4 outdoor pools, pool umbrellas, sun loungers
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Reviews of Sandals Negril - ALL INCLUSIVE Couples Only

4.5 out of 5
Sandals Negril - ALL INCLUSIVE Couples Only
Norman Manley Blvd, Negril, Westmoreland

Reviews

8.2

Very good

Rating 10 - Excellent. 91 out of 197 reviews" "
Rating 8 - Good. 58 out of 197 reviews" "
Rating 6 - Okay. 25 out of 197 reviews" "
Rating 4 - Poor. 13 out of 197 reviews" "
Rating 2 - Terrible. 10 out of 197 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in Jamaica and a Sandals we loved it. We had a standard room, comfy bed and cleaned daily got extra shampoo/soap when I asked for it. Dining options were great, very friendly and helpful staff. Food was really good, we will be back in 2026!
Stayed 7 nights in Mar 2024
Response from HP on Mar 13, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Monica L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from HP on Mar 4, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely courteous. All food was delicious. Mutton & mussels with chorizo were my favorites.
Stayed 4 nights in Feb 2024
Response from HP on Feb 23, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife & I had a great time at Sandals Negril. We arrived just two days after a bad storm had hit, but the staff had the place back in shape literally overnight. Service was wonderful, the beach very nice, and there were plenty of nice guests to have fun with. The food was ok to good, but within expectations. The breakfast and morning buffets offered some good selections, but the quality of the dinners places, while each enjoyable form a fun perspective, varied from a culinary POV. We enjoyed Brava, with the small plates the best, along with the Sundowner. The Japanese restaurant was a blast - with a great sing-along chef - but the food kind of mediocre. All in all, though, this Sandals is recommended by us. It is a great vacation for a couple looking to unwind under no pressure. Irie!
Stayed 6 nights in Feb 2024
Response from HP on Feb 23, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and well kept beaches.
Stayed 4 nights in Feb 2024
Response from HP on Feb 7, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 5 nights in Jan 2024
Response from Sara on Jan 30, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Joe

Travelled with partner
Liked: Staff & service
Food and staff were good. Drink selection was limited with low quality alcohol and low quality sodas. The swimming pool was cold with bugs in it. It was great to have paddle boards, snorkeling, sailing and water sports included. The beach chairs were mostly reserved every day even at 8:00 am it was limited selection. We liked walking to the Beaches resort and enjoyed their similar facilities. We found the price was a bit high compared to many other trips we’ve taken.
Stayed 6 nights in Jan 2024
Response from Sara on Jan 30, 2024
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the staff were standouts; bartenders Chris and Brendon, dive team members Emron and Robin. The entertainment team were great, especially for the dated equipment and staging that they have to use. Though they should use more travelling shows to up the quality and variety. We enjoyed all of the restaurants, but the breakfast and lunch buffet were a little lacking. The resort is a little dated, but fairly well maintained. Could use more staff or do a better job of picking up used glasses, trash and dishes. Probably our biggest complaint are the number of chairs tied up by the butlers that never get used all day long. You should not have to get up at 6am to reserve a spot, and then sit and see empty chairs all day long that were claimed and never used. Loved the waterskiing, snorkeling, scuba, Hobie cats and paddle boards, all included. Great beach, can walk forever. Overall we had a great stay, but would not rate it as our all time favorite resort.
Stayed 7 nights in Jan 2024
Response from HP on Jan 17, 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Rosario Davide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from HP on Jan 10, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Adrian Patrick

Stayed 4 nights in Nov 2023
Response from HP on Jan 9, 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you are enjoying your stay with us.

