[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # El Muelle Hotel Boutique Beach hotel with free breakfast and a 24-hour front desk ![Staircase](https://images.trvl-media.com/lodging/14000000/13130000/13126400/13126354/322ccb1a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/14000000/13130000/13126400/13126354/a504621e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/14000000/13130000/13126400/13126354/1ba02519.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room](https://images.trvl-media.com/lodging/14000000/13130000/13126400/13126354/28bf3b65.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hallway](https://images.trvl-media.com/lodging/14000000/13130000/13126400/13126354/a2190f99.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies El Muelle Hotel Boutique in Cartagena offers a breakfast buffet and in-room WiFi. The 24-hour front desk helps plan adventures, while express check-in/out saves time. Guests consistently share positive experiences about their stays. 9.2 Wonderful ## Popular amenities - 24/7 front desk - Breakfast included - Housekeeping - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=13126354&PinnedHotelID=13126354&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=13126354&PinnedHotelID=13126354&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=13126354&PinnedHotelID=13126354&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=13126354&PinnedHotelID=13126354&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=13126354&PinnedHotelID=13126354&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=13126354&PinnedHotelID=13126354&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=13126354&PinnedHotelID=13126354&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=13126354&PinnedHotelID=13126354&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Double Room](https://images.trvl-media.com/lodging/14000000/13130000/13126400/13126354/d9a42e6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Soundproofed Free cribs/infant beds Premium bedding Private bathroom Hair dryer Daily housekeeping In-room safe - 269 sq ft - Ocean view - Sleeps 2 - 1 Double Bed ![Twin Room](https://images.trvl-media.com/lodging/14000000/13130000/13126400/13126354/a467ae1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Soundproofed Free cribs/infant beds Premium bedding Private bathroom Hair dryer Daily housekeeping In-room safe - 269 sq ft - Ocean view - Sleeps 2 - 2 Twin Beds ## You may also like Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/20000000/19800000/19795000/19794919/b18070ab_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Vinnhaus Natales - Breakfast included - Free WiFi - Laundry - Housekeeping 9.8 Exceptional 51 reviews CA $209 CA $209 total Oct 7 - Oct 8 [](https://www.expedia.ca/Natales-Hotels-Vinnhaus.h19794919.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=553248635943692021&destination=Natales&destType=MARKET&latLong=-51.7262,-72.505998&searchId=116d54c0-29ae-44ba-ada9-1b62ed9b7d92&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6050000/6041700/6041637/dedf4b81_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Weskar Patagonian Lodge Natales - Breakfast included - Parking included - Free WiFi - Restaurant 9.2 Wonderful 268 reviews CA $207 CA $207 total Nov 4 - Nov 5 [](https://www.expedia.ca/Natales-Hotels-Weskar-Patagonian-Lodge.h6041637.Hotel-Information?chkin=2025-11-4&chkout=2025-11-5&rm1=a2®ionId=553248635943692021&destination=Natales&destType=MARKET&latLong=-51.7262,-72.505998&searchId=116d54c0-29ae-44ba-ada9-1b62ed9b7d92&top_cur=CAD) Ad ![Indoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1880000/1871800/1871724/bc0ea2f4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Noi Indigo Patagonia Natales - Pool - Breakfast included - Spa - Free WiFi 8.6 Excellent 185 reviews CA $209 CA $209 total Oct 7 - Oct 8 [](https://www.expedia.ca/Natales-Hotels-Noi-Indigo-Patagonia.h1871724.Hotel-Information?chkin=2025-10-7&chkout=2025-10-8&rm1=a2®ionId=553248635943692021&destination=Natales&destType=MARKET&latLong=-51.7262,-72.505998&searchId=116d54c0-29ae-44ba-ada9-1b62ed9b7d92&top_cur=CAD) Ad ![Meeting facility](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1860000/1855600/1855537/ff7f0e6a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Costaustralis Natales - Breakfast included - Parking included - Free WiFi - Restaurant 8.8 Excellent 501 reviews CA $227 CA $227 total Nov 1 - Nov 2 [](https://www.expedia.ca/Natales-Hotels-Hotel-Costaustralis.h1855537.Hotel-Information?chkin=2025-11-1&chkout=2025-11-2&rm1=a2®ionId=553248635943692021&destination=Natales&destType=MARKET&latLong=-51.7262,-72.505998&searchId=116d54c0-29ae-44ba-ada9-1b62ed9b7d92&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNatales-Hotels-El-Muelle-Hotel-Boutique.h13126354.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNatales-Hotels-El-Muelle-Hotel-Boutique.h13126354.