Nightclub

Reviews of Jaypee Vasant Continental

5 out of 5
Jaypee Vasant Continental
Basant Lok Vasant Vihar, New Delhi, Delhi N.C.R

Reviews

7.8

Good

Rating 10 - Excellent. 102 out of 269 reviews" "
Rating 8 - Good. 82 out of 269 reviews" "
Rating 6 - Okay. 44 out of 269 reviews" "
Rating 4 - Poor. 33 out of 269 reviews" "
Rating 2 - Terrible. 8 out of 269 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

ramakrishna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Patra restaurant in the hotel is an excellent choice. Clean hotel and close to everything
Stayed 4 nights in Apr 2024
Response from I.P on Apr 11, 2024
Dear Guest,I would like to thank you for your detailed feedback on your stay at our hotel, while apologizing for the reported inconvenience, would like to inform that appropriate and immediate corrective actions are being taken. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

John

Stayed 2 nights in Mar 2024
Response from I.P on Apr 23, 2024
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.RegardsInder Pal Singh

10/10 Excellent

Indrajit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to the property since Oct last year. They upgraded us to a suite which was a pleasant surprise and a nice gesture. Very much appreciated. Will return when in Delhi next time.
Stayed 1 night in Mar 2024
Response from I.P on Mar 16, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

6/10 Okay

KULLIKKE

Business traveller
Very noisy, I asked quiet room but still had to sleep with earplugs. No soundproofing whatsoever. Needs updating - overpriced. Very basic. - rather 3 star hotel room. Found piece of broken glass next to bed and corners of room full of dust and cobwebs. Breakfast very basic - was very busy in morning - no tables/cutleries available, I was asked to take a table in “corridor” type area before dining room, luckily some people were finished their breakfast and got table in dining area instead but had problems to get cutlery. Not worth the price paid.
Stayed 2 nights in Feb 2024
Response from I.P on Feb 27, 2024
Dear Guest,I would like to thank you for your detailed feedback on your stay at our hotel, while apologizing for the reported inconvenience, would like to inform that appropriate and immediate corrective actions are being taken. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with utmost sincerity.At last, I would like to personally thank you for sharing your thoughts as we believe that these comments help us improve our service for our guests.I shall look forward to welcome you back at Jaypee Vasant Continental and assure you of an experience to exceed your expectations during your next visit.Kind Regards,I.P. SinghVice President

6/10 Okay

Ravi shekhar

Business traveller
Disliked: Staff & service
The staff was not attentive during breakfast hours. I stayed for 3 nights but had absolutely no acknowledgement of the same. I work with a lot of embassies in the area and lot of my friends and associates are Ambassadors and embassy officials, i would not refer them to this property even though its conveniently located. The staff is aloof most of the time and basic amenities have to be requested which makes it a chore in itself for the guest. The room was average at best. The housekeeping team was the only saving grace, they were prompt and tidy. I would not be staying here again when i visit india again.
Stayed 4 nights in Jan 2024
Response from I.P on Feb 14, 2024
Dear Guest,I would like to thank you for your detailed feedback on your stay at our hotel, while apologizing for the reported inconvenience, would like to inform that appropriate and immediate corrective actions are being taken. Kindly be assured, your feedback has been conveyed to the concerned to be looked into with utmost sincerity.At last, I would like to personally thank you for sharing your thoughts as we believe that these comments help us improve our service for our guests.I shall look forward to welcome you back at Jaypee Vasant Continental and assure you of an experience to exceed your expectations during your next visit.Kind Regards,I.P. SinghVice President

10/10 Excellent

Nirmal

Stayed 2 nights in Jan 2024
Response from I.P on Feb 3, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

Krishna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel: Highly recommended, Great Staff
Great hotel. Located in the heart of it all. Easy to get to the airport. Clean, Decent sized rooms. Good prices. Great restaurants. Room service was awesome! Cleaning services were amazing. We were in 702 and the cleaning staff was truly fantastic. Room service staff was wonderful too. Special shout out to Rajashree (housekeeping) and Kusum from the restaurant. Will definitely want to stay here again when we visit!
Stayed 4 nights in Jan 2024
Response from I.P on Jan 19, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

8/10 Good

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally good. Would recommend. Nice location in an upmarket area of Delhi but a bit far from the tourist attractions. Lovely hotel. Huge. Spacious rooms. Hot water, complimentary water provided each day, very clean. Number of dining options on the premises. Staff were very nice except the front desk, who were 'snobby'. Annoyed me. They won't let you charge anything to your room if you dine at the hotel or have a drink. All hotels allow you to do this but here they treat guests like they will not pay their bills!
Response from I.P on Jan 19, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great food. The place is full of people with friendly smiles.
Stayed 13 nights in Dec 2023
Response from I.P on Feb 3, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

