The woman who checked us in, Angel, was overly cordial and nice to the couple who was in front of us. Apparently they were Diamond-level customers as they were given a bag of goodies. She even wished them a Happy Thanksgiving. When I got up to the counter and Angel saw that I made my reservation through Expedia, her entire demeanor changed. No smile, no nice words. Cold and rude. After swiping my CC for the $50 holding charge for incidentals, she told me to swipe my card again for another $119.50 charge. When I questioned her about that and told her that I already paid through Expedia, she said she knew that, but I still needed to swipe my CC again, so I did. Got to the room & I wanted to take a hot shower. I let water run for several minutes, still no hot water. So I went down to the counter and told Angel. She didn’t say sorry for the inconvenience. Just gave me a key to a new room. The woman at the front desk this morning was everything you would expect for a front counter employee. She was kind, polite, apologized for the error made by Angel, and credited my card appropriately. The woman who was working the breakfast bar was friendly and courteous too. Although I know that several businesses are short-handed and that businesses have to take what they can get, and I don’t want anyone to lose their job, but I strongly encourage that Angel needs a lot more training in dealing with ALL customers with courtesy instead of just to the ones who hold a certain status.