Exterior

Reviews of Best Western Glengarry Hotel

2.5 out of 5
Best Western Glengarry Hotel
150 Willow Street, Truro, NS

Reviews

8.2

Very good

Rating 10 - Excellent. 313 out of 697 reviews" "
Rating 8 - Good. 229 out of 697 reviews" "
Rating 6 - Okay. 85 out of 697 reviews" "
Rating 4 - Poor. 41 out of 697 reviews" "
Rating 2 - Terrible. 29 out of 697 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Really nice pool!
Stayed 1 night in Apr 2024
Response from Patsy on Apr 15, 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your experience with our staff and had a great time at our pool. Your kind words mean a lot to us.We strive to provide exceptional service and amenities to all our guests, and it's wonderful to know that we hit the mark with you. We truly appreciate your support and hope to have the pleasure of welcoming you back again soon for another fantastic stay.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jay at the front counter when we checked in was absolutely fantastic. It has been a long time since I have seen customer service that great. Maddie in the restaurant as well had excellent customer service. Highly commend these 2 staff. They are gems worth keeping.
Stayed 1 night in Apr 2024
Response from Patsy on Apr 10, 2024
Dear Carol,Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that Jay and Maddie provided you with excellent customer service. They are indeed valuable members of our team, and we're grateful for your recognition of their efforts. Your feedback is incredibly valuable to us, and we can't wait to welcome you back for another great experience.

10/10 Excellent

Leanne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff were very friendly. Breakfast was buffet style with lots of options.
Stayed 2 nights in Apr 2024
Response from Patsy on Apr 10, 2024
Dear Leanne,Thank you for your kind feedback! We're thrilled to hear you found our establishment very clean and our staff friendly. It's fantastic to know you enjoyed the buffet-style breakfast with plenty of options. We can't wait to welcome you back soon!

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay in a King suite. The room was beautiful and staff were helpful and friendly. We had a lovely supper and complementary breakfast the following day. We were very satisfied with our stay and would recommend it to a friend.
Stayed 1 night in Mar 2024
Response from Patsy on Mar 29, 2024
Dear Kari,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful stay in our King suite. It's fantastic to know that you found the room beautiful and that our staff were helpful and friendly throughout your visit.We're delighted that you enjoyed your supper and complementary breakfast the following day. Providing delicious meals is an integral part of our commitment to ensuring our guests have a memorable experience.Your satisfaction means the world to us, and we truly appreciate your recommendation. We strive to create a welcoming and comfortable atmosphere for all our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We can't wait to welcome you back for another fantastic stay in the future!

8/10 Good

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay would go there again
Stayed 2 nights in Mar 2024
Response from Patsy on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Danielle

Stayed 1 night in Mar 2024
Response from Patsy on Apr 10, 2024
Dear Danielle,Thank you for your feedback! We truly appreciate it. We can't wait to welcome you back soon!

10/10 Excellent

Sacha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening staff and restaurant staff were amazing. Hotel is well located and the cleaning staff were very nice and courteous. My son and I had a great experience. We would definitely stay there again and recommend to others.
Stayed 1 night in Mar 2024
Response from Patsy on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

James

Stayed 2 nights in Mar 2024
Response from Khia on Mar 12, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Jordan

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Patsy on Mar 6, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patsy on Mar 6, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

chrystal

Stayed 2 nights in Feb 2024
Response from Nicole on Mar 28, 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Lisa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it is pet friendly. The breakfast included was delicious. Staff were all very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Patsy on Mar 6, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Julia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful stay. Love the pool and hot tub.
Stayed 1 night in Feb 2024
Response from Patsy on Mar 6, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Louis O.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price with a very nice breakfast. Staff was very welcoming. Thank you
Stayed 1 night in Feb 2024
Response from Patsy on Mar 6, 2024
Thank you for taking the time to share your experience with us following your recent stay at our property.Your satisfaction is paramount to us, and we genuinely appreciate your valuable feedback. Your insights into what you enjoyed about your stay and any areas where we can enhance our services are invaluable to us as we strive to continuously improve and exceed your expectations.We eagerly anticipate the opportunity to welcome you back again in the near future and provide you with another exceptional experience. Please do not hesitate to reach out if there is anything further we can assist you with.

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and hel0fuk
Stayed 2 nights in Feb 2024
Response from Patsy on Mar 6, 2024
We extend our heartfelt gratitude for participating in our survey following your recent stay at our property.Your input is incredibly valuable to us as we endeavor to enhance our services and ensure that every guest experience exceeds expectations. By sharing what you enjoyed about your stay and any areas where we can improve, you play a vital role in shaping the future of our establishment.We look forward to the privilege of welcoming you back for another memorable stay. Should you have any further feedback or requests, please don't hesitate to reach out to us. Your satisfaction remains our utmost priority.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There appears to be some disconnect with housekeeping and the "making up of the room". While we have experienced the non-make-up practice of the room at other hotels due to prior COVID restrictions, we would suggest that this practice be addressed during the check-in process. Otherwise, the guest/housekeeping is left scrambling to have the room made up.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast...great smiling, efficient staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay during return trip down south. Easy check in friendly staff. Food very good in restaurant.
Stayed 1 night in Feb 2024

10/10 Excellent

Lyslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose to stay here for one night as it was close to an event that we were attending and it was great. We had a clean room, Complimentary toiletries, Pool and hot tub access, and the free breakfast was good too.
Stayed 1 night in Jan 2024

4/10 Poor

Michelle

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The restaurant was good and the staff was friendly. Originally booked a 1 queen bed room and it got changed to a 2 queens room. I was travelling with a toddler alone (female) and got put in a room with a door to the outside and had an adjoining room. This was not only what I would consider more on the unsafe side but VERY noisy as well. I was considering staying at the “extended stays” part but decided against it for this reason and had I known I would have just stayed there because they looked nicer and more updated. There was also kids running up and down the hall in the early morning which woke my toddler up. The bathtub had the pink bacteria build up that can be easily cleaned with a good cleaning spray and brush. The staff did allow me to check out an hour later which was appreciated and the room itself appeared clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Eutacio

Customer staff very helpful
Stayed 2 nights in Jan 2024

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, good breakfast buffet. Smallest elevator I’ve ever seen for a hotel and I wish they had a gym.
Stayed 2 nights in Jan 2024

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very clean, breakfast was delicious.
Stayed 1 night in Jan 2024

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Celine

Stayed 1 night in Jan 2024

10/10 Excellent

Berta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Our room was clean, comfortable and quiet and the pool and hot tub was a nice extra! There aren't really a lot of dining options in walking distance so it was very convenient having a hot breakfast included with our stay. It's buffet style but there were plenty of staff around to make sure we had whatever we needed. Would definitely stay there again if we need to be in Truro overnight.
Stayed 1 night in Jan 2024

10/10 Excellent

ALAN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rochelle

Stayed 1 night in Jan 2024
Response from Mark H on Jan 11, 2024
Dear RochelleThank you for rating your recent stay with us and for the great rating. We hope to serve you again.Mark HoskingGeneral Manager

8/10 Good

James

Stayed 1 night in Jan 2024
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

8/10 Good

Jovan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

8/10 Good

Earl

Stayed 1 night in Dec 2023

10/10 Excellent

Peter

All the staff were friendly and caring in their duties
Stayed 2 nights in Dec 2023
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

10/10 Excellent

Jake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

6/10 Okay

Shawna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Germaine

Stayed 1 night in Dec 2023
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

8/10 Good

Germaine

Stayed 1 night in Dec 2023
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

10/10 Excellent

Nick

Stayed 2 nights in Dec 2023
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were great! Clean, large, and warm!
Stayed 1 night in Dec 2023
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

