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Reviews of Courtyard by Marriott New Orleans Metairie

3 out of 5
Courtyard by Marriott New Orleans Metairie
2 Galleria Blvd, Metairie, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 1001 reviews" "
Rating 8 - Good. 299 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lorissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were nice and the room was quiet! I enjoyed it!
Stayed 1 night in Apr 2024
Response from Guest Experience Supervisor on Apr 18, 2024
Dear Lorissa, Thank you for allowing us to host your recent visit to New Orleans. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are also happy you loved our comfortable accommodations. On behalf of all of us at Courtyard New Orleans Metairie, the pleasure was ours, and we look forward to you joining us again soon. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Dimitrichka

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
when the shower is used water flows onto the floor through the glass door seal and floods the room all the way under
Stayed 1 night in Apr 2024
Response from Guest Experience Supervisor on Apr 9, 2024
Dear Dimitrichka, Thank you for taking the time to evaluate our hotel. While we appreciate your nice rating, we regret the maintenance issues you endured during your time with us. We appreciate you bringing this to our attention and will share your comments appropriately to ensure a better guest experience moving forward. Thank you again, and we look forward to your next stay. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a great getaway
Stayed 2 nights in Mar 2024
Response from Guest Experience Supervisor on Apr 2, 2024
Dear Rebecca, Thank you for rating your experience at Courtyard New Orleans Metairie. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very professional and helpful.
Stayed 2 nights in Mar 2024
Response from Guest Experience Supervisor on Mar 30, 2024
Dear Agnes, Thank you for the complimentary review of your stay at Courtyard New Orleans Metairie and, most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to New Orleans.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Sunni

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Experience Supervisor on Mar 27, 2024
Dear Sunni, Thank you for choosing us. We are thrilled we met your expectations for a fantastic stay at Courtyard New Orleans Metairie. We look forward to having the pleasure of doing so again on your next visit to the area. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Nice to have a Starbucks in the lounge
Stayed 4 nights in Mar 2024
Response from Guest Experience Supervisor on Mar 26, 2024
Dear Julianna, Thank you for the perfect rating of your time at Courtyard New Orleans Metairie. It is always a pleasure to see when our guests enjoy everything we offer and that you had a great time at our Starbucks. We look forward to your return whenever you revisit the area. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Mihail

Stayed 4 nights in Mar 2024
Response from Guest Experience Supervisor on Apr 14, 2024
Dear Mihail, Thank you for letting us know your visit to Courtyard New Orleans Metairie was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Best regards, Lindsay Reimonenq Guest Experience Supervisor

6/10 Okay

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were there for 2 nights and housekeeping didn't come at all to clean the room. We didn't have clean towels or coffee restocked for the second morning. Also we weren't told where to get breakfast that we paid extra for so we weren't able to use that benefit. When we checked I. We were told about the coffee shop, but you had to pay for the coffee and the food. The room was very nice and clean. The neighborhood was great. Other than housekeeping and breakfast it wasn't bad.
Stayed 2 nights in Mar 2024
Response from Guest Experience Supervisor on Mar 21, 2024
Dear Christian, Thank you for posting a review of your recent stay. We apologize for the confusion regarding the breakfast. We take your comments seriously and will consider them as we continually work to enhance our guest services. We are also sorry for the housekeeping issues you endured during your time with us and for the inconvenience these caused you. We will address your remarks appropriately as we always look for ways to improve. On a positive note, we are happy to see you liked our accommodations and location. We would like to regain your trust and hope you will give us that opportunity in the future. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

tira

Liked: Staff & service, property conditions & facilities
I like the new update they added and the staff was nice rooms are very comfortable
Stayed 2 nights in Mar 2024
Response from Guest Experience Supervisor on Mar 9, 2024
Dear Tira, Thank you for your outstanding review. We are glad you loved much about your stay and we appreciate your compliments about our accommodations and our team. We are happy you had a comfortable experience, and we look forward to many more visits with you at Courtyard New Orleans Metairie.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience Supervisor on Jan 18, 2024
Dear James, Thank you for staying with us and for your gracious rating. On behalf of all of us at Courtyard New Orleans Metairie, we would like to invite you for another outstanding visit. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Romy

