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Reviews of Quality Inn near Parc Natchitoches

2.5 out of 5
Quality Inn near Parc Natchitoches
5362 University Pkwy, Natchitoches, LA

Reviews

7.6

Good

Rating 10 - Excellent. 163 out of 542 reviews" "
Rating 8 - Good. 195 out of 542 reviews" "
Rating 6 - Okay. 93 out of 542 reviews" "
Rating 4 - Poor. 49 out of 542 reviews" "
Rating 2 - Terrible. 42 out of 542 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Angela

Travelled with partner
Disliked: Property conditions & facilities
The staff are super nice, it’s just an old building. I wasn’t expecting that.
Stayed 2 nights in Apr 2024

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

wesley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bathroom had per on the toilet and it stunk like pee as well It also smelled like cigarettes and the room floor was filthy
Stayed 1 night in Feb 2024

6/10 Okay

Phil and Susan

Liked: Staff & service
Disliked: Property conditions & facilities
Mostly workmen in utility trucks, which took much of the parking. Light above bath sink did not work, making shaving and makeup application pretty problematic. Breakfast was good and included juice, coffee, sausage and eggs, biscuits and gravy, and waffles. Front desk person was cordial.
Stayed 1 night in Feb 2024

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the price
Stayed 1 night in Jan 2024

4/10 Poor

saniya

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
They had ROACHES!!!! The room was cleaned and everything, but once we turned off some of the lights, baby roaches started coming out then adult roaches started to. So, my mom called the front desk and told them about it.. asked for another room. And it was no hesitation, she moved us to another room. That room didn’t have roaches though. I’ll never stay there again. Ew
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph, Helena

Stayed 1 night in Jan 2024

8/10 Good

Britney

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Achellis

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Tub need to be painted glad it was a shower n not just a tub other then that is was ok
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Stayed 2 nights in Dec 2023

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quiet and conducive to the rest we needed. Breakfast was nothing great but standard for the type hotel. The room was comfortable and clean with the exception of the Grand-daddy long leg spider and its web in the bathroom. I would stay again.
Stayed 1 night in Dec 2023

8/10 Good

Umakanta

Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It met our needs and was very clean. Breakfast was good.
Stayed 1 night in Dec 2023

2/10 Terrible

Steven

Disliked: Staff & service, property conditions & facilities
We left after the first night. Just rotten people to deal with, and it took an hour to check in, had to switch rooms, and they blamed Expedia for a lot of it. Charged us for the second night even though we checked out at 930am. Again, they blamed Expedia again. Told us using 3rd party bookings was our biggest mistake, that we had no rights. Virgina at the front desk was the rudest.I have traveled with Expedia for 10 years and never been punished like this before for using your service. We just went home, big disappointment, not to mention lost money.
Stayed 2 nights in Dec 2023

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
There was absolutely nothing wrong with this property, except that it’s older and the doors open directly to the outside but that is what it is. The lady in the office was super sweet and helpful. Overall a just fine stay to see the Christmas lights in Natchitoches.
Stayed 1 night in Dec 2023

6/10 Okay

Tracy

Liked: Staff & service
I had reservations and it still took awhile to check in. The minute I opened the door to Room 126, it smelled the cat pee! They moved us to a different room. Older motel that has been painted over. Breakfast was decent, but if a group walked in, you had to go ask the front to replenish which took awhile bc there was usually only one person working. Toilet moved when you sat on it. AC is not cold. Just an average stay.
Stayed 1 night in Dec 2023

8/10 Good

TONYA

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Victoria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again
The beds were really comfy and the free breakfast was really good. They had a good variety of food and the lobby was very clean. The bathrooms were not the cleanest but it was still clean enough to stay the weekend. The beds were clean.
Stayed 2 nights in Dec 2023

6/10 Okay

Raquel

Liked: Staff & service, amenities
Not a bad place to stay for a quick overnight trip. The pillows were a bit odd (small and square) and the bed a bit lumpy and the bathroom could have been cleaner. Overall a good value for the area.
Stayed 1 night in Dec 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

2/10 Terrible

Lequanta

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The floor was soaked and the tv didn’t work
Stayed 1 night in Dec 2023

6/10 Okay

Alison

Travelled with family
Disliked: Cleanliness, amenities
Bathroom was dates and toilet very dirty. Whole place dates and musty. Stains on bedspread.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the eating area was kept clean and room was in great shape. Very clean overall.
Stayed 1 night in Nov 2023

