All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel needs renovation. The beds are hard as a rock. The tubs are old and rusted. The jacuzzi is green and dirty. Never clean pool towels available. The pool restrooms are locked. I asked one the staff to please open them and no one responded. The carpets inside the rooms are stained. The bed sheets are stained.
Yulema
Stayed 2 nights in Apr 2024
Response from Dannielle Rediresponse Specialist on Apr 23, 2024
Dear Yulema,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the upkeep of the property, uncomfortable bed, unclean jacuzzi and the other issues mentioned. We take all customer feedback seriously and are deeply disappointed to hear that you had a negative experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
6/10 Okay
Edie
Apr 19, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
I liked being close to Olive Garden! I didn’t know this property did not have a lobby and inside rooms. Exterior noise was noticeable. Bathroom sink did not drain. Ugh! I wouldn’t stay there again!
Edie
Stayed 2 nights in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 20, 2024
Dear Edie, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We are happy to see that you loved the convenience of the location, prompting your 3/5 rating. However, as it relates to the possible noise disturbance and the amenities. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be shared with our Red Roof management in an effort to have these issues addressed and resolved to prevent the same occurrence in the future.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
4/10 Poor
Caridad
Apr 9, 2024
Liked: Staff & service
Disliked: Cleanliness
!
Caridad
Stayed 3 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 11, 2024
Hello Caridad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
Response from Adraine Rediresponse Specialist on Apr 11, 2024
Hello Xabier, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
There could have better coffee and breakfast items !!
I mean there wasn't even a cracker..
We have been to other Red Roofs where they had pastries and fruit at least ??
Come on !!
Gregory
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 8, 2024
Hello Gregory, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I are appreciating in your 5/5 score following your stay. I am sorry to read that you were unsatisfied with the hotel not offering breakfast. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 Terrible
Amjad, Venice
Apr 7, 2024
Disliked: Staff & service, amenities
Problems when checking in. Property did not receive the reservation correctly. Cumbersome check in.
Amjad
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 8, 2024
Dear Amjad,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am sorry that there some problems when you were checking in, and that the property didn't receive the reservation correctly. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
Response from Chirell RediResponse Specialist on Apr 6, 2024
Dear Joanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our quiet location. You indicated that you were unsatisfied with our outdated location. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
8/10 Good
Terence
Mar 29, 2024
Liked: Cleanliness
My wife and I stayed in room 129 and the car traffic out front between the IHOP and the hotel is heavier than expected. At night the area gets a bit creepy. The price was nice and the location near Old Naples and the beach is convenient.
We did not stay. Ate the $300 and left after 20 minutes because the smell and filthy conditions. The smell gave me a headache and was making my wife and I sick. Stains on the carpet, couch, and running down the wall under the tv that looked like someone had just done the deed and made a mess everywhere. Where told by red roof lobby to try and get our money back from Expedia.
Robert
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 29, 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with odor of the room, stained carpet and the other concerns you reported. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
8/10 Good
Mercedes
Mar 22, 2024
Liked: Cleanliness, staff & service
Mercedes
Stayed 2 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 24, 2024
Thank you for taking a moment to leave a review, Mercedes. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S appreciates your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
The room we stayed in (room was very dirty from the beginning when we walked in. Under the sofa bed was very dirty almost like mold, the shower very unclean, the ground full or dirt and sand, the doors having holes and tears all around and the scent was very unpleasant.
Ioan
Stayed 2 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 20, 2024
Dear Loan, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the unpleasant smell mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
Response from Oshane RediResponse Specialist on Mar 20, 2024
Dear Antonio, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. You indicated that your stay was nice and quant. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
Great service. Room clean with nice shower. Pool very warm and crystal clear. A great extended stay.
Randall
Stayed 9 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 18, 2024
Dear Randall,Thank you for your review and your scoring of 5/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our great service, clan room with nice shower and warm and crystal-clear pool. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services.Thank you again for your kind words. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
Must pay for 1 hour early check in before 3pm. No breakfast
JOHN
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 17, 2024
Dear John, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. It is to my knowledge that the property has nearby restaurants such as IHOP and Olive Garden Italian Restaurants. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
2/10 Terrible
Anna
Mar 16, 2024
Anna
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 10, 2024
Hello Anna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
We checked in, the bathroom was leaking water.