Stayed 1 night in Jan 2024
Response from Guest Experience Supervisor on Feb 3, 2024
Dear Romy, We are delighted you enjoyed your stay at Courtyard New Orleans Metairie. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know we exceeded your expectations. We look forward to you coming back whenever your travels bring you to the area. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Rufus

Stayed 2 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 15, 2024
Dear Rufus, Thank you for staying with us and for your excellent rating. We are glad you had a wonderful time while you were here. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely fantastic!!! Will definitely stay here again!!!!!!
Stayed 2 nights in Jan 2024
Response from Guest Experience Supervisor on Jan 10, 2024
Dear Sarah, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved much about your stay. Our team will be delighted to hear your feedback. Thank you again for sharing your experience with others, and we look forward to many more visits with you at Courtyard New Orleans Metairie.Best regards,Lindsay Reimonenq Guest Experience Supervisor

2/10 Terrible

CHRISTINA

Stayed 1 night in Jan 2024
Response from Guest Experience Supervisor on Jan 27, 2024
Dear Christina, Thank you for being our guest. We genuinely regret that you did not enjoy your stay and want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled. Very clean and nice looking.
Stayed 1 night in Dec 2023
Response from Guest Experience Supervisor on Jan 31, 2024
Dear Trudy, Thank you for allowing us to host your recent visit to New Orleans. We appreciate your perfect rating and are glad you loved our clean and beautiful property. On behalf of all of us at Courtyard New Orleans Metairie, the pleasure was ours, and we look forward to you joining us again soon. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Experience Supervisor on Feb 8, 2024
Dear Waylon, It was a pleasure having you as our guest at Courtyard New Orleans Metairie. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your rating tells us we are meeting our goals. Thank you for choosing us, and we look forward to hosting you again soon. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from Guest Experience Supervisor on Dec 15, 2023
Dear William, Thank you for the perfect rating of your time at Courtyard New Orleans Metairie. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Best regards, Lindsay Reimonenq Guest Experience Supervisor

2/10 Terrible

Kaleace

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had mold in it and the room smells like smoke. I will be filing a law suite. Plus after we stayed, I left coughing
Stayed 1 night in Dec 2023
Response from Guest Experience Supervisor on Dec 16, 2023
Dear Kaleace, Thank you for reviewing your stay with us. We are genuinely sorry for the issues you encountered in your room and for the frustration this caused. We have shared your comments with the appropriate members of our team to take steps and address these concerns in keeping with our commitment to providing refreshing and flawless accommodations to our guests. We hope you are doing well, and we would welcome another chance to make a better impression. Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Patrick, Pleasant View

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to,
Stayed 5 nights in Dec 2023
Response from Guest Experience Supervisor on Dec 11, 2023
Dear Patrick, Thank you for the generous rating of Courtyard New Orleans Metairie. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to seeing you again on your next visit to the area. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Response from Guest Experience Supervisor on Feb 8, 2024
Dear Stephanie, Thank you for your fantastic rating. We are pleased you chose Courtyard New Orleans Metairie for your time in the area and are glad we exceeded your expectations. We look forward to having you as our guest again soon. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Very well kept property and friendly staff
Stayed 1 night in Dec 2023
Response from Guest Experience Supervisor on Dec 9, 2023
Dear Lisa, Thank you for allowing us to host your recent visit to New Orleans. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our well-maintained property served you well. On behalf of all of us at Courtyard New Orleans Metairie, we want to say that the pleasure was ours, and we look forward to you joining us again soon. Best regards,Lindsay Reimonenq Guest Experience Supervisor

6/10 Okay

Lakeisha

Stayed 2 nights in Nov 2023
Response from Guest Experience Supervisor on Dec 17, 2023
Dear Lakeisha, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Donna

