Ratings based on 3,863 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromKS

Friendly employe

Posted 23-Jul-2016
The room is clean y with a good size. The personnel are friendly and take care of any that you need. It was a excellent hotel, specially for the price. It is good located.
Comment from Hotel Management
25-Jul-2016 by Mike Larose-GM, Hotel Management
Thank you for sharing your review with us, Ariana! Come back and see us again for another excellent stay!
3out of 5
by A verified traveller fromWisconsin

Great style, close to attractions

Posted 21-Jul-2016
Pros: Style fits New Orleans
Cons: Housekeeping could be trained better
Location: Only a short distance from Bourbon street
House keeping was a little disappointing, did not get clean towels everyday and there was mold under rim of toilet. We called for pillows and blankets for the pull out bed and never got them.
Comment from Hotel Management
21-Jul-2016 by Mike Larose-GM, Hotel Management
Thank you for sharing your feedback with us, Craig. While I'm glad you enjoyed the unique style of our hotel, I'm disappointed to hear about the service you received. I will be sure to follow up with my staff to prevent this from happening again. We hope this doesn't deter you from visiting us again and look forward to welcoming you back.
5out of 5
by A verified traveller

Buen hotel centrico y limpio

Posted 19-Jul-2016
Pros: La atención y la limpieza
Cons: Variar el desayuno.
Location: Cercano al hotel existen una buena cantidad de atractivos: acuario, museo, insectario, mercado, embarcadero, etc.
La estancia fue agradable, buena atención, limpio y cercano a las principales atracciones de la ciudad. Hace falta estacionamiento.
Comment from Hotel Management
22-Jul-2016 by Mike Larose-GM, Hotel Management
Thank you for your review! Come back and see us again soon!
2out of 5
by A verified traveller fromHiram, Ga

Check-in & valet are great...Nothing else is :-(

Posted 18-Jul-2016
We had a late check in. The check in staff and valet were fantastic: courteous, helpful and pleasant - especially for 2 AM! Our room was not. The carpet, couch and chair had stains. There was left over underwear beside the TV, the shower still had soap on the shelving and dirty rags hanging on the rod. The sheets were so small they would not stay on the bed. The breakfast was horrible. If you like soupy eggs that taste like they came from a powder and very dried out hard waffles then you would be OK with the breakfast. I ended up with food poisoning within our first day, but I can't say where it came from. Needless to say we were stuck in the hotel for the remainder of the stay with my illness. Again the valet assistance upon our check out was amazing and very helpful. I've stayed at country inn before but this was by far my least favorite!
Comment from Hotel Management
20-Jul-2016 by Mike Larose-GM, Hotel Management
Thank you for sharing your experience with us, Amy. It's great to hear that our valet and check-in staff provided a warm welcome with such a late arrival! However, I am disappointed to hear about the remainder of your stay. I will be sure to follow up with our housekeeping staff, the issues you experienced during your stay do not seem consistent with the service we strive to provide. Your concerns will be thoroughly investigated to ensure that this does not happen again. I want to apologize for your negative experience and hope that we have another chance to impress you in the future.
5out of 5
by A verified traveller

Walking distance to French Quarter

Posted 17-Jul-2016
Great staffs, clean room, comfortable bed, very quite in the night so can rest well and nice breakfast. Overall we had a great time. Thank you all.
Comment from Hotel Management
18-Jul-2016 by Mike Larose-GM, Hotel Management
Thank you for your review! Come back and see us again for another 5-star experience!
4out of 5
by A verified traveller fromArkansas

Convenient location near major attractions

Posted 16-Jul-2016
Pros: Friendly staff, comfortable bed, and large selection of TV channels.
Cons: Breakfast offered good variety and was overall delicious, but on one occasion coffee was not hot and gravy was no thicker than skim milk.
Location: Short walk of three blocks to Canal Street and then the French Quarter near the river side where Audubon Aquarium and ferry terminal is located.
Via AmTrak wife and I took two of our teenage granddaughters on their first visit to New Orleans. The hotel is a short walk to the French Quarter and has easy access to public transportation. Our two-room suite was very comfortable allowing some privacy when needed. Large selection of TV stations and adequate WiFi. The girls enjoyed the swimming pool. Hotel staff were great, always very friendly and helpful. We have stayed in this hotel five or six times and always had good experiences.
Comment from Hotel Management
18-Jul-2016 by Mike Larose-GM, Hotel Management
Thank you for sharing your review with us, Jim! It's always great hearing such detailed feedback from our returning guest. We can't wait to welcome you and your family back again!
4out of 5
by A verified traveller fromUK

New Orleans experience

Posted 14-Jul-2016
Pros: Close to attractions, easy walking to river and felt safe. Comfortable bed.
Cons: Would have liked to walk down stairs from 3rd floor but no obvious stairs other than emergency exit which was not pleasant.
Location: Near Canal St. Helpful visitor centre on Decatur and national park centre couple of minutes further up. Did Swamp tour early morning to avoid heat.
Hotel well placed to get to attractions. Just 2 mins walk from Canal Street. Staff attentive and helpful. Warm welcome and staff on hand with towels when arriving during a thuderstorm. Rooms warehouse look with beams and bare brick walls but comfortable. New Orleans great place to visit. Everyone friendly and the city has done a remarkable job in recovering from Katrina. Jackson Square interesting and levees pleasant to walk along in evening watching the river traffic. French Market worth visiting. Jazz concert in Old Mint recommended by national park centre.
Comment from Hotel Management
15-Jul-2016 by Mike Larose-GM, Hotel Management
Great review, Margaret! We love when guest give us such detailed feedback! It' sounds like our wonderfully convenient location provided you with a true New Orleans experience! We can't wait to welcome you back again!
5out of 5
by A verified traveller

Très bien situé et excellent service

Posted 14-Jul-2016
Hotel très bien situé près de toutes les attractions.
Comment from Hotel Management
17-Jul-2016 by Mike Larose-GM, Hotel Management
Merci beaucoup pour votre avis! Reviens encore!
4out of 5
by A verified traveller

ロケーションよし、部屋も静か

Posted 7-Jul-2016
1万5千円以下ならおすすめ。でも、朝食はちょっとしょぼい。コーヒーは最悪。 今回は余裕がありませんでしたが、中庭もちょっと素敵な感じ(たいしたことはないけど)
Comment from Hotel Management
12-Jul-2016 by Mike Larose-GM, Hotel Management
ご意見をお寄せいただきありがとうございます、それは私達にとって非常に重要です。すぐに再度アクセスしてください。
4out of 5
by A verified traveller

Nice and clean. Close walk to French quarters.

Posted 5-Jul-2016
Pros: The location. Cleanliness, quiet, bell hops, breakfast, cold water in the lobby. Nice and helpful concierge.
Cons: I'm sure this is true with most hotels, but check in staff could be a little friendlier.
Location: About a block and a half from Canal street. Short walking distance to French quarters. Safe area. Close to aquarium, street cars,river and casino.
Nice and clean hotel. Pool is very small but nice. Good breakfast. Bell hops out front are really nice and will hold your luggage if you want to go walking around before you check in. They also kept our luggage after we checked out and called us a really nice taxi to the airport. I would stay here again if we ever go back to New Orleans. It's a great location. About a block And a half from canal street.
Comment from Hotel Management
5-Jul-2016 by Mike Larose-GM, Hotel Management
Thank you for your detailed review! It sounds like our staff contributed to a wonderful New Orleans experience! Our convenient location can't be beat. We look forward to welcoming you back again!