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"No customer service, awful"

"Room was clean. Staff was pleasant. "

"If I could rate it zero stars, I would. I have never had such a horrible experience before. Upon arrival, I was already hesitant due to the junk next door (directly next to the driveway) and the nonstop barking dogs. Tried to brush it off. Went into the home immediately hit with the smell of mold trying to be covered by an enormous amount of air freshener. Upon walkthrough, I and my friend almost fell through the living room floor. It was rotted and falling in. I contacted the host and asked if they were aware of the living room floor. I was met with a hostile reply of something along the lines of the floor is fine if you don't like it stay somewhere else. I then replied and asked for them to contact me as the floor was not fine. The host then told me she has video of me jumping on the rotted floor. I was not jumping and have video and photo proof of everything I claimed. I contacted customer service and the host had to refund me after fighting me on it and it getting escalated to the care team. She ruined my birtbday weekend by lying and threatening me. Not only is the host unprofessional and rude, the house is unsafe. Highly recommend avoiding this home and host. "

"I wish the breakfast room would offer cold options for early departure, such as, yogurt, bagel, sweet roll. We needed to be on the road by 6, and you don't have anything out until 7."

" Not open yet. Brrr!"

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"Room was clean, staff was very friendly and it was pet friendly. Beds were ok. It appeared as if it was being redone there were mattress in the dining room boards piled outside. Paint on the bathroom floor. Toilet would not flush during the night no water to it. Worked in the morning."

"Staff amazing. Clean and good breakfast "

"The property has a 24 hour diner and no complimentary breakfast. This makes the room charge a bit overpriced. "