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Reviews of Hotel Venta Etxalar

3 out of 5
Hotel Venta Etxalar
Ctra. Pamplona - Irún Km. 60, Etxalar, Navarra

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 99 reviews" "
Rating 8 - Good. 30 out of 99 reviews" "
Rating 6 - Okay. 7 out of 99 reviews" "
Rating 4 - Poor. 3 out of 99 reviews" "
Rating 2 - Terrible. 2 out of 99 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hidden gem
Clean and newer, just beware of height of the room. If you are taller than 5 feet make sure you dont get room 301 or 302. Restaurant crew fenomenal as is the food. Will definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Donal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from the room and all around the Hotel.Mountain views with a river flowing beside it.Friendly Staff.The Hotel is solid stone building with heavy timbers inside and out which adds to the sense of being in a special place.
Stayed 1 night in Aug 2023
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

Fernando

Stayed 1 night in Jun 2023
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

Robert

Stayed 1 night in Nov 2022
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

Marijke

Stayed 1 night in Jun 2022
Response from Javier on Aug 21, 2023
Gracias, por compartir su experiencia con nosotros. Esto nos sirve para corregir los errores y para saber si nuestros huéspedes han estado ha gusto con nosotros. Saludos y gracias por su valoración.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Excellent! Drinks, such as coffee and soda are expensive, but food in the cafe is excellent and very reasonable. Food in the restaurant, plates ( dinner plates) is not as flavorful and quality is sometimes not as good, and way more expensive.
Stayed 4 nights in Jul 2019
Response from Javier on Aug 21, 2023
Gracias, por compartir su experiencia con nosotros. Esto nos sirve para corregir los errores y para saber si nuestros huéspedes han estado ha gusto con nosotros. Saludos y gracias por su valoración.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over on way to south of Spain, but was very good value

10/10 Excellent

David, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet Location and Excellent Value
One more overnight stay at a great location.Good value Menu del Dia for approx 12 euro (3 courses including bread,wine and water). Buffet breakfast included in our room rate.Welcoming and helpful receptionist who spoke English extremely well, which helped with a slight problem with the en-suite bathroom. Good free parking available adjacent to Hotel which although not secured has good lighting and cctv coverage. Very rural location so no other facilities close by.

8/10 Good

Alexander, Hightown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day stay away in spain
Excellent location, room nice and bed huge, free wi fi, only shame was no kettle! Very British comment I guess!

10/10 Excellent

Lynne, Cardiff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great welcome to the Basque Country
From the moment we arrived we were made to feel welcome. The receptionist spoke perfect English but was happy for me to try my broken Spanish and one word of Basque. Triple room was comfortable and large with a great shower. Wifi worked and everything was as it was on the website. We ate both nights in the cafeteria: not the bar or the formal restaurant. Food was excellent. Etxalar is a small village a few kms from Hotel Venta. We drove to see it and it is very pretty. Some bars and restaurants. Hotel is well placed to visit San Sebastián and is good stopover to France. Would recommend and visit again.

10/10 Excellent

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Great little hotel to use on your way to Southern Spain. Rooms are very clean and comfortable. Restaurant is extremely good value and food is excellent. Staff are very helpful and speak good English.

10/10 Excellent

David, Gueltas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel, service, food and everything else. Highly recommended.

10/10 Excellent

Steve, Hertfordshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location - very friendly Hotel
Lovely location, large comfortable room, and friendly staff. Would stay again. Loved some of the 'quirky' items in the Hotel.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Don't Trust this hotel in terms of reservation
I reserved this hotel 2 times. The first time Expedia told me that the hotel cannot honor my reservation anymore. The second time, they even did not notify me or Expedia. Once I got there tired, exhausted, and hungry, they simply told us that our room was already cancelled and given to another guest! The hotel is in the middle of mountains, with limited or no phone/internet reception, and it's absolutely not wise to take a chance and go there only to know they don't have room for you! It's highly unlikely that you can find another hotel within 20 miles, especially during the high season, and you cannot even call Expedia to reserve another hotel for you. Overall, a very bad experience.

8/10 Good

Roberto, USA / Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel.
Nice building, dating back to 1300s merged with a new wing. State of the art bathrooms and furniture. High end mattress wider than king! Very clean. Convenient to ocean towns if you have a car...

10/10 Excellent

Anna, K from Slough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very pleasent.
Very well maintain hotel with excellent view over the mountains good food and comfort of the stay. People are very friendly and smile a lot.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hotel in the mountain
Good place to stay if you are planning to visit San Sebastian. Good air con & wifi. Rooms clean but a bit basic. Excellent breakfast with plenty of choices. We had dinner there as well, food was just OK but the prices are reasonable.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walls are made of carton
This hotel is located in the mountains conveniently located next to the main highway, only 25 minutes away from St-Jean-de-Luz. The property is clean, but the walls were very thin. We were awoken every morning by the vaccuum cleaners and cleaning ladies doing their job in adjoining rooms. The breakfast is delicious, with a vast buffet variety.

