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Reviews of Coratel Inn & Suites by Jasper New Braunfels IH-35 EXT 189

3 out of 5
Coratel Inn & Suites by Jasper New Braunfels IH-35 EXT 189
979 N Interstate 35 Frontage Rd, New Braunfels, TX

Reviews

6.2
Rating 10 - Excellent. 225 out of 1002 reviews" "
Rating 8 - Good. 209 out of 1002 reviews" "
Rating 6 - Okay. 197 out of 1002 reviews" "
Rating 4 - Poor. 172 out of 1002 reviews" "
Rating 2 - Terrible. 199 out of 1002 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Ana, Cibolo

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything that could be wrong with this place is wrong with this place! The receptionist will one try to rip you off too if you’re with the service animal, they will Put your room at the end of the building where the dumpster is at! They will not allow you to take breakfast into your room that is from the lobby. I can go on and on. ! building by
Stayed 2 nights in Apr 2024
Response from Tracy on Apr 17, 2024
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. Your feedback is concerning, and we take it seriously. Rest assured, we're addressing these issues internally to ensure a more positive and accommodating stay for our guests in the future. We appreciate your patience and hope to have the opportunity to regain your trust.

6/10 Okay

Bob

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tracy on Apr 9, 2024
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Keith

Stayed 1 night in Mar 2024
Response from Tracy on Apr 14, 2024
Dear Guest,Thank you for providing your rating. We're pleased to have the opportunity to enhance our service for you in the future!

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tracy on Mar 18, 2024
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Jan 2024
Response from Tracy on Jan 26, 2024
Dear Guest,Thank you for the high recommendation! We're delighted that you enjoyed your stay with us. Your positive feedback means a lot, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and the owners are great, it's the first hotel in New Braunfels that doesn't stink like cigarrete smoke. I will defenetly be staying there again.
Stayed 2 nights in Jan 2024
Response from Tracy on Jan 9, 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed a clean environment and appreciated our efforts to maintain a smoke-free atmosphere. We look forward to welcoming you back on your next visit to New Braunfels. Your satisfaction is our priority!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay nice economic hotel
Stayed 1 night in Jan 2024
Response from Tracy on Jan 9, 2024
Dear Guest,Thank you for choosing us! We appreciate your positive feedback! It's wonderful to hear that you had a good stay at our economic hotel. We strive to provide value and comfort, and we look forward to welcoming you back for another pleasant experience in the future.

6/10 Okay

kip

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lia on Dec 18, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent, and far exceeded expectations. Room was awesome & w/in a 2 min walk to Applebees...plenty of other nearby eateries close as well.
Stayed 2 nights in Dec 2023
Response from Tracy on Dec 20, 2023
Dear Guest,Thank you for your outstanding review! We're delighted to hear that everything exceeded your expectations and that you enjoyed the awesome room. It's great that our convenient location, with a short walk to Applebee's and other eateries, added to your positive experience. We can't wait to welcome you back for another excellent stay!

10/10 Excellent

Orlando

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tracy on Dec 8, 2023
Dear Guest,Thank you for sharing your rating with us. We eagerly anticipate the chance to welcome you back to our hotel in the future.

6/10 Okay

Adrian, SAN ANGELO

Travelled with family
Disliked: Amenities, property conditions & facilities
Price is ok, you get what you pay for.
Stayed 1 night in Dec 2023
Response from Tracy on Dec 5, 2023
Dear Guest,Thank you for your feedback! We appreciate your acknowledgment of our competitive pricing. We are continuously working to enhance our offerings and hope to provide even more value during your future visits.

6/10 Okay

Amanda

Stayed 1 night in Nov 2023
Response from Tracy on Dec 20, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Michael

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Tracy on Dec 16, 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

10/10 Excellent

John

Travelled with partner
Very friendly
Stayed 1 night in Nov 2023
Response from Tracy on Nov 27, 2023
Dear Guest,Thank you for your feedback. Delighted to hear you found our property very friendly! Creating a welcoming atmosphere is our top priority. We look forward to hosting you again soon!