2/10 Terrible

Pamela

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
My stay sucked
Fire alarm kept going off. The bathroom towel rack fell down when I touched it. Telephone didn’t work kept having to drive to front desk to ask for services
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place usually!!!!
This is the only place i stay when i visit. Its simply convenient for me and the family that i visit.... i have never had an issue here. However this stay was not great. The breakfast was terrible. The lady at the front desk was not willing to keep it up at all. We were a party of 8 with e rooms. Two of us went to get breaskfast at 7 30 ish.... there was fresh food and coffee. Shortly after this , about 9 people showed up. (all from the same party) and completely wiped out the food. We asked if it could be refilled because we still had people to feed .... ahe put out 2 biscuits and 2 sausage patties and a tray of un done eggs. This was at 8 00 ans was told that breakfast was about to be over ... when i told her that i nade my people wait because there was NO room in the lobby i was told ...'sorry'. And as far as the coffee i was told oh its not my problem.... so maybe the lady in the mornings is just a little to comfortable with her job.....
Stayed 1 night in Nov 2023

10/10 Excellent

francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick nice stsy
Stayed 1 night in Nov 2023

10/10 Excellent

Beverly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees so nice. Very Accomadating. Breakfast good.
Stayed 3 nights in Nov 2023

8/10 Good

Elijah

Stayed 1 night in Nov 2023

4/10 Poor

Samantha

The lady at the front desk was wonderful and sweet as can be. The room was dirty. There was dirt on the floor in the bathroom. The vent in the bathroom had a big gap between ceiling and vent. I stayed two nights and the next day the room was not cleaned. I would have at least expect the thrash to be thrown and fresh towels and wash rags. I really don’t think that the sheets were clean.
Stayed 2 nights in Oct 2023

4/10 Poor

Yang

Travelled with family
The property had kind staff but was very run down. There were various types of bugs in the room, they were not using pest control services. There were dark handprints all over the bath door which badly needed painting. The decor appeared to be forty or more years old. The linens were clean but so wrinkled up. A big disappointment. The tv didn’t work and then a man came to adjust it and got it on but explained that if we ever turned it off it would not turn on again!
Stayed 2 nights in Oct 2023

6/10 Okay

Heather

Stayed 1 night in Sep 2023

8/10 Good

becky

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ok overall
Clean room but some yellowish sheet. Excellent breakfast and nice staff
Stayed 1 night in Sep 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a good stopping place for the night. Very pleased with clerk. Housekeeping friendly and helpful. Building is cared for. Bkft was hot. Will return when in the area.
Stayed 1 night in Aug 2023

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a nice location right outside town near gas stations and restaurants. The only downside for us was the air conditioner didn’t cool the room to our liking. Overall the place was great for the price! We’ll stay there again if in the area!
Stayed 2 nights in Jul 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 18, 2023
Dear John,Thanks for your stay.I'm glad we could provide you a pleasant, comfortable and quiet experience that contributed positively to your stay in the area. We take great pride in serving guests well, and I'm glad we're meeting and exceeding expectations. I hope you will be able to stay with us again soon. Sincerely, Hotel Manager

8/10 Good

Candace

Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jul 18, 2023
Dear Candace,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

2/10 Terrible

Troy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Food on floor in room corner. Does not begin to meet normal hotel standards. Young desk clerk clueless. Could not operate television and desk did not repeatedly answer phone. Asked clerk if we could cancel 3 night reservation, get refund, and find another motel and she said “no”. Left after 1st night. Do not know if partial refund or not.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jun 22, 2023
Dear Troy,Thanks for your comments. Please accept our heartfelt apology that the level of service you received did not meet the usual high standards our guests have come to expect from us over the years. This is not an indication of how we normally do business, and I'm concerned with the quality of your experience. I have personally taken action based on your comments to investigate these claims. This is something we take very seriously and if necessary we will take immediate action. We take all comments seriously and will do better for you next time.Sincerely,Hotel Manager

2/10 Terrible

Don

Disliked: Cleanliness, property conditions & facilities
For a little more money could had much nicer rooms at different hotel chain. Noticed the ceiling in bathroom had water stains and one area where the Sheetrock sagged down from water. There was also water around tub and toilet with no noticeable leaks. Would not recommend this hotel.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear Don,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the water stains and maintenance issues in the bathroom. We take these concerns seriously and will address them with our team to ensure improvements are made. We appreciate your comments and regret that we did not meet your expectations. We hope you will give us another opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Jada

