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Reviews of Holiday Inn Nashville - Vanderbilt - Dwtn, an IHG Hotel

3 out of 5
Holiday Inn Nashville - Vanderbilt - Dwtn, an IHG Hotel
2613 W End Ave, Nashville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ten minutes from downtown. They offer a shuttle and continue to have reasonable pricing. We stay here every time we visit Nashville . It never disappoints.
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having free shuttle services.
Stayed 4 nights in Apr 2024

10/10 Excellent

Delmarie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant had good food.
Stayed 2 nights in Apr 2024

10/10 Excellent

lashonda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

8/10 Good

Lisa, cape coral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So this property needs to have a little bit more convenient for as far as food choices. The snack center is awful I thought and the coffee shop was cute but they need to have more enticing, muffins and cookies and stuff that people actually want to buy some people. They were very very friendly and the restaurant needs to have better tasting food.
Stayed 3 nights in Apr 2024

8/10 Good

Jana, Caledonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in downtown Nashville/Vanderbilt area, the easy and reasonably priced open air parking was a huge plus. Hotel itself met all expectations. We prepaid for the breakfast and that was definitely above average. Only suggestion would be to make sure bedding is available for rooms with pullout couches w/o having to call for it - that did take a while to arrive, and to make sure pullouts are completely free of any stains/spots on the underside cushions...
Stayed 1 night in Apr 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to the VUMC. Clean, comfy.
Stayed 1 night in Mar 2024

10/10 Excellent

Meagan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the staff were polite and friendly. I felt safe there and will most certainly use them again when I return.
Stayed 1 night in Mar 2024

10/10 Excellent

roy

Travelled with family
Liked: Amenities, property conditions & facilities
Nice people. Professional.
Stayed 3 nights in Mar 2024

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I booked this hotel thinking there was a pool, the pool was filthy and closed. Also we had a room with bunch of kids next to us that were up till 2am every night. The carpets in are room were stained and filthy. Definitely need to be cleaned and refreshed for your guests. I always stay at IHG hotels as I’m a member. Just usually have alot cleaner hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cordney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Kellie

Stayed 1 night in Mar 2024

6/10 Okay

Audra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got stuck with a handicap room and had a really cold shower
Stayed 1 night in Mar 2024

10/10 Excellent

Weizhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Sherika

Liked: Cleanliness, staff & service, property conditions & facilities
loved it! nice clean rooms and a beautiful bathroom really does it for me. parking is worth it and the balcony is a plus. hotels don’t have balconies anymore
Stayed 1 night in Jan 2024

6/10 Okay

Melanie

Stayed 2 nights in Mar 2024

8/10 Good

Venudhar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Phonecia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Birthday trip was ruined
Stayed 2 nights in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Phonecia, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was disappointed to hear about your birthday trip being ruined. This is atypical of the Holiday Inn experience we strive to provide to all of our guests. Please do not hesitate to reach out to the hotel to make this right for you. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Sunghee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle service around the area was excellent, drivers were very friendly and courteous! Just be aware to ask for quieter side of room if you need a good night of sleep...heard people coming in after MN being so loud from outside activities, banging on each other's doors, going in and out, yelling for at least an hour... heard dogs barking around 1am, come to find out this facility is pet friendly, nothing against pets, love animals myself, i just needed to get a good night sleep for next day's schedule...
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Sunghee, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us for the most part. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Thank you again. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very helpfull and pleasant rooms were nice
Stayed 2 nights in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Beth, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us, especially the staff and the rooms. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and comfortable beds
Stayed 2 nights in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Leah, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us, especially the staff and beds. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice hotel with a great restaurant.
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Sandra, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us, especially our dining experience in the restaurant. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

4/10 Poor

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Robin, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was disappointed to see that we could not meet nor exceed your expectations for your stay with us. On behalf of the entire hotel, I want to ensure this is atypical of the experience our guests usually receive from us. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Feb 24, 2024
Hi Gregory, Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see you enjoy your stay with us. When you're in Nashville again, please don't hesitate to choose us again for your accommodation needs. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Vandy and friendly staff!
Stayed 1 night in Feb 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Robin, Thank you for your review of our hotel. I was pleased to see that we met and/or exceeded your expectations of your stay. It was nice to read your positive feedback about the location and staff of the hotel. It is our hope you will stay with us again the next time you're in Nashville. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Christine, Thank you for your review of our hotel. I was pleased to see that we met and/or exceeded your expectations of your stay. It was nice to read your positive feedback about the staff of the hotel. It is our hope you will stay with us again the next time you're in Nashville. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

4/10 Poor

Nour

Liked: Cleanliness, property conditions & facilities
Hidden fees and expensive parking
Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Nour,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We were disappointed to read about your experience while staying with us. All fees and charges are displayed correctly along with parking that is competitively priced amongst all downtown hotels. We still hope to see you again sometime in the near future to earn a 5 out of 5 from you Nour.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities
Never got my deposit back.
Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Jamie, Thank you for your review of our hotel. I was pleased to see that we met some and/or most of your expectations of your stay. As long as there were no extra charges to the room, then the bank should have released your deposit 7-10 business days after checkout, if not sooner. It is our hope you will stay with us again the next time you're in Nashville. Give us another try so we can show you why we're one of the best hotels in Nashville! Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities. Within walking distance to Vanderbilt sporting facilities.
Stayed 2 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Rebecca,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We appreciate your rating along with your feedback. We hope to see you again sometime in the near future.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

4/10 Poor

Erik

Travelled with group
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Erik,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We were disappointed to see your rating and wish we could have redeemed your good graces during your stay. We hope to see you again sometime in the near future so we can make it right for you.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Ann,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We appreciate your rating along with you choosing to staying with us. We hope to see you again sometime in the near future.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very comfortable stay for a reasonable price. Still very centrally located to a lot of areas within downtown also.
Stayed 2 nights in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Paula,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We appreciate your rating along with your feedback. We hope to see you again sometime in the near future.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 1 night in Jan 2024
Response from Hervie Clemons, Guest Relations Manager on Jan 30, 2024
Hi Justin,Thank you for your review on our hotel: the Holiday Inn Nashville-Vanderbilt. We appreciate your rating along with your feedback. We hope to see you again sometime in the near future.Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

SANDRA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi Sandra, Thank you for your review of our hotel. I was pleased to see that we met and/or exceeded your expectations of your stay. It is our hope you will stay with us again the next time you're in Nashville. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Lynda, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cain on Jan 11, 2024
Thank you for your review, Lynda!

10/10 Excellent

JAMES

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and staff.
Stayed 1 night in Jan 2024
Response from Cain on Jan 11, 2024
We are thrilled you enjoyed your stay with us, James! We hope to serve you again soon!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Cain on Jan 11, 2024
Thank you for the review, Kayla!

8/10 Good

Siddique

Business traveller
Liked: Amenities
It was not made clear whether breakfast was included or no, I was told that I had to pay on spot for the breakfast. Please confirm with Hotel before booking about the breakfast because it can impact your stay. Otherwise, the location was good all the famous food chains Other local restaurants were nearby. Parking is available on spot, however, I’m not sure if it is free or no, you can confirm with Hotel. Overall, the state was reasonable.
Stayed 1 night in Jan 2024
Response from Cain on Jan 11, 2024
Thank you for your feedback, Siddique. Typically, parking is not included with the stay unless you purchase a package that includes either parking or breakfast. We hope that clears up the confusion. Regardless, we will use your comments to better instruct our team with responding to these questions. We hope to have the chance to serve you again!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with live song writer music most nights. Staff is great to work with.
Stayed 4 nights in Dec 2023
Response from Cain on Jan 11, 2024
Thank you for your feedback, Robert. We are thrilled that you enjoyed interacting with our team and had the chance to enjoy our Commodore Grille. We love our performers too! We hope to see you again, soon.

10/10 Excellent

Emily

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harvie was excellent! He went above and beyond in helping me get situated in the hotel. He was incredibly nice and friendly.
Stayed 5 nights in Dec 2023
Response from Cain on Jan 11, 2024
Hervie is certainly a valuable member of our team, and we are thrilled that you had the chance to meet him! We hope to have the chance to serve you again!

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hotel my only issue was my room was on the other side of the elevator shaft and you could hear the elevator running up and down all night through the walls.
Stayed 4 nights in Dec 2023
Response from Cain on Jan 11, 2024
Thank you for your valuable feedback, Shawn. We are thrilled that you enjoyed your stay, and we will certainly use your comments to further improve the guest experience. We hope to have the chance to serve you again!

8/10 Good

Natalya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cain on Jan 11, 2024
Thank you for your review, Natalya! We hope to give you an even more exceptional experience when you next visit.

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cain on Jan 11, 2024
Thank you for your review, Marjorie!

10/10 Excellent

Jingjing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the live music in the restaurant at dinner time. Very affordable. Room is clean.
Stayed 6 nights in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Jan 8, 2024
Hi Jingjing,Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see your overall rating and the positive comments regarding the room and the live music. We purposefully strive to deliver and execute the highest of guest service throughout our entire hotel. Please look to us again the next time you're in Nashville for a future stay!Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

Kythia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Jan 8, 2024
Hi Kythia,Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was extremely delighted to see your overall rating of the hotel. We continuously strive to deliver and execute the highest of guest service throughout our entire hotel. Please look to us again so we can welcome you once more on a future stay!Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the Shuttle was very convenient and very helpful. Area around property wasn't the nicest however.
Stayed 1 night in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Feb 15, 2024
Hi Gary,Thank you for your review on the Holiday Inn Nashville-Vanderbilt. I was glad to see you enjoyed our staff and shuttle. I was disappointed to read your negative feedback on our location and area. Please think of us and give us another chance the next time you're in Nashville!Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great shuttle down town. Noisy family in a room near us at 0530! Coffee cost too high; should be available to guests for free in lobby.
Stayed 3 nights in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Jan 8, 2024
Hi Jay,Thank you for your review of the Holiday Inn Nashville-Vanderbilt. I was pleased to see your overall rating and the positive comment regarding the shuttle. I do apologize for the unfortunate noise and coffee situations. We strive to deliver and execute the highest of guest service throughout our entire hotel. It is my hope you give us another chance to make it right for you on a future stay!Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

10/10 Excellent

John

Response from Hervie Clemons, Guest Relations Manager on Feb 14, 2024
Hi John, Thank you for your review of our hotel. I was pleased to see that we met and/or exceeded your expectations of your stay. It is our hope you will stay with us again the next time you're in Nashville. Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt

8/10 Good

Willie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hervie Clemons, Guest Relations Manager on Jan 2, 2024
Hi Willie,Thank you for your review on the Holiday Inn Nashville-Vanderbilt. I was pleased to see that you were satisfied with the hotel overall during your stay. It is our hope you will come back and stay with us again. Thanks!Sincerely,Hervie ClemonsGuest Relations ManagerHoliday Inn Nashville-Vanderbilt