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Too much red tape at check-in
Stayed 1 night in Nov 2023
Response from Lia on Nov 21, 2023
Dear Guest,We appreciate your stay at our hotel. Please be advised that our system may experience occasional delays, and we apologize for any inconvenience this may cause. We look forward to welcoming you again in the future, and assure you of our commitment to providing a delightful and comfortable stay during your next visit.

8/10 Good

John

Stayed 1 night in Nov 2023
Response from Tracy on Dec 8, 2023
Dear Guest,Thank you for providing your rating. We look forward to the opportunity to improve our service for you in the future!

6/10 Okay

RAY

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This will be a wonderful motel when the reno is finished. The staff do an excellent job of trying to make up for the few shortcomings caused by the renovation.
Stayed 1 night in Oct 2023
Response from Lia on Nov 2, 2023
Dear Guest,We appreciate your kind words about our friendly service! Providing a welcoming environment for our guests is a top priority. If you have any specific feedback or suggestions to enhance your experience further, please feel free to share. We look forward to hosting you again soon!

10/10 Excellent

Homayar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Lia on Oct 25, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

10/10 Excellent

Marcia

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and they cared!
Stayed 3 nights in Oct 2023
Response from Lia on Oct 23, 2023
Dear Guest,Thank you for recognizing our staff's efforts and kindness. Your positive feedback is appreciated. If you have any specific concerns or suggestions for improvement, please share, and we will thoroughly investigate to ensure a continued positive experience for our guests. We look forward to hosting you again.

2/10 Terrible

Joanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Crickets and other insects in the rooms, dirty sheets, lack of maintenance. Limited breakfast options. I have photos.
Stayed 1 night in Oct 2023
Response from Lia on Oct 29, 2023
Dear Guest,Due to the current weather conditions, we are experiencing a cricket-related concern. However, rest assured that our team is prepared to assist you at any time. Our commitment to providing the finest breakfast we are providing the best to our hourable guest. It's important to note that our front desk is accessible 24/7, and we regret that you did not bring up these concerns during your stay. Regarding the matter of bedsheets, we must express our disagreement, as we consistently offer clean and high-quality bedding to our valued guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Experience!
Amazing stay! Awesome staff! Clean and comfortable! 10/10 Would absolutely stay again!
Stayed 1 night in Sep 2023
Response from Lia on Oct 3, 2023
Dear Guest,Coratel Inn & Suites by Jasper, located at IH-35 Ext 189 in New Braunfels, is renowned for being one of the most beautiful, affordable, and recently renovated hotels in town. We uphold high standards and policies to guarantee customer satisfaction and safety, and we remain committed to continuously improving. We work even harder to ensure that your stay is not only memorable but also peaceful. Additionally, we offer discounts for weekly, monthly, and night stays to show our appreciation to our valued customers. guest is given first preference to stay in this hotel, we are reasonable. Enjoy your stay and have an another visit.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Currently they are doing construction I am assuming. Not as clean as expected.
Stayed 1 night in Sep 2023
Response from Lia on Oct 1, 2023
Dear GuestAll construction activities have been concluded, and we are excited to inform you that our property is fully prepared to offer a delightful experience for our cherished guests. If you could kindly provide your name, it would greatly assist us in addressing any concerns you may have encountered during your stay. Your comfort is our priority, and we are committed to ensuring you have a pleasant and enjoyable experience at our hotel.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sketch
The place was being revovated. Ac was out. Building very hot. Smelled musty. They did leave a sack of chips, sunny D, apple, banana, and a granola bar on my door though. Odd but thoughtful.
Stayed 1 night in Aug 2023
Response from Lia on Sep 9, 2023
Dear Guest,We're glad you found our gesture of leaving snacks on your door thoughtful and hope it added a touch of warmth to your stay during this transformation and also happy to hear that our renovation promises a fresh and improved atmosphere. But here we like to ensure you that the place was not hot and also like to have you in the future again to assure you have a comfortable and pleasant stay.

