Ratings based on 1,237 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

You won't get what you paid for.

Posted 26-Aug-2015
Pros: The beach was beautiful. Restaurants were delicious but again super slow and expensive.
Cons: The service. The staff needs to be retrained. Tips should not be included in everything, so they have an incentive to work.
Location: Good location. Beautiful Island.
I found the Atlantis to be very pretty but very expensive and the staff was slow and unresponsive. They don't include anything and it takes forever to get your food at the restaurants. They close down restaurants and rides on certain days which inconveniences guests. We overlooked the roof, the staff left brooms and mops laying in plain sight for us to see laying there. We have no plans to return.
Comment from EPC
31-Aug-2015 by - Atlantis Management Team, EPC
We appreciate you sharing this feedback and are disappointed to hear the details of your experience as this is not up to Atlantis standards. We pride ourselves on delivering an amazing vacation experience and will be sure to pass your feedback along to the appropriate departments so we can continue improving the guest experience. We do hope you will give us the opportunity to welcome you back in the future. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

For those concerned about food prices/service...

Posted 25-Aug-2015
My wife, myself and two kids (14 and 12) stayed at the Beach tower this week. Probably one of the best, most relaxing vacations we have had. The lines were not incredibly long for the rides (sometimes they were actually a minute long) and, although packed at times, the lazy river was always enjoyable. It was our third time there, but the first time with the kids. They enjoyed it immensely. Regarding the cost of food, there are some (somewhat) reasonable options, but the breakfast buffet at Seagrapes ($98 for 4!!) and a can of soda ($3.50) were not one of them. For lunch, you could get two sliders, fries and a drink for $12. Reasonable at any resort. One morning, we got cereals and muffins at the store in the beach tower for $14. Again, a bargain. The service at what they call the fine dining options was excellent. At many of the more casual places, it was definitely slow. That said, go before you are really hungry or you will be frustrated. We did find all of the staff to be polite. No horror stories as some report. I guess the judge of any vacation is to ask 'would you do it again?' My answer: in a heartbeat. For those concerned about costs, once you get there, the only variable for most is the food, unless you want to do things like the dolphin encounter, manta ray feeding, etc. Those are extra. You can certainly research the food costs prior to going to make sure it fits within your budget. As for your kids, they will LOVE it!!
Comment from EPC
30-Aug-2015 by - Atlantis Management Team, EPC
Hi E - Thank you for returning to Atlantis for your third visit and we're so glad your children were able to experience it with you this time! We are thrilled to hear what an amazing and relaxing time you all had enjoying the water park and amenities! For your next visit, you may want to consider a Dining Plan which includes a full breakfast and dinner at some of our most popular restaurants for each day of your stay. This is a great option! Thank you again and we can't wait to welcome you and your family back again soon!
1 out of 5
by A verified traveller

hotel and pools under construction

Posted 23-Aug-2015
When I booked through Expedia, there was no mention that pools and restaurants were closed. Atlantis would not upgrade me to one of their other hotel unless I paid. Cost me an extra $1800. To move rooms... Very disappointed will never stay again.
Comment from EPC
26-Aug-2015 by - Atlantis Management Team, EPC
Hi Diana - Thank you for choosing Atlantis for your vacation and for taking the time to share your feedback. We want each guest to have an amazing experience and understand your frustration. For guests reading this review, please be aware Beach Tower’s Lazy River Ride and the adjacent River Pool are currently closed. During this time, guests of Atlantis are welcome to relax at one of our other 8 pools as an alternative, with Blu Pool located at Coral Towers being just steps away from Beach Tower. Guests can also enjoy our action river The Current, which is our rapids river ride located near the Power Tower. Thank you again for sharing your feedback.
3 out of 5
by A verified traveller

