Ratings based on 173 Verified Reviews

4.0 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromMaputo

Nice hotel, safe and good park, within the city

Posted 12-Dec-2016
Pros: Staff customer care orientation to satisfy the customer.
Cons: Needs to renew the bed clothes and towels. The clothes seems to be old and extensively used.
Location: Good location near the Nlhanga Mall, just crossing the road.
I like to stay in this hotel, special when I travel with my family. The hotel has family rooms that are very convenient.
Comment from Hotel Management
9-Jan-2017 by Karien, Hotel Management
Dear Sidonio Thank you for taking the time to share your feedback. We hope to welcome you back soon. Sincerely Karien Linde Rooms Division Manager Mercure Hotel Nelspruit
3out of 5
by A verified traveller

Nestpruit2016

Posted 26-Nov-2016 on Hotels
Globalement correcte, dommage que les chambres soient vieillissantes.
5out of 5
by A verified traveller

Posted 7-Nov-2016 on Hotels
Overall myself and my family had a very good stay. Only thing was room service only brought 3 towels and we were 4 people. As well as not replacing the toilet paper. But the rest was perfect. Thank you for the aircons, Nelspruit is hot.
2out of 5
by A verified traveller

Posted 29-Oct-2016 on Hotels
Com exeção da cama que era muito confortável, o quarto estava com moveis velhos, cofre quebrado e toalha de banho manchada.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Oct-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Oct-2016 on Hotels
4out of 5
by A verified traveller

Affordable conveniently situated hotel

Posted 17-Oct-2016 on Hotels
the hotel is great for one or two night's stay.It is affordable but the rooms are getting a bit long in the tooth.The TV had very few channels available.We were unable to see the two Rugby Currie Cup semi-finals played on the Saturday afternoon.The room was still good value for the money.
4out of 5
Recommended
for Everyone
by A verified traveller frommetz

Hôtel d'un bon rapport qualité/prix

Posted 11-Oct-2016
Bonne étape avant d'aller au Parc Kruger; hôtel situé tout près de la N4 qui mène au Parc Kruger. Chambre spacieuse , confortable et tranquille. Buffet petit déjeuner copieux.
4out of 5
by A verified traveller

Convenient hotel.

Posted 6-Oct-2016 on Hotels
Overall it was good. We just found that the rooms were not cleaned properly and there were things missing in the kitchen. For example, there was a fork and a bowl missing. the Wifi was also difficult to connect at certain times.
Comment from Hotel Management
10-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Nelspruit Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In order for us to investigate the error, can you please tell me which room did you stay in? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Schutte General Manager Mercure Hotel Nelspruit
4out of 5
by A verified traveller

Ok hotel to spend a night

Posted 19-Sep-2016 on Hotels
Spent a night there before taking a flight from MQP airport to Johannesburg. Spacious room.