Ratings based on 3,788 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

Tiny room not what was shown in picture constructi

Posted 18-May-2016
Construction outside our window with jackhammers and backhoe from sunup to sundown. Honeymoon was not relaxing at all because of this. The room was so small we were tripping over each other. Eric at the front desk was rude. Lack of parking forced us to pay $90 for 3 days. This was not what we were expecting for our honeymoon.
Comment from Hotel Management
21-May-2016 by Mike Larose GM, Hotel Management
I am so disappointed to hear that your special trip did not meet expectations! We pride ourselves on being part of 5 star New Orleans experiences and apologize for not hitting the mark. We hope that if you return to New Orleans you can consider giving us another opportunity,
4out of 5
by A verified traveller fromCanada

good quiet location

Posted 17-May-2016
very quiet and convenient location. disappointingly small room but very comfortable bed. first room we were given had only tiny window and next to elevator so we changed. carpet needed better vacuuming, lots of dust in alcove next to chest of drawers. breakfast plentiful but lacked variety.
4out of 5
by A verified traveller

Posted 12-May-2016
Great experience. Would definitely stay there again.
Comment from Hotel Management
21-May-2016 by Jonathan Rogers, Hotel Management
We are so glad to hear the great feedback! Thanks for sharing.
4out of 5
by A verified traveller fromWake Forest, NC

The Review

Posted 10-May-2016
Pros: See Above
Cons: Nothing
Location: Within walking distance of great restaurants clubs and parks.
clean rooms, receptive staff great location, cool Bartenders.
Comment from Hotel Management
21-May-2016 by Mike Larose, GM, Hotel Management
Sounds like a perfect stay! Thanks for sharing the feedback!
5out of 5
by A verified traveller

Zentrale Lage

Posted 8-May-2016
Super Lage, sehr guter Service und alles sauber und entspannt. Würde das Hotel immer wieder buchen.
2out of 5
by A verified traveller

Location...and that's about it.

Posted 7-May-2016
Pros: Overall appearance seemed promising, location is right in the heart however everything else left little to be desired.
Cons: Too much to list
Location: In the French Quarter, walking distance to the River Front. Great food all around, plenty of shopping and tours galore at your disposal.
Pros: The location is truly about the only pleasant experience we had here. It was in walking distance from most things you want to see in New Orleans. It did have a decent "free" breakfast and surprisingly more TV channels available than I have seen before at a hotel. Cons: Very curt front check in clerk-didn't want to be troubled with pleasantries. She just wanted to move you through (no line) as soon as she possibly could to be done with you. Arrived with my Expedia itinerary showing we booked and paid for a king size room. Was given a double instead. Clerk blamed Expedia for error. Thin Walls-you could hear everything (no sound dampening) We were awakened at 4 am by someone's alarm that went off for hours Green Shower head-hasn't been descaled in ages Bathroom sink had no water pressure The water ran all night-presumably from the floors above ours flushing toilets No working exhaust fan in bathroom-steamed the entire room up Construction began at 6 AM-very loud
Comment from Hotel Management
10-May-2016 by Mike Larose, GM, Hotel Management
I am sorry to hear about your experience, as we always do shoot for 5 star stays! That includes the higher than expected number of TV channels you noted, as well as upgraded internet, beds, bedding, and more. Unfortunately, it sounds like we did have some hiccups along the way with this stay though, and I do genuinely apologize, and hope that you can give us another chance to impress if you return to New Orleans.
4out of 5
by A verified traveller fromVancouver, BC

Safe, clean, quiet and close to everything.

Posted 4-May-2016
Pros: The history, location, and combined architecture of the structure. Most of all, the staff.
Cons: Maybe install call phones to Security for men who are locked out of their rooms at night, buff naked. My husband met one at 3:00 am..LOL !!
Our first trip to New Orleans and we will come back. We met nice people, the staff is excellent and friendly, the room was quiet and close to Canal St, Harrah's casino, the Riverfront walk...everything.
Comment from Hotel Management
5-May-2016 by Mike Larose, GM, Hotel Management
Oh my! We are glad that you had a great time staying with us, even though there was the late night surprise. Thank you for taking the time to share your review, and we hope to see you again soon.
5out of 5
by A verified traveller

Incredible stay!!!!!

Posted 3-May-2016
This hotel far surpassed what I expected. The staff absolutely incredible!!! The place was clean, the breakfast was good and the drinks at the bar were right on point!!!
Comment from Hotel Management
5-May-2016 by Mike Larose, GM, Hotel Management
Such great feedback to hear! Thank you for sharing. We always strive for PERFECT guest experiences and I am glad to know that we were able to hit the mark.
5out of 5
by A verified traveller fromOttawa, Canada

Only 2 blocks from French Quarter

Posted 29-Apr-2016
Excellent hotel combing old and new architecture from 7 old buildings. Very quiet and well maintained. Particularly enjoyed the outdoor courtyard and pool. Only negative was the water pressure which was far to harsh.
Comment from Hotel Management
5-May-2016 by Mike Larose, GM, Hotel Management
Thank you for letting us know about your 5 star stay! We genuinely appreciate knowing that guests are having a great time visiting with us, and hope your travels bring you back again soon.
3out of 5
by A verified traveller

ホテルの概観が非常に良い

Posted 27-Apr-2016
比較的快適に過ごすことができました。 ホテルスタッフの対応も良かったと思います。 部屋も綺麗でしたが、エアコンがかび臭いのと、洗面所の水の出が良くありませんでした。