Ratings based on 1,712 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Renovations are needed.

Posted 24-Aug-2016
Pros: Convenience to everything was good.
Cons: The time the pools closes. Renovate the rooms or lower the cost.
Location: there are stores nearby outside of the resort. Anthony's has good food and drinks and offers happy hour daily from 4-6.
The carpet was worn and stained in my room. the bathroom needs painting and upgrading. The room curtains and bedspread did not match.
4out of 5
by A verified traveller fromNew York, NY

Nice Hotel

Posted 23-Aug-2016
This hotel is very nice, however be prepared to walk a lot. It is very far from all the main attractions. If you are on a budget, make sure you buy the all-inclusive package. Food is very expensive. For example, the first day there I paid almost $300 dollars just for breakfast and lunch for three people.
4out of 5
by A verified traveller fromUnion, NJ

Needs more activities for toddlers

Posted 16-Aug-2016
The front desk staff was extremely slow and it took too long to check in. The Beach Tower needs to have staff to check in their guests.
Comment from Hotel Management
22-Aug-2016 by - Atlantis Mangement Team, Hotel Management
Hi Tamika, Thank you for visiting Atlantis. We are pleased that you enjoyed your trip, but understand that not all of your experience was up to your standards. We will be sure to share your comments with our internal team and hope you will join us again on future vacations.
5out of 5
by A verified traveller fromNJ

Great spot on the beach

Posted 16-Aug-2016
I was literally on the beach. Not sure whether this is what I booked or whether that was the only option at the time of check in. LOVED IT.
Comment from Hotel Management
22-Aug-2016 by - Atlantis Management Team, Hotel Management
Hi D, Thank you for joining us Atlantis! We are thrilled to hear that you loved your experience at with us and that you had a five-star stay at Beach Tower. We hope to see you again on future trips.
4out of 5
by A verified traveller fromWest Palm Beach, Fl.

Nice hotel

Posted 15-Aug-2016
Pros: Early check in with water view & one hour late check out also. Food on the property was excellent although a little pricey. Maid service was very good
Cons: Clean the balconies, fix the soap rack in 4108. Better slot odds.
Location: Property was great, water park fantastic. Marina shops & restaurants great. Carnival parade great.
Three night stay as reward for my 15 year old daughter's outstanding efforts last year.
Comment from Hotel Management
22-Aug-2016 by - Atlantis Management Team, Hotel Management
Hi Mark, It was a pleasure welcoming you to Atlantis! It sounds like you had a great vacation with us and we are pleased that you enjoyed some time in Marina Village. We appreciate your other recommendations and will be sure to share them with our internal team. See you again in paradise.
5out of 5
by A verified traveller

Posted 9-Aug-2016
Awesome experience. This is my second time in the hotel. I'll come back.
Comment from Hotel Management
12-Aug-2016 by - Atlantis Management Team, Hotel Management
Hi Expedia User, Thanks for returning to Atlantis! We are thrilled that you enjoyed your experience with us and we appreciate you letting us know that you'll be back. See you again soon in paradise.
4out of 5
by A verified traveller fromNew York

Best Value, Long Walk

Posted 7-Aug-2016
The Beach Tower was nice and clean with a beautiful beach and pool with a connecting lazy river. However, it is located at the far end of the resort. To get to the water park, most of the dining options, Marine Village and the casino it's a 5-10 minute walk. Luckily you can walk inside where it is air conditioned. As for dining, I highly recommend that you purchase a dining plan. The food is very expensive!!
Comment from Hotel Management
17-Aug-2016 by - Atlantis Management Team, Hotel Management
Hi Kristin, We are pleased that you had a great experience at Atlantis Beach Tower. It sounds like you had some fun at Aquaventure and we appreciate you recommending one of our new and improved dining plans with options to fit every budget. For those reading this review, Atlantis offers complimentary shuttle bus service, available at each tower entrance for all Atlantis guests. We hope to see you again soon.
3out of 5
by A verified traveller fromca

Don't stay here, choose Coral towers instead

Posted 1-Aug-2016
The beach towers have no in room service, taxis don't come to the front of the hotel, you have to walk to the coral towers to get a taxi and more courtesy shuttles come to coral towers compare to the beach towers, drivers get mad each time you ask them if they are going to so hotel,they tell you to read the top of the bus. The room next to us made pipe, rattling noises. CorAL towers is right in the middle of everything especially it's right in front of marina village where you can go and eat when you don't have a reservation which you need to do for almost every restaurant in atlantis. Atlantis is very nice just super overpriced.
3out of 5
by A verified traveller fromhouston tx

Outdated Hotel. Far from everything. Nice staff.

Posted 28-Jul-2016
They deceived us by making it appear as though we would be staying in the main Royal Towers, but then we were disappointed to find we were in an outdated hotel overlooking a dumpster. Make sure when you book the hotel that it's at the Royal Towers because they're much nicer rooms and is a mile closer to everything. Despite all of this, the staff is very welcoming and nice!
Comment from Hotel Management
3-Aug-2016 by - Atlantis Management Team, Hotel Management
Hi Jose, We are disappointed to hear about your experience at Atlantis. Although we are pleased that you had great experiences with our staff, we understand your frustration regarding your booking issue. For your next visit, we recommend booking through Atlantis’ channels directly. For those reading this review, Atlantis has 5 towers of a variety of room accommodations to fit all preferences and budgets – Beach Tower (value), Coral Towers (moderate), Royal Towers (Deluxe), The Reef (Residential Luxury), and The Cove (Luxury). We hope you will join us again on future trips.
4out of 5
by A verified traveller fromBVI

Vacation /wedding

Posted 25-Jul-2016
Went for my my sister's wedding. stayed at beach tower. Beautiful view overlooking the pool and the ocean. Room was clean and staff was very accommodating. I had no issues. Would recommend this hotel to anyone.
Comment from Hotel Management
29-Jul-2016 by - Atlantis Management Team, Hotel Management
Hi Nathalee, Thanks for visiting Atlantis. We appreciate your recommendation and it sounds like you had a great time at Atlantis during such a special occasion. We hope to see you again in the near future.