Indoor pool

Reviews of Wingate by Wyndham New Braunfels

2.5 out of 5
Wingate by Wyndham New Braunfels
245 Fm 306, New Braunfels, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 201 out of 382 reviews" "
Rating 8 - Good. 97 out of 382 reviews" "
Rating 6 - Okay. 43 out of 382 reviews" "
Rating 4 - Poor. 31 out of 382 reviews" "
Rating 2 - Terrible. 10 out of 382 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 24, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Johnette

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 24, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Zenet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Wingate by Wyndham New Braunfels on Mar 19, 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were very comfortable. The continental breakfast was decent. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from Wingate NB Front desk on Mar 12, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

6/10 Okay

Roberto

Travelled with partner
The rooms we stayed in had a king size bed. Very uncomfortable and the pillows we're very worn out
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 5, 2024
Thank you for taking your time to post a review of our property! . We appreciate you for letting us know about the bed comfortability and the pillows. that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. Sincerely, Wingate front desk

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 5, 2024
We are thrilled to hear about your great stay at our hotel. The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! We look forward to seeing you again in the future.Sincerely,Guest Services

8/10 Good

TOM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 1, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

8/10 Good

kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
We are thrilled to hear about your great stay at our hotel.We highly appreciate your kind words about the hotel's spacious and clean room with comfortable bed. The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

Sandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you Sandria for staying with Wingate by Wyndham New Braunfels. We are delighted and appreciate your positive feedback.The guest service and experience are our foremost priority. Our goal is always to exceed our guest expectations! If there's anything we can help you with during your next visit, please let us know.Many thanks,Managing Member

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Our queen beds had grit on the sheets and hair was found. You had to tip housekeeping at the front desk. Just did not "feel" like a Wyndham.
Stayed 2 nights in Feb 2024
Response from Hope W. on Feb 26, 2024
Thank you for taking your time to post a review of our property! We appreciate your kind words regarding the staff and service you received during your visit to our hotel! We do our best to accommodate our guests to the best of our ability. We also appreciate you for letting us know about hair and grit that was found in your room. that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. Sincerely, Wingate front desk

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accesible area, very convenient
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

10/10 Excellent

jereme

Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 22, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Wingate Front Desk on Feb 17, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service
Decent hotel for the price. No complaints. Hotel is a little run down but they keep it clean and tidey. Good location.
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Once again, thank you Shane for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and sign in. Clise to where I was headed to
Stayed 1 night in Jan 2024
Response from Wingate front Desk on Jan 24, 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides and happy to hear it suited your needs.

10/10 Excellent

Wade

Stayed 1 night in Jan 2024
Response from Front Desk on Feb 4, 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Kenny

Stayed 1 night in Dec 2023
Response from GM on Jan 26, 2024
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: Friendly staff, Dove soap in the shower, hot breakfast, and blackout curtains. CON: the tv didn’t work, but who needs it anyway?
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 5, 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Carla

Stayed 2 nights in Dec 2023
Response from wingate fd on Jan 1, 2024
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Conrado

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wingate front desk on Dec 30, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

8/10 Good

Marleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Trip
A great place to stay for a night close to shopping and dining.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay
Good place to stay in a pinch. No carpet so that was a plus.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Verified traveller

Travelled with group
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 29, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from AJ on Dec 28, 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely,Guest Services

10/10 Excellent

William, Colleyville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to I35 and reasonably priced
Stayed 1 night in Dec 2023
Response from wingate front desk on Dec 28, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, friendly staff
Room was clean, not exceptionally, but clean enough for the few hours I was there. Staff was friendly and professional. My only complaint is that for a smoke free property, both rooms on our reservation had been smoked in very recently. We arrived quite late, and if we were staying longer, I would have asked to move.
Stayed 1 night in Dec 2023
Response from Wingate front desk on Dec 27, 2023
Thank you for taking your time to post a review of our property! We appreciate your kind words regarding the staff and service you received during your visit to our hotel! We do our best to accommodate our guests to the best of our ability. We also appreciate you for letting us know about the room smelling like smoke, that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience.

