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Palazzo Caracciolo Napoli - MGallery

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Seasonal outdoor pool
Indoor Spa Tub
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Palazzo Caracciolo Napoli - MGallery

UNESCO Sustainable Property

Palazzo Caracciolo Napoli - MGallery

4 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

  • Popular LocationNaples Underground10 min walk
  • Popular LocationNaples National Archaeological Museum13 min walk
  • Popular LocationSansevero Chapel Museum13 min walk
  • AirportNaples (NAP-Naples Intl.)15 min drive

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About this area

Naples

Located in Naples's Naples City Centre neighborhood, Palazzo Caracciolo Napoli - MGallery is in the city center and near the airport. Teatro di San Carlo and Royal Palace are cultural highlights, and travelers looking to shop may want to visit Spaccanapoli and Galleria Umberto. Looking to enjoy an event or a game while in town? See what's going on at Stadio San Paolo.
Popular Location

What's nearby

  • Naples Underground - 10 min walk
  • Piazza Giuseppe Garibaldi - 11 min walk
  • Palazzo Marigliano - 11 min walk
  • Naples National Archaeological Museum - 13 min walk
  • Sansevero Chapel Museum - 13 min walk

Getting around

  • Piazza Cavour Station - 7 min walk
  • Naples (INP-Naples Central Rail Station) - 15 min walk
  • Naples International Airport (NAP) - 15 min drive

Restaurants

  • Insolito La Pizzeria Gourmet — 3 min walk
  • Capasso — 5 min walk
  • Buongustai — 5 min walk
  • Lombardi — 5 min walk
  • E Pronto o Mangia — 6 min walk

About this property

Palazzo Caracciolo Napoli - MGallery

Eco-friendly Naples hotel in Naples City Centre, walk to Spaccanapoli
A full-service spa, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 146 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include minibars and premium bedding.
Palazzo Caracciolo Napoli - MGallery offers 146 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bidets, and hair dryers.

This Naples hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 14 years old are not allowed in the health club, fitness facility, or spa tub.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Era Wellness Lounge. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (EUR 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • 24-hour roundtrip train station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 15 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open select days
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.
The following facilities are closed on Sunday and Monday:
  • Full-service spa
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per stay (maximum EUR 15.00 per stay)
Dogs and cats welcome
1 per room (up to 22 lbs)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15 per person (approximately)
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: EUR 28 per day (in/out privileges)
  • Pet fee: EUR 10 per pet, per stay (maximum EUR 15.00 per stay)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: EUR 25.0 per night
  • Spa fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation
The seasonal pool will be open from July to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
A car is not required for transportation to and from this property
Guests under 14 years old are not allowed in the health club, fitness facility, or spa tub
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli - MGallery Hotel
Palazzo Caracciolo Napoli - MGallery Naples
Palazzo Caracciolo Napoli - MGallery Hotel Naples

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 448 out of 917 reviews
5 - Excellent 49%
Rating 4 - Good. 357 out of 917 reviews
4 - Good 39%
Rating 3 - Okay. 75 out of 917 reviews
3 - Okay 8%
Rating 2 - Poor. 25 out of 917 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 917 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Sep 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and amazing staff.
Stayed 1 night in Aug 2020

5/5 Excellent

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historical building which hotel occupies. The breakfast, the staff in dining room especially mornings caring after breakfast
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
This is our second time at this fabulous hotel, lovely spacious rooms and exceptionally clean. Breakfast very good with a choice of hot or cold. Staff in all areas of the hotel were wonderful and nothing was too much trouble. Ideally placed to explore Naples and a short walk from the station.
Stayed 4 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020