6/10 Okay

BigEric, Wales UK

Liked: Staff & service
Disliked: Room comfort
Worst Fries in Europe
This was our umpteenth stay at this hotel which is handy for our travels to our Spanish property. We arrived on the first hot day of the year and had our usual room 211. However the room was unbearably hot, and trying the air-conditioning proved hopeless as it only pored out HOT air. When we complained we were dismissed with the notion that it will be cold tomorrow. Persisting, we were provided with a free standing fan which only circulated the hot air!!. The staff then said that they had turned on the air-con, but the really meant that they had turned off the hot-air. That night we slept on top of the bedclothes!!. The food was another disappointment for while we accept that the fixed menu at just 10 euros we couldn't expect 5star cooking, serving fries that were a plié of barely warm, greasy ugg! was not expected. They were the worst fries that we have ever been served in Europe. what's more when we complained when checking-out the receptionist remembered that he could no longer understand English. The Hotel really needs to seriously address these falling standards, as there are lots of other Hotels in the immediate area.

10/10 Excellent

Diana and Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem amongst the mountains of northern Spain
It was such a joy to return to Espana after three months away and after driving down through France, it was wonderful to feel Spanish again in this venta. It offers a comfortable, sound night´s respite. The mountain stream outside our window and the view of the mountain were special treats. It is easy to see why travellers would stay here again and again. Desk staff were friendly as was the bar man. The room and bathroom were modern and tastefully decorated. Parking was available, no problem. I was even able to get wifi in the room. Easy to recommend this venta.

10/10 Excellent

David H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 5th stay over the past few years and standards are still high.The swimming pool at the rear of the Hotel has been replaced with what looks like a function venue which has made the area a lot smarter.The menu del dia at around 10 Euros is great value.The buffet breakfast (included in room rate) is also very good.Located in a wonderful area with ample free off road parking.

8/10 Good

Roger, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for exploring the surrounding area
This hotel is located well if you are planning to explore the very pretty Basque area of northern Spain. The hotel is comfortable and provides a reasonable breakfast. Parking is plentiful and free out the front of the hotel. Note that the hotel is not in the actual Extalar village and is at the junction of the road up to the village. The staff are very friendly and helpful and will provide advice on the area.

10/10 Excellent

Brenda & Ron, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venta etxalar
This hotel was recomended to us by friends that had stayed there and we were thrilled with the stay. Everything was excellent. The rooms, the food, the view. Very Very Good.

8/10 Good

Gary, Cochester, Essex, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stop-over on French/Spanish border
Conveniently situated close to the N121A Pamplona/Irun road, the hotel offers a relaxing place to stay with a choice of 3 eating venues ranging from tapas to gourmet cuisine. Friendly, helpful staff, closed parking facilities available, good food and comfortable beds in rooms of character . My wife and I were very pleased and will stop-over again on our way from England into Spain.

10/10 Excellent

neil, sowerby bridge, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Venta Etxalar
Beautiful hotel which is far in excess of its 2 star rating. A very warm welcome, first class restaurant, we will definately stay again when in the area.

10/10 Excellent

David, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Etxalar
I would highly recommend this for both overnight and short break visits to the area. The Etxalar is worthy of a higher rating than 2 star. The swimming pool is closed and looks somewhat sad but that is at the rear of the Hotel and does not impact on the accommodation the Hotel offers. The converted old building ( check out their website for some great pictures) has been done in typical Old Spanish style and the cleanliness of the rooms and public areas are excellent. Its location nestled in between two steep wooded hills with a fast flowing steam at the side Is ideal for a tranquil stay.This is a rural setting and a car is essential. There is free parking with video surveillance and a 24 hr reception (English spoken). It is located adjacent to the N121A (fantastic route from the French border to Pamplona) but not unduly affected by traffic noise. The room rates include a great buffet breakfast and the Restaurant Menu Del Dia was 9.50 Euro when we stayed which was 3 courses and included a bottle of wine ( for 2) and bottled water. The best rooms are probably located on the second floor at the back of the Hotel overlooking the stream and valley. The staff from reception to the cleaning were friendly and helpful. If you book I hope you enjoy your stay and find this review of interest

10/10 Excellent

Pascal

Stayed 1 night in Sep 2023
Response from Javier on Sep 25, 2023
Gracias por su puntuación.Sus comentarios son muy importantes para nosotros.Gracias a ellos podemos corregir nuestros errores.Saludos.Dto. dirección

10/10 Excellent

Sigve

Stayed 1 night in Sep 2023
Response from Javier on Sep 25, 2023
Gracias por su puntuación.Sus comentarios son muy importantes para nosotros.Gracias a ellos podemos corregir nuestros errores.Saludos.Dto. dirección

10/10 Excellent

PHILIPPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Javier on Sep 25, 2023
Gracias por su puntuación.Sus comentarios son muy importantes para nosotros.Gracias a ellos podemos corregir nuestros errores.Saludos.Dto. dirección

