Beach nearby

Reviews of The Capri Inn

3.5 out of 5
The Capri Inn
955 7th Ave South, Naples, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1007 reviews" "
Rating 8 - Good. 254 out of 1007 reviews" "
Rating 6 - Okay. 67 out of 1007 reviews" "
Rating 4 - Poor. 42 out of 1007 reviews" "
Rating 2 - Terrible. 32 out of 1007 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

SANDRA

Liked: Cleanliness, staff & service, amenities
Room was to bright at night the air conditioner was so loud we barely slept.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Beautiful, clean hotel near everything. Walkable to 5th Avenue where all the restaurants and shopping is.
Stayed 1 night in Mar 2024

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Capri Inn was very pleasant ,the staff was supreme and welcoming . Very nice and courteous . The amenities. Were such a plus to explore the town . Will definitely return .
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness
The hotel is very nice and the staff are friendly- however, when I booked this room, there was no disclosure that I would be required to pay a sizable resort fee in addition to the standard room rate, taxes, etc. I checked in around 5:30pm and was told that an additional $170 would be charged to my credit card for what effectively amounted to a one-day stay. As I was traveling for business purposes I was rarely at the hotel and did not use any of the amenities. In the future I will look to book elsewhere when traveling for business.
Stayed 2 nights in Mar 2024

10/10 Excellent

SCOTT, Monroe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, accommodating, efficient staff. Clean bedroom and bathroom. Excellent hotel in Old Naples. Shuttle service is exceptional.
Stayed 6 nights in Feb 2024

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely, beautifully decorated. Breakfast is easy. Snacks & drinks also. Parking is tricky in the lot and could use more space but it’s relatively easy to get a spot in the street very close by. Rooms are very nice. To be perfect, you could include full length mirrors, working fan in bathroom and a shower curtain. Thank you for a very nice visit.
Stayed 5 nights in Feb 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We particularly liked the balcony which had a pretty view of the tree-lined street and was completely private.
Stayed 6 nights in Feb 2024

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that they had bikes available to use( with locks) and an easy ride to the beach and bike trail with board walks nearby. We borrowed those several times. Also walked to shops and restaurants on 5th, so nice to not worry about parking.
Stayed 3 nights in Feb 2024

10/10 Excellent

Victor, Aurora

Liked: Staff & service, property conditions & facilities
Convenient location just a couple minutes from the Fifth Avenue. Very clean spacious room , recently renovated. Friendly staff.
Stayed 2 nights in Feb 2024

8/10 Good

James, Key Largo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower drain was very slow. Nice staff, close to all 5th and 3rd restaurants and shopping. Nice remodel with new ownership
Stayed 3 nights in Feb 2024

6/10 Okay

Sheila

Travelled with family
Disliked: Property conditions & facilities
A little over priced for an average room. Towels and sheets were worn. Breakfast items were not available an hour after serving. No milk for coffee and tea. If you wanted a juice or cappuccino you were charged extra for that. Shuttle service was great. Front desk was inconsistent. It was nice to be able to walk to restaurants in the evening but needed to rely on shuttle for the beach.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was delightful!
Stayed 2 nights in Feb 2024

10/10 Excellent

Lori Ann

Stayed 3 nights in Feb 2024

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wil definitely go back again.
Stayed 2 nights in Feb 2024
Response from McKenzie V. General Manager on Feb 19, 2024
We cannot wait to welcome you back

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

rena

Travelled with partner
Low key. Beautiful. Small and easy. Great staff. We’ve already rebooked for the fall
Stayed 3 nights in Feb 2024
Response from McKenzie V. General Manager on Feb 19, 2024
We cannot wait to welcome you back in the fall. We're so pleased to read that you enjoyed your stay with us.