Stayed 1 night in Nov 2023
Response from Guest Experience Supervisor on Nov 20, 2023
Dear Donna, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Courtyard New Orleans Metairie. We hope to have the pleasure of doing so again on your next visit to New Orleans.Best regards,Lindsay Reimonenq Guest Experience Supervisor

6/10 Okay

Adriano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
So so for a Courtyard
My king bed sagged in the middle and thus I slept terribly. I asked the next day to get a new room and even though the new mattress was much better there was a cup of beer and cigarettes in the cup with a towel that they never picked up. There was not much around and definitely nothing in walking distance.
Stayed 5 nights in Nov 2023
Response from Guest Experience Supervisor on Nov 19, 2023
Dear Adriano, Thank you for taking the time to evaluate your stay. We sincerely apologize that you found your bed to be uncomfortable in the initial room and for the cleanliness issues you came across in the accommodations assigned later. We are also sorry for the discomfort you endured while switching rooms and the inconvenience this caused. We have discussed your comments and concerns appropriately to ensure such instances are not repeated. We certainly understand the frustration you must have felt and are grateful for your patience in these matters. We hope on your next visit to the city; you will give us another opportunity to show you our commitment to exceptional hospitality. Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly & helpful
Stayed 2 nights in Nov 2023
Response from Guest Experience Supervisor on Nov 11, 2023
Dear Crystal, Thank you for the complimentary review of your stay at Courtyard New Orleans Metairie and, most notably, for praising our courteous staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to New Orleans.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property
Most comfy bed I have ever slept on!
Stayed 1 night in Oct 2023
Response from Guest Experience Supervisor on Oct 28, 2023
Dear Guest, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing experience for you; therefore, we appreciate your kind remarks. Thank you for choosing Courtyard New Orleans Metairie. We look forward to your next visit.Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to clean the rooms every day. Trash baskets were extremely small.
Stayed 4 nights in Oct 2023
Response from Guest Experience Supervisor on Oct 27, 2023
Dear Mary, Thank you for choosing Courtyard New Orleans Metairie and for the nice rating. We are glad you had an overall pleasant stay. However, we regret not meeting all your expectations. It was a pleasure hosting you, and we look forward to your next visit.Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Monique

Stayed 5 nights in Oct 2023
Response from Guest Experience Supervisor on Nov 14, 2023
Dear Monique, Thank you for your nice rating and for letting us know that your stay at Courtyard New Orleans Metairie was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

THERESA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Quiet comfortable rooms....great service
Stayed 4 nights in Oct 2023
Response from Guest Experience Supervisor on Oct 17, 2023
Dear Theresa, Thank you for allowing us to host your recent visit to New Orleans. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are also happy you enjoyed our well-appointed guest rooms. On behalf of all of us at Courtyard New Orleans Metairie, the pleasure was ours, and we look forward to you joining us again soon. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Vanessa

Stayed 2 nights in Oct 2023
Response from Guest Experience Supervisor on Nov 6, 2023
Dear Vanessa, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard New Orleans Metairie. We look forward to your return and wish you all the best with your future travels.Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Candis

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Oct 2023
Response from Guest Experience Supervisor on Oct 17, 2023
Dear Candis, We are happy you chose Courtyard New Orleans Metairie for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area.Best regards, Lindsay Reimonenq Guest Experience Supervisor

6/10 Okay

BONNIE

Travelled with partner
the staff are wonderful but there were very few amenities, no shower cap, lotion. . the only small place for breakfast is overpriced for the location. it was understaffed, the wait long, yet the staff are very accommodating, i’ve had oatmeal at the Ritz Carlton for less. noticed the windows were filthy . overall an uncomfortable stay except for the pleasant and friendly staff.
Stayed 2 nights in Oct 2023
Response from Guest Experience Supervisor on Oct 9, 2023
Dear Bonnie, Thank you for taking the time to evaluate your stay. We sincerely apologize for the cleanliness issues and for the service shortfalls you came across. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We understand your frustration and are grateful for your patience. With that being said, we appreciate your positive comments on our devoted associates. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Best regards,Lindsay Reimonenq Guest Experience Supervisor