8/10 Good

Ajai Pal Singh Roop

Stayed 6 nights in Nov 2023
Response from HP on Nov 20, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Monika

Travelled with partner
Liked: Cleanliness, staff & service
Smaller resort then expected Would have liked more dining options and also entertainment
Stayed 3 nights in Oct 2023
Response from Sara on Oct 25, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. The only things that were concerning were the birds at dinings and bugs in the pool
Stayed 3 nights in Sep 2023
Response from HP on Oct 3, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Karina

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from HP on Sep 22, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Good

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to vacation
Stayed 5 nights in Sep 2023
Response from HP on Sep 12, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

misty lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sandals is by far the best resort ive ever stayed at. I travel to the Caribbean one or twice a year and this was my first time at a Sandals resort. No other resort offers the amenities like they do. Snorkeling, tubing, skiing, private boat, kayaking, mini sailing, ect all included in the price. Plus airport transfers. Rooms are up to date property is beautiful plus big so you're not on top of others. The saff were great as well super friendly and helpful all seam to love their job. Cant imagine ever staying at another brand resort again.
Stayed 4 nights in Aug 2023
Response from HP on Aug 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Bipin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the Sandals amazing first time experience
Stayed 4 nights in Jul 2023
Response from HP on Jul 17, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

HUMBERTO

Liked: Staff & service
Disliked: Property conditions & facilities
The Rooms are in back conditions, the air is contaminated with mildew smell, I couldn't sleep the first two nights, we were changed rooms on three occasions and every time was a different problem, AC leaking on our heads, no hot water in the showers, sink dripping water by the sides, you name it!. Although one of the managers helped us to accommodate on the third day my blood pressure went up and my pulse was supper high( 197) We had to cancel our stay and come back home straight to an emergency room. A panned dream trip( seven days) that ended in ( three days) Nightmares! Never going there again. Simple to describe, A 5-star hotel that seems like a Motel, we named it Jamaica Motel in Miami called 8.
Stayed 7 nights in Jun 2023
Response from HP on Jun 27, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Good

Brian Henry

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2023
Response from HP on Jun 5, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Mandeep

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023
Response from HP on May 16, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service
Resort was overall good. One night there was no water for a shower. Breakfast was below average at Bayside. The lunch and dinner options at the other restaurants were very good. The habachi was our favorite dinner. Definately a more mature crowd so not as lively. Bartenders were great and were heavy pourers. Need to get up very early to claim chairs on the beach unless you have the butler service. Overall we were pleased. 4/5 stars.
Stayed 4 nights in Apr 2023
Response from HP on Apr 11, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Excellent

Janecia

Stayed 3 nights in Mar 2023
Response from HP on Apr 27, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.

4/10 Poor

Katie

Travelled with partner
Disliked: Staff & service, amenities
Beach is nice, some of the staff are nice, pool is gross, construction on property was very noisy, entertainment was pretty terrible, a lot of the bartenders are extremely rude, breakfast buffet is gross and the only other option for breakfast was a sit down restaurant that essentially served the same food as the buffet.
Stayed 7 nights in Mar 2023
Response from HP on Mar 20, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Excellent

regina

Travelled with family
Liked: Cleanliness, staff & service
Service was great. The stuff was very friendly and helpful, any favor you ask they always there for you. Very clean resort good food for all inclusive resort . Recommend to visit
Stayed 7 nights in Mar 2023
Response from HP on Mar 15, 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Kori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older crowd. Was expecting to see more people my age but overall a great stay
Stayed 4 nights in Mar 2023
Response from HP on Mar 9, 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall.Best regards

4/10 Poor

Charla

Liked: Cleanliness
Disliked: Property conditions & facilities
This is NOT a 5 star resort. It’s closer to a 3 star... What is shown on the website is NOT what you will be getting. CONSTRUCTION... Really Sandals. SHAME ON YOU for not having this on your website. And still charging Full Price Cons 1. Construction on both sides of the resort... Jack hammers, grinding, generators running... you could not hear the ocean. 2. Our Tap in the bathroom was broken. No cold water. Only a trickle of BOILING hot water. I had to brush my teeth and wash hands in the shower or scold my hands in the sink.. We told 8 different workers. no one came to fix it 3. We drank our red wine in our room. Turndown service took the empty bottle. The next day I left a tip and note to please restock our wine since we booked the premium club room. They left a note that said if we want another bottle of red we need to provide them with the empty bottle we drank..... But they took it during turndown. This happened more than once 4. Concierge doesn’t answer the phone. You have to call multiple times and sometimes they called back 5. Pizza place had no pepperoni all week 6. Bea
Stayed 14 nights in Feb 2023
Response from HP on Feb 21, 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience.Kind regards

