome and Ernest N. Morial Convention Center are also within 1 mi (2 km). New Orleans Union Passenger Terminal is 16 minutes by foot.
4.1
Very good
Rating 5 - Excellent. 448 out of 983 reviews
5 - Excellent 46%
Rating 4 - Good. 313 out of 983 reviews
4 - Good 32%
Rating 3 - Okay. 121 out of 983 reviews
3 - Okay 12%
Rating 2 - Poor. 62 out of 983 reviews
2 - Poor 6%
Rating 1 - Terrible. 39 out of 983 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.2/5

Property conditions & facilities

5/5 Excellent

Stayed 2 nights in Jan 2021

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Location. Easily accessible and walking distance.
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was great. A hairs in bathroom on arrival. The staff was great and location is great.
Stayed 2 nights in Dec 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very helpful when you needed directions
Stayed 2 nights in Dec 2020

2/5 Poor

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, amenities, property conditions & facilities
My stay here was very disappointing. I had reservations for a king suite and the bed was not a king-sized bed. The first
Stayed 4 nights in Nov 2020

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