Ratings based on 1,704 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromCalgary

very convenient, helpful & Friendly staff

Posted 22-Jan-2017
Pros: Staff attitude, room cleanliness and quiet
Cons: ?
Location: Less than 2 blocks from Canal St. Easy walking distance to Arts District & French Quarter
We were impressed with the great location. Lots to see and do close by. Every staff member we encountered was looking to see if there was anything we needed. Some rough edges due to ongoing construction
1out of 5
by A verified traveller fromDC

Room dirty and old

Posted 14-Jan-2017
Cons: They need a complete make over
We checked in and couldn't wait to check into a different hotel. Not even deserving a 2 star rating.
Comment from Hotel Management
16-Jan-2017 by Mike Larose-GM, Hotel Management
Thank you for sharing your feedback with us, Lisa. I'm sorry to hear that our hotel did not meet your expectations. We would love to know more in order to address any concerns you may of had. While we do have some exciting new changes happening at our property, we hope to have another chance to welcome you back again in the near future.
4out of 5
Recommended
for Everyone
by A verified traveller fromCA

Great hotel

Posted 10-Jan-2017
We stayed 4 nights and it had everything we were looking for including great location, free breakfast, comfortable room, and good prices. We really enjoyed our stay here and would stay again. Close enough to walk everywhere! If you stay here try and get brunch at least one morning across the street at the Ruby Slipper, delicious! The bar attached to the hotel was also nice for a drink!
Comment from Hotel Management
10-Jan-2017 by Mike Larose-GM, Hotel Management
Thank you for sharing your review with us, Lauren. We're delighted to hear that we meet all of your expectations! Our location is perfect for anyone looking for a real New Orleans experience. It's great being near so many great restaurants and major attractions! Be sure to come back and see us again soon for another great stay.
1out of 5
by A verified traveller

Appalling and disappointing experience.

Posted 8-Jan-2017
We were a party of 3 couples who had booked a package via Expedia and this was the hotel that was included.We had checked the trip advisor reviews and for the most part they were decent. This is absolutely not the case. 2 of 3 couples had room difficulties and had to be moved. When we entered our 1st floor room we were greeted with a dumpster and numerous bags of garbage in the back alley as our view. If that wasn't bad enough, we saw cockroaches. I called the front desk immediately to get another room. They were nochalant, telling us a staff member would bring us keys to another room and no one came. Then after we walked back to reception to get the keys, they didn't work. Suffice it to say we were very upset. We wanted a higher room in case there were more bugs on the main floor and though they offered to move us the next morning, we declined because our friends were situated next to an elevator on the 4th floor and they hadn't slept at all so we were leery about what we would get. I asked for some kind of compensation but the reception staff felt they they had changed our room so that should be ample. They directed us to Expedia and Expedia was clear that this was a tactic on the hotel's behalf to scapegoat them instead of compensating us. In the end we reached an agreement with Expedia but the hotel took no responsibility.
Comment from Hotel Management
12-Jan-2017 by Mike Larose-GM, Hotel Management
Thank you for sharing your feedback with us. I'm disappointed to hear about your experience while staying with us, this does not seem consistent with the service we're know for. While we do our best to accommodate the needs of our guests, proper communication is a must. We're always hear to help, no matter what the issue may be. I can assure you that I will follow up with my staff to ensure that we are properly communicating with our guests and resolving any concerns swiftly, efficiently and with care. I hope your decision is not final, as we have some exciting new changes happening to our location and hope to have another chance to welcome you back again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller fromontario, canada

Great place to stay.