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great place.... just do better...
The young lady that was checking people in didn’t want to be there and it was very obvious. She had no desire to help or be nice whatsoever. We always stay here when in town with no problems, this time the only problem was the room cleanliness. I had to move the chair in the room to make room fir things and the STUFF that i found under it was disgusting. Lets not mention the a/c filters.... just wow. The pool is not well maintained either.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Jada,Thank you for your feedback and for choosing our hotel. We appreciate your positive rating and are sorry for the issues you encountered. We will address the concerns regarding staff attitude, room cleanliness, and pool maintenance to ensure a better experience for future guests. Your comments are valuable to us, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

6/10 Okay

katrina

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Manager on May 30, 2023
Dear katrina,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad coffee.
The coffee pot in the room had a horrible taste to it. The coffee in the breakfast area was even worse. Not much of a breakfast, so we went out to IHOP. Won’t be staying there in the future.
Stayed 1 night in May 2023
Response from Hotel Manager on May 30, 2023
Dear Guest,We apologize for the disappointing coffee experience and limited breakfast options during your stay. Your feedback is important to us, and we'll address these issues to improve our offerings. We regret that we couldn't meet your expectations and understand your decision. We appreciate your comments and hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager

10/10 Excellent

Candy

Travelled with family
Liked: Cleanliness
Easy to find top floor.
Stayed 1 night in May 2023
Response from Hotel Manager on May 30, 2023
Dear Candy,Thank you for sharing your feedback. We're pleased to hear that you found it easy to locate the top floor during your stay. Our aim is to provide a seamless experience for our guests, and we're glad you had a smooth navigation within our property. We appreciate your support and hope to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 20, 2023
Dear Kevin,Above all, let me say thank you. We sincerely value your kind feedback because we try our best with every guest. I'm glad we were the right hotel for you during your recent stay and that so many aspects of your stay pleased you. We enjoy serving guests and hope you will return frequently in the coming months and years. Sincerely, Hotel Manager

6/10 Okay

Lorenzo

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 29, 2023
Dear Lorenzo,Thank you so much for sharing your recent stay with us. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Okay

Judith, Lawton

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The building was very old and not in good condition. Had I known the rooms only had outside entrances I would not have booked. At checkin, we were not told the breakfast hours, and there was nothing in the room telling us that information. I had to call the front desk to find out the wifi password also. Though outdated, the room was quiet and reasonably clean.
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 21, 2023
Dear Judith,Thank you for taking the time to share your feedback with us. We apologize that the age of the building was not up to your expectations, and we regret not providing you with the breakfast hours at check in. We strive to provide a comfortable and enjoyable experience for all of our guests, and we are sorry we did not meet your expectations in this case. We appreciate your honest feedback and will use it to make improvements. All of us are looking forward to having you stay with us again. Sincerely, Hotel Manager

6/10 Okay

James B

Travelled with partner
Liked: Amenities
This is our 3rd or 4th stay here. Can't say we will return. Certain elements have remained good, however, the price has risen a bit and the quality has suffered in the past 2 stays. First all rooms are non smoking and pet free. The first room we went into had a very strong smoke odor. There was a dog staying next door. Apparently the front desk was aware of the dog. Ok, well... The next room was not clean. There were 3 very obvious mens shirts right by the heater/air conditioner. Hard to miss. At this point I thought the heck with it. Just dump in the trash and nicely mention it to the front desk on check out. Tried that the next morning. Did not go well. The women at the front desk in trying to troubleshoot was constantly pushing back. The fault was not the staff, but mine. "The room was not ready or due to us moving." "Claimed due to us moving they would have to do more work." "When we also mentioned that parental controls were locked on the TV, again my fault for not calling to fix." I was merely letting them know. She then left it with "some people just can't be pleased."
Response from Hotel Manager on Feb 7, 2023
Dear James B,Thanks for your stay. We are sorry to hear that your recent stays at our hotel have been less than satisfactory. We strive to provide a clean and comfortable experience to all of our guests and we regret that we were unable to meet your expectations on this occasion. We understand that you had issues with the room being smoky and unclean and that you were unhappy with the response you received from our front desk staff. We take these matters seriously and we apologize for any inconvenience caused. We have taken your feedback into account and will use it to help improve our services in the future. Thank you for bringing this to our attention. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets had small stains on them.
Stayed 1 night in Dec 2022
Response from Hotel Manager on Dec 21, 2022
Dear Donna,Thank you for your review! I'm so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. Additionally, we thank you for suggesting improvement points as mentioned in your review and we assure that they will be taken care of soon. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager

10/10 Excellent

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities