Hotel grounds - 5/5. Lush tropical grounds, individual treehouse style rooms, grounds kept very clean and well maintained, common areas all tropical, beautiful dark wood decor.
Staff 5/5 - Uniformly kind, friendly, attentive to guest needs, lovely Jamaican smiles and personality
Beach 5/5 - Have to walk across street, but beach is beautiful, well maintained, lots of trees and shade if you want it, not loud and boisterous, water was amazing
Arrival at airport 5/5 - VIP concierge arrival assistant and Club Mobay staff made getting through customs a breeze
Food/Drink 3.5/5 - Buffet style, good variety, including local dishes, but sometimes food was cold or stale. Many dishes were quite tasty, but just not outstanding food. Beach bar and grill was quite nice. Bar had reasonable liquor selection, not super high end but OK
WiFi/Internet 3/5 - Wifi was slow and spotty, but adequate for email. Don't plan on streaming any video. Graphics heavy webpages could literally take 3-5 minutes to load.
Check in/Check out 4/5. Overall a very easy and pleasant process, but the ONLY computer in the internet room was old, slow, and not connected to a printer. Cannot do mobile boarding passes for Montego Bay airport (at least not for Delta), and it actually took me more than 30 minutes to get my boarding passes printed. The computer did not have email configured, so I had to go back to my room, save boarding passes on my computer, email them to the front desk, and then wait 10 min for them to print
Traveller from Charlotte, NC