They deceived us by making it appear as though we would be staying in the main Royal Towers, but then we were disappointed to find we were in an outdated hotel overlooking a dumpster. Make sure when you book the hotel that it's at the Royal Towers because they're much nicer rooms and is a mile closer to everything. Despite all of this, the staff is very welcoming and nice!
Comment from Hotel Management
3-Aug-2016 by - Atlantis Management Team, Hotel Management
Hi Jose, We are disappointed to hear about your experience at Atlantis. Although we are pleased that you had great experiences with our staff, we understand your frustration regarding your booking issue. For your next visit, we recommend booking through Atlantis’ channels directly. For those reading this review, Atlantis has 5 towers of a variety of room accommodations to fit all preferences and budgets – Beach Tower (value), Coral Towers (moderate), Royal Towers (Deluxe), The Reef (Residential Luxury), and The Cove (Luxury). We hope you will join us again on future trips.