Manish

Stayed 1 night in Dec 2023
Response from I.P on Jan 19, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

sameer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from I.P on Jan 2, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

Deepak

Response from I.P on Feb 14, 2024
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from I.P on Jan 2, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

Suresh

Stayed 2 nights in Dec 2023
Response from I.P on Jan 2, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

Utsav

Stayed 3 nights in Nov 2023
Response from I.P on Jan 2, 2024
Dear GuestThe team at the hotel and I are truly delighted to know that you had a wonderful experience at Jaypee Vasant Continental and quality of hospitality and service exceeded your expectations.I wish to express my sincere gratitude for the wonderful feedback you have offered to the entire team. I have also shared your feedback with them and they are overjoyed to know that they were able to make an impression on you with their valuable efforts.Thank you again for your remarkable feedback. We are delighted to have you as our ambassador for Jaypee Vasant Continental and look forward to the pleasure of seeing you again and creating many more wonderful memories for you.RegardsInder Pal SinghV.P. (Ops)

10/10 Excellent

Deepak

Stayed 1 night in Nov 2023
Response from I.P on Nov 23, 2023
ear GuestThank you so much for rating us 5 on 5 for our hospitality and services rendered to you while you were here.Your kind feedback shall definitely be shared with our colleagues, as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our products and services.Thank you so much again. We look forward to welcoming you again.Kind Regards,Inder Pal Singh Vice president (Ops)

10/10 Excellent

lindsay, LOS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, very helpful
Stayed 1 night in Nov 2023
Response from INDER PAL on Nov 23, 2023
ear GuestThank you so much for rating us 5 on 5 for our hospitality and services rendered to you while you were here.Your kind feedback shall definitely be shared with our colleagues, as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our products and services.Thank you so much again. We look forward to welcoming you again.Kind Regards,Inder Pal Singh Vice president (Ops)

6/10 Okay

Leena

Business traveller
Stayed 2 nights in Oct 2023
Response from Inder Pal Singh (V.P. Ops.) on Oct 26, 2023
Dear GuestWe thank you for sharing your feedback with us. However, I am disappointed to learn that you have rated us 6 out of 10 in overall rating. We pride ourselves on our services and the high-quality standards we maintain, therefore it has come up as a surprise. We would like to know if there was any vacuity during your stay as it’s very important to us that our customers are more than satisfied and we would like the opportunity to resolve the issue, if there was any. I would like to request you to kindly share your experience in detail with us in order to enable us rectify the related shortcomings and improve on the observed aspects. We hope you will see the improvement and enjoy your time with us in your next visit.Kind Regards, Inder Pal SinghVice President (Ops)

10/10 Excellent

Seema

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am a treat customer at this hotel. I like the location and the quietness of this place. I have to say that this time I felt things were not as good as they always are. The two USB ports in the room did not work. And nobody came to look at it even after I told them. There was no coffee in the room and only two tea bags and no green tea. There was no outlet that would take a US plug, usually all hotels provide hybrid outlets. Other than that, the service was great and the food was good too.
Stayed 2 nights in Sep 2023
Response from Inder Pal Singh (V.P. Ops.) on Oct 7, 2023
Dear Guest,We are all delighted to note that you have been our regular customer and always enjoy your visit at our hotel. We are truly grateful to you for continually trusting us with your accommodation and staying needs and for choosing our hotel again this time as well. However, I am deeply disheartened to learn that your recent stay with us did not match your expectations as few aspects like amenities and maintenance issues turned your experience into disappointing one. Please accept our heart full apologies on behalf of entire team of Jaypee Vasant Continental as we feel disappointed for not meeting up to your expectations. I would like to request you to kindly treat this as an isolated incidence where team Jaypee Vasant Continental has not been able to meet your expectations, however, we assure you that the necessary corrective action would be taken in this regard for eliminating the glitch from cropping up again. Your constructive review shall certainly allow us to undertake the corrective measures and fine-tune our procedures to ensure that no such concern is raised again.We hope this did not take away much from your overall experience with us and we eagerly look forward to hosting you more successfully in the future. Being our valued customer, we are sure that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind Regards,Inder Pal Singh Vice president (Ops)

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Would not class it as a 5 star property. Huge difference in service, breakfast spread, and staff training as compared to Claridges, Taj, Marriott or others. But great location.
Stayed 2 nights in Sep 2023
Response from Inder Pal Singh on Sep 27, 2023
Dear GuestWe are truly grateful to you for choosing our hotel for your accommodation needs and taking the time to write a feedback! It’s truly our pleasure to learn that you find our property and location as per your liking and expectation, however, it is disconcerting to hear that you didn’t find our food options and breakfast spread up to your expectation and standard. It was an uncommon instance as our food is known for its authentic and exceptional quality and taste and the vast majority of our guests find our food options apt and adequate to enjoy their experience with us, as we continually try to improve the quality and variety of food items that we offer and pride ourselves on our products and the high quality standards we maintain. That being said, I would like to assure you that I shall personally communicate your feedback with my culinary team for needful action on priority basis. Regarding your observation on service, please be assured that our service team is always oriented on promptness, however, your observation definitely shows that we missed on it this time and has greatly inspired us to re-train our staff. I have also personally communicated your feedback with my team to take immediate corrective actions on priority basis and ensure we improve on this.At last, being our valued customer we hope that you would take our explanation favorably and give us a chance to invite you again at our hotel to experience the improved stay.We hope that your next stay with us shall meet our standard of excellence.Kind Regards, Inder Pal SinghVice President (Ops)

8/10 Good

Arun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay in south west delhi
Stayed 3 nights in Aug 2023
Response from Inder Pal Singh on Aug 25, 2023
Dear GuestThank you so much for your feedback. Your kind feedback shall definitely be shared with our colleagues, as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our products and services.Thank you again. We look forward to welcoming you soon.Kind Regards,Inder Pal Singh Vice president (Ops)

10/10 Excellent

Alan

Stayed 5 nights in May 2023
Response from Inder Pal Singh on Jun 17, 2023
Dear GuestThank you so much for rating us 5 on 5 for our hospitality and services rendered to you while you were here.Your kind feedback shall definitely be shared with our colleagues, as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our products and services.Thank you so much again. We look forward to welcoming you again.Kind Regards,Inder Pal Singh Vice president (Ops)

10/10 Excellent

Prakashan

Stayed 2 nights in May 2023
Response from Inder Pal Singh on May 24, 2023
Dear GuestThank you so much for rating us 5 on 5 for our hospitality and services rendered to you while you were here.Your kind feedback shall definitely be shared with our colleagues, as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our products and services.Thank you so much again. We look forward to welcoming you again.Kind Regards,Inder Pal Singh Vice president (Ops)

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! The staff at the restaurant familiarized me with the Indian cuisine and made my breakfast complimentary! I really enjoyed the pool and also I discovered the convenient metro as the hotel is close to the Vasant Vihar station.
Stayed 2 nights in Apr 2023
Response from Inder Pal Singh on Apr 29, 2023
Dear GuestThank you so much for your appreciation for our hospitality and services rendered to you while you were here. It brings us immense pleasure to learn that you had a good and comfortable stay.Thank you again for your kind feedback and highlighting your appreciation for our hotel.It was a pleasure having you as our guest and we look forward to welcome you back soon.Kind Regards, Inder Pal SinghVice President (Ops)

4/10 Poor

Lant

Business traveller
Disliked: Property conditions & facilities
The hotel is never very good (3 star thinking it is 4) but this time they had very loud construction noise going on during the middle of the day. They never warned the guests of this. Given I had traveled 24 hours and needed to rest during the day before heading on, this completely ruined my ability to rest and when I complained the staff were rude and indifferent.
Stayed 1 night in Apr 2023
Response from Inder Pal Singh on Apr 26, 2023
Dear GuestWe appreciate you taking the time to reach out to us with your review regarding the recent stay, although, I would like to apologize for your recent experience which you had during your stay with us and would like to extend our apologies for the reported discomfort. With regard to your concern on construction, I would like to put into your kind notice that presently we are implementing many upgrades to the property while ensuring that comfort of our guests are not compromised in any way and the information about the up gradation is duly communicated on our website for our guest’s knowledge. We are intimating every guest as well about the same at the time of check-in and same was being done in your case as well. Furthermore, room move was also being offered to you at the time of concern. However, that being said, we definitely acknowledge your concern and apologize again for the inconvenience. Please be assured that quite room will be blocked for you whenever you decide to come back to our hotel and we assure you that such an incident shall not be repeated in the future. We again apologize profusely for this unexpected negative occurrence. We hope, you would allow us to bring about the necessary improvements in this regard with the help of your valuable feedback and give us another opportunity to host you flawlessly in the future. With this, we hope to see you again in the soonest time!Kind RegardsInder Pal SinghVice President (Ops)