8/10 Good

James, Key Largo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to all 5th Ave restaurants
Stayed 2 nights in Jan 2024
Response from McKenzie V. General Manager on Feb 19, 2024
We are so glad you enjoyed our proximity to fifth ave! Thank you for sharing.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 27 nights in Jan 2024
Response from McKenzie V. General Manager on Feb 19, 2024
Thank you

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful stay, great rooms, helpful staff, and good location.
Stayed 3 nights in Jan 2024
Response from McKenzie V. General Manager on Feb 19, 2024
We are so glad you enjoyed your stay with us from the rooms, to the hospitable associates and location. We look forward to you returning to The Capri Inn.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable, friendly staff
Stayed 4 nights in Jan 2024
Response from McKenzie V. General Manager on Feb 19, 2024
We are so pleased to read that you enjoyed this location and our hospitable team members. We thank you for your kind review.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel greatly exceeded our (already) high expectations. Perfect location close to Fifth Avenue yet just far away enough for quietness. Welcoming staff Clean clean clean Great beds, showers, fridge, microwave Cookies at 2 pm were the best Breakfast was nice - small but fine - baked goods were from a local bakery and were AWESOME!
Stayed 3 nights in Jan 2024
Response from McKenzie V. General Manager on Feb 19, 2024
WOW! Thank you for your glowing review of your time here at The Capri Inn. We are so glad you enjoyed the amenities we had to offer from the daily cookies to starting your day right with our breakfast. We look forward to welcoming you back for a fabulous stay at our perfectly located Inn.

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. I would highly recommend to all.
Stayed 2 nights in Jan 2024
Response from McKenzie V. General Manager on Feb 19, 2024
Thank you

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from McKenzie V. General Manager on Feb 19, 2024
Thank you

6/10 Okay

JAMES, Bluffton

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is my second year in a row staying at a opal collection hotel… Last year it was in Clearwater But unfortunately, this is my last year to stay with you … Your policy of all the money upfront, and nonrefundable… Even for extended stay… is too rigid of a policy for me and my family … These days people get sick or things happen and your policy of ( us it or lose it ) Is too restrictive for me Unfortunately, for both of us
Stayed 14 nights in Jan 2024
Response from McKenzie V. General Manager on Feb 19, 2024
Thank you for staying with us and taking the time to leave some valuable feedback. We understand your stay fell short of expectations and appreciate you sharing where we can improve.We hope we have an opportunity to improve upon your experience in the future.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here - it was such a beautiful property. The staff was great! Breakfast was delicious - will definitely return!
Stayed 1 night in Jan 2024

10/10 Excellent

Gary, Libertyville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel close to top dining spots. Courtesy transportation to/from the beach. Nice continental breakfast. Only negative was that on one occasion in the middle of the day the water in the shower never got hot, just luke warm.
Stayed 3 nights in Jan 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Petar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great operation

10/10 Excellent

David

Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 2 nights in Dec 2023

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and efficient. Rooms were clean and comfortable. The elevator was out for our stay, so that was the only negative.
Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from McKenzie V. General Manager on Dec 6, 2023
Thank you!

10/10 Excellent

Bernard

Stayed 1 night in Dec 2023
Response from McKenzie V, General Manager on Dec 6, 2023
Thank you!

10/10 Excellent

OLIMPIO J

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Everything perfect! Walk in location for the best street in town full of restaurants and shops. Room is very comfortable, bathroom is big and clean. No brainer and I’m super picky.
Stayed 3 nights in Nov 2023
Response from McKenzie V. General Manager on Dec 6, 2023
Thank you so much for your kind review of your stay here. We are so happy to read that you enjoyed our location and freshly renovated rooms. We look forward to welcoming you back soon.

10/10 Excellent

Mark, Valrico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a 5 minute walk to 5th Ave without the crowds and noise. The staff was friendly and helpful. The room was spacious and clean with a great shower and comfortable bed. We will definitely stay here again whenever in the area.
Stayed 1 night in Nov 2023
Response from McKenzie V. General Manager on Nov 30, 2023
Thank you for your glowing review! Our team members here take pride in providing excellent customer service and we're so glad you experienced that. We are pleased to read that you also enjoyed our freshly renovated rooms. We look forward to welcoming you back soon

10/10 Excellent

Bento

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, amazing staff. The room are large and clean. I will be back
Stayed 3 nights in Nov 2023
Response from McKenzie V. General Manager on Nov 30, 2023
We are so happy to read that you enjoyed your stay with us and that you felt the warm hospitality of a team who prides themselves on excellent customer service. We look forward to welcoming you back again soon.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it and will be back
Stayed 1 night in Nov 2023
Response from McKenzie V. General Manager on Nov 30, 2023
Thank you - we look forward to welcoming you back soon. We are so happy to read that you loved it!