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-51.72879%2C-72.51334&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=eQUfrCh5lCnKJSg_yi76yqN55Yc=) Manuel Bulnes 37, Natales, Patagonia, 6160000 #### What's nearby - Costanera - 3 min walk - 0.3 km - History Museum - 4 min walk - 0.4 km - Puerto Natales Casino - 8 min walk - 0.7 km - Plaza de Armas - 9 min walk - 0.8 km - Old Pier - 9 min walk - 0.8 km #### Getting around - Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive #### Restaurants - ‪Baguales Brewery & Restaurant - ‬9 min walk - ‪Cafe Kau - ‬8 min walk - ‪Kau Lodge - ‬8 min walk - ‪pampa restobar - ‬5 min walk - ‪Slowly Bar - ‬7 min walk ## About this property ### El Muelle Hotel Boutique Property highlights El Muelle Hotel Boutique provides a free breakfast buffet and more. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - Free self parking - Express check-out, express check-in, and a 24-hour front desk - Smoke-free premises, concierge services, and luggage storage Room features All guestrooms at El Muelle Hotel Boutique boast perks such as premium bedding, as well as amenities like free WiFi and safes. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - Free infant beds and daily housekeeping ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/11000000/10490000/10481600/10481540/657bac03.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel HD Natales Natales - Free WiFi - Restaurant - Business services - Bar 8.4 Very good 65 reviews CA $156 CA $156 total Nov 6 - Nov 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=10481540&PinnedHotelID=10481540&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1880000/1871800/1871724/386c882b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Noi Indigo Patagonia Natales - Pool - Breakfast included - Spa - Free WiFi 8.6 Excellent 185 reviews CA $209 CA $209 total Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=1871724&PinnedHotelID=1871724&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room](https://images.trvl-media.com/lodging/91000000/90320000/90311600/90311551/d67f90a8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Costanera Natales - Breakfast included - Parking included - Free WiFi - Housekeeping 9.6 Exceptional 12 reviews CA $204 CA $251 total Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=90311551&PinnedHotelID=90311551&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/97000000/96180000/96175400/96175341/66b6a988.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SHEUEN PATAGONIA Natales - Breakfast included - Parking included - Free WiFi - Restaurant 9.4 Exceptional 29 reviews CA $162 CA $162 total Oct 21 - Oct 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=96175341&PinnedHotelID=96175341&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/84000000/83960000/83959900/83959865/w1200h899x0y1-78a2f4cd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Big Sur Natales - Breakfast included - Free WiFi - Housekeeping - 24/7 front desk 8.6 Excellent 124 reviews CA $192 CA $192 total Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=83959865&PinnedHotelID=83959865&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/21000000/20490000/20488400/20488386/fb8155c9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Aquaterra Natales - Breakfast included - Free WiFi - Restaurant - Business services 9.2 Wonderful 66 reviews CA $202 CA $202 total Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=20488386&PinnedHotelID=20488386&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/2000000/1860000/1855600/1855537/fec5d14b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Costaustralis Natales - Breakfast included - Parking included - Free WiFi - Restaurant 8.8 Excellent 501 reviews CA $227 CA $227 total Nov 1 - Nov 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=1855537&PinnedHotelID=1855537&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/84000000/83410000/83406100/83406004/d1ceac83.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Veat Natales - Breakfast included - Pet-friendly - Free WiFi - Housekeeping 9.2 Wonderful 97 reviews CA $138 CA $138 total Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=83406004&PinnedHotelID=83406004&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/107000000/106910000/106902100/106902049/ee218d28.