Fantastic Property... Horrible Hotel and Staff!
Let me begin by saying the property is second to none. It is very well kept and maintained. The outdoor/recreation staff are amazing. The facilities are absolutely amazing and its beyond HUGE. For a family of 4, the property is simply breathtaking and excellent for a vacation. However, the Hotel portion and more specifically Atlantis Beach Tower, Autograph Collection as well as its Concierge Staff are just terrible. This is no where near worth a $400 a night fee. The hotel is basic, simple, small, outdated, etc. The beds are relatively comfortable, but that's about it. Things are broken, don't work, missing parts, I could go on and on. The thing that disappointed me the most was the Hotel Staff. Ive traveled all over the world and stayed and reviewed many many properties. The staff at Beach Tower Concierge are not caring, unattentive, not very accomodating, and generally hard to find. Especially a Manager! We were without TV for 3 days. The Satelite TV was down. They gave me $75 daily in Hotel credits. Not a refund to the hotel mind you, credits. For $400 a night, one would expect the TV to work. Secondly, the day we were leaving the Hotel Hot Water went out. We couldnt shower before heading to the Airport. You would think the Hotel would offer a refund and an opportunity to shower in one of the other Towers. NOPE! The Concierge desk staff was rude, and couldn't care less. They had their nearly $4000.00 of mine at that point. I told the Concierge desk i was an reviewer!