2/10 Terrible

Francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cathy, New Braunfels

Liked: Cleanliness, amenities, property conditions & facilities
Friendly
Stayed 28 nights in Aug 2023
Response from Lia on Aug 31, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

4/10 Poor

Richard

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Expedia should inform guest about construction beforehand! Room was decent for the price but lobby and halls were very dirty. Some temporary electrical issues (inside and out) concerned me and seemed unsafe. Expedia informed us that continental breakfast was cancelled about an hour before check-in. Owners were very nice.
Stayed 2 nights in Aug 2023
Response from Lia on Aug 30, 2023
Dear Guest,Thank you for your feedback. There is no ongoing construction; it's just maintenance work on the property and still we were keeping the place neatly and tidily. While you expressed concerns about safety, I'd like to highlight that you enjoyed a complete two-night stay without reporting any discomfort to the front desk during your visit and Our breakfast service is available from 7:00 am to 9:00 am. If you are present during this period breakfast will be provided. With guest satisfaction as our top priority, we look forward to welcoming you again in the future, ensuring even more comfortable and warm stay.

10/10 Excellent

adam

Travelled with family
Liked: Cleanliness, staff & service
Great budget option hotel
Staff is very friendly and helpful. They were making some minor improvements to the place while we stayed but we did not hear any construction noise. This is a very budget friendly hotel and very close to everything in new Braunfels. Hotel is dated but overall very clean with a comfortable bed and clean shower. Kids loved the pool and it was also very clean.
Stayed 2 nights in Aug 2023
Response from Lia on Aug 15, 2023
Dear Guest,Thank you for your valuable feedback! We're delighted to hear that our staff provided friendly and helpful service during your stay. We strive to maintain cleanliness throughout our hotel, and we're glad you found our facilities, including the pool, to be clean and enjoyable for your kids. We appreciate your kind words and Coratel Inn and Suites is near the water park and more shopping and food nearby so kindly make use of it with your next stay.

2/10 Terrible

Madison

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Unwelcoming
Guy at the front desk was rude and very demanding, our first hotel room we had ac going for over an hour and it was still hot, so we asked him to come look at it and he said “it blows cold air so you’ll be fine in 10 minutes” My grandma has a respiratory problem and can’t sleep in hot rooms which we told him and he said “everyone over 50 has respiratory problems, but I’ll give you next door keys to help y’all” we went to said room and it was even hotter than the original room. Went down stairs and said we were thinking about leaving and he goes I’m finding you a cold room now, gave us a first floor room and it was ok the rest of our stay. They had half the ceiling missing from leaks in the hallway with no caution tape or signs anywhere, just left a bucket in the middle of the floor to catch the drips. The rooms were overall ok besides the ac problems. But would not recommend for the price.
Stayed 2 nights in Aug 2023
Response from Lia on Aug 17, 2023
Dear Guest,The room that had been allocated for you was in good condition, including the AC. After your stay, another guest occupied the room and had a pleasant and comfortable experience, without any complaints. We prioritize room allocation and ensure the highest standard of satisfaction. We would like to invite you for another stay at our hotel to meet all your expectations.Thank you.

6/10 Okay

Maribel

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lia on Jul 31, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Megan

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is disgusting! The owners are rude and angry. Booked this hotel online with it saying it is pet friendly! When I checked in they asked how many people, I said 2, she said no animals, I said yes dogs. Oh that is an extra fee. Then the husband walked the halls at night watching my room, I had 2 dogs, wife confronted me in the morning coming in from taking my dogs out, charged me ANOTHER pet fee for 2 dogs! Glad I only waisted money on one night here!
Stayed 1 night in Jul 2023
Response from Lia on Jul 31, 2023
Dear Guest,We apologize for the negative experience you had during your stay. We regret any miscommunication regarding the pet policy and the additional fees. We will address this issue with our staff to ensure better clarity for our guests. We appreciate your feedback and will take necessary steps to improve our service.

10/10 Excellent

Ronald

Stayed 1 night in Jul 2023
Response from Lia on Jul 25, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I choose this place for convenience of location and because it had a pool! The pool was not maintained and was not useable and no breakfast
Stayed 1 night in Jul 2023
Response from Lia on Jul 31, 2023
Dear Guest,We apologize for the inconvenience caused by the pool not being maintained during your stay. We will address this issue to ensure proper maintenance in the future. We regret any miscommunication regarding breakfast and appreciate your feedback. We hope to have the opportunity to provide a better experience for you in the future.