10/10 Excellent

Mark, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique like feel to the hotel. Located maybe a two minute walk from 5th Ave in Naples. Near the action, but far enough away to be comfortable & quiet. Great pool and the shuttle service was really nice.
Stayed 6 nights in Nov 2023
Response from McKenzie V. General Manager on Nov 30, 2023
We are so pleased to read that you enjoyed our location of being nestled in the downtown Naples Area as well as enjoyed the shuttle amenity that we have to offer. We look forward to welcoming you back soon.

10/10 Excellent

Kathleen, Lauderdale by the Sea

Travelled with family
Liked: Property conditions & facilities
Love the new brighter look and continental breakfast. Check in was smooth and easy and the glass of champagne was an unexpected but lovely surprise.
Stayed 2 nights in Nov 2023
Response from McKenzie V. General Manager on Nov 30, 2023
We are so happy to read that you enjoyed all that our property has to offer. We look forward to welcoming you back soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The world’s your oyster, this is your Pearl.
Greeting in lobby is very kind and proper with friendly staff and champagne. Room, view and amenities were excellent. Would recommend and would stay again.
Stayed 1 night in Nov 2023
Response from McKenzie V. General Manager on Nov 30, 2023
We are so pleased to read that you enjoyed all that we had to offer while here. We look forward to welcoming you back (with a champagne toast) again soon!

2/10 Terrible

William, Knoxville

Stayed 3 nights in Nov 2023
Response from McKenzie V. General Manager on Dec 6, 2023
Thank you!

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Convenient, comfortable, perfect location.
Stayed 1 night in Nov 2023
Response from McKenzie V. General Manager on Nov 16, 2023
Thank you for choosing the Capri Inn.

6/10 Okay

Norman L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , convenient and good location
Stayed 1 night in Oct 2023
Response from McKenzie V. General Manager on Oct 29, 2023
Thank you for sharing your feedback of your time here, we look forward to welcoming you back.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Stayed 2 nights in Oct 2023
Response from McKenzie V. General Manager on Oct 23, 2023
Thank you for your review of The Capri Inn.

10/10 Excellent

Victor, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. A couple minutes walk to Fifth Avenue and many stores and restaurants.
Stayed 1 night in Oct 2023
Response from McKenzie V. General Manager on Oct 23, 2023
We are so pleased to read that you enjoyed your stay with us as well as our perfect location. We look forward to welcoming you back again soon.

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from McKenzie V. General Manager on Oct 23, 2023
Thank You

6/10 Okay

Edward

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not what i expected.
The shower drain was clogged and hair on the back wall. No place to get water after 8pm except from the bathroom sink.
Stayed 2 nights in Oct 2023
Response from McKenzie V. General Manager on Oct 23, 2023
Thank you for staying with us and taking the time to leave some valuable feedback. We understand your stay fell short of expectations and appreciate you sharing where we can improve.We hope we have an opportunity to improve upon your experience in the future.

10/10 Excellent

Brenna

Liked: Cleanliness, staff & service, property conditions & facilities
This place is a hidden gem! It is walkable to amazing restaurants. We took the complimentary bikes to the beach in the morning and had a blast. Mackenzie was awesome behind the front desk,letting us check out an hour late so we could enjoy the property longer. We will be back!
Stayed 1 night in Oct 2023
Response from The Capri Inn on Oct 12, 2023
Thank you! We are happy to hear your stay with us was pleasant! We hope to see you again soon!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Great!
I have stayed at the Capri on several occasions and I always look forward to it. It's great looking, clean and comfortable. Plus, the breakfast is nice.
Stayed 4 nights in Oct 2023
Response from The Capri Inn on Oct 11, 2023
Thank you! We are happy you had a great stay! Hope to see you again soon!