6/10 Okay

Michael

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

4/10 Poor

kaija

Travelled with partner
We came for the pool and hot tub and they were not open. Very disappointing.
Stayed 1 night in Dec 2023
Response from Mark H on Dec 7, 2023
Dear Kaija,We apologize that our pool had to be shut down. Due to a malfunction with a part we had to close the pool. Unfortunately we do not know when a part will break and supply chain issues in recent years slow down delivery of replacement parts. We are expecting the parts any time now and hope to have our pool open for our guests use shortly. We do hope that you give us another opportunity to serve you again.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark H on Dec 7, 2023
Dear Nick,Thank you for taking the time to rate your recent stay with us. We hope to serve you again soon.

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
Stayed 1 night in Nov 2023
Response from Mark H on Dec 7, 2023
Dear StanThank you for the great rating. We are happy to see that you enjoyed your stay with us and we look forward to serving you again.

10/10 Excellent

Yan Kit

Stayed 1 night in Nov 2023
Response from Mark H on Jan 10, 2024
Dear guest,Thank you for taking the time to rate your stay with us. We appreciate hearing form our guests so that we concentrate our efforts where needed to offer great service.We look forward to serving you again.Mark HoskingGeneral Manager

6/10 Okay

Jamileh

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We got stuck in the Fiona storm and had to book a hotel at 2:00 am. The hotel reception faced difficulties processing our check-in smoothly, likely due to the late hour. After about 15 minutes of conversation with the manager, they had to rebook our reservation. The hotel, despite being old, did not seem to justify the price. On a positive note, the breakfast provided was satisfactory.
Stayed 1 night in Sep 2023
Response from M Kumar on Nov 15, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed breakfast and stay with us. It was pleasure to have you in and we hope you will come back and see us again soon. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please accept our sincere apologies for inconvenience caused to you. Thank you again for taking the time to complete this awesome survey. We appreciate your loyalty to our brand.Sincerely,M KumarGuest Services SupervisorBest Western Truro - Glengarry

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from M Kumar on Nov 13, 2023
Dear Thomas,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed breakfast and stay with us. It was pleasure to have you in and we hope you will come back and see us again soon. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete this awesome survey. We appreciate your loyalty to our brand.Sincerely,M KumarGuest Services SupervisorBest Western Truro - Glengarry

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M Kumar on Nov 9, 2023
Dear Jonathan Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed breakfast and stay with us. It was pleasure to have you in and we hope you will come back and see us again soon. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you again for taking the time to complete this awesome survey. We appreciate your loyalty to our brand.Sincerely,M KumarGuest Services SupervisorBest Western Truro - Glengarry

10/10 Excellent

Wayne

Stayed 1 night in Nov 2023
Response from Mark H on Nov 8, 2023
Dear Wayne,Thank you for the great score. We are happy that you enjoyed your stay and look forward to serving you again.

4/10 Poor

Mandy

Travelled with partner, Travelled with group
Liked: Staff & service
Floors were sticky in the room. People were very loud outside their room and in the rooms into the hallway moaning and banging. Good thing we didn’t have the kids to hear all the noise
Response from M Kumar on Oct 30, 2023
Dear Mandy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations and deeply regret we failed to deliver the high standard that you’ve come to expect from Best Western. We have shared you concerns to our entire housekeeping team. We make sure we use less chemicals while moping floors. Please accept our sincere apologies for having rooms from other guest rooms near by. Do not hesitate to reach out and let us know how we can make things right. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,M KumarGuest Services SupervisorBest Western Truro - Glengarry

4/10 Poor

Jane

Very noisy at night
Stayed 1 night in Oct 2023
Response from M Kumar on Oct 30, 2023
Dear Jane,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you enjoyed breakfast and stay with us. It was pleasure to have you in and we hope you will come back and see us again soon. I will be sure to thank entire team for the excellent services provide to you.Thank you again for taking the time to complete this awesome survey. We appreciate your loyalty to our brand.Sincerely,M KumarGuest Services SupervisorBest Western Truro - Glengarry