Posted 23-Aug-2015
Extremely expensive for what they offer , staff are slow and seems careless
Comment from Hotel Management
27-Aug-2015 by - Atlantis Management Team, Hotel Management
Thank you for choosing Atlantis for your vacation and for sharing your feedback with us. We strive to deliver the best experience and value-add for our guests’ room rate, which includes access to our marine habitat (14 lagoons with various marine life) and The Dig. Plus guests of Atlantis also have access to our amazing water park, Aquaventure, pools, beaches, casino, and so much more. We thank you again for your feedback.
2 out of 5
by A verified traveller from Turkey

Old Hotel, crowded, expensive, uncomfortable

Posted 23-Aug-2015
Pros: Public beach
Cons: Everything
Such an expensive room rate (385 USD Per night) without including anything, even water. No breakfast. Old Hotel rooms, and bad smell. So crowded. We don't feel special. We don't feel having nice holiday. Staff are careless especially on bars and food courts.
Comment from Hotel Management
26-Aug-2015 by - Atlantis Management Team, Hotel Management
Hi Koray - We thank you for choosing Atlantis as your vacation destination and for sharing your feedback with us. We strive to deliver an amazing vacation experience for all of our guests and it sounds like yours did not meet your personal expectations. For those reading this review, Atlantis offers Dining Plans for purchase which include a full breakfast and dinner daily, designed to provide a more-inclusive dining experience for guests. Included in your daily Resort Fee, guests also receive two bottles of water daily, wi-fi for up to four devices and more. Thank you again and we hope that you will give us the opportunity to welcome you back again in the future. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great view ...

Posted 18-Aug-2015
Not enough staff at check in. But once we were assisted, check it was easy and quick. Staff very friendly. Room was nice with great view of the beach. Had a problem with the toilet, but was addressed immediately.
Comment from EPC
20-Aug-2015 by - Atlantis Management Team, EPC
Thank you for choosing Atlantis as your vacation destination! We're so glad that you enjoyed your stay with us and the amazing views! We hope to see you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great facilities. Would like another casino.

Posted 17-Aug-2015
Great time and hotel. Would like to see room service in all towers though.
Comment from EPC
20-Aug-2015 by - Atlantis Management Team, EPC
Thank you for being our guest at Atlantis and for taking the time to leave a positive review! Did you know that in addition to our main casino, The Cove Atlantis also offers outdoor gaming at the adults-only ultra-pool, Cain at The Cove, as well as games within it's lounge, SeaGlass? The Cove might be a great option for you to explore on your next stay with us. We're so glad you had a wonderful vacation with us and we hope to welcome you back again soon!
5 out of 5
Recommended
for Families
by A verified traveller from New York, 10032

It was an amazing hotel. Wonderful pools.

Posted 16-Aug-2015
Pros: The pools
Cons: Housekeeping
I will definitely go back and recommend it to my family and friends. The hotel was amazing, most of the staff were very friendly and welcoming. I only have two complains: 1-The room was clean but I found food from the previous occupants in the fridge, that was disgusting. I called housekeeping but no one pick up the phone so I had to stay with the food in my room for one day. 2-Front desk staff were just talking to each other while we wait in a very long line. They were also very rude and careless.
Comment from EPC
20-Aug-2015 by - Atlantis Management Team, EPC
Hi Angela - We're so glad you had an amazing vacation in paradise and that you chose Atlantis as your vacation destination! We appreciate you recommending Atlantis to your friends & family and look forward to welcoming you all back again soon. We also appreciate your feedback and will be sure to pass your review along to our Housekeeping and Front Desk teams so we can continue improving the guest experience. Thank you again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the beach

Posted 13-Aug-2015
Pros: The view...
Cons: The rooms were dated from floor to ceiling...
Location: That was the big plus...
Atlantis was on my bucket list... Mission completed...
3 out of 5
by A verified traveller from ny

Rude staff, watch your charges closely

Posted 13-Aug-2015
The staff is extremely rude, the rooms were nothing special and they charged us for items on 4 separate occasions that should not have been there . The water park was great but not all rides were open so lines were long. I was told there was a shortage of staff. Food is extremely expensive.