2/10 Terrible

Judy

Stayed 1 night in Oct 2023
Response from Guest Experience Supervisor on Oct 9, 2023
Dear Judy, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Stefanie

Stayed 1 night in Oct 2023
Response from Guest Experience Supervisor on Oct 25, 2023
Dear Stefanie, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard New Orleans Metairie, and we look forward to welcoming you back soon.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Kenisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean, quiet and nice
Stayed 2 nights in Sep 2023
Response from Guest Experience Supervisor on Oct 5, 2023
Dear Kenisha, Thank you for choosing Courtyard New Orleans Metairie and for your excellent rating. We are thrilled to know we exceeded your expectations and that you loved our well-maintained accommodations and convenient location. It was our pleasure hosting you, and we look forward to welcoming you back soon. Safe travels.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Experience Supervisor on Oct 5, 2023
Dear Darryl, Thank you for being our guest and for your outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard New Orleans Metairie. We look forward to your return and wish you all the best with your future travels.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Mahla

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 1 night in Sep 2023
Response from Guest Experience Supervisor on Oct 2, 2023
Dear Mahla, We appreciate you taking the time to leave your kind rating for Courtyard New Orleans Metairie. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We look forward to seeing you again soon. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Omar

Stayed 1 night in Sep 2023
Response from Guest Experience Supervisor on Oct 21, 2023
Dear Omar, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard New Orleans Metairie. We look forward to your return and wish you all the best with your future travels.Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Andrea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this room at the last minute on 9/28 for my parents who are 78 and 80 years old. We drove from 8 hours away the day before to move me to New Orleans for a new job that starts next week. They helped me move into my new place all day and were so exhausted; I couldn't allow them to sleep on an air mattress at the end of such a long day. I called the front desk to make sure the staff knew who was checking in and explained to the staff member who answered the phone (Christina?) who would be checking in and why, she said she would be sure to take care of them - and she did! They had lovely things to say about how she treated them. The only drawback was the lack of a decent breakfast at the hotel. Other than that, we would definitely stay at this hotel again.
Stayed 1 night in Sep 2023
Response from Guest Experience Supervisor on Oct 1, 2023
Dear Andrea,Thank you for being a valued guest. We greatly appreciate you taking the time to share your experience at the Courtyard by Marriott New Orleans Metairie. We are thrilled to hear that you had an enjoyable stay and that our staff provided you with excellent service. Our commitment to delivering exceptional experiences to our guests is of utmost importance, and your feedback is invaluable. Additionally, we would like to thank you for your comments regarding breakfast. We have shared them with our food and beverage team and will use them to continuously improve our services. On your next visit to the area, we hope that you will choose to stay with us again. Our team will be eagerly waiting to welcome you back and provide you with another memorable experience. Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Sammi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day stay
Everything was good. We even took the opportunity to eat at the little grill and the food was pretty good. I was a little disheartened they were not open all day and had no option for lunch. Also, there was only one person there. She did amazing though while servicing 7 plus people alone. I had requested extra pillows on the reaervation and did not get those. When we got to the room we requested an extra blanket too but it took 3 times requesting and finally going to the desk to get it. The place was very clean and comfortable tho
Stayed 2 nights in Sep 2023
Response from Guest Experience Supervisor on Sep 27, 2023
Dear Sammi, Thank you for choosing to stay with us at Courtyard New Orleans Metairie. We appreciate you mentioning how our clean facilities and delicious dining options enhanced your time with us and that you overall had a pleasant time with us. That said, please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations appropriately for immediate attention, and we are grateful for your patience. We hope you will revisit us on your next visit to New Orleans.Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Hotel was very clean and staff was pleasant. My biggest complaint would probably be that the shower had absolutely no water pressure. Our room felt very humid, almost damp feeling. They do have a coffee shop but it isn’t open very long, just a few hours in the morning time.
Stayed 2 nights in Sep 2023
Response from Guest Experience Supervisor on Sep 27, 2023
Dear Kelli, Thank you for choosing to stay with us at Courtyard New Orleans Metairie. We are glad to know you overall had a pleasant stay and that our clean facilities, along with thoughtful service, enhanced your time with us. That said, we regret not meeting all of your expectations and the inconvenience this caused. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We are grateful for your patience and look forward to welcoming you again.Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Zongnatra