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Giovanna Natales - Free WiFi 8.0 Very good 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=106902049&PinnedHotelID=106902049&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, Partial Lake View | Living area](https://images.trvl-media.com/lodging/112000000/111810000/111809200/111809132/59f8a9d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartment By Toore Patagonia Natales - Free WiFi - Partial lake view CA $132 CA $132 total Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=111809132&PinnedHotelID=111809132&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Free buffet breakfast available daily ### Family friendly - In-room crib - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Accessibility - No elevator ### More - Built in 2015 - Smoking not allowed ## Room amenities ### Bedroom - Free crib - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### More - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 5:30 AM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%). We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Safety features at this property include a fire extinguisher and a first aid kit ### We should mention This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Alcohol is not served or permitted at this property ### Property is also known as El Muelle Hotel Boutique Puerto Natales El Muelle Hotel Boutique El Muelle Boutique Puerto Natales El Muelle Boutique El Muelle Hotel Boutique Puerto Natales, Aisen Region, Chile El Muelle Hotel Boutique Natales El Muelle Boutique Natales El Muelle Hotel Boutique Hotel El Muelle Hotel Boutique Natales El Muelle Hotel Boutique Hotel Natales ## Frequently asked questions ### Is El Muelle Hotel Boutique pet-friendly? > No, pets are not allowed at this property. ### How much is parking at El Muelle Hotel Boutique? > Self parking is free at this property. ### What time is check-in at El Muelle Hotel Boutique? > Check-in start time: 3 PM; Check-in end time: 5:30 AM. ### What time is check-out at El Muelle Hotel Boutique? > Check-out is at noon. ### Where is El Muelle Hotel Boutique located? > Situated in Natales, this beach hotel is steps from Última Esperanza Fjord and Costanera. History Museum and Puerto Natales Casino are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## El Muelle Hotel Boutique Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.6 Location ### 9.4 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 42 8 - Good 21 6 - Okay 5 4 - Poor 0 2 - Terrible 0 ### 10/10 Excellent #### Catherine Mar 24, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect stay Absolutely perfect place to rest after doing the W trek in Torres Del Paine. This hotel was beautiful, with real floorboards, great lighting, everything was new, clean and bright, with a nautical theme and rustic touches. The shower was AMAZING, absolute luxury. The service was so pleasant and professional. And breakfast was some of the best we've had in the region. I highly recommend staying at this hotel. ##### Catherine ### 10/10 Excellent #### Jörg Mar 19, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Sehr nettes Personal, Zimmer sauber und groß, Frühstück etwas spartanisch, insgesamt empfehlenswerte Unterkunft und Lage ##### Jörg Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Mar 4, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Boa localização, instalações modernas, embora o banheiro seja pequeno. O hotel é charmoso e simples, mas o que faz a diferença é a simpatia dos funcionários. Para a região o custo benefício é muito bom. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 8/10 Good #### Rina Feb 26, 2020 Liked: Cleanliness, staff & service, property conditions & facilities #### Simple pleasant hotel. Simple pleasant hotel. A warm atmosphere. ##### Rina Stayed 1 night in Feb 2020 ### 10/10 Excellent #### MARIA Feb 14, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Que hotel Excelente atención , muy desayuno , limpio, luminoso , camas comodas ##### MARIA Stayed 2 nights in Feb 2020 ### 6/10 Okay #### Marcos V G Feb 13, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ![](https://a.travel-assets.com/ugc/hotel-reviews/F80E5801982506DDB654D4168C19BFBAAC1807311581553150919.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marcos V G Stayed 1 night in Feb 2020 ### 8/10 Good #### Hilda Maria Feb 11, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Conforto e sustentabilidade. Ótima cama e localizado a poucas quadras do comércio e serviços turísticos e quase ao lado da Costanera. ![Aproveitamento sustentável de peças utilitárias e decorativas nesta mesa onde é servido o desayuno.](https://a.travel-assets.com/ugc/hotel-reviews/937997BBD36976BFED98B2BC4D663CBB814B155D1581426367499.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hilda Maria Stayed 4 nights in Jan 2020 ### 8/10 Good #### Verified traveller Jan 26, 2020 Liked: Cleanliness, staff & service, property conditions & facilities ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 7, 2020 Liked: Cleanliness, staff & service, amenities Staff was great and accommodating. They spoke excellent English and knew the area well. ##### Verified traveller Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### IC, New York Jan 2, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great, clean property that have beautiful ocean views and friendly staff. ##### IC Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller Dec 31, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a beautiful property and the people who run it are really nice. ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### Verified traveller Dec 16, 2019 Average stay-almost no WiFi first day, breakfast is decent and probably the best aspect of this hotel. It is away from the city center but walking distance to everything. Last day, staff came in without knocking ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller Dec 9, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Habe nur eine Nacht übernachtet, das war alles okay. Personal an der Rezeption sprach auch englisch! Frühstück entsprechend der Kategorie alles okay. ##### Verified traveller Stayed 1 night in Nov 2019 ### 10/10 Excellent #### chealseoung Dec 9, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 전체적으로 무난한 숙소입니다 위치 좋습니다. 롬은 작고 욕실도 작습니다. 따라서 욕실 사용이 좀 불편할수 있습니다. 조식은 매우 간단합니다. 전체적으로 깨끗한 편이며 방음은 잘 안됩니다. 50마터 안에 렌터카업체가 있어서 좋았습니다. W코스 트래킹일정이 안되면 렌트카를 이용하면 편안하게 다닐수 있습니다. 호탤에서 시티맵 달라고 하면 바용청구됩니다. ##### chealseoung Stayed 3 nights in Nov 2019 ### 10/10 Excellent #### JOSE CARLOS Dec 8, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Personal muy amable. Estancia muy agradable ##### JOSE CARLOS Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Verified traveller Dec 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Incredible hotel and world-class staff I can’t imagine a better place to stay if you visit Southern Patagonia in Chile. El Muelle is a boutique hotel near the water front in Puerto Natales. The rooms are large, modern and well appointed. The common areas and staircase are bright and inviting. But the highlight of our experience were our interactions with the hotel manager, Jairo. We were already impressed with the delicious eggs he cooked us for breakfast. But then we approached him with a major problem we were facing as one of our passports had gone missing during our stay at a very remote location at a Refugio in Patagonia where there wasn’t any phone connectivity. While we tried to make contact in various ways with the Refugio, Jairo moved heaven and earth for us that morning. Finally, he was able to get in contact with the general manager of the company that ran the Refugio, and share with him directly the details of our situation. Even though the Refugio didn’t find the passport at first, they kept at it and several hours later Jairo informed us they had found it at a partner company’s office. However, had it not been for Jairo’s efforts, we can’t imagine our situation would have been treated with the attention it needed to get resolved. ##### Verified traveller Stayed 1 night in Nov 2019 ### 8/10 Good #### Verified traveller Dec 4, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were very friendly and helpful and the wifi was excellent. Unfortunately, there is no control over the shower water temperature and on our last day, the water was cold. Not great for a fairly new hotel. ##### Verified traveller Stayed 3 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller Oct 17, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff and modern hotel The hotel was overall excellent and is close to the waterfront and also to many restaurants. The rooms were comfortable, clean and modern with a great shower. As the weather was a bit cold the heating was on and the rooms and reception area was warm. The staff were very friendly and helpful and helped with booking a taxi to the bus station as we had to leave early in the morning. They also were very accommodating and set up the breakfast a bit earlier as we had an early morning tour on one of the mornings. ##### Verified traveller Stayed 3 nights in Oct 2019 ### 8/10 Good #### Verified traveller Jun 3, 2019 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Great location, easy to walk everywhere. Staff is extremely nice and helpful too. Janice was super helpful. Breakfast is poor even though they do try. It’s the same everyday where they give you a plate of cheese and ham and you have bread biscuits cereals to choose from. For the price they are charging and it was off peak; it’s not worth it. It’s pretty basic and is a bed and breakfast and not a boutique hotel. The service is great nonetheless. ##### Verified traveller Stayed 2 nights in May 2019 ### 10/10 Excellent #### Astrid May 26, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Recomendadisimo! Nos gustó el hotel, tiene lo básico para una estadía allí. La habitación es cómoda y muy linda. La calidad de la ropa de cama es excelente y la cama súper cómoda! Si volvemos a puerto Natales, reservaríamos allí otra vez. Excelente servicio de su personal y estuvieron pendientes de nuestros horarios para ajustar la hora del desayuno. Es además