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Days Inn by Wyndham Middletown – Avis

2 out of 5
Days Inn by Wyndham Middletown
4939 Route 17 M, New Hampton, NY

Avis

6,6
Note de 10 – Excellent, d’après 110 avis sur 555." "
Note de 8 – Bien, d’après 160 avis sur 555." "
Note de 6 – Acceptable, d’après 118 avis sur 555." "
Note de 4 – Médiocre, d’après 72 avis sur 555." "
Note de 2 – Terrible, d’après 95 avis sur 555." "

7,0/10

Propreté

7,6/10

Service et personnel

5,6/10

Commodités

6,2/10

État et installations de l’hébergement

5,6/10

Écoresponsabilité

Avis

2/10 – Terrible

Nathalie

Séjour de 2 nuits en juillet 2022

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2018

8/10 – Bien

JOSE

Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en octobre 2017

8/10 – Bien

Thomas, Jersey City

Points forts : Propreté, service et personnel
Good price/quality ratio
The room was about what we expected for that price. It wasn t fancy but clean. The pool was surrounded by a nice lawn. The general feeling was good. On the minus side, the motel stands along a busy road, but nothing crazy.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Propre et modeste
Hôtel propre et modeste. Il faut se lever tôt pour le déjeuner continental (il sert tout de même des œufs et saucisses) car il est servie de 6:00 à 9:00. Bémol: vers 8:30 il ne reste presque plus rien. Personnel courtoie, endroit tranquille. À proximité d'un restaurant ihop (pour rattraper le déjeuner si on l'a manqué) et à 10 min d'un centre d'achat. Un peu cher pour 3 nuits (période black friday: pour 2lits doubles/frigo/micro-onde)mais le séjour était bien. À réssayer

8/10 – Bien

Michel, Blainville

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien pour un bon prix
Rapport qualité prix très bon propre bon déjeuner trenquil pas de bruit et confortable

4/10 – Médiocre

Nadia, Québec

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Senteur d'humidité

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Air climatisée défectueuse

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

2/10 – Terrible

Bryan, Taftville

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We just had the worst stay at a Days Inn in New Hampton, NY. We were there for two nights due to its proximity to Legoland. When we got there the room was dirty. The tub was rusted, and the tub didn't work. So my 6 year old had to shower. On the first night, my husband and I were woken up at 4am due to a commotion outside. The next day the front desk agent told her there was a stabbing! The first morning there was very little left when we went to get breakfast, but we managed. The second morning we did not get breakfast at all! They had bagels and no condiments. When I asked if I could get some I was told no! The pool was not open on Memorial Day weekend! When my husband and I expressed out concerns to the manager he dismissed our concerns, especially about the stabbing. He said there was nothing he could do, that it could have anywhere! He was not fazed by a stabbing in the least, like it happened everyday. We will be leaving multiple reviews on any site possible. This location should be closed!
Séjour de 2 nuits en mai 2024
Owner a répondu le 28 mai 2024
Dear Bryan, We're sorry to hear that you had an unpleasant experience at our Motel. This behavior is unacceptable, and we apologize for any inconvenience or discomfort it may have caused. We have spoken with our staff and are taking steps to ensure that this doesn't happen again.

10/10 – Excellent

Alexandrea

Points forts : Propreté, service et personnel
The barth tub had rust
Séjour de 4 nuits en mai 2024
Manager a répondu le 28 mai 2024
Dear Alexandrea, We're sorry to hear that you had a negative experience at our motel. We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.

6/10 – Acceptable

Miosotis

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
Rooms smells smoky, people smoke in the rooms.
Séjour de 1 nuit en mars 2024
Manager a répondu le 24 avr. 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better.

4/10 – Médiocre

Donald

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 1 nuit en avril 2024
Manager a répondu le 22 avr. 2024
We are very sorry to hear that you didn't have a great experience in our hotel. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will make improvements accordingly.

2/10 – Terrible

Terence

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
Manager a répondu le 11 avr. 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will review our procedures and take steps to ensure that our rooms meet the highest standards.Your feedback is extremely valuable to us and will assist us in improving our cleaning services.

6/10 – Acceptable

Michael

This is a very basic motel. I stayed there for a few days. I was surprised that no one ever came to clean the room, make the bed or add toiletries. My impression is it’s a motel meant for hook ups. The room is quiet though. The bed was comfortable, and it was clean.
Séjour de 5 nuits en mars 2024
Manager a répondu le 26 mars 2024
We apologize for any inconvenience caused by the room features during your stay. We value your feedback and are looking into making necessary upgrades to ensure a more comfortable and satisfying experience for all our guests.

10/10 – Excellent

Abigail

Séjour de 1 nuit en mars 2024
Manager a répondu le 26 mars 2024
Thanks for your 5-star review! We sincerely appreciate your feedback. We can’t wait to share your 5-star review with our team. They’ll be thrilled!

2/10 – Terrible

Honora

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Don’t stay here
Refrigerator didn’t work. Bath tub didn’t hold water. Neighbors were noisy.
Séjour de 3 nuits en février 2024
Manager a répondu le 6 mars 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 – Terrible

Kate

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This place has gone down hill in the last few years. After this stay, we will never stay here again.
Séjour de 4 nuits en février 2024
Manager a répondu le 13 févr. 2024
Hi Kate, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel ,so we are sorry to have let you down.Recently it's under new ownership & our mission is to provide excellent guest experiences.

2/10 – Terrible

gabrielle

Séjour de 3 nuits en décembre 2023
Manager a répondu le 19 janv. 2024
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

8/10 – Bien

Gabriela

Séjour de 1 nuit en décembre 2023
Manager a répondu le 19 janv. 2024
We are so happy to hear that you enjoyed your stay with us. Thank you for your review.

6/10 – Acceptable

Franklin

Voyage en groupe
Points faibles : Service et personnel, état et installations de l’hébergement
The refrigerator was noisey and it had to be unplug during the night. Not enough water coming from the shower. Water constantly run in the toilet. Couldn't control the thermostat for heat.
Séjour de 2 nuits en novembre 2023
Manager a répondu le 7 déc. 2023
Thank you for your feedback. We’re very sorry to hear about your recent experience. This does notreflect the standard of service that our customers deserve. We value our guests feedback and work hard to ensure that similar issues do not occur in the future.

8/10 – Bien

Wilfredo

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was clean and quite neighborhood
Séjour de 1 nuit en novembre 2023
Manager a répondu le 7 déc. 2023
Thank you for sharing this positive review. We appreciate our location here in Days Inn Middletown NY just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

10/10 – Excellent

Brittany

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So i am traviling from arizona and im here visiting my sick father and i stayed at 2 other hotels that were upsetting and gross, then i got here. Days inn, the room was super clean, comfy bed, clean bathroom, EXCELLENT WIFI 5g. Staff at the front desk has gone beyond and above! So friendly and helpful honestly i dont know the last time ive seen true, kind customer service. If your looking for a hotel for the nigjr seriously stop here. Fair price!
Séjour de 1 nuit en novembre 2023
Manager a répondu le 7 déc. 2023
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Days Inn Middletown NY in the near future.

6/10 – Acceptable

Gene

Séjour de 2 nuits en octobre 2023
Manager a répondu le 12 nov. 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 – Acceptable

Lori

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en octobre 2023
Manager a répondu le 26 oct. 2023
We're sorry to hear that you had a negative experience. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need.Thank you for sharing your experience with us - it's important to us.

