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Reviews of Hilton Nashville Airport

3.5 out of 5
Hilton Nashville Airport
2200 Elm Hill Pike, Nashville, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1001 reviews" "
Rating 8 - Good. 211 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and rooms are very nice, corridors could use some love
Stayed 1 night in Apr 2024

8/10 Good

Trukita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a nice Staycation, this property is very nice, convenient to other activities, and the convenience of shuttle service makes it commutable if wanting to indulge with the downtown scenery. Do not skip past their layout of the breakfast buffet that certainly is Well worth the price.
Stayed 1 night in Apr 2024

6/10 Okay

Shenia

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Daysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Adrian

Travelled with family
Liked: Staff & service
This is a nice property with lots of potential, but it was a bit of a disappointment given that it is a Hilton property, we expected more. We were there 3 days and the hallways had trash on the floor and were never vacuumed in that time :-( The elevators were also dirty. One reason we booked it was the indoor pool for our kids (too cold for outdoor) but it was closed due to some electrical issue :-( There was no free breakfast, no free parking and no free Wifi unless you were a Hilton Honors member. I'll stay elsewhere next time.
Stayed 3 nights in Mar 2024

6/10 Okay

Hannah

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marilynn, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Valentina

Disliked: Staff & service
The first night I had no shampoo and just washed my hair with water and notified front desk. The following day, no shampoo again. I notified again and they offered to send some that night. We were already in bed..so I didn’t need it anymore.
Stayed 2 nights in Mar 2024

10/10 Excellent

Martha Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! Thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

Virginia and Jack

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hana on Mar 27, 2024
Thank you for the great feedback

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The naid service was sub par. Didbt replace coffee and tea, dixnt replace cups for coffee. Keft dirty glasses in our room.
Stayed 3 nights in Mar 2024
Response from Hana on Mar 27, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel Your comments will help us as we continually work to improve our guest experience. At Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

8/10 Good

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hana on Mar 27, 2024
Thank you for the great feedback

8/10 Good

Kristie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great and clean. Ate dinner downstairs after we checked in. It was pretty good food and at a fair price. Parking was $18 so add that the your cost. Overall good experience
Stayed 1 night in Mar 2024
Response from Hana on Mar 24, 2024
Thank you for the excellent feed back.

10/10 Excellent

Kentres

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hana on Mar 24, 2024
Thank you for the excellent feed back.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Mar 2024
Response from Hana on Mar 24, 2024
Thank you for the excellent feed back.

8/10 Good

Ken

Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hana on Mar 24, 2024
Thank you for the excellent feed back.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel near airport
Stayed 1 night in Mar 2024
Response from Hana on Mar 18, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel Your comments will help us as we continually work to improve our guest experience

2/10 Terrible

Alec

Disliked: Cleanliness, property conditions & facilities
I’m disputing the charge you guys didn’t let me check and lied about us not having a reservation
Stayed 1 night in Mar 2024
Response from Hana on Mar 18, 2024
Good afternoon Mr Alec , I would like to know more about your experience with us and what charge are you disputing so I can assist you.Thank you

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hana on Mar 10, 2024
Thank you for the excellent feedback. come and see us again.

10/10 Excellent

Jorddann, Mundelein

Travelled with pets
Very enjoyable!
Stayed 1 night in Feb 2024
Response from Hana on Feb 20, 2024
Thank you for your positive feedback

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and we enjoyed the restaurant.
Stayed 1 night in Feb 2024
Response from Sonya on Feb 14, 2024
Thank you so very much for your feedback. We appreciate your business and look forward to welcoming you back in the future.

10/10 Excellent

Raul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Feb 2024
Response from sonya on Feb 14, 2024
Thank you so very much for your review. We appreciate your feedback! Have a wonderful day!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sonya on Feb 14, 2024
Thank you so very much for your review. We appreciate your feedback! Have a wonderful day!

10/10 Excellent

Linda, Springfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay here the night before we fly. The airport shuttle is free and the long term parking rates can’t be beat! The hotel is clean, quiet and the staff is amazing. The food and bar are excellent!
Stayed 1 night in Jan 2024
Response from Sonya on Jan 23, 2024
Thank you so very much for your review Linda! We appreciate you selecting our hotel for your needs before your flights. We look forward to the next time! Safe travels!

10/10 Excellent

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and bar (where we ate) was very uncomfortably cold. Other than that it was a great place to stay.
Stayed 1 night in Jan 2024
Response from Sonya on Jan 23, 2024
Thank you for your feedback Floyd! I am so sorry about the temperature of our lobby and bar during your stay. Your feedback will be shared with our team. We hope you will come back to see us the next time you are in Nashville!