en los tours el hotel por qué pasan al final, te recogen de ultimo, así que estás ganando tiempo. ##### Astrid Stayed 2 nights in May 2019 ### 10/10 Excellent #### Verified traveller May 13, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hospitality, good location , enjoyed the stay. The view from the window was beautiful! ##### Verified traveller Stayed 2 nights in Feb 2019 ### 10/10 Excellent #### Joanna May 5, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect place to stay before/after trekking! Wonderful place to stay before and after our Torres del Paine trek! The hotel kindly stored our luggage between our stays. Excellent and spotlessly clean bathroom and a lovely modern bedroom which was light and airy. It was wonderful coming back to such lovely accommodation after all the trekking. They also recommended a good value and fast laundrette very nearby for after the trek, which was much needed! Would highly recommend! ##### Joanna Stayed 1 night in Apr 2019 ### 8/10 Good #### Verified traveller Apr 29, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a basic small hotel. They don’t offer cable TV. Being so small, the breakfast buffet options are very limited. A few blocks from the city center. It is OK to walk, but I guess it’s not so funny with bad weather! Nice WiFi and nice personnel. ##### Verified traveller Stayed 3 nights in Apr 2019 ### 10/10 Excellent #### Verified traveller Apr 29, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They treat their guest as family. They even reserved a bus ticket for us, the hotel staff is just amazing. Best hotel on Natales. Food was great too. ##### Verified traveller Stayed 3 nights in Apr 2019 ### 6/10 Okay #### varun Apr 24, 2019 Liked: Cleanliness, staff & service, property conditions & facilities ##### varun Stayed 3 nights in Apr 2019 ## Expedia's Latest Trends ### Hotels > [Hotels in Hecla Island](https://www.expedia.ca/Hecla-Island-Hotels.d177528.Travel-Guide-Hotels) > > [Dell Motel](https://www.expedia.ca/London-Hotels-Dell-Motel.h34776382.Hotel-Information) > > [Bahia Principe Grand El Portillo - All Inclusive](https://www.expedia.ca/Samana-Hotels-Bahia-Principe-Grand-El-Portillo-All-Inclusive.h803207.Hotel-Information) > > [Divya Sutra Suites on Robson Downtown Vancouver](https://www.expedia.ca/Vancouver-Hotels-Riviera-On-Robson-Suites-Hotel-Downtown-Vancouver.h485437.Hotel-Information) > > [Claymore inn & Suites](https://www.expedia.ca/New-Glasgow-Hotels-Claymore-Inn-Suites.h15834381.Hotel-Information) > > [Barceló Tambor](https://www.expedia.ca/Paquera-Hotels-Barcelo-Tambor.h795208.Hotel-Information) > > [DoubleTree by Hilton St. John's Harbourview](https://www.expedia.ca/St-Johns-Hotels-DoubleTree-By-Hilton-St-Johns-Habourview.h15823.Hotel-Information) > > [All Inclusive Resorts and Hotels in Bulgaria](https://www.expedia.ca/Destinations-In-Bulgaria-All-Inclusive-Hotel.0-0-d26-tAllInclusiveHotel.Hotel-Filter-Destinations) ### Flights > [Flights from Amsterdam (AMS) to Elche (ALC)](https://www.expedia.ca/lp/flights/ams/alc/amsterdam-to-alicante) > > [Flights from Ottawa](https://www.expedia.ca/lp/flights/178296/flights-from-ottawa) > > [Flights from Toronto (YYZ) to Funafuti (FUN)](https://www.expedia.ca/lp/flights/yyz/fun/toronto-to-funafuti-intl-airport) > > [Air Transat](https://www.expedia.ca/Air-Transat-Flights.cTS.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Orlando (MCO)](https://www.expedia.ca/lp/flights/yyz/mco/toronto-to-orlando) > > [Flights from Los Angeles (ONT) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/ont/yeg/ontario-to-edmonton) > > [Flights from Ottawa (YOW) to Incheon (ICN)](https://www.expedia.ca/lp/flights/yow/icn/ottawa-to-seoul) > > [Flights from Farwaniya (KWI) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/kwi/yow/kuwait-city-to-ottawa) > > [Flights from Vancouver (YVR) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/yvr/yeg/vancouver-to-edmonton) > > [Flights from Toronto (YYZ) to Cancun (CUN)](https://www.expedia.ca/lp/flights/yyz/cun/toronto-to-cancun) > > [Flights from Toronto (YYZ) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yyz/las/toronto-to-las-vegas) ### Activities > [Things to do in Nuremberg](https://www.expedia.ca/Things-To-Do-In-Nuremberg.d2611.Travel-Guide-Activities) ### Packages > [Québec City Vacations](https://www.expedia.ca/Quebec-City.d180017.Destination-Travel-Guides) > > [Kahalu'u Beach Park](https://www.expedia.ca/Kahaluu-Beach-Park-Kahaluu-Bay.d6125342.Vacation-Attraction) > > [Lagos Vacations](https://www.expedia.ca/Lagos.d5292.Destination-Travel-Guides) > > [Mexico](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/117/Mexico) ### Vacation Rentals > [Bay Roberts Vacation Rentals](https://www.expedia.ca/Bay-Roberts-Vacation-Rentals.d6297346.Travel-Guide-VacationRentals) ### General > [Visit Tonga](https://www.expedia.ca/Tonga.dx180)