4/10 – Médiocre

Jackie

Voyage en famille
Points faibles : État et installations de l’hébergement
People outside noisy, overpriced for the looks of the property.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 4 nov. 2023
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 – Médiocre

Oliver

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en octobre 2023
Manager a répondu le 26 oct. 2023
Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Middletown. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 – Médiocre

Jessica Di

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was ok. Don’t choose this hotel if you were depending on the continental breakfast.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 12 oct. 2023
Thank you for taking the time to provide valuable feedback about our service. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

2/10 – Terrible

William

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Room was smelly, hole in bathroom door, no smoke detector, missing vent on heater, filthy remote (could not touch it without a sanitizing wipe), peeling paint on the walls all over the room & ceiling, and dead bugs were on the floor and walls.
Séjour de 1 nuit en octobre 2023
Manager a répondu le 12 oct. 2023
We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback.

2/10 – Terrible

Lori, lakeport

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This place was so dirty. The room smelled like moldy mint, like something was being covered up. The dead bolt was missing in the door. There was a hole in the wall behind the door from the door knob that was covered up with cardboard. The shower curtain rod was broken so water just ran out into the bathroom with obvious water damage because it’s been like this for a while. Bathroom was dirty. The microwave still had a blinking on it like someone had just used it. Terrible.
Séjour de 1 nuit en septembre 2023
Manager a répondu le 12 oct. 2023
We're sorry to hear that your room wasn't cleaned to your satisfaction. We understand the importance of providing a clean and comfortable environment for our guests, and we apologize for falling short in this area. We will review our cleaning procedures and take steps to ensure that our rooms meet the highest standards.

8/10 – Bien

Robert

Voyage en famille
Points forts : Propreté, confort de la chambre
Not worth 200 a night.
Was clean and the bed was great. But the sheets had spots, the refrigerator was broken, the outlets where loose. Not enough lights and room smells. Breakfast area had no toaster or microwave. Under renovation so hope the fix the problems
Séjour de 2 nuits en octobre 2023
Manager a répondu le 12 oct. 2023
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better.

4/10 – Médiocre

Josephine

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Dirty, run down
Séjour de 1 nuit en octobre 2023
Manager a répondu le 12 oct. 2023
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

4/10 – Médiocre

Brian

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was affordable and in the area I needed to stay in. Bath room door didn't close, shower water pressure was very weak, entry way door jam was damaged,tv was discolored, tv console has a broken drawer and sheet cover has a cigarette burn in it. Pros: had waffle maker in the lobby, HVAC system worked bed was clean and comfortable.
Séjour de 1 nuit en septembre 2023
Manager a répondu le 5 oct. 2023
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

2/10 – Terrible

John

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
As soon as you walk in, the room had a terrible pet odor.
Séjour de 1 nuit en septembre 2023
Manager a répondu le 25 sept. 2023
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

4/10 – Médiocre

Caleb

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2023
Manager a répondu le 7 sept. 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.

2/10 – Terrible

Aaron

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2023
Manager a répondu le 29 août 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 – Terrible

Franz-Josef

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Finger weg
Séjour de 3 nuits en août 2023
Manager a répondu le 14 sept. 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 – Terrible

Christopher

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Toilet would not flush, asked for another room, they said that they were booked. I did not stay there that evening and the hotel said that they would cancel my reservation and return my money. As of today I have not received any money onto my charge card.
Séjour de 1 nuit en août 2023
Manager a répondu le 2 sept. 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

2/10 – Terrible

Samantha

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The bed had a cigarette burn, dead bugs, smelt like cigarettes. We did not stay the night found another hotel.
Séjour de 1 nuit en août 2023
Manager a répondu le 29 août 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 – Terrible

David

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms were dirty and in disrepair. There were holes in the walls and smoke detectors missing. The pool was closed due the health dept. We had rented 3 rooms and made the best of it, but the entire motel needs a renovation. We will never recommend this motel.
Séjour de 1 nuit en août 2023
Manager a répondu le 1 sept. 2023
I apologize on behalf of everyone at Days Inn Middletown . Please know that your situation was an exception. We can’t fix the past but you have my personal commitment to improve your stay in future. Until then, please accept my sincerest apologies on behalf of everyone on the team.