Stayed 2 nights in Sep 2023
Response from Guest Experience Supervisor on Oct 15, 2023
Dear Zongnatra, We are glad you enjoyed your time at Courtyard New Orleans Metairie. Thank you for your nice rating, and we look forward to your next visit. Best regards, Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great option if you’re looking to be close to the city but not downtown. Everything was 9 to 10 minutes away. Near many restaurants, Lakeside mall, etc. Very convenient!!
Stayed 1 night in Sep 2023
Response from Guest Experience Supervisor on Sep 22, 2023
Dear Maya, Thank you for allowing us to host your recent visit to New Orleans. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Courtyard New Orleans Metairie, the pleasure was ours, and we look forward to you joining us again soon. Best regards, Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Tachesha

Stayed 2 nights in Sep 2023
Response from Guest Experience Supervisor on Oct 10, 2023
Dear Tachesha, We are happy you chose Courtyard New Orleans Metairie for your recent visit to New Orleans. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property newly renovated and staff was very friendly and polite.
Stayed 1 night in Sep 2023
Response from GENERAL MANAGER on Sep 18, 2023
Dear Erin, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, makes Courtyard New Orleans Metairie an excellent choice when visiting New Orleans. We appreciate you sharing your feedback and look forward to seeing you when you return to the area.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Laquita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GENERAL MANAGER on Sep 18, 2023
Dear Laquita, Thank you for your perfect rating. We are glad that we exceeded all of your expectations and that you loved much about your stay. Our team will be delighted to hear your feedback. Thank you again for sharing your experience, and we look forward to many more visits with you at Courtyard New Orleans Metairie.Best regards,Lindsay Reimonenq Guest Experience Supervisor

10/10 Excellent

Hercules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Nice location and walking distance to many restaurants. I enjoyed my stay
Stayed 2 nights in Sep 2023
Response from GENERAL MANAGER on Sep 17, 2023
Dear Hercules, Thank you for posting your generous review of Courtyard New Orleans Metairie. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our great city. We are pleased you found our hotel a relaxing retreat. It was a pleasure having you, and we look forward to hosting you again soon.Best regards,Lindsay Reimonenq Guest Experience Supervisor

6/10 Okay

Elise

Travelled with group
I just didn’t like that the air conditioner was leaking and anytime we asked for more towels the cleaning people had attitudes with us. Everything else was decent.
Stayed 3 nights in Sep 2023
Response from Guest Experience Supervisor on Sep 11, 2023
Dear Elise, Thank you for reviewing your recent stay with us. We are glad your overall stay was satisfactory; however, we apologize for the maintenance and housekeeping issues you outlined. We will address this with our teams to ensure corrective measures are taken. We appreciate your patience and hope to have another opportunity to provide you with the excellent stay you deserve. Best regards,Lindsay Reimonenq Guest Experience Supervisor

8/10 Good

Eider, Doral

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and quiet
Stayed 1 night in Aug 2023
Response from Guest Experience Supervisor on Sep 6, 2023
Dear Eider, Thank you for taking the time to post your wonderful feedback regarding your time at Courtyard New Orleans Metairie. We regularly receive praise for our quiet rooms, and we are glad you enjoyed the relaxing atmosphere. It was such a joy to be included in your travel plans, and we look forward to seeing you again soon. Best regards,Lindsay Reimonenq Guest Experience Supervisor