6/10 Okay

Vikas

Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Inder Pal Singh on Mar 22, 2023
Dear GuestWe thank you for sharing your feedback with us. However, I am disappointed to learn that you have rated us 6 out of 10 in overall rating. We pride ourselves on our services and the high-quality standards we maintain, therefore it has come up as a surprise. We would like to know if there was any vacuity during your stay as it’s very important to us that our customers are more than satisfied and we would like the opportunity to resolve the issue, if there was any. I would like to request you to kindly share your experience in detail with us in order to enable us rectify the related shortcomings and improve on the observed aspects. We hope you will see the improvement and enjoy your time with us in your next visit.Kind Regards, Inder Pal SinghVice President (Ops)

8/10 Good

Nandita

Stayed 1 night in Mar 2023
Response from Inder Pal Singh on Apr 1, 2023
Dear GuestIt brings us immense pleasure to learn that you had a good and comfortable stay with us.We thank you for your kind feedback and highlighting your appreciation for our hotel.It was a pleasure having you as our guest and we look forward to welcome you back soon.Kind Regards, Inder Pal SinghVice President (Ops)

10/10 Excellent

Vishakha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Inder Pal Singh on Apr 1, 2023
Dear GuestThank you so much for rating us 5 on 5 for our hospitality and services rendered to you while you were here.Your kind feedback shall definitely be shared with our colleagues, as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our products and services.Thank you so much again. We look forward to welcoming you again.Kind Regards,Inder Pal Singh Vice President (Ops)

10/10 Excellent

Musab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2023
Response from Inder Pal Singh (V.P. Ops) on Mar 3, 2023
Dear GuestThank you so much for rating us 5 on 5 for our hospitality and services rendered to you while you were here. It brings us immense pleasure to learn that you had a good and comfortable stay.Thank you again for your kind feedback and highlighting your appreciation for our hotel.It was a pleasure having you as our guest and we look forward to welcome you back soon.Kind Regards, Inder Pal SinghVice President (Ops)

10/10 Excellent

Vaibhav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, well mannered and helpful staff
Stayed 1 night in Feb 2023
Response from Inder Pal Singh on Feb 28, 2023
Dear GuestThank you so much for sharing your wonderful feedback with us. We are truly glad to note that you found our hotel clean & convenient and our hospitality as per your liking. I greatly appreciate your comments and thank you again for your kind words.We shall look forward to welcoming you back in near future.Kind Regards,Inder Pal Singh Vice president (Ops)

6/10 Okay

dimple

Business traveller
Disliked: Property conditions & facilities
Very old property in need of renovation and customer friendly staff ! Staff is ok but somehow not proactive - management needs training and upgradation - prices are steep and no match for services !
Stayed 1 night in Feb 2023
Response from Inder Pal Singh (V.P. Ops) on Mar 2, 2023
Dear GuestThank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Regarding your comment on renovation, I would like to put into your kind notice that most of our rooms have already been renovated and few others are in process of up gradation. Please be assured, we are sincerely working on to offer the best product to our guests, without causing any kind of un-convenience to them and I’m sure, soon you'll see the noticeable change and enjoy your stay with us in your next visit.About your disappointment with the staff, please accept our heart full apologies on behalf of entire team of Jaypee Vasant Continental as we feel disappointed for not meeting up to your expectations. We are precisely known for our exceptional hospitality and services and we regret that we missed the mark this time. Having said that, your observation has greatly inspired us to re-train our staff and please be assured that I have personally communicated your feedback with my entire team to take immediate corrective actions on priority basis and ensure we improve on this.At last, being our valued customer we hope that you would take our explanation favorably and give us a chance to invite you again at our hotel to experience the improved stay.We thank you again for sharing your concern with us and look forward to welcome you again.Kind RegardsInder Pal SinghVice President (Ops)

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Feb 2023
Response from Inder Pal Singh (V.P. Ops) on Feb 21, 2023
Dear GuestWe are truly grateful to you for choosing our hotel and for taking the time to write a feedback! It’s truly our pleasure to be able to live up to your expectations, particularly you highlighting your stay as excellent.Thank you once again for your remarkable feedback. It was a pleasure having you as our guest and we look forward to welcome you back again.Kind Regards,Inder Pal Singh Vice president (Ops)