4/10 – Médiocre

Colleen

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The room had a horrible odor. The bedding and the towels were stained. The overall facility had a rundown appearance.
Manager a répondu le 29 août 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 – Terrible

jerome

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Coffee maker in the room missing try to put coffee pack in. Remote on the TV was missing Shower
Séjour de 1 nuit en août 2023
Manager a répondu le 29 août 2023
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very dissapointing one night stay.
Although the bed was made, hair and crumbs were found on the sheet under the blanket. When brought to attention of late night staffperson, she offerred a new sheet and pillow cases but no apology or explanation. The tub looked so dirty or just ruined we were too grossed out to stand in it and shower.The wall near the bed was spotted with what appears to have been spilled coffee and never cleaned. The latch lock on the room door was missing a part and not usable.
Séjour de 1 nuit en juillet 2023
Manager a répondu le 3 août 2023
Sorry for the inconvenience occurred during your Stay. It's recently took over under new management. We are working on to improve facility as soon as possible.Thank you for your stay & business.

2/10 – Terrible

Shirley

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The staff was really awesome at this location, but the place very dirty. There was a hole in the wall. For the price they charge, it's really not worth the stay. I would have rather a motel with better ratings.
Séjour de 1 nuit en juillet 2023
Manager a répondu le 27 juill. 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

4/10 – Médiocre

Barbara

Voyage en famille
Points faibles : Propreté
Stains on bed sheets and blankets
Séjour de 2 nuits en juillet 2023
Manager a répondu le 27 juill. 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

10/10 – Excellent

Mariet

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The room was clean and the air worked well. There are lots of places close by to visit.
Séjour de 1 nuit en juillet 2023
Manager a répondu le 27 juill. 2023
Thank you for your review & your Business.

2/10 – Terrible

LaTisha

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Disgusting
The person at the front desk could have been more welcoming. It was near 100 degrees and the pool was closed the day I checked in and the next day when I checked out. The room was disgusting. The fixtures in the bathroom looked horrible. The sheets, pillowcases and towels were stained and yellowed. There was hair in all of the drains and all over the bathroom. The toilet was clogged, I had to remove the lid to flush it. The was a gap under the door, that they attempted to close with brown tape, so there were numerous bugs, spiders and flies all over the room. The curtains were falling off so they couldn't close completely. I asked for another room and was told there were none available. I gathered that this must be a place that usually has hourly guests. Unfortunately I booked months in advance and all the other hotels in the neighborhood were full. Wyndham should be ashamed to have their name attached to this property. I have tried to upload photos of the brown tape on the bottom of the door, tissue stuck in the peep hole and bathroom but was not able to.
Séjour de 1 nuit en juillet 2023
Manager a répondu le 27 juill. 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

8/10 – Bien

Gina

Séjour de 1 nuit en juillet 2023
Manager a répondu le 29 août 2023
Thank you for taking the time to post a review of our property. We look forward to welcoming you back to Days Inn Middletown in the near future.

2/10 – Terrible

Dov

Voyage d’affaires
Points faibles : Propreté, service et personnel
Old moldy spiders bugs yellow wet towels just an awful stay I didn’t even stay there I just left
Séjour de 1 nuit en juillet 2023
Manager a répondu le 27 juill. 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.

10/10 – Excellent

Sacha

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Hotel was close enough to Legoland. The rooms need total upgrade. Bathroom were dingy stains on walls, rusted bath knobs, broken paper holder. Stains on sheets. Cigaryburms on Blankets in a non smoking room. Room smelled of cigarettes every night. I spread with Lysol and the smell lingered. Non working dirty pool. My kids were very upset. Plug outlet not working blown out. The AC made loud clanking noise all night. We found blood stains on most pillow case.The staff was nice. But both rooms in bad condition s. Never returning again to Days Inn. BTW over priced for what we endured.
Séjour de 2 nuits en juillet 2023
Manager a répondu le 27 juill. 2023
Thank you for your review. Recently It's under new management. We will address your issue to get it fix as soon as possible. Thank you for your Business.