10/10 Excellent

Anna

Stayed 4 nights in Feb 2023
Response from HP on Mar 6, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Poor

Alvaro P

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
My wife and I returned from a 6 nights at the resort. The room was really nice and comfy, the beach amazing with beautiful sunsets. Some of them were really nice people like Chris at the Piano bar. The Cons, starting with most of the staff. At the main bar, bartenders were rude and actually the last day I have to say something to one of them because the way she talked to my wife. WIFI was really bad so trying to speak to our children a lot of time was almost impossible. There are construction in the resort which is not in their website so you can hear the noise from 8-8 everyday, so relaxing at the beach not so much. Few guys at the water sport also rude. Same at the Japanese Restaurant, one of the ladies approach my wife very rude manner to move out of the Teppanyaki table for our desert. We were shocked. Then another lady explained to us that dessert is served somewhere else. The food was really disappointed, not variety of tropical fruits. I asked at the Italian restaurant for the Antipasto and they gave me just vegetables, no meat for it. Tiger Shrimps were frozen shrimps. No Japanese beer at Japanese restaurant. Last 2 nights fire alarm went off in the middle of the night. We called many times to front desk to have somebody to turn it off. It took them hours so somebody to show up. This was our 3er Sandals experience, and first time we experience something like it. Definitely not a 5 Star or Luxury Hotel.
Stayed 6 nights in Jan 2023
Response from HP on Jan 25, 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay.

10/10 Excellent

Imran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Resort with nice staff and I will go back again
Response from HP on Jan 18, 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terrible

Raul Cuan, Louisville

4/10 Poor

Rebecca

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is a 2-3 star hotel at best. We stayed at Sandals Negril on our honeymoon for three nights in December. The grounds and pool are extremely run down. The beach is not like it is in the photos - the water is not crystal clear and you are harassed by people selling stuff all day. The room is average but is cleaned well each day. The food at each restaurant is poor/flavourless and the entertainment is sub-par. The service was okay but a lot of the staff were not attentive or overly helpful when you asked questions. There is no relaxed holiday vibe and everyone (including other guests) just seemed depressed. Overall we were very very disappointed.
Response from DS on Dec 30, 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

6/10 Okay

Cristian, Annandale

Travelled with partner
Liked: Cleanliness, staff & service
We had very high humidity in bedroom, so that nothing dried up and clothes smelled bad. Food choices were basically the same every day. There is no big pool like in other resorts. Though location, people, service are Jamazing
Stayed 6 nights in Sep 2022
Response from Hugo Perez on Sep 12, 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall.Best regards

6/10 Okay

Lianne Elisa Chin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
For what I paid, it did not meet our expectations. The beach was amazing! The resort staff are friendly, but the service from the kitchen is very slow. Dinners took on average over 2 hours from seating to the end of the dessert. There is no quick dining option (buffet) other than in the morning. A lot of the food on the menu was also out of stock. Typically at least 1 item was out of stock each time I ordered.
Stayed 6 nights in Aug 2022
Response from Sara on Aug 25, 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall.Best regards