10/10 Excellent

Karthik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Inder Pal Singh on Jan 17, 2023
Dear GuestThank you so much for rating us ten on ten for our hospitality and services rendered to you while you were here.Your kind feedback shall definitely be shared with our colleagues, as it gives us the opportunity to congratulate the whole team in upholding the highest standard of our products and services.Thank you so much again. We look forward to welcoming you again.Kind Regards,Inder Pal Singh Vice president (Ops)

8/10 Good

Raju

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Response from Inder Pal Singh on Dec 9, 2022
Dear Guest Thank you so much for sharing your feedback with us. We are truly glad to note that you stay was pleasant & welcoming and our facilities as per your liking. I greatly appreciate your comments and thank you again for your kind words. It was a pleasure having you as our guest and we look forward to welcome you back soon. Kind regards, Inder Pal Singh vice president (ops)

10/10 Excellent

Musab

Stayed 3 nights in Nov 2022

10/10 Excellent

DEBASHIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast, Shopping Malls and Movie Hall very close to the Hotel, Easy access to cab services.
Stayed 1 night in Nov 2022
Response from Mr I.P. Singh on Nov 24, 2022
Dear Guest,We are delighted that you had a memorable stay at Jaypee Vasant Continental ! It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and had a great breakfast; services were as per your liking and expectation. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the City. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.Once again, thank you so much and look forward to welcoming you again.Kind Regards,I.P. Singh Vice President (Operations)

2/10 Terrible

rajan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the CHECK IN COUNTER STAFF IS NEW , THEY TOOK HELL LOT OF TIME TO GIVE ME MY ROOM THAT TOO HE OFFERED A TWIN BED ROOM , THE ROOM SERVICE WAS PATHETIC , OVER ALL BAD CHOICE .
Stayed 1 night in Sep 2022
Response from Inder Pal Singh on Oct 10, 2022
Dear Guest,Thank you for your feedback. I was disappointed to read that you did not have a pleasant check-in experience and the services weren't up to the standard you had expected from us. What you described certainly does not meet the standard we set forth and I am truly sorry that we did not meet your expectation.With respect to your concern on slow check in process, I would like to assure you that our front office team is always oriented on promptness, however, on few occasions like during early check ins or check in of large groups, the process do get slower than usual though we do try to maintain seamless operation. Having said that, your observation definitely shows that we missed on it this time and has greatly inspired us to re-train our front desk staff. Please be assured that I have personally communicated your feedback with my team to take immediate corrective actions on priority basis and ensure we improve on this.About you disappointment regarding room service, I request you to kindly share your experience in detail with us in order to enable us rectify the related shortcomings and improve on the observed aspects. Kindly be assured, we put customer experience and satisfaction as our priority and it is only through your feedback that we can identify and focus on to where we need to take corrective actions.Once again, we are truly sorry for the inconvenience. I hope you will give us another opportunity to turn your experience around and hope that your next stay with us shall surely meet our standard of excellence.Kind RegardsInder Pal SinghVice President (Ops)

10/10 Excellent

Prithvi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite our arrival after mid-night, staff were bright and cheerful and welcoming at the entrance and the Reception. This attitude was consistent all through our stay, e.g. at breakfast, in the restaurant at dinner, and at check out. A small problem with hot water in the bathroom was dealt with quickly and efficiently.
Stayed 3 nights in Aug 2022
Response from I.P. Singh on Aug 27, 2022
Dear Guest,We are delighted that you had a memorable stay at Jaypee Vasant Continental!It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were as per your liking and expectation. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the City. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward.Once again, thank you so much and look forward to welcoming you again.Kind Regards,I.P. SinghVice Presidentipsingh@jaypeehotels.com

4/10 Poor

Sapan

Liked: Staff & service, amenities
Stayed 5 nights in Aug 2022

10/10 Excellent

Narinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent.
Stayed 3 nights in May 2022
Response from I.P. Singh on May 14, 2022
Dear Guest, I am grateful to you for patronizing Jaypee Vasant Continental! Also would like to thank you for your detailed feedback on your stay at our hotel. At Jaypee Vasant Continental, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation, suggestions, and acknowledgement is always our greatest reward. We are persistently working upon to improve and provide the best of our hospitality we can, look forward to welcoming you back again. Kind Regards, I.P. Singh Vice President ipsingh@jaypeehotels.com