10/10 Excellent

jose

Stayed 1 night in Sep 2023

8/10 Good

Amparo

Liked: Cleanliness, staff & service, property conditions & facilities
Me ha faltado mejor colchón, por lo demás para repetir
Stayed 5 nights in Aug 2023
Response from Javier on Sep 25, 2023
Gracias por su puntuación.Sus comentarios son muy importantes para nosotros.Gracias a ellos podemos corregir nuestros errores.Saludos.Dto. dirección

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dieron una habitación inferior a la que había contratado, dijeron que Expedia se lo había comunicado mal. Después de reclamar nos dieron otra superior pero nos volvieron a cambiar a otra inferior a los dos días. Ni siquiera pidieron disculpas por las molestias originadas. El wifi solo funcionó los dos primeros días, los dos últimos imposible conectar. Yo no voy a repetir en ese lugar.
Stayed 4 nights in Aug 2023
Response from IÑAKI on Aug 26, 2023
Buenas tardes,Reconocemos el primer error en la asiganción de la habitación. Pero inmediatamente fué subsanado asignandoles una habitación de MAYOR CATEGORÍA a la que habían reservado, pueden comprobarlo en las fotos. Únicamente, por disponibilidad, el último día de su estancia les asignamos la habitación que realmente HABÍAN RESERVADO.Tratamos de explicarselo pero no conseguimos que lo entendieran.Nada más que aportar,Un saludo

10/10 Excellent

gavino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Javier on Sep 25, 2023
Gracias por su puntuación.Sus comentarios son muy importantes para nosotros.Gracias a ellos podemos corregir nuestros errores.Saludos.Dto. dirección

10/10 Excellent

BRUNO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

Mehdi

Stayed 1 night in Jul 2023
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

8/10 Good

Maitane

Stayed 1 night in Apr 2023
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

Javier, TEGUCIGALPA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las fotos publicadas no reflejan el estado de la propiedad, su estado es mucho mejor, ambiente acogedor, muy limpio, vista espectacular.
Stayed 1 night in Aug 2022
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

José Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

Solenne

Stayed 1 night in Aug 2022
Response from Javier on Aug 21, 2023
Gracias por su valoración.Esto no ayuda a valorarnos a nosotros mismos y corregir nuestro errores.Saludos.Dto recepción

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from Javier on Aug 21, 2023
Gracias, por compartir su experiencia con nosotros. Esto nos sirve para corregir los errores y para saber si nuestros huéspedes han estado ha gusto con nosotros. Saludos y gracias por su valoración.

8/10 Good

GAETAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Javier on Sep 13, 2021
Gracias, por compartir su experiencia con nosotros. Esto nos sirve para corregir los errores y para saber si nuestros huéspedes han estado ha gusto con nosotros. Saludos y gracias por su valoración.

10/10 Excellent

Salvador Berbís

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Javier on Aug 21, 2023
Gracias, por compartir su experiencia con nosotros. Esto nos sirve para corregir los errores y para saber si nuestros huéspedes han estado ha gusto con nosotros. Saludos y gracias por su valoración.

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones
Buenos nos salto la luz un par de veces y aun que nos costó un poco nos cambiaron de habitación, el desayuno un poco flojo e cuanto a fiebres solo había queso y jamon Sin embargo la cena muy bien.
Stayed 5 nights in Aug 2021
Response from Javier on Sep 13, 2021
Gracias, por compartir su experiencia con nosotros. Esto nos sirve para corregir los errores y para saber si nuestros huéspedes han estado ha gusto con nosotros. Saludos y gracias por su valoración.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lo que mas me gustó fueron lo comodas y grandes que eran las camas.
Stayed 1 night in May 2021
Response from Javier on May 25, 2021
Gracias por su comentario, esto nos hace seguir adelante. Saludos Dto direccion.

8/10 Good

FRANCISCO JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RECOMENDABLE
Stayed 7 nights in Aug 2020
Response from Javier on Aug 21, 2023
Gracias, por compartir su experiencia con nosotros. Esto nos sirve para corregir los errores y para saber si nuestros huéspedes han estado ha gusto con nosotros. Saludos y gracias por su valoración.

8/10 Good

Dasao, Pamplona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones con balcón que te permiten disfrutar del sonido del río y las vistas con muchos árboles.
Stayed 1 night in Jun 2020
Response from HOTEL VENTA ETXALAR on Jul 13, 2020
Muchas gracias por su puntuación. Estaremos encantados en volver a atenderle. Muchas gracias por haber elegido nuestro hotel.

10/10 Excellent

JOSE MANUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Javier on Feb 18, 2020
Gracias por su puntuación, su opinión es muy importante para nosotros. Saludos Dto. recepción

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Dto. Recepción on Dec 9, 2019
Agradecerles la buena valoración y la visita. Esperamos hayan disfrutado de la región a pesar del tiempo que hemos tenido. Un saludo