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Husband and I just returned from a stay at Sandals Negril. We loved the attentiveness of the staff and the care that goes into making sure that guests have a great stay. Staff were all amazing! The photoshop team was so helpful and friendly - including Jevough and Jervis who did some photos for us. Seline at the bistro was also very friendly and provided excellent service. Garwin from entertainment provided us with a tour of the resort and made it so fun while providing us with the information we needed. Food was also great and exceeded my expectations for an all inclusive resort. Would highly recommend sandals Negril!
Stayed 4 nights in Jul 2022
Response from Hugo Perez on Aug 1, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach, the water sports, the food, the pools, the service and that everyone was always ready to help you and tend to any need or request you may have. Special thanks to Marvin the lifeguard who went out of his way to help us with one of our requests. The hotel is clean and everything was great! They also provide transportation to/from the airport and have a "no tip" policy which means you don't have to worry about bringing extra cash.
Stayed 7 nights in Jul 2022
Response from Hugo Perez on Jul 21, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Suzanne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 5 nights in Jun 2022
Response from Sara on Jun 22, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

mitchell t

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with a balcony overlooking the beach. Very comfortable bed, nice bathroom, great people working there, great food options.
Stayed 7 nights in May 2022
Response from Hugo Perez on Jun 13, 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

2/10 Terrible

Roberto

Travelled with partner
Liked: Amenities, property conditions & facilities
Well kept But my room was given away and had to stay in a room that was not to my liking
Stayed 3 nights in May 2022
Response from Hugo Perez on Jun 13, 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Suresh, Windermere

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great People and Customer Centric. Some work to do on the facility
Stayed 3 nights in Apr 2022
Response from Hugo Perez on May 11, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Cecil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I personally love everything on this property and the staff is excellent in everything they do and provide for there guests.
Stayed 3 nights in May 2022
Response from Hugo Perez on May 5, 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Okay

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Jonathan

Stayed 5 nights in Jan 2022

2/10 Terrible

L

Stayed 3 nights in Dec 2021
Response from Hugo Perez on Dec 28, 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Sheena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Dec 2021
Response from Hugo Perez on Dec 21, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Food was great and we enjoyed scuba diving. Keron did amazing job with our photographs and went an extra mile to make sure we get our pictures in time. Also, private candlelight dinner was amazing. Veneesha was our server and she did a great job. I would like to mention one detail though. Resort employee entered our room without knocking and my husband was undressed. The lady said she wanted to decorate the room for our anniversary and she would be back later. She never came back to decorate. We addressed that to Front Desk associate and we were ensured that the issue would be taken care of. However, it was not.
Stayed 5 nights in Sep 2021
Response from Hugo Perez on Sep 27, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Denise & Rachel great service went above and beyond to make our stay unforgettable
Stayed 4 nights in Aug 2021
Response from Hugo Perez on Aug 23, 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Hugo Perez on May 27, 2021
Good Day Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great staff, but poor quality experience resort!
I was very impressed with the staff. They were always so pleasant and well trained! Top 10 for sure!! However, I was disappointed with the hotel experience, such as dining experience and menu options. The Sandals in Negril definitely needs renovations, the bed wasn’t comfortable and restroom was very small!! We stayed at 5352 “concierge level”. Price and quality wasn’t fair. Anyway, I won’t come at the Sandals Negril.
Stayed 3 nights in May 2021
Response from Hugo Perez on May 10, 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sundowner crystal lagoon swim up butler suites!!
Wadea and Myron the butlers! Lanique at the desk, Delroy and the dive shop group. All the staff, all deserve better pay and recognition. By far the best sandals in Caribbean and a shame we can’t tip them Swim up lagoon and butler service at worth it. A nice area on the left and far side of the hotel. The beach has constant security and beach vendors to assist you if required. The food in the main and a la carte restaurants are fantastic and breakfast is delicious . We did move from a butler crystal lagoon swim up to a normal room, which was not beachfront but one above. The WiFi did not work and it was required for work. No WiFi for 6 days aka desk said they were looking into it many times but nada. Only bad glitch. Otherwise, sandals went above and beyond. The lady (keisha?) Novia, Ann-Marrie all were so friendly polite and they assisted in helping us get a new flights back after ours was cancelled (informed us within 30 mins of a new flight opening up) that is above and beyond
Stayed 6 nights in Dec 2020