Ratings based on 2,029 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from philadelphia

Nashville-DoubleTree

Posted 27-Apr-2017
Pros: Staff
Cons: See experience
Location: near everything. Broadway, Ryman Theater, Country Music hall
Hotel is somewhat outdated. Could use decent size chair (cannot see in mirror unless one is to sit on the desk like a monkey), magnifying mirror, complimentary water.
4 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, GA

Great location, wonderful staff

Posted 25-Apr-2017
Pros: The friendliness of the staff and the location
Cons: Mini-fridges in the rooms
Location: Great location, everything is within walking distance. Puckett's and 417 Union are close by and great breakfast spots.
As soon as we pulled up we were greeted by the hotel staff and valet, they took our luggage and told us to just go check in and they would meet us at front desk. Our check in was easy and fast and they gave us fresh hot cookies, such a nice personal touch. Our room was spacious and clean, my only complaint would be that we had no refrigerator but luckily we had brought a small cooler so we just kept filling that up for our drinks. The hotel itself is very pretty and updated, they have Starbucks for us coffee lovers. They have a small bar area and had live music each night that we were there. We were able to walk to everything easily and there are some great breakfast places close by. We stayed for four days and no matter what time of day it was all the staff were so professional and friendly and willing to help if you needed anything. I would definitely recommend this hotel.
1 out of 5
by A verified traveller from Toronto

Incompetent staff failed to cancel reservation

Posted 24-Apr-2017
Pros: Nothing
Cons: Staff competence
Cancelled reservation in person 30 days prior, Stafff assured me it was cancelled. Now are trying to charge me for the room even though I was never there and hadn't been for 30 days!
3 out of 5
Recommended
for Everyone
by A verified traveller from gettysburg pa

Posted 20-Apr-2017
Hotel over booked us had to wait 2 hours for a room
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Apr-2017
Great stay. Good location. Only complaint is that I would love to get my deposit back...
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 16-Apr-2017
My experience was great and the staff were very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Staten Island, NY

Great Hotel, Close to everything

Posted 14-Apr-2017
Great hotel, walking distance to most attractions. Broadway, Johnny Cash Museum, Ryman Auditorium, County Music Museum are all just blocks away. The hotel us very lay back. They have a great bar, restaurant that has live entertainment every night. You can even just sit in the lobby and listen. They have an outdoor patio and a indoor pool. The staff was courteous and friendly. The room clean and comfortable. Nice coffee maker in room but lacking a refrigerator. Also has,a Starbucks in the lobby. Not many stores in the area but there is a Walgreens a block away. I saw some negative reviews prior to staying but found none of them to be true. A great experience. I would highly recommend this hotel.
4 out of 5
Recommended
for Couples
by A verified traveller

NICE DOWNTOWN HOTEL

Posted 5-Apr-2017
Pros: LOCATION AND VALET PARKING
Cons: NEW MATTRESSES,
Location: WITHIN WALKING DISTANCE OF RIVER WALK, MUSIC, BUS TOURS STOPS ETC.
HOTEL WAS CHOSEN FOR DOWNTOWN LOCATION AND WAS VERY CLOSE TO ALL WE DID IN NASHVILLE. STAFF VERY HELPFUL AND FRIENDLY. ROOM WAS CLEAN AND ORDERLY AND MAID SERVICE VERY EFFICIENT. THE DOUBLE BED IN THE ROOM NEEDED A NEW MATTRESS. IT LEANED TO ONE SIDE. OVER ALL GOOD STAY.
5 out of 5
Recommended
for Everyone
by A verified traveller from Indianapolis

Great hotel close to everything downtown

Posted 4-Apr-2017
Pros: Huge, clean rooms! Walking distance to everything!
Cons: Front desk staff could show a little more southern charm. They weren't bad, but just didn't have a welcoming attitude.
Location: Ryman Auditorium, Convention Center, State Government, Titans Stadium, Tootsies Orchid Lounge and all the honkytonks on Broadway.
I arrived at the same time a lot of others were arriving. The driveway at the hotel is very small, so just a few cars loading or unloading will clog the drive. Once I got inside, the staff at the front desk were polite, but not overly engaging. My room was VERY nice! Brand new carpeting and super clean. For not being a suite, the room was incredibly spacious. Because I had gotten in late, I had dinner at the bar in the hotel restaurant. The bartender was great - very friendly and warm. The food was good for pub food. I loved how close the hotel was to everything! I walked to the Ryman Auditorium. I walked to Printer's Alley to hear some great live music. If you are coming to town for a Titans game, the stadium is pretty much within walking distance (unless you're old).
3 out of 5
Recommended
for Everyone
by A verified traveller

Noisy clanking all night

Posted 4-Apr-2017
Pros: Bed was comfortable, concierge helpful with wifi
Cons: Friendlier staff
Stayed for 1 night for meeting, noisy clanking on second floor, not sure what it was about. Asked for early check-in and it was not available. Unhelpful luggage attendant on ground floor acted as if I was invisible.