When we arrived, no rooms were available and they had no record that we were coming. After showing pre-paid reservation number... still no rooms. Sorry.
After begging for help, they graciously arranged a room at a 'sister property'. The substitute room is on the other side of Negril, has no running water and, so far, two giant and newly crushed cockroaches.
We are not prima donna travelers, enjoy a good aventure and generally go with the flow. That said, future adventurea will not being us back to any of the 'Coral Seas Properties'.
We hope you all have a more favorable experience.