10/10 Excellent

Denka, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel - and central to everything ! I stayed for work for 2 weeks and return once again to the location.
Stayed 12 nights in Apr 2022
Response from I.P. Singh on Apr 30, 2022
Dear Guest, I am delighted that you had a memorable stay at Jaypee Vasant Continental! We are truly grateful for the wonderful things you have said about the hotel, your stay and the facilities offered. At Jaypee Vasant Continental, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Jaypee Vasant Continental and look forward to welcoming you back. Kind Regards, I.P. Singh Vice President ipsingh@jaypeehotels.com

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favorite part was the spa
I enjoyed my time in the Jaypee Vasant Continental. They had a great spa with excellent staff. They were centrally located and we had a comfortable stay.
Stayed 2 nights in Apr 2022
Response from I.P. Singh on May 6, 2022
Dear Guest, I am delighted that you had a memorable stay at Jaypee Vasant Continental! We are truly grateful for your feedback about the hotel. At Jaypee Vasant Continental, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Jaypee Vasant Continental and look forward to welcoming you back. Kind Regards, I.P. Singh Vice President ipsingh@jaypeehotels.com

6/10 Okay

Rebecca

Stayed 9 nights in Apr 2022

8/10 Good

Sudhir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from I.P. Singh on Apr 9, 2022
Dear Guest, We are delighted that you had a memorable stay at Jaypee Vasant Continental! It was indeed a pleasure having you stay with us and we are grateful for your feedback. We are happy to note that your stay was comfortable and our facilities & services were as per your liking and expectation. It’s exciting to receive such valuable comments from our guests as we take pride and strive towards delivering an outstanding guest experience to make us the most preferred destination in the City. We are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. Once again, thank you so much and look forward to welcoming you again. Kind Regards, I.P. Singh Vice President ipsingh@jaypeehotels.com

8/10 Good

Kavita

Stayed 1 night in Mar 2022
Response from I.P. Singh on Mar 23, 2022
Dear Guest, I am delighted that you had a memorable stay at Jaypee Vasant Continental! We are truly grateful for your feedback about the hotel. At Jaypee Vasant Continental, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Jaypee Vasant Continental and look forward to welcoming you back. Kind Regards, I.P. Singh Vice President ipsingh@jaypeehotels.com

8/10 Good

Seema

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from I.P. Singh on Mar 7, 2022
Dear Guest, I am delighted that you had a memorable stay at Jaypee Vasant Continental! We are truly grateful for the wonderful things you have said about the hotel, your stay and the facilities offered. At Jaypee Vasant Continental, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Jaypee Vasant Continental and look forward to welcoming you back. Kind Regards, I.P. Singh Vice President ipsingh@jaypeehotels.com

10/10 Excellent

Jonathan D

Stayed 2 nights in Feb 2022
Response from I.P. Singh on Feb 17, 2022
Dear Guest, I am delighted that you had a memorable stay at Jaypee Vasant Continental! We are truly grateful for the wonderful things you have said about the hotel, your stay and the facilities offered. At Jaypee Vasant Continental, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. We are extremely delighted to have you as an “ambassador” for Jaypee Vasant Continental and look forward to welcoming you back. Kind Regards, I.P. Singh Vice President ipsingh@jaypeehotels.com

4/10 Poor

TAKAHIRO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from I.P. Singh Vice President on Jan 9, 2021
Dear Guest, I am disheartened to learn of your less than perfect experience and please accept my sincere apologies for any unintended inconvenience caused. At last, I would like to personally thank you for sharing your thoughts as we believe that these comments help us improve our service for our guests. I shall look forward to welcome you back at Jaypee Vasant Continental and assure you of an experience to exceed your expectations during your next visit. Kind Regards, I.P. Singh Vice President

10/10 Excellent

Mellanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great clean hotel in a safe location. nice restaurant options. Friendly staff
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, Value for money. Friendky staff
The coffee shop eggspectation was excellent. A junior check In trainee took time to allocate rooms. Decent rooms.
Stayed 1 night in Mar 2020
Response from I.P. Singh on Mar 14, 2020
Dear Guest, We are truly grateful for your remarkable feedback about our hotel and the coffee shop, which offers tantalizing egg specialties and a palate of exquisite international cuisine. We are also very pleased to learn that our rooms were as per your liking, however, your concern on time taken for room allocation has definitely inspired us to train our staff more for better efficiency. At last, we are extremely delighted to have you as an “ambassador” for Jaypee Vasant Continental and look forward to welcoming you back. Kind Regards, Inder Pal Singh Vice president (Ops)