Posted 4-Jan-2017
Pros: Clean, nicely appointed
Location: Within walking distance to french quarter and downton
Can't say enough about the Staff they all so helpful and friendly. The room was always kept clean and the king size bed was very comfortable. The hotel is nicely situated close to the French Quarter and downtown. Good internet access and room was well equipped. The staff were really helpful getting reservations and knowledge of what to see. Our 9 day stay would not have been as much fun if not for the most pleasant staff we have met. Mel and Maddie
Comment from Hotel Management
4-Jan-2017 by Mike Larose-GM, Hotel Management
Thank you for sharing your review with us, Mel and Maddie! We'll be sure to pass along your kind words to our staff. We know how tough an extended trip can be and we're glad we were able to make it a memorable one! We can't wait to welcome you back again for another 5/5 experience.
5out of 5
Recommended
for Everyone
by A verified traveller fromMéxico CDMX

Buena ubicación, muy cómodo

Posted 30-Dec-2016
Cerca del barrio francés, personal muy amigable, buen desayuno y café para llevar
Comment from Hotel Management
2-Jan-2017 by Mike Larose-GM, Hotel Management
Gracias por compartir tu reseña con nosotros, Alvaro! Nuestra ubicación es realmente perfecta para cualquiera que quiera explorar lo que Nueva Orleans tiene para ofrecer. Es genial estar cerca de muchas de las atracciones populares de las ciudades! Asegúrate de volver y vernos pronto.
5out of 5
Recommended
for Everyone
by A verified traveller fromCiudad de México

Excelente ubicación

Posted 27-Dec-2016
Pros: Las instalaciones en general
Cons: Servicios de información sobre la ciudad
Location: Ubicada a tres cuadras de Canal Street, y del Barrio Francés, a cuatro cuadras de los museos más importantes y a cuatro cuadras del malecón
Hotel muy agradable y con muy buena ubicación, recomendable para presupuestos ahorrativos.
Comment from Hotel Management
2-Jan-2017 by Mike Larose-GM, Hotel Management
Gracias por compartir tu reseña con nosotros, Noé! Estamos encantados de escuchar acerca de su experiencia de 5 estrellas. Esperamos que haya podido aprovechar al máximo su ubicación conveniente. Su ser perfecto cerca de muchas de las atracciones populares de las ciudades. Podemos esperar a tener otra oportunidad para darle la bienvenida de nuevo!
5out of 5
Recommended
for Everyone
by A verified traveller fromAustin Tx

Quiet but close to everything!

Posted 24-Dec-2016
This was our second stay here and we love it.within walking distance to French Quarter and Bourbon Street.and Trolley Lines.Quiet rooms,decent free breakfast and great staff.We will always stay here when we come to New Orleans.
Comment from Hotel Management
26-Dec-2016 by Mike Larose-GM, Hotel Management
Thank you for sharing your 5/5 experience with us, Brandi! We always love hearing back from our returning guests. It sounds like you had a great time thanks to our convenient location! Our complimentary breakfast is always a great way to start your day before exploring all that New Orleans has to offer. We hope to welcome you back again for another perfect stay!
5out of 5
Recommended
for Everyone
by A verified traveller fromNiles

Very nice hotel in a nice location.

Posted 21-Dec-2016
Great for couples! Nice pool, breakfast, location. Clean!
Comment from Hotel Management
21-Dec-2016 by Mike Larose-GM, Hotel Management
Thank you for sharing your 5/5 experience with us, David! Our heated pool is a perfect place to relax during the cooler months here in the Big Easy! We're glad you enjoyed the convenience of our location and hope to see you again soon!
5out of 5
Recommended
for Everyone
by A verified traveller froms

Nice hotel in New Orleans close to everything

Posted 21-Dec-2016
We enjoyed staying in this hotel for a couple of days. There is some renovation of the hotel that gives it a nice open lobby. The breakfast is good and wifi works. Bed is very comfortable. There is a nice bar connected to the hotel. Be prepared to wait for valet parking during peak times $35/day and includes in/out privileges . I would stay here again, this hotel is a good value.
Comment from Hotel Management
21-Dec-2016 by Mike Larose-GM, Hotel Management
Thank you for sharing your review with us, Steve! Our complimentary breakfast is a great way to start your day and gives you all the energy needed before heading off into the City! We can't wait to welcome you back again for another perfect stay.