Ratings based on 1,724 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromAtlanta, GA

Villas not all bad

Posted 17-Sep-2016
Pros: It was a good choice for a variety of things to do. Our family loved the Aquaventures water slides and pools, and it was included in the cost of room
Cons: Older parts of the resort need some maintenance. We went in low season and many restaurants were closed.
Location: Definitely take the water ferry to Nassau to see some local culture and go to the Fish Fry for great local seafood.
I had read some not so good reviews about the Villas at Atlantis. The Villas are clusters of 2 story 16 unit rooms that have connecting doors between two rooms. The connecting doors do not have deadbolts on them and if I were not sharing the room next door with my group, it might be uncomfortable. They are older buildings and the outside of the Flamingo Villa where we stayed needed some paint and TLC on the outside. The rooms inside were clean and comfortable. They have tile floors which in my mind are cleaner than carpet. We stayed in two connecting rooms which gave us all space and privacy for our family of 4. One of the best things about the Villas is that you walk from your room right out to one of the pools, lazy river or estuary tide pools. The garden landscaping is very pleasing as well. The rooms all have exterior doors, no inside hallways. I felt the area around the villas was very quiet and calm in comparison to the rest of the resort. All the other rooms would have been in towers (Beach, Coral, Royal, Cove, Reef). So if you would like something a little more secluded and quiet at Atlantis, the Villas are probably for you.
2out of 5
by A verified traveller fromPennsylvania

Honeymoon from hell

Posted 15-Sep-2016
We got "upgraded" to a "suite" it was disgusting! So dirty, all they did was move us and give us a 50$ credit, couldn't upgrade us to an actual nice suite, or anything. They dont have microwaves, we had to beg for a mini fridge. They only give you two wated coupons PER DAY and everything is so ridiculously priced its unreal!!!! Plus 7.5 tax plus 15 to 19% gratuity, i wont ever go here again, for the price its not worth it.
Comment from Hotel Management
20-Sep-2016 by - Atlantis Management Team, Hotel Management
Hi honeymooner, We are disappointed to hear that your vacation experience was not up to your standards. Atlantis strives to deliver amazing experiences to all guests of different budgets, including various accommodation options ranging from budget to luxury and Dining Plans. We hope these accommodation options, dining plans, and our other travel offers (such as airfare or resort credit) can help in planning a return trip to paradise in order for us to deliver a true Atlantis experience. For those reading this review, The Bahamas Ministry of Finance has implemented a mandatory Value Added Tax (VAT) on goods and services. In addition to this tax, there is a mandatory 15% gratuity of all services including food and beverage.
5out of 5
by A verified traveller

El hotel es absolutamente espectacular

Posted 12-Sep-2016
Las torres nueva son muy lindas el hotel tiene mucha diversión vale la pena ir con niños se divertirán montones , es como de película
4out of 5
by A verified traveller fromCheshire

Nice hotel - great staff

Posted 11-Sep-2016
Pros: Staff make the holiday - Elvis showing me how to play blackjack was very patient!
Cons: Choice of food on every night
Location: Location good but isolated - trip to Nassau but not a lot of others places to see, having said that plenty to keep you occupied at Atlantis
Staff are exceptional - food choice not as varied as I would like - some nights only a couple of the gourmet restaurants open Pools plenty of choice - quiet or busy -
Comment from Hotel Management
20-Sep-2016 by - Atlantis Management Team, Hotel Management
Hi M, Thank you for visiting Atlantis! It sounds like you had a great stay with us and we appreciate you letting us know that our staff was exceptional. We hope to see you again in paradise.
3out of 5
by A verified traveller

Trato despota del personal del hotel

Posted 11-Sep-2016
Es un lugar increíble de sueño, pero tienes que tener claro algo, vas a gastar muchísimo dinero ya que cobran absolutamente todo y además vas a experimentar el peor trato del personal hotel, donde te tratan como si te hubieran pago ellos a ti por estar con ellos y además los favores de mala gana. es el lugar que todo mundo quiere conocer pero nunca regresar
4out of 5
by A verified traveller

Posted 8-Sep-2016
Loved that this hotel is very close to beach. Staff was very friendly and always helpful.
5out of 5
by A verified traveller

Posted 8-Sep-2016
Great resort to stay for a fun time with several activities on site.
4out of 5
by A verified traveller fromJapan

Paradise island

Posted 4-Sep-2016
Pros: Total accomodation
Cons: Need more parking space
Location: Casino, game center
Nice location. Its very close to the beach. It has many restaurant and shops in the hotel. There are big pools and pl beach, spa, gym. Just need more parking space. Most of staff are gentle and kind. They serves free water bottle.
Comment from Hotel Management
13-Sep-2016 by - Atlantis Management Team, Hotel Management
Hi Caliboy, Thanks for visiting Atlantis! It sounds like you made the most of your time with us and for those reading this review, you receive two bottles of water daily included in the daily resort fee as well as access to Atlantis Fitness Center, wi-fi in-room and lobby areas and more. A complete breakdown of what is included in this fee on our website. We hope to see you again soon.
4out of 5
by A verified traveller fromflorida

Absolutely amazing!

Posted 3-Sep-2016
I cant wait to stay again. It was beutiful and amazing. The staff were top notch and i felt like a queen. It was pricey but you can go off premises to eat. I loved it!
Comment from Hotel Management
7-Sep-2016 by -Atlantis Management Team, Hotel Management
Hi mid age couple, Thanks for visiting Atlantis! We are delighted that you had great experiences with our staff and that they helped to make you feel like a queen. Please know, we have listened to feedback and reviews from guests like yourself regarding our dining prices and have recently launched all-new and simplified Dining Plans, which now include tax and gratuities. See you again soon in paradise.
3out of 5
by A verified traveller

Renovations are needed.

Posted 24-Aug-2016
Pros: Convenience to everything was good.
Cons: The time the pools closes. Renovate the rooms or lower the cost.
Location: there are stores nearby outside of the resort. Anthony's has good food and drinks and offers happy hour daily from 4-6.
The carpet was worn and stained in my room. the bathroom needs painting and upgrading. The room curtains and bedspread did not match.