10/10 Excellent

CHLOE

Stayed 2 nights in Jul 2023
Response from Lia on Jul 18, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

10/10 Excellent

Shannon

Stayed 1 night in Jul 2023
Response from Lia on Jul 10, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lia on Jul 8, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

8/10 Good

Sara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
This was a good place for what I needed it for. But I wouldn’t want to hang around there. Small pool. No breakfast. Bathroom needs updating. Little bit of a smell. AC could be colder.
Stayed 2 nights in Jul 2023
Response from Lia on Jul 4, 2023
Dear Guest,I'm glad the place served its purpose for you, albeit with a few drawbacks. Your feedback about the pool, breakfast, bathroom, smell, and AC will certainly be taken into consideration for future improvements. Thank you for sharing your experience.

2/10 Terrible

Augustina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay
First of all the room stunk the door didn’t lock, I went to the front desk and let them know the maintenance man came checked the door said he would come back never did. The knob to the shower had to be fixed the tub was clogged it was just a horrible mess
Stayed 1 night in Jun 2023
Response from Lia on Jun 27, 2023
Dear Guest,I'm sorry to hear about your negative experience at the hotel. We will investigate the matter instantly and assure that the same will not be repeated. Hopefully, the hotel staff can learn from your feedback and improve their services for future guests. We are also assured to meet your expectations in your future stay.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The absolute most rude owners or management I have ever encountered at any hotel. The place is rundown and they would not turn the AC on in the common areas at all it was 89° in the hallway. They also use the excuse of Covid to not serve, continental breakfast overall horrible hotel.
Stayed 2 nights in Jun 2023
Response from Lia on Jun 27, 2023
Dear Guest,I'm sorry to hear about your negative experience at this hotel. It's disappointing to encounter rude management and upkeep issues during a stay. The lack of AC and breakfast service is particularly frustrating. Thank you for sharing your feedback, and I hope you have better hotel experiences in the future.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice weekend stay…
We had a great weekend stay to visit Schliterbauhn water park. We brought our 11 yo chihuahua baby and the hotel was great to give us a 1st floor room for ease of dog walks. Room was clean and comfortable. Didn’t partake of breakfast but used in room coffee provided. Pool was clean. Older hotel but so don’t expect top of the line details. Very budget friendly, and a good value. We will book again for future weekend trips.
Stayed 2 nights in Jun 2023
Response from Lia on Jun 26, 2023
Dear Guest,Thank you very much for leaving a review.Glad to hear that you had a wonderful stay at the hotel. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

6/10 Okay

tree

Stayed 1 night in Jun 2023
Response from Lia on Jul 14, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

4/10 Poor

karen r

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel common areas hot. Dirty air vents in room
Stayed 1 night in Jun 2023
Response from Lia on Jun 24, 2023
Dear Guest,We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

6/10 Okay

Scott

Stayed 1 night in Jun 2023
Response from Lia on Jul 7, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

8/10 Good

Derrick

Stayed 1 night in May 2023
Response from Lia on Jun 27, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

10/10 Excellent

Javier

Stayed 4 nights in May 2023
Response from Lia on Jun 24, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

10/10 Excellent

Randy

Stayed 2 nights in May 2023
Response from Gaby on May 27, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Richard

Stayed 1 night in May 2023
Response from Gaby on May 26, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Comfy bed, but roaches galore.
The staff were friendly. The bed was comfortable. We immediately had to start killing roaches. The lobby area was so hot. The room was musty and warm, but the AC eventually cooled it off. We’d been on the road for a long time so it was awful to not sleep well worrying roaches would crawl on us in the bed.
Stayed 1 night in May 2023
Response from Lia on May 23, 2023
Dear Guest,Thank you for the time to share your feedback. We have addressed this straight away and escalated it to the team for immediate action. We would like to invite you again to experience the improved stay.

4/10 Poor

Sandy

Stayed 1 night in May 2023
Response from Lia on May 23, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

Mark

Stayed 1 night in May 2023
Response from Lia on May 19, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gaby on May 16, 2023
Thanks for sharing your rating here. We are glad to serve you better in the future!