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Overview of Embassy Suites by Hilton New Orleans

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Pool
Pool
1 bedroom, in-room safe, desk, laptop workspace
Room Amenity

Embassy Suites by Hilton New Orleans

3.5 out of 5

4.0/5 Very good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Gym
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationHarrah's New Orleans Casino8 min walk
    Popular LocationCanal Street10 min walk
    Popular LocationPort of New Orleans14 min walk
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)22 min drive

Choose dates to view prices

Suite

  • 355 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

King Suite

4.3/5 guest room rating
  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, Non Smoking

  • 350 sq ft
  • City view
  • Sleeps 6
  • 2 King Beds

Executive Suite, 2 Double Beds, Non Smoking

4.3/5 guest room rating
  • 515 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

Presidential Suite, 1 King Bed, Non Smoking

  • 850 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Balcony

  • 355 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

3.8/5 guest room rating
  • 350 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

One Double Bed Guestroom

3.8/5 guest room rating
  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Two Queens Suite

4.2/5 guest room rating
  • 400 sq ft
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking

  • 172 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

4.4/5 guest room rating
  • 350 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

About this area

New Orleans

Located in New Orleans's New Orleans Central Business District neighborhood, Embassy Suites by Hilton New Orleans is in the city center and near a train station. The area's natural beauty can be seen at Jackson Square and Louis Armstrong Park, while National World War II Museum and Saenger Theatre are cultural highlights. Audubon Aquarium of the Americas and Audubon Zoo are not to be missed. Sailing offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby.
Popular Location

What's nearby

  • Julia Street Cruise Terminal - 2 min walk
  • National World War II Museum - 6 min walk
  • Harrah's New Orleans Casino - 8 min walk
  • Canal Street - 10 min walk
  • Port of New Orleans - 14 min walk

Getting around

  • New Orleans Union Passenger Terminal - 16 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • Lucy's Retired Surfer Bar — 4 min walk
  • Peche Seafood Grill — 4 min walk
  • La Boca — 4 min walk
  • Carmo — 4 min walk
  • Ernst Cafe — 4 min walk

About this property

Embassy Suites by Hilton New Orleans

3.5-star New Orleans hotel in New Orleans Central Business District, walk to Julia Street Cruise Terminal
A fitness center, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, valet parking, conference space, and concierge services are onsite. All 280 rooms provide conveniences like sofa beds and microwaves, plus free wired Internet and LCD TVs with cable channels. Room service, coffee makers, and free local calls are among the other amenities available to guests.
Embassy Suites by Hilton New Orleans offers 280 air-conditioned accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 40-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This New Orleans hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 44 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM–10:30 AM
  • Free reception
  • Room service available

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space (8000 square feet)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Double sofa bed
  • Free cribs/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch LCD TV
  • Cable channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking fee: USD 44 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Embassy Suites Hilton New Orleans Convention Center Hotel
Embassy Suites New Orleans
Embassy Suites New Orleans Hotel New Orleans
New Orleans Embassy Suites
Embassy Suites Hilton New Orleans Convention Center
Embassy Suites Hotel Lofts Club Tower
Embassy Suites New Orleans Lofts Club Tower
Embassy Suites Lofts Club Tower
Embassy Suites by Hilton New Orleans Hotel
Embassy Suites by Hilton New Orleans New Orleans
Embassy Suites by Hilton New Orleans Hotel New Orleans

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 433 out of 939 reviews
5 - Excellent 46%
Rating 4 - Good. 256 out of 939 reviews
4 - Good 27%
Rating 3 - Okay. 123 out of 939 reviews
3 - Okay 13%
Rating 2 - Poor. 76 out of 939 reviews
2 - Poor 8%
Rating 1 - Terrible. 51 out of 939 reviews
1 - Terrible 5%

4.1/5

Cleanliness

4.2/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service
Convivence to shopping outlet, and walking distance to some bars, the casino and the river walk. Ice machine working was one on the third floor. No room service due to COVID. Towels, extra soap, coffee, had to be picked up daily from the office staff.
Stayed 2 nights in May 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing the balcony everything was good definitely going back real soon
Stayed 1 night in May 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 2 nights in May 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, the stay was very nice. Check in was quick and staff was pleasant. Location GREAT. Room CLEAN👏👏👏. Yogurt for breakfast 👎. As compared to former reviews, the hotel has really stepped up its game. I wanted a room on the 2nd or 3rd floor due to vertigo, but was on 7th floor. The clerk REALLY tried to help. I enjoyed it.
Stayed 2 nights in May 2021

2/5 Poor

Travelled with family
Disliked: Amenities
The property was conveniently located for accessability . I didnt like the price because there were NO amenities! . No breakfast. No pool. Which is what we honsetly pay for. The room and beds were nice and comfy . But i sure do wish these hotels wouldnt be so puppeted by this covid stuff. All for the mighty dolllar they comply. But stay was comfortable.
Stayed 2 nights in Apr 2021