6/10 Okay

ira

Liked: Cleanliness, staff & service
It seem to be a pretty common looking place
Stayed 1 night in Dec 2023
Response from wingate front desk on Dec 27, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent Hotel! Hotel is clean, comfortable. Highly recommended. Breakfast was great.
Stayed 1 night in Dec 2023
Response from wingate front desk on Dec 20, 2023
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We appreciate your comments of the hotel cleanliness and that you enjoyed the breakfast! We count ourselves lucky for customers like you. We look forward to your visits in the future!

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Enjoyed the indoor pool and hot tub. Comfortable stay.
Stayed 2 nights in Dec 2023
Response from Wingate front desk on Dec 19, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Marilyn

Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from front desk on Dec 18, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

6/10 Okay

Charles

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 11, 2023
Thank you for taking your time to post a review of our property! We appreciate your kind words regarding the staff and service you received during your visit to our hotel! We do our best to accommodate our guests to the best of our ability. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. Sincerely, Wingate front desk

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
They ran out of Biscuits and gravy on Sunday morning quite a few guest were diappointed
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 11, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Great value.
Showed up. Easy check in. Room was great. Plenty of towels and bedding. Curtains blacked out the morning sun. The room door just needed to be slammed to lock. Pool was super clean and didnt overwhelm you with clorine smell. Breakfast was hot and fresh. Dueling texas waffle makers with different flavors was a plus. Staff was all over the place cleaning and replenishing.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 11, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Gilbert

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
holiday decorations and a pleasant lobby
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 10, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rest
Room had a lot of space and bed was very comfortable. Had a great night sleep
Stayed 1 night in Dec 2023
Response from front desk on Dec 10, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from front desk on Dec 10, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from front desk on Dec 10, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Horace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 8, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable enough for the one night we stayed. No issues. Front desk employee very nice. Convenient for our trip.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 29, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price the stay was pleasurable for us.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 29, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

10/10 Excellent

james

Stayed 1 night in Nov 2023
Response from Front Desk on Nov 29, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

kevin

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 15, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

8/10 Good

pamala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfest was 6-9 , everything was gone when we arrived at 8. So we had to go some where else.
Stayed 2 nights in Nov 2023
Response from Tiffany C on Nov 26, 2023
Thank you for taking your time to post a review of our property! We do our best to accommodate our guests to the best of our ability. We also appreciate you for letting us know about the breakfast issue that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. Sincerely, Wingate front desk

6/10 Okay

luis

Stayed 1 night in Oct 2023
Response from Wingate Front Desk on Nov 23, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Candice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t have been more pleased!
Stayed 1 night in Nov 2023
Response from Wingate Front Desk on Nov 21, 2023
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Wingate by Wyndham. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion, this hotel gets a C primarily because it does not have a courtesy van. With a major hotel chain that is expected. Everything else was very nice.
Stayed 1 night in Nov 2023
Response from wingate front desk on Nov 20, 2023
Thank you for taking your time to post a review of our property! We do our best to accommodate our guests to the best of our ability. We also appreciate you for letting us know about the shuttle issue with our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience.

10/10 Excellent

Lynndah

Stayed 1 night in Nov 2023
Response from Front desk on Dec 10, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services.

10/10 Excellent

Maria, Waxahachie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 19, 2023
Thank you for taking the time to complete a review of your experience while at our hotel. Your feedback is appreciated and valued. We utilize reviews to ensure guest satisfaction. .We take great pride in the service our hotel provides, and we are always looking for ways to improve those services. Sincerely,Guest Services

8/10 Good

James, Baytown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was nice. Check In was easy. The room was large. The bed was comfortable. The cleanliness of the room was OK. The hotel is showing signs of wear. The bathroom was decent, however the tub was draining VERY slowly.
Stayed 1 night in Nov 2023
Response from Wingate front desk on Nov 18, 2023
Thank you so much for your kind words about our hotel. We really appreciate you taking the time out to share your experience with us — and we appreciate you letting us know about the issues you had with the bathroom. Guest satisfaction is our top priority! We take great pride in the service our hotel provides, and we are always looking for ways to improve those services, and provide an outstanding guest experience. We count ourselves lucky for customers like you.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are extremely friendly. A good room for the price
Stayed 1 night in Nov 2023
Response from Wingate front desk on Nov 13, 2023
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we appreciate your mention of the staff and room! We count ourselves lucky for customers like you. We look forward to your visits in the future!