6/10 Okay

Ann

Business traveller, Travelled with partner
Liked: Cleanliness
We stayed during the recent snowstorm. The staff was stressed because of staffing shortages. Most of them did the best they could under the circumstances. Unfortunately, there were some staff who were downright rude. One woman, I didn't get her name, as her long hair covered her name tag. She works at the front desk(has very long fingernails). After my initial contact with her, I went out of my way to avoid dealing with her.. That being said, some staff stood out as stellar. The manager(didn't get his name. Tall, longer hair, glasses) was so pleasant and helpful. Sonya, at the front desk was amazing and very cheerful. A special review goes out to Kenny, who despite the challenges of the weather, staff shortage, the hotel being loaded with people who were unable to leave and go out to eat at other places in the area, was always pleasant, very helpful and worked hard to do the best he could, always with a smile. He was great to our business group who was there. Kenny is a gem!
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 23, 2024
Thank you so very much for taking the time to share the details of your most recent stay with us. I sincerely apologize for the service issues of our team members. Your comments will be shared with our Executive Team to help us make the changes necessary to better our overall service and product. We hope you will give us a chance to make it up to you in the near future.

8/10 Good

Cheryl

Stayed 1 night in Jan 2024
Response from Sonya on Jan 23, 2024
Thank you for your stay! We appreciate your business and look forward to having you back in the future!

10/10 Excellent

Floyd

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sonya on Jan 23, 2024
Thank you for your stay! We appreciate your business and look forward to having you back in the future!

10/10 Excellent

Julio

Stayed 1 night in Dec 2023
Response from sonya on Feb 14, 2024
Thank you so very much for your review. We appreciate your feedback! Have a wonderful day!

8/10 Good

Ivis

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sonya on Jan 23, 2024
Thank you for your stay! We appreciate your business and look forward to having you back in the future!

10/10 Excellent

Williams

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Dec 2023
Response from sonya on Feb 14, 2024
Thank you so very much for your review. We appreciate your feedback! Have a wonderful day!

8/10 Good

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel to stay in when visiting Nashville
Stayed 3 nights in Dec 2023
Response from Hana on Dec 28, 2023
Thank you for the excellent feed back. Come and see us again.

10/10 Excellent

Catherine, Crestwood

Stayed 1 night in Dec 2023
Response from Hana on Dec 28, 2023
Thank you for the excellent feed back. Come and see us again.

8/10 Good

Susanna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hana on Dec 28, 2023
Thank you for the excellent feed back. Come and see us again.

10/10 Excellent

Karin

Stayed 1 night in Dec 2023
Response from Hana on Dec 28, 2023
Thank you for the excellent feed back. Come and see us again.

6/10 Okay

Jina

Stayed 1 night in Dec 2023
Response from Sonya on Feb 14, 2024
Thank you so very much for your review. We appreciate your feedback! Have a wonderful day!

10/10 Excellent

Claudius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hana on Dec 28, 2023
Thank you for the excellent feed back. Come and see us again.

10/10 Excellent

Satoshi

Stayed 5 nights in Dec 2023
Response from Hana on Dec 28, 2023
Thank you for the excellent feed back. Come and see us again.

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too much extra charges
The hotel workers are not the nicest by far, paying extra for parking in that area is ridiculous! Everything is extra there and the breakfast is not worth the price by far…it is conveniently located to everything we need and clean with comfy beds
Stayed 3 nights in Nov 2023

2/10 Terrible

Justin

Disliked: Cleanliness, amenities, property conditions & facilities
Dated. Walls in bathroom of room 607 are split open. Bathroom also smells of feces in shower pipes. They charge $16 a night for parking . No free breakfast nor complementary coffee in common area. Breakfast is $17 per person and is terrible
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from sonya on Dec 4, 2023
Thank you for your stay with us. We appreciate the perfect 5 review and look forward to having you as our guest again in the future!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sonya on Dec 4, 2023
Thank you for your stay with us. We appreciate the perfect 10 review and look forward to having you as our guest again in the future!

2/10 Terrible

Jade

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very dirty. There was trash between the tv and table. Also between the nightstand and beds. The floor needed vacuuming. Both beds had stains on them. We slept on top with our own blankets. Would not recommend.
Stayed 1 night in Nov 2023
Response from Sonya on Dec 4, 2023
Thank you so much for your feedback. I am so very sorry for the challenges you encountered while a guest of our hotel. Your comments have been shared with our team to help us make the changes necessary to better our overall hotel.

10/10 Excellent

Chauntell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from sonya on Dec 4, 2023
Thank you for your stay with us. We appreciate the perfect 10 review and look forward to having you as our guest again in the future!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from sonya on Dec 4, 2023
Thank you for your stay with us. We appreciate the perfect 10 review and look forward to having you as our guest again in the future!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eaay to check in and out. Friendly staff. Went out of there way to make sure we were happy.
Stayed 3 nights in Nov 2023
Response from Hana on Nov 13, 2023
Thank you for the positive feedback . Come and see us again.

10/10 Excellent

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and leave car during vacation. The bar was great
Stayed 1 night in Nov 2023
Response from Hana on Nov 13, 2023
Thank you for the positive feedback . Come and see us again.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hana on Nov 13, 2023
Thank you for the positive feedback . Come and see us again.