Room was old and outdated, not dirty but also not clean
Sherwin
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 14, 2024
Hey Sherwin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It's disheartening to hear that you encountered a leak in your bathroom and also our cleanliness did not meet your expectations. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
2/10 Terrible
rogelio
Mar 13, 2024
Liked: Staff & service
Disliked: Cleanliness
The room smelled bad, restroom smelled like urine.
rogelio
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 14, 2024
Hey Rogelio,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. Your highlight of a foul smelling room isn't the level of service Red Roof aim to provide. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist
10/10 Excellent
Gary
Mar 11, 2024
Gary
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 4, 2024
Thank you for taking a moment to leave a review, Gary. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
It is comfortable to spend a weekend with the family, it is quiet and many places nearby to walk and eat. We didn't like that there were 6 of us in the suite room and they only gave us 4 towels. The three days they don't change sheets or towels and they don't clean the rooms daily, they should put a broom to sweep up the sand when you go to the bathroom. beach is difficult to leave outside
Ulises
Stayed 2 nights in Mar 2024
Response from Sharma RediResponse Specialist on Mar 12, 2024
Thank you for taking a moment to leave a review, Ulises. The staff and I at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S appreciate your 4/5 score. I am happy to hear that you found our hotel to be comfortable, quiet, and convenient. However, you indicated that the limited amount of towels, the issue regarding our housekeeping schedule, and the other concern highlighted dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not the impression we left you with.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
4/10 Poor
Olga
Mar 5, 2024
Olga
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on Mar 30, 2024
Thank you for taking a moment to leave a review, Olga. The staff and I at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
8/10 Good
GABRIEL
Mar 3, 2024
Liked: Staff & service
GABRIEL
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 5, 2024
Hello Gabriel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
10/10 Excellent
Catherine
Mar 2, 2024
Liked: Staff & service
Catherine
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Mar 3, 2024
Hello Catherine,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
4/10 Poor
Naji
Feb 22, 2024
Liked: Staff & service
Disliked: Amenities
Assasssz
Naji
Stayed 7 nights in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 24, 2024
Hello Naji, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE Sand I appreciate your 2/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
I liked the pool had temperature, so even in cold weather it was nice to swim. I did not like I was given an occupied room. They seem to have a disconnect there, but quickly cleaned another room.
Leismy
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on Feb 20, 2024
Dear Leismy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our pool temperature. You indicated that you were unsatisfied with receiving an occupied room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell RediResponse Specialist
6/10 Okay
Jerry
Travelled with family
Feb 19, 2024
Everything was “ok”. Nothing great. Nothing terrible.
Jerry
Stayed 1 night in Feb 2024
Response from Chirell RediResponse Specialist on Feb 20, 2024
Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being okay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist
Terrible the room smells like someone Died , Mold in tube , carpet filthy stains . Half the lights for Security on property not working, Hot Tube scum flowing on top , Pool scum on walls. Front desk staff lazy 2 people sitting at desk and took 15 minutes for someone to ask for reservation. I have been coming to Naples for 50 years and I had know idea that a place this Terrible was in such a Wonderful city. My next contact will be the Health Department of Naples .
Oza
Stayed 2 nights in Feb 2024
Response from Linton Rediresponse Specialist on Feb 19, 2024
Dear Oza,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. It's truly regrettable to read that the unpleasant odor in your room, the condition of the pool walls and the other areas of opportunity you brought to our attention hindered your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.We wish you all the best in your future travels.Regards,Red Roof Management
2/10 Terrible
Fidel
Feb 18, 2024
Fidel
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Feb 20, 2024
Hello Fidel, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
I would like for you to enforce the smoking policy around the hotel . There were cigarette butts all over the place.
Matthew
Stayed 7 nights in Feb 2024
Response from Sharma RediResponse Specialist on Feb 19, 2024
Thank you for taking a moment to leave a review, Matthew. The staff and I at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S appreciate your 5/5 score. However, you indicated that you would like us to enforce the smoking policy at our hotel. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Red Roof Management
Clean comfortable room, good location overall pleasant experience
Avi
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Feb 13, 2024
Hello Avi, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I'm thrilled to see that you loved the cleanliness of the room and the convenience of the location met your expectation, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
Checked into a dirty room! Towels, bedding, everything looked as if it had been used already. So gross. Never coming back to this dump.
Emily
Stayed 2 nights in Feb 2024
Response from Olivia RediResponse Specialist on Feb 10, 2024
Hello Emily, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We appreciate your comments and we're very disappointed you were unhappy with your experience prompting your 1/5 score. You indicated that you were unsatisfied with the over-all lack of cleanliness in your room. Please accept our apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is important to Red Roof and will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
Response from Olivia RediResponse Specialist on Feb 10, 2024
Hello Paul, The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
Response from Carla RediResponse Specialist on Feb 9, 2024
Dear Steven, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I am glad to read that you were pleased with your stay and our location, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
Response from Carla RediResponse Specialist on Feb 9, 2024
Dear Massiel, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It's great to see that you enjoyed your stay, resulting in a 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 Good
Joseph
Feb 4, 2024
Joseph
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Mar 24, 2024
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist
Response from Chirell RediResponse Specialist on Feb 4, 2024
Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our excellent front office. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist
6/10 Okay
Fran, arlington hts
Travelled with family
Jan 29, 2024
Disliked: Property conditions & facilities
Rooms were clean but outdated. Everything drained slow. Sink. Tub and toilet
Fran
Stayed 3 nights in Jan 2024
Response from Carla RediResponse Specialist on Jan 30, 2024
Dear Fran,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I am glad to read that you were pleased with the cleanliness of the rooms. However, it seemed your stay fell short of your expectation due to the situation you described regarding the upkeep of the room, the sink was slow to drain and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
Response from Dannielle Rediresponse Specialist on Jan 28, 2024
Dear Loray,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice property and affordable prices. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management
10/10 Excellent
Barbara, NY
Jan 28, 2024
Liked: Cleanliness
All fine but room had a strong chemical smell I assume from cleaning. Not healthy.
Barbara
Stayed 1 night in Jan 2024
Response from Dannielle Rediresponse Specialist on Jan 29, 2024
Dear Barbara,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S. We are sorry about the encounter you had with the lingering foul odor in the room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management
8/10 Good
Wanda
Jan 27, 2024
Wanda
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Mar 24, 2024
Hello Wanda, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist
2/10 Terrible
pascual
Business traveller, Travelled with partner
Jan 27, 2024
Disliked: Amenities
Sorry i didn’t check inn , the condition of the hotel was terrible, I choose another hotel beside, La Quinta , is 100 times better , i don’t know if you can make me a refund, because was unacceptable to go in that hotel. A lot homeless surrounded the area.
pascual
Stayed 1 night in Jan 2024
Response from Olivia RediResponse Specialist on Jan 27, 2024
Hello Pascual, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. I am disappointed you had a less than satisfactory experience prompting your 1/5 score. The situation you described regarding the condition of the hotel which you found to be terrible and all the other concerns mentioned is truly regrettable. I am very sorry for your experience. Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Okay
Delvis
Jan 22, 2024
Disliked: Cleanliness
Delvis
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 22, 2024
Hello Delvis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
2/10 Terrible
Yeimi
Jan 21, 2024
Yeimi
Stayed 1 night in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 23, 2024
Hello Yeimi,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
The walls are too thin I heard people doing all kinds of things I really don’t want to hear and conversations. It was not a relaxing stay. It’s a low rent hotel with a nice unkept pool area due to the people staying there I would say not good for kids.
Tara
Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on Jan 22, 2024
Dear Tara,Thank you for taking the time to tell us about your experience at our hotel Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. Please accept our sincerest apologies for the less than ideal situation you had mentioned regarding the possible noise disturbance. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Our Red Roof team value your feedback and will address the issues with our team to ensure improvements are made.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
Response from LaTunde RediResponse Specialist on Feb 24, 2024
Hello Laureen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE Sand I appreciate your 5/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
Room was clean Beds where comfortable. Shower was great good pressure. The room had a nice size tv. When we stayed the outside Temps were chilly.the hottub was nice,they had the poolturned up warm it was so nice to swim and not freeze but they turned it back down and we didnt get back in pool
Harry
Response from Oshane RediResponse Specialist on Jan 20, 2024
Dear Harry, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ & SUITES NAPLES DOWNTOWN-5TH AVE S regarding the clean room, great shower pressure , nice size tv and hot tub. Feedback from our guests is always welcome at Red Roof as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management
2/10 Terrible
Jose
Jan 16, 2024
Jose
Stayed 7 nights in Jan 2024
Response from Xao RediResponse Specialist on Jan 18, 2024
Thanks for sharing your feedback with us, Jose. The team at our Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S was saddened to see that we failed to provide you with a satisfactory stay. In order to understand what prompted your score, please feel free to share your feedback with us. It is through this that Red Roof is able to male changes.On behalf of Red Roof, we would like to thank you once more for sharing with us. We look forward to improving the impression left with you.Best wishes,Red Roof Management
Very clean and responsible. Great customer service
Flor
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Feb 4, 2024
Dear Flor,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great customer service, clean and responsible staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist
The staff at Red Roof Inn were very nice and helpful; however, Expeida is another matter all together. Expedia "forgot" to let the hotel know about my reservation and there was some difficulty with the check-in process. But multiple phone calls had to be made. While I would stay here again, I would not use Expedia.
Anne
Stayed 2 nights in Jan 2024
Response from Xao RediResponse Specialist on Jan 15, 2024
Thank you for sharing your feedback with us, Anne. The team at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S was pleased to know that you were fond of our nice and helpful staff. However, you made mention of your issue with Expedia, which dampened your overall experience.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Regards,Red Roof Management
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Nury, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
8/10 Good
Laurent
Jan 2, 2024
Laurent
Stayed 1 night in Dec 2023
Response from Carla RediResponse Specialist on Jan 10, 2024
Hello Laurent, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Naples Downtown-5th Ave S and I thank you for your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist